Most managers dread giving negative feedback almost as much as employees dread hearing it. It’s uncomfortable to tell someone they’re not performing well at something.

But the truth is, your employees want to learn and grow — and they’ll only learn and grow when the work and skills that need improvement are given some course correction. Giving them no feedback hurts more than it helps: 70% of employees say getting no feedback at all makes them feel disengaged.

It’s all about how you give that negative feedback. If you prepare and deliver it the right ways, then it can actually make your employees feel more engaged at work. In other words, tough love might work after all.

Check out the infographic below from Resourceful Manager to learn more about why bad feedback is better than none, and how you can deliver it in a positive way.

Imagine yourself sitting across the table from a prospective client’s CEO at a coffee shop. She’s engaged, ready to listen, and apparently in a positive state of mind. This is a marketer’s dream situation; you feel that any question is fair game and honest answers will be forthcoming. If you could ask her just one question to qualify her business for your services, what would it be?

Try this one on for size: As you see it, what is the current and future role of marketing in your business?

Now brace yourself: The answer to this question can give any marketer aspirations for greatness or fears of the calamity that lies ahead.

On one hand, the leader could give you a dream answer, paraphrasing Peter Drucker: “Our business has two-and only two-basic functions: marketing and innovation. The rest are costs.”

Now that’s an answer that inspires confidence in the critical role marketing plays in creating and delighting customers. This CEO or CMO sees marketing no differently than innovation; she understands that a business without strong research and development (i.e., innovation) cannot deliver new and improved products and services.

But what if your prospect doesn’t initially recognize the value of marketing?

It’s truly unfortunate for marketers when leadership teams do not value marketing as an essential business function. CEOs who see marketing as mainly tactical, fulfillment and/or only end result-focused demonstrate a lack of leadership and complete organizational understanding. When a CEO sees the core purpose of marketing as increasing shareholder value, supporting sales, and generating leads, this could be an indication that there’s a tactical view of marketing at the highest levels of your prospect’s company. As a result, the business may not be as culturally or organizationally ready for marketing as it needs to be.

As a founder and CEO of an industrial marketing agency, I have had the pleasure to work and interact with over a thousand brands. It is my job to help organizations challenge their thinking on marketing and determine if they are ready, willing, and able to affect positive organizational and cultural change that elevates marketing to an essential business function — or as we like to say, “make marketing the strength of their business.”

Here are a few tell-tale signs that you should address directly to determine if your prospective client is ready for marketing:

1) Clarity

Brand clarity must be the “undercurrent of any downstream marketing activity.” In other words, before a single line of art, prose, copy or code is ever conceived, everyone from the leaders down to the marketers should be on the same page about the company’s identity. If this is not the case, your prospect’s business is not ready for marketing because it cannot speak with one voice.

2) Time and Attention

Leaders — and anyone responsible for the success of marketing — must give you their full attention. Leaders clearly will not be thinking of marketing exclusively, but marketing should command their undivided attention for at least a few minutes a week.

Marketing efforts require contributions from finance, sales, IT, and leadership at various times and for different reasons. Agencies see this all the time: They’re working with a client on developing a new marketing strategy, only to have their point person in the marketing department reassigned to more pressing matters like sales collateral fulfillment.

Leaders and marketers who only pay attention to budgeting are not engaged. Your prospect is not ready for marketing if leaders classify time for marketing as “not important” or “not urgent.”

3) Access and Resources

Marketers require support from a variety of internal and external resources to succeed. These can include anything from subject matter experts to inform content, to business and data systems for automation, contact management, finance, and proving ROI.

Being held accountable to results requires access to data across the entire customer journey — right down to accounts receivable. To this day, many organizations refuse to provide access to internal systems, data, vendors, and most importantly, the money needed to get the job done.

It has been said many times before: Where companies choose to spend their money truly reflects what they value most. Companies that do not provide access to the resources necessary for running a sustainable marketing department are not ready for marketing.

4) The Right People in the Right Seats

Many marketing practices are developed internally. As a result, organizations can find themselves without the full expertise needed to build up a robust marketing department. Often marketing leadership roles are combined with other areas of responsibility. For example, many companies have a single sales and marketing vice president. In situations where one individual is stretched between different priorities, sales support usually ends up consuming the vast majority of their time, resources, attention, and expertise.

Take a look at how your prospect’s organization is structured. Are the right people in the right seats? Is the marketing coordinator in a position where they can rally access to attention and resources on a daily basis? If your prospect’s organization does not have an established marketing leader, they are not ready for marketing.   

