Why Buying Email Lists Is Always a Bad Idea (And How to Build Yours for Free)

You need people who you can email, and you need them quickly. Oh, and if you could get them pretty cheap, that’d be great, too.

That’s the mindset many marketers find themselves in when they’re on the phone with a list-purchasing company: We need new people to email to support our sales team. Acting on that moment of desperation, however, can cause them more harm than good.

Click here to download our free beginner's guide to email marketing.

Yes, thousands of contacts are a credit card swipe away, but your email marketing program — a critical part of a well-rounded inbound marketing strategy — can seriously suffer. Curious why buying email lists is a legitimate email marketer’s kiss of death? Read on.

Plus, we’ll give you a list of squeaky-clean and effective ways to build your email marketing list without simply buying one.

Methods of Acquiring an Email List

Before we get into the pitfalls of buying email addresses, let’s review three ways marketers are currently able to acquire their email lists:

1. Buy an email list.

You work with a list provider to find and purchase a list of names and email addresses based on demographic and/or psychographic information. For example, you might purchase a list of 50,000 names and email addresses of people who live in Minnesota and don’t have children. There are several sustainable ways to use email marketing to grow your business. This isn’t one of them.

2. Rent an email list.

Also working with a list provider, you identify a segment of people to email — but you never actually own the list. As such, you can’t see the email addresses of the people you’re emailing, so you must work with the provider to send out your email.

3. Own an opt-in email list.

Someone voluntarily gives you their email address either online or in person so you can send them emails. They may pick certain types of email content they wish to receive, like specifically requesting email alerts when new blog posts are published. Opt-in email addresses are the result of earning the interest and trust of your contacts because they think you have something valuable to say.

When it comes to rented or purchased lists, you may come across vendors or marketers who say, “This email list is totally opt-in!” This means the people on the list opted in to an email communication from someone at some point in time — the list provider, for example.

What “opt-in” lists don’t mean, however, is that email recipients opted in to receive email communications from your business. This is a critical distinction, and the next section of this post will go into more detail on why this type of “opt-in email list” (should be read with air quotes) is not a good idea for your email marketing program.

1. You’ll violate the rules of consent under GDPR.

Most email marketers around the world are legally required to allow recipients to opt out of emails they no longer want to receive. Contacts must be able to do this directly in the email message. The General Data Protection Regulation (GDPR), a European data privacy act that went into effect in May 2018, doubles down on the opt-in side of this relationship. And purchased email lists are simply not compliant.

The GDPR has revamped numerous aspects of a digital marketer’s use of customer data throughout Europe — on a website, in social media, and via email. You don’t even have to work in Europe to fall under the act’s jurisdiction; if your recipients live in Europe, they’re protected by the GDPR.

With the GDPR now governing all email correspondence across Europe, adding an opt-out option to your email template no longer cuts it. Under this act, you must have explicit consent from your contacts to send them emails. Explicit, in this case, means the checkbox a person must click to opt in to an email subscription isn’t pre-checked when they see it on your website. And when you buy your email lists, the people on it haven’t been given this option — making you non-compliant with GDPR before you send your first email.

Want some non-legal reasons to avoid the purchased email list? We’ve got those as well, below.

2. Reputable email marketing services don’t let you send emails to lists you’ve bought.

If you’re using email marketing software now or plan to in the future, you’ll find that reputable companies will insist that you use opt-in email lists. You might be saying, “I’ll just use a non-reputable email marketing vendor.”

Alas, ESPs on shared IP addresses that don’t require customers to use opt-in email lists typically suffer poor deliverability. Why? One customer’s ill-gotten email address list can poison the deliverability of the other customers on that shared IP address. You’re going to want to hitch your wagon to the light side of the email marketing force if you want your emails to actually get into inboxes.

3. Good email address lists aren’t for sale.

Unless your company is in the middle of a merger or acquisition, you’re not going to come across a high-quality email list you can purchase. If it’s for sale, it means the email addresses on it have already been deemed non-responsive or unqualified for marketing outreach.

While bought email addresses might’ve at once time had value, they’ve likely been spammed to the ends of the earth — otherwise they’d still be in the desiring hands of the company selling them. Think about it, would you sell or share the email addresses of those who have voluntarily opted in to receive email from you?

4. People on a purchased or rented list don’t actually know you.

I referenced this earlier, but it’s worth going into some more detail on this subject. Rented and purchased lists are sometimes scraped from other websites, which, I think we can all agree, is a dirty way to acquire email marketing contacts.

But let’s say the email addresses you’re looking to purchase were not taken from another site but rather earned legitimately. Email list purchase and rental companies might tout that those lists are “opt-in.” Sounds great, right?

Not really. Email addresses that belong to an “opt in” list have opted to receive emails from, say, the list-purchasing company — not your company. Even if the opt-in process includes language like, “Opt in to receive information from us, or offers from other companies we think you might enjoy,” the fact is the recipient doesn’t recall having a prior relationship with you, specifically. This makes it highly likely for the recipients to mark you as “spam” when you arrive in their inboxes. Hey, if they don’t recognize you or remember opting in to communications from you … can you blame them?

This takes us to our next point.

5. You’ll harm your email deliverability and IP reputation.

Did you know there are organizations dedicated to combating email spam? Thank goodness, right? They set up a little thing called a honeypot, which is a planted email address that, when harvested and emailed, identifies the sender as a spammer. Similarly, things called spam traps can be created to identify spammy activity; they’re set up when an email address yields a hard bounce because it’s old or no longer valid, but still receives consistent traffic. Fishy, eh?

As a result, the email address turns into a spam trap that stops returning the hard bounce notice, and instead accepts the message and reports the sender as a spammer.

If you purchase a list, you have no way of confirming how often those email addresses have been emailed, whether the email addresses on that list have been scrubbed for hard bounces to prevent identifying you as a spammer, or from where those email addresses originated.

Are you really willing to risk not only your email deliverability, but also the reputation of your IP address and your company? Even if you find the light after purchasing or renting email lists and decide to only email those who have opted in with your company, it’ll take you months (or maybe years) to get your Sender Score up and rebuild the reputation of your IP.

6. You can come across as annoying.

How do you like it when you get an email in your inbox from a company you’ve never heard of? I bet that’s not the kind of company you want to buy from or work for.

If someone didn’t ask to hear from you yet, it doesn’t mean they won’t want to hear from you later. It’s your job to prove to them — through helpful content and valuable offers — that they should stay up to date with your company via email. If you force your email content on anyone too early, even if you know in your bones they’re a great fit for your products or services, you risk preemptively losing their trust and their future business.

7. Your email service provider can penalize you.

Buying email lists doesn’t just damage your deliverability and brand reputation — it can also put your email account at risk. Email clients like Gmail, Yahoo!, and Outlook don’t want to be associated with accounts that recipients repeatedly flag as spam. Email service providers like AWeber go as far as immediately close your account if it suspects you’re sending unwanted content.

How to Grow an Opt-In Email List for Free

Now that you’ve learned about a few ways to acquire email lists, let’s explore how you can acquire them through the third method stated earlier in this article — the opt-in method.

Generating your own list of email contacts who have opted in to receive content from you isn’t just comply with legal regulation and protect your brand reputation. It presents you with opportunities to grow this list through genuine relationships with new customers. We’ve already written a post of clever ways to go about doing this, which you can check out here. But below are the basic best practices that have a very big bang for their buck when it comes to consistently growing an email list.

1. Create gated assets so there’s a reason for people to give you their email address.

Webinars, ebooks, templates, etc. — these are all good long-form, premium content assets that people may find valuable enough to give over their email address. The more gated assets you have to put behind landing pages, the better — a wider variety of content will make it easier for you to attract a wider swath of people.

2. Create useful tools.

If ebooks aren’t your jam, create tools instead. I don’t recommend a one-or-the-other approach, necessarily, but if you have more development talent than writing talent, this may be a more attractive option for you. These tools can be valuable enough to some of your website visitors that they’ll trade you their email address for a free demo of the product you built. Then, for your first email, ask them what they thought of the tool. It’s the perfect icebreaker.

For example, we created Marketing Grader (formerly Website Grader, HubSpot’s first tool) — which is free to use, but prompts you to input an email address. We also took a similar approach to a more recent tool, the Blog Topic Generator.

3. Promote those gated assets on your marketing channels.

Now that you have some gated assets that can capture email addresses, spend a considerable amount of time making sure the world knows about them. You have plenty of channels at your disposal — social media, PPC, and email are common ones to turn to. But none will provide lasting returns quite like your blog. Consider this scenario:

You promote your new gated assets by blogging about subject matters related to the content assets you’ve created, and then put CTAs that lead to the asset’s landing page on every one of those blog posts.

