T-Mobile customer service ditches robots and call transfers as ‘Team of Experts’ offers dedicated 24/hr. support

At its un-carrier next event this morning, T-Mobile detailed its latest move, “Team of Experts” to evolve customer support. Designed to be good for customers and good for business, the new plan focuses on offering personal 24-hour support. T-Mobile has also announced new perks for customers like a free year of Pandora Plus and exclusive ticket access via Live Nation.

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When does Apple release new iPhones?

iPhone buying decisions vary from person to person, and not everyone cares about having the latest version. This works for a lot of consumers since you can generally buy any modern iPhone and have a positive experience — especially if you’re upgrading after a few generations.

Every summer I hear from family members who are super excited that they just bought a new iPhone. If I mention that a new model is just around the corner and we even have an idea about what will be different, it never changes their buying decision. That can be hard for me to understand, but it works for a lot of people. Just look at Apple’s iPhone sales numbers during the quarter before a new model is introduced.

If you do care about buying the latest iPhone as soon as it comes out, it’s not too hard to guess when new iPhones will be introduced based on recent launches.

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Opinion: My money is still against an Apple-branded car in 2025

Apple analyst Ming-Chi Kuo has a good (if imperfect) track-record, but his latest note – in which he predicts that an Apple Car will go on sale sometime in the 2023 to 2025 timeframe – needs to be viewed in rather a different light to his usual ones.

Kuo has excellent supply chain contacts, giving him good insight into Apple’s short- and medium-term plans. Once a product is actually in production, the complexity of Apple’s supply chain means it’s hard to keep secrets.

But even before volume production begins, manufacturing lines need to be set up, molds need to be created, test-runs need to be carried out. So suppliers will be in a position to know a lot about Apple’s medium-term plans, and Kuo’s contacts can begin feeding him solid information …

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