Now let’s say, hypothetically, your blog posts get about 100 views per month, and your visitor-to-lead conversion rate on the blog is about 2%. That means you’d get two leads from a single blog post each month.

Then, let’s say you write 30 blog posts a month. That means you’d get 60 leads in a month — 2 from each blog post. Now keep doing that for a year. The work you did to blog that first month will continue to drive leads throughout the year. That means you’re actually getting 4,680 opt-in contacts a month by the end of a 12-month period because of the compounding effects of blogging — not just 720 opt-in contacts (60 leads*12 months).

blogging_compounding_returns.jpg

4. Run creative email marketing campaigns.

Most people don’t think of email as a lead- or contact-generating channel. But because people forward helpful emails to colleagues or friends, it can actually expand your database if you simply make forwarding or sharing email content easy for recipients. Include calls-to-action in your emails that make sharing an obvious choice for recipients, particularly with your most useful assets.

If you already have a pretty large database, you also likely have some contacts that have gone quite stale. If so, I recommend running a re-engagement campaign that can help you both scrub your list and prevent the kind of spam and IP issues I addressed earlier, as well as reawaken old contacts that might have forgotten about you, but would actually be great fits for sales.

5. Include sharing buttons in your emails.

Consider adding share buttons to your email so your email recipients can forward the emails they liked most to friends and colleagues they think would like it too.

Have a few different buttons on your email template: separate social media buttons that produce pre-written social posts linking to a webpage version of your email, and an “Email to a Friend” button that transfers the email into a compose window so your contacts can instantly forward the message. Just make sure your email has an opt-in button so each new viewer can subscribe to more emails from you if they like what they see.

Need help structuring an email send like that? Check out this blog post.

lead flows

5 Easy Ways to Help Reduce Your Website’s Page Loading Speed

The adage “patience is a virtue” doesn’t apply online. 

Even a one-second delay can drastically reduce pageviews, customer satisfaction and drop conversions. 

The speed of your site even affects your organic search rankings. Since 2010, Google has been accounting for a site speed in its algorithm. 

So what’s the biggest factor contributing to your page speed?

Size.

It takes browsers time to download the code that makes up your page. It has to download your HTML, your stylesheets, your scripts and your images. It can take a while to download all that data.Click here to download our free SEO planning template.

As web users expect more engaging site designs, the size of a site’s resource files will continue to grow. Each new feature requires a new script or stylesheet that weighs down your site just a little more.

How do you make sure your site is up to speed?

There are some great resources for analyzing your site’s speed. Google’s PageSpeed Insights, Website Grader, and GTMetrix are the most popular. Both services will analyze your site and tell you where you’re falling behind.

A little warning: the results can be a bit daunting sometimes, but most fixes are relatively quick and easy. You might not fix everything the speed service recommends, but you should fix enough to make the site experience better for your visitors. 

Let’s learn how to speed things up!

While a few modern content management systems like HubSpot implement speed-enhancing options out-of-the-box, the more common systems like WordPress and Joomla require a little manual labor to get up to speed. 

Now let’s look at some essential speed solutions that every webmaster should consider. 

1. Optimize Images

Images are one of the most common bandwidth hogs on the web.

The first way to optimize your images is to scale them appropriately.

Many webmasters use huge images and then scale them down with CSS. What they don’t realize is that your browser still loads them at the full image size. 

For example, if you have an image that is 1000 x 1000 pixels, but you have scaled it down to 100 x 100 pixels, your browser must load ten times more than necessary. 

Scale your images before you upload them to your site, so you don’t ask for more from your visitors than you should. 

Take a look at the size difference when we scaled down one of our images:

speed-01-scaling

The second way to optimize your images is to compress them. 

There are several free online tools for image compression, such as tinypng.com, that can reduce your image sizes dramatically without losing quality. You can see size reductions anywhere from 25% to 80%!

2. Browser Caching

Why make visitors download the same things every time they load a page?

Enabling browser caching lets you temporarily store some data on a visitors’ computer, so they don’t have to wait for it to load every time they visit your page.

How long you store the data depends on their browser configuration and your server-side cache settings.

To set up browser caching on your server, check out the resources below or contact your hosting company:

3. Compression

Enabling compression is like putting your website into a zip file.

Compression can dramatically reduce your page’s size and thereby increase its speed. According to varvy, compression can knock off 50 – 70% from your HTML and CSS files! That’s a ton of data your visitor won’t have to download.

Compression is a server setting, so how you implement it will depend on your webserver and its settings. Below are some resources for the most common webservers. If you don’t see yours, contact your hosting company to see what they can do.

4. Optimize Your CSS

Your CSS loads before people see your site. The longer it takes for them to download your CSS, the longer they wait.

Optimized CSS means your files will download faster, giving your visitors quicker access to your pages.

Start by asking yourself, “do I use all of my CSS?” If not, get rid of the superfluous code in your files. Every little bit of wasted data can add up until your website’s snail-pace speed scares away your visitors.

Next, you should minimize your CSS files. Extra spaces in your stylesheets increase file size. CSS minimization removes those extra spaces from your code to ensure your file is at its smallest size.

So how do you minimize your CSS files?

First, see if your CMS already minimizes your CSS or if there’s an option for it. HubSpot, for example, already minimizes your CSS by default whereas WordPress or Joomla do not.

If your CMS does not have a minimize CSS option, you can use a free online service like CSS Minifier to minimize your files. Simply paste in your CSS and hit “Compress” to see your newly minimized stylesheet.

Minimizing your resource files is a great way to knock some size off your files. Trust me—those little spaces add up quickly.

speed-02-minification

5. Keep Your Scripts Below the Fold

Javascript files can load after the rest of your page, but if you put them all before your content—as many sites do—they will load before your content does.

This means your visitors must wait until your Javascript files load before they see your page, and we know how much they like waiting.

The simplest solution is to place your external Javascript files at the bottom of your page, just before the close of your body tag. Now more of your site can load before your scripts.

Another method that allows even more control is to use the defer or async attributes when placing external .js files on your site.

Both defer and async are very useful, but make sure you understand the difference before you use them:

  • Async tags load the scripts while the rest of the page loads, but this means scripts can be loaded out of order. Basically, lighter files load first. This might be fine for some scripts, but can be disastrous for others.
  • The defer attribute loads your scripts after your content has finished loading. It also runs the scripts in order. Just make sure your scripts run so late without breaking your site.

All you need to do is add a simple word in your <script> tags.

For example, you can take your original script

<script type=”text/javascript” src=”/path/filename.js”></script>

And add the little code to ensure it loads when you want it.

<script type=”text/javascript” src=”/path/filename.js” defer></script>
<script type=”text/javascript” src=”/path/filename.js” async></script>

The importance of your scripts will determine if they get an attribute and which attribute you tack on. More essential scripts should probably have the async attribute so they can load ASAP without holding up the rest of your content. The nonessential ones, however, should wait until the end to ensure visitors see your page faster.

But always make sure you test each script to ensure the attribute doesn’t break your site!

Conclusion

As online users demand a richer online experience, the size of our pages will continue to grow. There will be flashier Javascript, more CSS tricks and more third-party analytics to weigh down our sites.

As marketers, we can’t let this bog us down.

A little attention will go a long way—remember, just a one-second delay is all it takes to lose a lead.

Free SEO Template

 
Free SEO Template

13 Email Workflows You Should Be Using in Your Marketing Automation

Are your contacts going with the flow, or are they just sitting dormant in your marketing database? If you don’t have any automated email workflows set up, your answer is probably the latter — which means you’re missing out on some major opportunities to nurture and engage your existing contacts.

Did you know that B2B marketers who implement marketing automation increase their sales pipeline contribution by an average of 10% according to a report by Forrester? But wait … there’s more.

Lead nurturing campaigns aren’t the only type of email marketing automation you can use to get more out of your contacts database. Think about the contacts who are already your customers. Email automation can not only help you convert leads into customers, but it can also help you delight your existing customers and encourage activity like greater product adoption, upsells, evangelism, and additional purchases. 

Click here to download our free beginner's guide to email marketing.

If you want to get more out of your contacts database, this post will give you some ideas for automated email workflows you can set up to engage and activate all different types of contacts in your database.

Setting Up Email Marketing Automation Workflows

If you hadn’t already guessed, email workflows need to be set up using marketing automation software. Different software providers will have different features and functionality, but the concept of marketing automation is pretty universal. 

If you’re using HubSpot’s Workflows App, for example, you can create personalized, automated email workflows that can get triggered in a number of different ways — when a contact gets added to a list, submits a form on your website, clicks a link in an email, views a page on your blog, clicks on one of your AdWords ads, or becomes a marketing qualified lead. 

You can also set up email workflows based on any information you have about the contacts in your marketing database, such a page views, email or social media clicks, content downloads, contact properties, or any combination of these and more. That’s some pretty powerful stuff! 

And that’s just the beginning of what you can do with workflows. Workflows can also enable you to automate other actions besides email, such as setting or clearing a contact property value, updating a contact’s lifecycle stage, adding/removing a contact from a list, and other administrative tasks that allow for more targeted, effective marketing to your prospects and customers. But we’ll save all that for another post. 😉

Now let’s walk through some examples of automated email workflows you can set up to start getting more out of your contacts database and marketing automation tools.

13 Examples of Email Marketing Automation Workflows You Should Try

1) Topic Workflows

Main Triggers: Page Views or Content Offer Downloads

Create a workflow for each of the industry-related topics you create content about. So if, hypothetically, you’re a unicorn breeder whose main content topics include unicorn diets, unicorn gear, and unicorn boarding, you could bucket your content marketing offers (e.g. ebooks, webinars, kits, etc.) and blog posts by these topics, create an email workflow for each topic, and trigger the appropriate workflow when one of your contacts views a page or downloads an offer centered around that topic.

You can trigger a content download workflow based on a form submission from a tool like HubSpot’s free conversion tool, HubSpot Marketing Free. (HubSpot customers: You can add Lead Flows, HubSpot’s pop-up forms, as an add-on by following the instructions here. To trigger an automated workflow in HubSpot, you can use the “Lead Flow Submission” option as the starting condition.)

So if a contact downloaded your ebook called 10 Tips for a Balanced Unicorn Diet, your “unicorn diet” workflow would be triggered, sending that contact other helpful content, like blog posts about unicorn dietary tips.

2) Blog Subscriber Welcome Workflow 

Main Trigger: Subscription to Your Blog

Give your brand new blog subscribers a nice, warm welcome with a blog welcome email. You can use this email to thank contacts for subscribing, remind them what they’ll get out of reading your blog, review their subscription settings (and allow them to make adjustments), and promote your blog’s best-performing articles or other offers.

Get tips for creating a successful blog welcome email here, and learn more about optimizing welcome emails here.

3) New Customer Welcome/Training Workflow

Main Trigger: Lifecycle Stage

While we’re on the subject of warm welcomes, consider setting up a series of welcome emails when a contact converts into a paying customer, which you can trigger when a contact’s lifecycle stage gets updated to “customer.”

Not only is this a great way to kick off your new customer relationship on a positive note, but it can also keep your customers engaged after they buy. And if your product or service requires a little training on your customers’ part, use this workflow as an opportunity to introduce helpful training materials on an incremental basis.

4) Engaged Contact/Evangelist Workflow

Main Triggers: Visits, Clicks, or Form Submissions

Create a dynamic list (we call these Smart Lists in HubSpot’s Marketing Platform) that automatically updates to include contacts who are really engaged with you. To create this list, use trigger criteria such as a high threshold of visits to your website, clicks on your emails or social media posts, or form submissions. Then create an email workflow to leverage this list as a way to encourage evangelism of your top content in social media.

Because these contacts are highly engaged with you already, they’re more apt to share your top content. You can also consider adding list criteria to pull in contacts with a certain number of Twitter followers so you can leverage the power of those social media influencers in your database. 

5) Lead Nurturing Workflow

Main Trigger: Multiple Top-of-the-Funnel Conversion Events 

If a contact has downloaded several of your top-of-the-funnel marketing offers like ebooks and webinars, it might be a good sign they’re ready for a little bit more. Set up workflows that help to advance these contacts further down the funnel.

If the contact is a lead, try sending them emails containing more middle-of-the-funnel content that might upgrade them to a marketing qualified lead (MQL) or an opportunity in your sales process. This workflow could include content and web pages you’ve identified from an attribution report analysis as influential in converting leads into customers — perhaps content like customer success stories/case studies, free trial offers, or product demos. 

(Bonus: If you’re using HubSpot’s Workflows, you could set up a condition that automatically upgrades these leads to a new lifecycle stage as a result!)

6) Internal Sales Rep Notification Workflow

Main Triggers: Bottom-of-the-Funnel Page Views/Conversion Events

On any given website, there are certain page visits and conversion events that indicate product interest more so than others. First, identify these pages and conversion events using an attribution reporting tool like HubSpot’s. You’ll notice that, more often than not, the pages you unearth will be your pricing page, your product pages, etc. — pages contacts view when they’re truly evaluating your products or services.

Use workflows here to trigger an internal email notification to your sales rep informing them of these high-value activities. Using personalization, give the rep all the information they need about the lead in question, including relevant mid- and bottom-of-the-funnel content that they can send to the lead in their outreach email. This allows you to connect sales reps with the best possible leads at the right time.

7) Re-Engagement Workflow

Main Trigger: Inactive Contacts

Reawaken inactive contacts with a re-engagement workflow, enrolling contacts once they’ve met certain list criteria. For example, you could set conditions such as the length of time since their last form submission, website visit, or email click, triggering the email when it’s been a while since a contact last engaged with you.

In your workflow, try sending them an exclusive offer or coupon to get them excited about your company again. For more tips about launching an effective email re-engagement campaign, check out this post.

8) Event Workflow

Main Trigger: Registration or Attendance

Hosting a live, in-person event? Or maybe an online event, like a webinar? Use email workflows to automate your communication to event registrants and attendees before, during, and after the event.

For example, create a workflow that delivers important information registrants should know leading up to the event, such as hotel accommodations and agenda information for live events, or webinar log-in information for online events. When the event ends, set up a workflow that gives attendees online access to session slides and continues to nurture them with additional content or promotion for future events. 

9) Abandoned Shopping Cart Workflow

Main Trigger: Shopping Cart Abandonment

If you’re an ecommerce business, you’ll likely benefit from an abandoned shopping cart workflow. The concept here is simple: When someone adds an item to their online shopping cart but leaves your site without completing the purchase, you can trigger an email workflow that reminds them of their forgotten purchase and motivates them to complete the transaction by offering a special discount code or some other incentive to buy.

10) Upsell Workflow

Main Trigger: Past Purchases

Communication with your customers shouldn’t stop after they make a purchase. This is especially true if you sell a variety of different products and/or services. Use workflows as an opportunity to upgrade or upsell your existing customers, or sell them complementary products and services depending on what they’ve already purchased.

Create dynamically updating lists of contacts who purchase a certain product — or combination of products — and create workflows aimed at recommending other products/services or encouraging upsells or add-ons.

11) Customer Happiness Workflow

Main Trigger: High or Low NPS Scores

If you administer regular Net Promoter surveys of your customer base, you can use customers’ Net Promoter Scores as a property to trigger workflows.

Simply determine what your ideal customer happiness score is, and use that as the threshold for your dynamic list of happy customers. Then trigger a workflow for customers with “happy” scores and reward them with exclusive content, offers, or discounts.

Trigger a different workflow for your “unhappy” customers that includes content/offers aimed at helping to improve their happiness. We’ll give you a few bonus points if you segment those unhappy customers by the reasons they’re unhappy, and send them even more targeted workflows aimed at addressing the issues that are making them so grumpy.

12) Customer Success/Engagement Workflow

Main Triggers: Success Metrics or Product Usage

If you keep track of customer success metrics, you have a prime workflow opportunity on your hands. For example, if you’re trying to build up your arsenal of customer case studies, you could automatically trigger an email that asks customers if they’d be interesting in being featured as a success story once certain customer success metrics were met.

Furthermore, if you keep track of customers’ product adoption or feature usage, you could trigger a workflow for users who are exhibiting low product engagement, providing resources that educate and train them on how to use the product features they’re not taking advantage of.

13) Upcoming Purchase Reminder Workflow

Main Trigger: Purchases Made on a Cycle

Does your contacts database include customers who typically purchase on a cycle? Enter those people into a workflow that gets triggered when they make a purchase.

For instance, let’s say you sell eye care products, and a customer purchases a six-month supply of prescription contacts. Enroll that customer into a workflow that sends them an automated email five months later as a reminder that their six-month supply is about to run out, and it might be time to order a new batch of contacts.

What other automated email workflow ideas would you add to this list?

Editor’s Note: This post was originally published in September 2012 and has been updated for freshness, accuracy, and comprehensiveness.

Free Download Beginner’s Guide to Email Marketing

 
Free Download Beginner’s Guide to Email Marketing

Free Flowchart Templates for Word, PowerPoint, Google Doc, and Excel

There are plenty of reasons you might need a flowchart — for work, or your personal life.

Perhaps you want to find out which fictional boss you are, or decide where you should spend your next vacation. Or, maybe you need to create a flowchart to make hiring decisions, troubleshoot a new product, or outline the best strategy for your next marketing campaign.

Whatever the reason, a flowchart will help you identify different steps you need to take to reach your objective, and outline pros and cons of each potential avenue. On the flip side, a flowchart can also help you recognize your root problem, by outlining the cause-and-effect of each step in a process.

Here, we’ve created basic flowchart templates for Word, Powerpoint, Google Docs, and Excel. While these templates can provide a foundation for your flowchart’s structure, you’ll need to tailor the text, arrows, and shapes to outline your own specific problem and possible solutions.

Flowchart Template for Word

Word Flowchart Template

Flowchart Template for Powerpoint

Powerpoint Flowchart

Flowchart Template for Google Docs

*Please clone the Google Doc template before using it.

Google Doc Flowchart Template

Flowchart Template for Excel

Excel Flowchart

The Secret History of the Google Logo

How many times have you seen the Google logo today? If it’s first thing in the morning, maybe only once or twice. If it’s later in the day, you’re probably up to 15, 20, maybe even 30-plus times.

The design is misleadingly simple. There’s a fascinating backstory to the most well-known logo on the internet, and it starts in 1996.

Google Logo History

1996: First Google Logo

The search engine’s very first logo actually predates the name “Google.” Larry Page and Sergey Brin originally called their web crawler “BackRub.” Luckily for all of us, by 1997 they’d changed to the much less creepy “Google” (a misspelling of googol, or 10100. )

image11

 

1998: First (real) Google logo

Some sources credit Page with the creation of the first Google logo, while others give the dubious honor to Brin. Whomever it was, their design wasn’t exactly the most polished. An exclamation mark was added to look like Yahoo!’s logo.

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1999: Ruth Kedar’s logo designs

A mutual friend introduced Brin and Page to Stanford assistant professor Ruth Kedar. Because they weren’t in love with their logo, they asked Kedar if she’d design a few prototypes.

She started with a mostly black logo using the Adobe Garamond typeface. Page and Brin like this logo because the mark in the middle looked like a Chinese finger trap, Kedar says.

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The graphic designer’s next attempt used the Catull typeface (which should look familiar). The logo was meant to evoke accuracy, like a target.

Then Kedar got a bit more playful, experimenting with color and interlocking Os. Those Os ended up becoming the basis for the Os at the bottom of every search engine results page.

Between the cross-hairs and the magnifying glass, Brin and Page thought this design was a little visually overwhelming.

The next few iterations appear more like the Google logo we know and love today.

These designs feel younger and less serious than their precedents.

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Kedar makes the letters pop off the page with shadowing and thicker lines.

The eighth design was the simplest yet. Ultimately, Kedar wanted to show Google’s potential to become more than just a search engine (hence the removal of the magnifying glass). She also changed the traditional order of the primary colors to reemphasize how untraditional Google was.

This version’s colors and the slanted angling make it feel youthful and energetic.

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The final design is one of the most minimal. It was Google’s official logo from 1999 to 2010.

On May 6, 2010, Google updated its logo, changing the “o” from yellow to orange and removing the drop shadowing.

2015: A new logo for Google

Google’s logo changed dramatically in 2015. The company preserved its distinctive blue-red-orange-blue-green-red pattern, but changed the typeface from Catull to the custom schoolbook-inspired Product Sans.

At the same time, Google also rolled out several variations on its logo, including the rainbow “G” that represents the smartphone app and the favicon for Google websites, and a microphone for voice search.

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The new logo might look simple, but the transformation was significant. Catull — the former typeface — has serifs, the small lines that embellish the main vertical and horizontal strokes of some letters. Serif typefaces are less versatile than their sans-serif typefaces, since letters vary in weight.

Product Sans is a sans-serif typeface. That means it’s easy for Google’s designers to manipulate and adapt the logo for different sizes — say, the face of an Android watch or the screen of your desktop computer. As Google’s product line becomes more and more diverse, an adaptable design becomes essential.

The logo is also meant to look young, fun, and unthreatening (read: “I’m not like other massive tech corporations, I’m a cool massive tech corporation.”) This was a prescient move — since Google unveiled this design in 2015, concerns about data privacy have reached a fever pitch.

A Dynamic Logo

Google’s logo is also now dynamic. When you begin a voice search on your phone or tablet, you’ll see the Google dots bouncing in anticipation of your query.

As you speak, those dots transform into an equalizer that responds to your voice. And once you’ve finished talking, the equalizer morphs back into dots that ripple as Google finds your results.

“A full range of expressions were developed including listening, thinking, replying, incomprehension, and confirmation,” explained While their movements might seem spontaneous, their motion is rooted in consistent paths and timing, with the dots moving along geometric arcs and following a standard set of snappy easing curves.

What’s a Google Doodle?

A Google Doodle is a short-term modification of the traditional Google logo. They’re usually used to commemorate holidays, special occasions, and birthdays of scientists, thinkers, artists, and other important people.

The first Google Doodle originated in 1998 — before the company was technically even a company. Page and Sergey were attending the Burning Man festival. As a kind of “out of office” message, they put a stick figure drawing behind the logo’s second O.

Image result for google doodles burning man

In 2000, Brin and Sergey asked then-intern Dennis Hwang to come up with a doodle for Bastille Day. Users loved it so much that they appointed Dennis “chief doodler.”

The first Doodles tended to mark well-known holidays, like Valentine’s Day, Halloween, and Indian Holi (in India). But as time has gone on, they’ve become more and more global and creative. For example, on September 1 2017 this Doodle celebrated the first day of school (or mourned it, depending on who you ask.)

Google has created more than 2,000 doodles for various homepages around the world.

To decide which events get doodles, a team gets together periodically to brainstorm. Doodle ideas come from other Googlers as well as users. The actual doodles are designed by illustrators and engineers.

To submit an idea for a doodle, email proposals@google.com.

There’s more that meets the eye to Google’s logo. As people and technology evolve, the design has too. At the rate things are changing, we’ll probably see a new version in a few years.

How to Quit Your Job in the Most Professional Way Possible

I ended my college baseball career over text. Granted, I didn’t really see eye-to-eye with my coach, and at the time, I didn’t exactly feel like giving him the courtesy of an in-person meeting. But, still, I had respect for him: he gave me the opportunity to continue my baseball career after high school, which lead to some of my fondest college memories.

If I could do it all over again, I would have told him face-to-face that I was leaving the team. But even though I quit the team almost four years ago, the thought of facing my coach in person and telling him that I’ve decided to move on from the team still makes me nervous. After all, he invested in my growth as a baseball player, and joining his team was one of the big reasons why I decided to attend my college. We didn’t have the best relationship, but I still felt anxious and guilty about leaving the team.

 Use these free cover letter templates to save time.

Regardless of the situation you were in when you left your job, quitting is always nerve-racking. You’ve built relationships with your boss and colleagues, and they’ve invested a lot of time and effort in your development. Their potential reaction to your decision can naturally produce a lot of anxiety: how will they handle the news? What if your manager gets mad or frustrated at you? Will you seem ungrateful for leaving the opportunity they gave you?

Despite all these scary thoughts, you must remember that you’re almost certainly not the first person who has left the company, and you definitely won’t be the last.

Quitting is a standard part of the working world. But just because quitting is normal, it’s still easy to ruffle some feathers during the resignation process. And news can travel fast in professional networks — leaving a wake of ashes out of your old office could taint your reputation at your new job. You don’t want to burn any bridges, so resigning with grace is crucial for maintaining the health of your professional relationships and, ultimately, making your next career move.

Don’t tell your colleagues about your plans before you tell your manager.

Even if you have a close relationship with your colleagues, telling them you’re moving on before you tell your manager can produce office gossip that she might overhear, passing the news about your future plans to her before you can even set up a meeting about it.

Indirectly discovering your decision could make her feel disrespected, and can lead to an awkward confrontation. If your manager hears about your resignation through the grapevine, you’ll leave your company with a damaged reputation, which can weaken your former colleagues’ references and recommendations of you in the future.

Quit in person.

Quitting with an email, leaving your resignation letter on your manager’s desk, or resigning to human resources instead of your manager could make you seem ungrateful and entitled, especially if your manager has invested a lot of time and effort into your growth.

Facing your manager in person is the most respectful way to leave your job. But you should also try to eliminate the element of surprise a resignation can produce. People don’t like surprises that trigger big changes in their day-to-day workflow, so before you randomly set up a meeting and abruptly tell your manager the unfortunate news, send her an email that simply states that you’d like to discuss your future with her.

This way, she’ll have time to process the thought of you leaving the company and be less reactive to the news when you actually meet.

Give at least two weeks notice.

Most people will tell you that it’s standard practice to give your employer two weeks notice before you leave. But that’s actually the minimum amount of notice you should give them. A three to four week notice before you officially leave for good allows your employer to spend more time finding a best-fit replacement for you.

If your former employer replaces you with someone who ends up being the wrong fit because they had to scramble through the vetting process to help an understaffed team cover your workload, they might blame their hiring mishap on your short notice and think less of your professional prowess.

If you don’t know the optimal amount of notice you should give, follow your company’s policy about resigning, or take note of the amount of notice other employees gave before they left. If you’re a manager, you need to give your employer even more time to find your replacement — management is arguably the most important part of any team and one of the most challenging roles to replace. According to Leonard Schlesinger, a Professor at Harvard Business School, managers should submit their resignation letter four to six weeks before they leave.

Write a two weeks notice letter.

A two weeks’ notice letter is a formality, but sending your resignation information to both human resources and your manager clarifies that you’re leaving the company, solidifies the date of your last day, and prevents the company from making you work longer than intended.

Writing a two weeks’ notice letter is also the only way to officially state that you ended your tenure at a company, not the other way around. Your future employer will most likely request your employment records to find out if you actually left on your own or got fired, so it’s important to put this information in writing.

When you write your two weeks’ notice letter, keep it short and sweet. You don’t need to delve into the reasoning of why you’re leaving or what would’ve made you stay at the company. All you need to do is include three main elements in your resignation letter: the fact that you’re resigning, when you’re last day work will be, and a brief note of appreciation for the opportunity.

You can also include the date of your resignation, so your employer can verify that you gave them an ample amount of notice before you left, and an offer to train your replacement.

Here’s an example of a resignation letter you can follow:

July 24, 2018

Dear Mr./Ms. Manager

I’m writing to let you know that I’m resigning from my position as marketing coordinator at Outbound, Incorporated. My last day will be on August 24, 2018.

This was a tough decision to make. Outbound, Inc. has done great things for my career development. I greatly appreciate the amount of time and effort you invested into my professional growth and all the opportunities you gave me. Without your guidance, I wouldn’t be where I am today.

Please let know how I can help out my replacement. I’m more than happy to train him/her and accelerate their transition period. I wish you and Outbound, Inc. all the best.

Sincerely,

Your Signature

Your Typed Name

Finish strong.

Maintaining your productivity and motivation will prove to your manager and colleagues that you’re a responsible and accountable professional. This will leave a strong lasting impression on your colleagues and make them more likely to refer or recommend you for jobs in the future — humans have a recency bias where they remember and emphasize the most recent observations about people more than the ones in the near or distant past.

If the last thing your colleagues observe about you is that you stay dedicated and engaged at work, even though you knew you’re moving on to a new role in matter of a few weeks, they’ll remember you as the person who was committed to finishing what they started more than the person who wrote a viral blog post during their first month of work.

If you slack off during your final weeks, especially when your team is working on a big project or if you have several important tasks to finish, you’ll leave your team with the burden of completing your unfinished pile of work and a negative last impression of your character.

Train your replacement.

Helping your replacement learn the ropes of your old role and accelerating her transition will not only help your old team gain back some lost productivity, but it will also display your gratitude for the opportunity your former employer gave you.

Training your replacement is an extra step you don’t always need to take (and often times won’t have the opportunity to). But your generosity will leave a mark on your colleagues and pay off in the future.

If you can’t directly help your replacement overcome your old role’s learning curve, write her a comprehensive guide that covers key processes, contacts, and advice.

Write a goodbye email to your teammates.

Out of all your colleagues, you’ll usually grow closest with your teammates. They deserve to know about your future plans directly from you. Seeing your empty desk and connecting the dots themselves will make them feel like your relationship didn’t mean much to you.

Your goodbye email is a reflection of the positive moments you shared with your teammates, so write about the good times, avoid talking about the bad, and express gratitude for the opportunity and privilege of working alongside with them.

You can also give them your personal email address so you can keep in touch.

Express gratitude toward your mentors.

The people who impacted your career the most deserve a personal thank you. Even if you didn’t have the best relationship with your manager, her job was to oversee your growth, so she likely invested a ton of time and effort into you. You probably wouldn’t be where you were today without her guidance.

To express your gratitude, verbally thank her, tell her how much she taught you, and offer some feedback during your exit interview. You could also write a personal thank you note that covers all of these points.

Don’t blast your manager, team, or the company.

Unleashing an emotional burst of criticism toward your manager or human resources might feel great in the moment, especially if you’ve had a rocky relationship with your manager. But your eruption could wound her self-esteem and anger her, changing her opinion of you and ruining the future references that she’ll give you.

During your exit interview, try to focus on the positives of your experience and constructively voice your concerns about the company, team, or your manager. You don’t want to spark any backlash — there’s nothing you can gain from it. You’re already leaving the organization.

Quitting your job is a science and art.

Quitting your job requires a lot of courage and skill. You can feel guilty about leaving your job, especially if your manager has invested a lot of time and effort in your development, but, ultimately, you need to do what’s best for your career.

That said, quitting your job is a delicate process. If you want to do what’s best for your career, you need to transition out of your company in the smoothest way possible.

By not ruffling any feathers, respecting your manager, and appreciating the opportunity of working at your old company, you can leave and join companies with your network and reputation intact.

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How to Create an Excel Pivot Table With Medians

As a marketer, you already know that Microsoft Excel is a powerful tool for sorting, analyzing, and sharing data. Trouble is, some of the most beneficial formulas are really tough to figure out — even for us data-crunchers. 

For example, we’ve walked through the steps of how to create a pivot table before, but unfortunately pivot tables don’t compute median values, which can be highly useful information with which organizations can analyze their growth.

Luckily, there is a workaround in Excel called the array, where you can use formulas to calculate the median of a data set. We’ll walk you through how to do that in the example below, which features a list of customers along with their company size and sales cycle length. For context, the two tables (average vs. median) look at the typical sales cycle length for each company size.

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Ready to see how it works? Download the file here to follow along with the instructions below.

The Excel Pivot Table Alternative for Calculating Median

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The “Average of Sales Cycle (Days)” table was created with a pivot table. The “Median of Sales Cycle (Days)” table was created by doing the following:

1) Create a column with the six possible “employees” options: 1 to 5, 6 to 10, 11 to 15, etc.

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2) In the cell to the right of the “1 to 5” value, type the following:  =MEDIAN(IF($A$2:$A$20=D2, $B$2:$B$20))

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3) When you’ve closed the final parenthesis and while you’re still in the cell, type Control+Shift+Enter (on a PC) or Command+Shift+Enter (on a Mac) to populate the median. This is how you tell Excel that you want to create an array.

Note: Once you do this, you will see curly brackets { } appear around your formula. If you type in the curly brackets yourself or copy/paste the formula above into the cell, Excel won’t understand what they mean.

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4) Copy the median amount in the first cell (G2 in the example) into the rest of the empty cells in the table (G3-G7 in the example).

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Here is a breakdown of what these formula inputs mean: 

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  1. This is the column of values for “# of Employees” in Column A
  2. This is the contents of cell D2: “1 to 5”
  3. This is the column of values for “Sales Cycle (Days)” in Column B

Translation: First, the IF statement finds all rows where the # of Employees = “1 to 5”; it then stores all of the corresponding “sales cycle” values in an array. The MEDIAN function then pulls the median out of that array of sales cycles for the “1 to 5” customers.

When to Use Median to Analyze Data

Average (or mean) and median are common measures of data, but generally speaking average is more commonly used than median.

While average is a helpful way to determine what a typical member of a data set looks like, in some cases, median actually provides a fuller picture of a data set within its context.

In fact, average can actually be misleading if the data set is highly skewed and a large set of the population is similar with several far-away outliers. In such cases, the median is a better indicator of what a typical member of the data set looks like.

For example, in the United States, household income is commonly measured and referred to in terms of the median. This could be due to the fact that high-income inequality nationwide would make the average a poor representation of a typical American household’s income. 

Here’s another scenario: If a business were analyzing sales, it would be important for them to consider the types of data in the sets they were analyzing. For example, calculating the average amount of total monthly sales would be a good indicator of performance because each month has roughly the same number of days and opportunities to sell, so the average would show what a baseline expectation of productivity would be.

However, the average may not be the best measure to analyze each sale’s size that year. If the organization sold products varying in price from $10 to $25,000, then the average sale size might be skewed by the lowest and highest prices. Instead, the median would give the organization an idea of if sales were typically higher or lower in price. See the difference?

Ultimately, analyzing both the average and the median will provide the most full picture possible of your organization’s raw data, and pivot tables in Excel, such as the ones above, can help you analyze both data sets.

Want more Excel tips? Check out this list of Excel shortcuts. 

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12 Blogging Mistakes Most Beginner Bloggers Make

Sometimes, when I tell people that I blog for a living, they roll their eyes. “That’s so easy,” they say. “You get a paycheck for sitting on the internet all day and writing. A monkey could do your job!”

That’s when I roll my eyes. See, people are quick to deem blogging as a no-brainer job. But when they actually sit down to write their first couple of posts, it hits them: This is way harder than I thought. Like any person starting a new job, they mess things up.

That’s okay — it happens to pretty much every new blogger. Luckily, it’s pretty easy to avoid these roadblocks if you know they’re coming.New Call-to-action

So for all of you beginner bloggers out there who are looking to get up-to-speed quickly, keep on reading. Below are 12 common mistakes most beginners make and some tips on how to avoid them.

12 Most Common Beginner Business Blogging Mistakes (and tips on how to avoid them)

Mistake 1: You think of ideas in a vacuum. 

When you start blogging, ideas will come to you at random times — in the shower, on a run, while on the phone with your mom. While the ideas may come at random moments, the ideas themselves should never be random. Just because it’s a good idea in general doesn’t mean it’s a good idea for your company. 

Solution: Your blog posts should all serve larger company goals.

The reason you’re blogging is to grow your business, so all of your blog post ideas should help serve those growth goals. They should have natural tie-ins to issues in your industry and address specific questions and concerns your prospects have. 

Need help figuring out what those goals are and how to address them? Chat with your manager about the larger company goals, and then schedule a meeting with someone on the sales team to hear what questions they get asked most often. After both meetings, you should know which goals you need to achieve and have some ideas on how to achieve them. 

Mistake 2: Your writing’s too stiff. 

Writing a blog post is much different than writing a term paper. But when bloggers first start out, they usually only have experience with the latter. The problem? The style of writing from a term paper is not the style of writing people enjoy reading.

Let’s be honest: Most of the people who see your post aren’t going to read the whole thing. If you want to keep them interested, you have to compel them to keep reading by writing in a style that’s effortless to read.

Solution: Write like you talk.

It’s okay to be more conversational in your writing — in fact, we encourage it. The more approachable your writing is, the more people will enjoy reading it. People want to feel like they’re doing business with real people, not robots.

So loosen up your writing. Throw in contractions. Get rid of the jargon. Make a pun or two. That’s how real people talk — and that’s what real people like to read. 

Mistake 3: You think people care about you as a writer.

It sounds harsh, but it’s the truth: When people first start out blogging, they think that their audience will be inherently interested in their stories and their interests … but that’s not the case. It’s no knock against them as a person — it’s just that when you’re new, no one is interested in you and your experiences. People care way more about what you can teach them. 

Solution: Show your personality; don’t tell it. 

Even though people don’t really care that it’s you that’s writing the post, you can infuse parts of your personality in your writing to make them feel more comfortable with you. How you do that is entirely up to you. Some people like to crack jokes, some like to make pop culture references, and others have a way with vivid descriptions.

HubSpot’s Director of Content Corey Wainwright is particularly good at this. Here’s an example from the introduction of one of her posts:

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To infuse personality into your own writing, try looking for ways to relate to your readers on the topic you’re writing about — then write in the first person as if you’re hanging out with them and chatting about it. Make your tone personal, approachable, and engaging, just like you would in a face-to-face conversation.

Mistake 4: Your topics are too broad.

When people start blogging, they generally want to write on really big topics like:

  • “How to Do Social Media Marketing” 
  • “Business Best Practices”
  • “How to Make Money on the Internet”

Topics like these are far too broad. Because there are so many details and nuances in these topics, it’s really hard to do a good job answering them. Plus, more specific topics tend to attract smaller, more targeted audiences, which tend to be higher quality and more likely to convert into leads and customers.

So, to get the most short-term and long-term benefits of blogging, you’ll need to get way more specific.

Solution: Create very specific working titles.

Nailing really specific topics is crucial to knocking your first few posts out of the park. My colleague Corey wrote another fabulous post on how to do that. Go read it now. Seriously. She’ll tell you how to pick a topic that works for business blogs, and walk you through the process of narrowing it into a working title.

The working title isn’t final — it’s just a concrete angle you can use to keep your writing on track. Once you nail those two things, it’s much easier to write blog posts.

Mistake 5: Your writing is a brain dump. 

Sometimes when I get a great idea I’m excited about, it’s really tempting to just sit down and let it flow out of me. But what I get is usually a sub-par blog post.

Why? The stream-of-consciousness style of writing isn’t really a good style for blog posts. Most people are going to scan your blog posts, not read them, so it needs to be organized really well for that to happen. 

Solution: Use a specific post type, create an outline, and use headers.

The first thing you should do is choose what type of blog post you’re going to write. Is it a how-to post? A list-based post? A curated collection post? A SlideShare presentation? For help on this, download our free templates for creating five different types of blog posts. Once you have a template down, it’ll be easier to write your outline.

Writing an outline makes a big difference. If you put in the time up front to organize your thoughts and create a logical flow in your post, the rest becomes easy — you’re basically just filling in the blanks.

To write a blog post outline, first come up with a list of the top takeaways you want your readers to get from your post. Then, break up those takeaways into larger section headers. When you put in a section header every few paragraphs, your blog post becomes easier and more enjoyable to read. (And plus, header text with keywords is good for SEO.) When you finally get to writing, all you’ll have to do is fill in those sections.

Mistake 6: You don’t use data as evidence.

Let’s say I’m writing a blog post about why businesses should consider using Instagram for marketing. When I’m making that argument, which is more convincing?

  1. “It seems like more people are using Instagram nowadays.”
  2. “Instagram’s user base is growing far faster than social network usage in general in the U.S. Instagram will grow 15.1% this year, compared to just 3.1% growth for the social network sector as a whole.”

The second, of course. Arguments and claims are much more compelling when rooted in data and research. As marketers, we don’t just have to convince people to be on our side about an issue — we need to convince them to take action. Data-driven content catches people’s attention in a way that fluffy arguments do not.

Solution: Use data and research to back up the claims you make in your posts.

In any good story, you’ll offer a main argument, establish proof, and then end with a takeaway for the audience. You can use data in blog posts to introduce your main argument and show why it’s relevant to your readers, or as proof of it throughout the body of the post. 

Some great places to find compelling data include:

Mistake 7: Your content borders on plagiarism.

Plagiarism didn’t work in school, and it certainly doesn’t work on your company’s blog. But for some reason, many beginner bloggers think they can get away with the old copy-and-paste technique. 

You can’t. Editors and readers can usually tell when something’s been copied from somewhere else. Your voice suddenly doesn’t sound like you, or maybe there are a few words in there that are incorrectly used. It just sounds … off. 

Plus, if you get caught stealing other people’s content, you could get your site penalized by Google — which could be a big blow to your company blog’s organic growth.

Solution: Learn how to cite others.

Instead, take a few minutes to understand how to cite other people’s content in your blog posts. It’s not super complicated, but it’s an essential thing to learn when you’re first starting out. 

Mistake 8: You think you’re done once the writing’s done. 

Most people make the mistake of not editing their writing. It sounded so fluid in their head when they were writing that it must be great to read … right?

Nope — it still needs editing. And maybe a lot of it.

Solution: Take 30 minutes to edit your piece.

Everyone needs to edit their writing — even the most experienced writers. Most times, our first drafts aren’t all that great.  So take the time you need to shape up your post. Fix typos, run-on sentences, and accidental its/it’s mistakes. Make sure your story flows just as well as it did in your outline. 

To help you remember all the little things to check before publishing, check out our checklist for editing and proofreading a blog post. 

Mistake 9: You try to make every post perfect. 

I hate to break it to you, but your blog post is never going to be perfect. Ever. 

There will always be more things you can do to make your posts better. More images. Better phrasing. Wittier jokes. The best writers I know, know when to stop obsessing and just hit “publish.”

Solution: At a certain point, just ship the post.

There’s a point at which there are diminishing returns for getting closer to “perfect” — and you’re really never going to reach “perfect” anyway. So while you don’t want to publish a post filled with factual inaccuracies and grammatical errors, it’s not the end of the world if a typo slips through. It most likely won’t affect how many views and leads it brings in.

Plus, if you (or your readers) find the mistake, all of you have to do is update the post. No biggie. So give yourself a break once and a while — perfect is the enemy of done.

Mistake 10: You don’t blog consistently.

By now, you’ve probably heard that the more often you blog, the more traffic you’ll get to your website — and the more subscribers and leads you’ll generate from your posts. But as important as volume is, it’s actually more important that you’re blogging consistently when you’re just getting started. If you publish five posts in one week and then only one or two in the next few weeks, it’ll be hard to form a consistent habit. And inconsistency could really confuse your subscribers.

Instead, it’s the companies that make a commitment to regularly publishing quality content to their blogs that tend to reap the biggest rewards in terms of website traffic and leads — and those results continue to pay out over time.

To help establish consistency, you’ll need a more concrete planning strategy.

Solution: Use an editorial calendar.

Use it to get into the habit of planning your blog post topics ahead of time, publishing consistently, and even scheduling posts in advance if you’re finding yourself having a particularly productive week.

Here at HubSpot, we typically use good ol’ Google Calendar as our blog editorial calendar, which you can learn how to set up step-by-step here. Or, you can click here to download our free editorial calendar templates for Excel, Google Sheets, and Google Calendar, along with instructions on how to set them up.

Mistake 11: You concentrate your analytics on immediate traffic. 

Both beginner bloggers and advanced bloggers are guilty of this blogging mistake. If you concentrate your analysis on immediate traffic (traffic from email subscribers, RSS feeds, and social shares), then it’s going to be hard to prove the enduring value of your blog. After all, the half-life for those sources is very brief — usually a day or two.

When marketers who are just starting their business blogs see that their blog posts aren’t generating any new traffic after a few days, many of them get frustrated. They think their blog is failing, and they end up abandoning it prematurely.

Solution: Focus on the cumulative potential of organic traffic.

Instead of focusing on the sudden decay of short-term traffic, focus instead on the cumulative potential of organic traffic. Over time, given enough time, the traffic from day three and beyond of a single blog post will eclipse that big spike on days one and two thanks to being found on search engine results pages through organic search. You just have to give it a while.

To help drive this long-term traffic, make sure you’re writing blog posts that have durable relevance on a consistent basis. These posts are called “evergreen” blog posts: They’re relevant year after year with little or no upkeep, valuable, and high quality.

Over time, as you write more evergreen content and build search authority, those posts will end up being responsible for a large percentage of your blog traffic. It all starts with a slight shift in perspective from daily traffic to cumulative traffic so you can reframe the way you view your blog and its ROI entirely.

Mistake 12: You aren’t growing subscribers.

Once you start blogging, it’s easy to forget that blogging isn’t just about getting new visitors to your blog. One of the biggest benefits of blogging is that it helps you steadily grow an email list of subscribers you can share your new content with. Each time you publish a new blog post, your subscribers will give you that initial surge of traffic — which, in turn, will propel those posts’ long-term success.

The key to getting significant business results (traffic, leads, and eventually customers) all starts with growing subscribers. Download our free introductory guide to A/B testing here.  <http://offers.hubspot.com/an-introduction-to-ab-testing> ” src=”https://blog.hubspot.com/hubfs/hub_generated/resized/c639d718-6b58-4243-bffa-eebc1d49912c.png” style=”box-sizing: border-box; border: 0px; max-width: 100%;”></a></span></span></p>
<h4>Solution: Add a subscription CTA to your blog, and set up an email send.</h4>
<p>First, use your email marketing tool to set up a welcome email for new subscribers, as well as a regular email that pulls in your most recent blog posts. (HubSpot customers: You can <a href=use HubSpot’s email tool to easily set up these regular email sends, as well as set up a welcome email for new subscribers.)

Next, add subscription CTAs to your blog (and elsewhere, like the footer of your website) to make it easy for people to opt in. These CTAs should be simple, one-field email opt-in forms near the top of your blog, above the fold. As for where to put these CTAs, we typically place our blog CTAs at the bottom of our blog posts or add a slide-in, which you can learn how to do using a free tool called Leadin here.

You can also create a dedicated landing page for subscribers that you can direct people to via other channels such as social media, other pages on your website, PPC, or email. (For a list of more simple ways to attract subscribers, read this blog post; for more advanced ideas, read this one.)

Don’t worry if you read through this list and are now thinking to yourself, Well this is awkward … I’ve made literally every single one of these mistakes. Remember: I used the word “common” to describe these mistakes for a reason. The more you blog, the better you’ll get at it — and you’ll reap the benefits in terms of traffic and leads in the process.

We hope you’ll use this list of mistakes as fuel for the fire to step up your blogging game. After all, the benefits of keeping up a healthy business blog will be well worth the time and effort.

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How to Create a Marketing Plan With These Free Templates

Do you take a good, hard look at your team’s marketing strategy every year?

You should. An annual marketing plan helps you set your marketing on the right course to make your company’s business goals a reality. Think of it as a high-level plan that guides the direction of your team’s campaigns, goals, and growth.

Without one, things can get messy — and it’s nearly impossible to put a number on the budget you’ll need to secure for the projects, hiring, and outsourcing you’ll encounter over the course of a year if you don’t have a plan.

Keep in mind there are variations to the marketing plan you need, depending on your industry and the goals of your marketing team. To make your plan’s creation easier, we’ve put together a list of what to include in your plan and a few different planning templates where you can easily fill in the blanks.

Receive a 12-month marketing plan in less than 10 minutes with the help of our  free generator. 

To start, let’s take a look at what a high-level marketing plan has inside.

Marketing Plan Elements

Marketing plans can get quite granular to reflect the industry you’re in, whether you’re selling to consumers (B2C) or other businesses (B2B), and how big your digital presence is. Nonetheless, here are six elements every effective marketing plan includes:

1. Business Summary

In a marketing plan, your Business Summary is exactly what it sounds like: a summary of the organization. This includes the company name, where it’s headquartered, and its mission statement — all of which should be consistent with the business as a whole.

Your marketing plan’s business summary also includes a SWOT analysis, which stands for the business’s strengths, weaknesses, opportunities, and threats. Be patient with your business’s SWOT analysis; you’ll write most of it based on how you fill out the next few marketing plan elements below.

2. Business Initiatives

The Business Initiatives element of a marketing plan helps you segment the various goals of your department. Be careful not to include big-picture company initiatives, which you’d normally find in a business plan. This section of your marketing plan should outline the projects that are specific to marketing. You’ll also describe the goals of those projects and how those goals will be measured.

3. Target Market

Here’s where you’ll conduct some basic market research. If your company has already done a thorough market research study, this section of your marketing plan might be easier to put together.

Ultimately, this element of your marketing plan will help you describe the industry you’re selling to, an analysis of your competitors, and your buyer persona. A buyer persona is a semi-fictional description of your ideal customer, focusing on traits like age, location, job title, and personal challenges.

4. Market Strategy

Your Market Strategy uses the information included in your Target Market section to describe how your company should approach the market. What will your business offer your buyer personas that your competitors aren’t already offering them?

In a full-length marketing plan, this section can contain the “seven Ps of marketing.” These Ps are product, price, place, promotion, people, process, and physical evidence. (You’ll learn more about these seven sub-components inside our free marketing plan template, which you can download below.)

5. Budget

Don’t mistake the Budget element of your marketing plan with your product’s price or other company financials. Your budget describes how much money the business has allotted the marketing team to pursue the initiatives and goals outlined in the elements above.

Depending on how many individual expenses you have, you should consider itemizing this budget by what specifically you’ll spend your budget on. Example marketing expenses include a marketing agency, marketing software, paid promotions, and events (those you’ll host and/or attend).

6. Marketing Channels

Lastly, your marketing plan will include a list of your marketing channels. While your company might promote the product itself using certain ad space, your marketing channels are where you’ll publish the content that educates your buyers, generates leads, and spreads awareness of your brand.

If you publish (or intend to publish) on social media, this is the place to talk about it. Use the Marketing Channels section of your marketing plan to lay out which social networks you want to launch a business page on, what you’ll use this social network for, and how you’ll measure your success on this network. Part of this section’s purpose is to prove to your superiors, both inside an outside Marketing, that these channels will serve to grow the business.

Businesses with extensive social media presences might even consider elaborating on their social strategy in a separate social media plan template — which you can download below.

Free Marketing Plan Template [Word]

Now that you know what to include in your marketing plan, it’s time to grab your marketing plan template and see how best to organize the six elements explained above. The following marketing plan template opens directly in Microsoft Word, so you can edit each section as you see fit:

Cover page of free marketing plan template

Download your marketing plan template here.

In this marketing plan template, you’ll get to fill in the following contents to suit your company:

Business Summary

  • Company Name
  • Marketing Leadership Team
  • Headquarters, Office Locations
  • Mission Statement
  • SWOT Analysis

Business Initiatives

  • Overarching company initiatives
    • Marketing initiatives, goals, metrics

Target Market

  • Industry Name
  • Buyer Persona(s)
  • Competitive Analysis

Market Strategy

  • Product
  • Price
  • Promotion
  • People
  • Process
  • Physical Evidence

Budget

Marketing Channels

Social Media Marketing Plan Templates

As marketing departments grow, so will their presence on social media. And as as their social media presence grows, so will their need to measure, plan, and re-plan what types of content they want to publish across each network.

If you’re looking for a way to deepen your social media marketing strategy — even further than the marketing plan template above — the following collection of social media marketing plan templates is perfect for you:

Download 10 social media reporting templates here.

In the above collection of marketing plan templates, you’ll get to fill in the following contents (and more) to suit your company.

  • Annual social media budget tracking
  • Weekly social media themes
  • Required social media image dimension key
  • Pie chart on social media traffic sorted by platform
  • Social media post calendar and publish time

Simple Marketing Plan Template

Of course, this type of planning takes a lot of time and effort. So if you’re strapped for time before the holidays, give our new Marketing Plan Generator a try. This tool simplifies yearly planning and lays your strategies, initiatives, and goals out in a simple template so you can identify what’s most important for the coming year.

Try our free Marketing Plan Generator here.

Once you’ve filled in your information, you’ll come away with a plan that helps you:

  • Outline your annual marketing strategy
  • Identify your most important annual initiatives
  • Nix the projects that won’t help you hit your 2017 goals
  • Track the right metrics throughout the year
  • Align your team through a common mission

Pro Tip: The best way to set up your marketing plan for the year is to start with quick wins first, that way you can ramp up fast and set yourself (and your team) up to hit more challenging goals and take on more sophisticated projects by Q4. So, what do you say? Are you ready to give it a spin?

Marketing Plan Generator

11 Virtual Reality Apps That You Won’t Be Able to Put Down

A few weeks ago, I experienced virtual reality for the first time. One of my colleagues brought her Oculus into the office and let our whole team try it out. I picked the VR mini golf experience, which I wasn’t initially excited for — I’ve never really liked mini golf. But when I slid on the Oculus, I was pleasantly surprised.

Entering the realm of VR mini golf was refreshing. Instead of playing on a grimy, green mat in a dingy amusement park, I was enjoying a round of putt-putt on a clean, sleek golf course floating in the clouds.

Even though the environment and obstacles on the VR golf course were obviously not realistic, I still felt like I was there. After my first putt, I tried walking toward the ball. I ended up slamming into a pillar in the office. When I dangled my foot over the platform, I freaked out. I thought I was going to fall for a split second.

Click here to download our curated collection of interactive content examples.

After too many double bogeys in a row, I slid off the Oculus and returned to reality. I felt like I was just transported to a different world. I couldn’t believe how well VR played to my senses and tricked my brain into thinking I was on a mini golf course in the sky, even though I knew I was in an office.

The experience made me want to try to it again. Heck, I even thought about buying an Oculus.

But before you drop $400 on a VR headset like I almost did, you should know you can have nearly as much fun playing VR mini golf as you can interacting with VR apps that you can download on your iPhone or Android.

Below, we’ll list 11 of them, most of which are free and work with affordable headsets like Google Cardboard.

1. VirtualSpeech

Practicing a speech without an audience can be helpful, but the experience doesn’t emulate the pressure of an evaluating crowd. You can nail a dry run ten times in a row on your own, but when you actually step on stage and see your audience, the nerves can debilitate your abilities.

Fortunately, VirtualSpeech can help you hone your public speaking skills — the app places you on a virtual stage with a virtual crowd, where you can practice your speech or presentation in front of an audience that imitates the mannerisms and sounds of real people. Their movements and sounds are fully customizable, so you can ramp up the distractions and virtual judgement as much as possible. And at the end of your virtual speeches, the app will analyze and score your verbal and nonverbal communication.

You can also add your own slides into your virtual presentation, practice for job interviews, learn how to network, and sell in a wide range of sales situations.

So far, people mostly use virtual reality to entertain themselves. But VirtualSpeech stands out as one of the first VR apps that can actually train you to become a better professional.

Available on: IOS and Android for Free

2. Jaunt VR

Jaunt VR wants to make immersive storytelling the future of entertainment. The app offers hundreds of 360-degree films, shows, documentaries, tours and concerts, all in virtual reality.

When you put your headset on, you’ll transport to a virtual room where you can choose from a massive collection of immersive experiences, segmented by 20 different channels. At the touch of a button, you can tour the awe-inspiring Redwood National Park, go through the San Francisco Giants pre-game routine and take the field with them during opening day, or sit back and enjoy Emmy winning documentaries.

Jaunt’s content is already engaging on its own, but in virtual reality, you’ll actually feel like you’re experiencing the events they’ve documented.

Available on: IOS and Android for Free

3. NYT VR

For years, journalists have written articles and created videos about events that most of the world could never experience on their own. Their job is to be a surrogate for the general public. And in 2015, the New York Times wanted to truly take on that role by making journalism more immersive.

They started experimenting with virtual reality as a news format, and since then, they’ve created over 300 VR news reports. The NYT VR app tells some of the publication’s most captivating stories — virtual reality has a knack for evoking empathy and interest in audiences. By placing the public into a life they might never experience but definitely need to see for themselves, like the lives of three refugee children from Ukraine, Sudan, and Syria, audiences will be more willing to help people who are truly in need

Available on: IOS and Android for Free

4. Orbulus

Teleporting to a destination at the press of a button is probably a long way from becoming a reality, but, in virtual reality, it’s, well, a reality. If you want to visit a location before you pay for an expensive vacation, or if you just want to see more of the world but don’t have the funds, check out Orbulus. You can experience the sights and sounds of various cityscapes and landscapes — ranging from Paris at night to the northern lights in Scotland.

Available on: IOS and Android for Free

5. Discovery VR

Have you ever wanted to swim with sharks? Or play with pandas? Well with the Discovery VR app, you still can’t really do those things … but you can get pretty close. When you put on your headset, the app immerses you in the habitat of different animals, landscapes, and cityscapes. This is the most fun you’ll have learning about science since watching Bill Nye the Science Guy in middle school.

Available on: IOS and Android for Free

6. Google Arts & Culture

Google Arts & Culture partnered with more than 1,200 international museums, galleries, and institutions from 70 countries to create the most accessible and immersive art and history experience in the world. By offering guided virtual tours of the world’s most famous museums and curated exhibits, you can learn about the artwork, artifacts, and stories that have molded the many unique cultures of our world.

Available on: IOS and Android for Free

7. Inside Abbey Road

Legendary artists — like The Beatles, Queen, and Oasis, among many others — have all recorded their best hits at Abbey Road, and the music created in the famous studio will continue to impact our culture for many years to come.

Google and Abbey Road decided to create Inside Abbey Road to guide the public through a virtual tour of the studio, allowing you to explore the origin place of some of the most popular songs in the world.

The tour starts with a nine-part series of the studio’s history from the 1930s until now. After that, you can explore different recording rooms that famous musicians have used, and even enter a mixing studio to try your hand at producing music.

Available on: IOS and Android for Free

8. InCell VR

Most of us probably vowed to never touch a book about the human cell after suffering through high school biology class. But would you be willing to learn about it again if you could shrink down to microscopic size and explore an actual cell? Better yet, would you do it if you could race a virus in it?

InCell VR let’s you do just that. When you play the game, you’ll speed through a human cell with a robot assistant who helps you protect it from malicious viruses.

InCell VR is a traditional racing game and an educational lesson blended into one experience. You have to gain points and dodge obstacles to save the cell before the virus can destroy it, and you’ll learn little tidbits about biology along the way.

Available on: IOS and Android for Free

9. Minos Starfighter

Minos Starfighter is like the modern, first-person version of the arcade game Galactica. By just tilting your head, you can maneuver a spaceship and blast your enemies in space battles, leveling up to face more challenging enemies as you destroy each wave. The game has never-ending play, so you can upgrade your ship and weapons to fend off your enemies as they become stronger.

Available on: IOS and Android for $0.99

10. Romans from Mars 360

Playing Romans from Mars 360 might be the perfect training session for combating an alien invasion. Endless waves of martians bent on world domination are attacking your castle, and since you’re a roman soldier, you can only defend your castle with a crossbow. As you earn more points, you can upgrade your crossbow to shoot flaming arrows and summon earth’s elements like fire, earth, ice, and lightning to squash your enemies.

Available on: IOS and Android for Free

11. VR Street Jump

Remember Frogger? Well, VR Street Jump is the modern, first-person version of the classic game that almost feels too realistic — you’ll think you’re actually dodging traffic. Remember to look both ways, though. Or else a car might just send you soaring across the road.

Available on: IOS and Android for Free

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