While it might be exciting to get in on the ground floor of a new company that is hiring its first agency, it is important to realize where this prospect’s organization currently stands. The signs discussed in this article should help give you an idea of how an organization’s leadership presently prioritizes marketing and whether or not they’re ready for an agency’s help. As you consider a discussion with your prospective client, be prepared to communicate the potential value that marketing can bring to the company and exactly what you’ll need to get there. If any of the red flags discussed here come up, it’s a sign that your prospect might not be in an ideal place to hire your agency. 

Over the years Google AdWords has evolved into a marketing tool that helps businesses drive leads and outrank their competitors. But what if I told you that the majority of business owners, marketers, and strategists weren’t taking full advantage of all AdWords has to offer? Queue the motivation for this article. Check out these 7n AdWords features you didn’t know existed to help elevate your campaigns to the next level.

1) Call-only campaigns

Google has cited that 70% of mobile searchers call a business directly from search results. Because of this proven consumer behavior, in February 2015, Google AdWords introduced Call-Only Campaigns. These campaigns are for businesses who place more value on a phone call than a website visit conversion.

Call only campaigns are only for mobile devices and feature a large clickable number with a few short lines for text. In theory, every click you pay for is a phone call to your company. This type of conversion allows you to create a bidding strategy based on how much value your company places on a phone call.

2) Ad Extensions

Have you ever noticed that some ads appear to be “bulkier” or have extra features than others? That’s because they are using ad extensions! These extensions allow you to get a higher click-through rate (CTR), increased visibility, and better user experience. To give you an idea of what each manual extension is used for, here is a brief synopsis:

• Sitelink extensions – Allows you to add links from your website to help people find what they are searching for.
• Call extensions – Allows searchers the ability to click a number to call your business.
• Callout extensions – Allows you to add extra ad copy so you can tell searchers what sets you apart from the competition.
• Location extensions – Allows searchers nearby to find your location or give you a call (map pin, navigation assistance, or call option).
• Review extensions – Allows you to showcase reviews from reputable sources.
• App extensions – Allows searchers to click a link that sends them to the app store to download your app.
• Structured Snippets – Allows you to add descriptive text to learn more about a product/ service.

Below is an example of an ad with callout, sitelinks, & location extensions:

*For a more in depth look at ad extensions, check out this blog “7 AdWords Extensions You Should Utilize to Improve PPC Conversion Rate”.

3) Customer Match

If you follow inbound marketing best practices then you probably have a few email lists built up from your efforts. Lucky for you, AdWords has a way of retargeting those users in their Google search engine with customer match!

You can now upload a list of email addresses to AdWords and show those prospects ads when they are signed into Google Search, YouTube, or Gmail. This will allow you to show them new products or promotions to re-engage them back into your sales funnel.

4) Ad Customizers

Ad customizers enable you to change the text in your ads based on what someone’s search query is. For example, if you have several products in the same category (like different HP printer ink cartridges) you can set your AdWords ad up so the displayed text will match the specific product a searcher is looking for: “HP printer ink 564” vs. “HP ink”.

This is also especially helpful when you have an offer or sale that is only for a limited time. Before ad customizers, you had to change your ad text everyday to reflect the countdown, but now you can set a new dynamic ad parameter that automatically changes the ad text to a new number each day.

5) Interest Targeting

Gone are the days where the only way to target searchers was through keywords alone. Nowadays, Google’s Display Network offers a few different ways you can target audiences by interest to increase the chances your ad will be shown to people who are most likely interested in your product/service.

In-market Audiences

To reach an audience who is actively searching and comparing your product or service, use in-market audiences. How does this work? Google looks at browser history (via cookie tracking) to find out what market segment a person is researching, and temporarily categorizes them in that market. Thus tailoring ads related to the theme that person is searching.

Affinity Audiences

Compared to in-market audiences, custom affinity audiences are analyzed based on overall interests and identity. Google will analyze online patterns in order to find possible matches to an interest category. This means that although they may not be actively searching within that category, they still have a connection that makes it likely they would be interested in a product/service.

6) Promote App Downloads Directly

For companies that have their own app, Google now has App Promotion Ads. Simply put, these ads have buttons that allow searchers to click and download the app straight from the app store on their mobile phones.

This helps eliminate any extra steps the user has to take in order to convert (like visit your website to download, only to be taken to the app store from there).

7) AdWords Editor

To round out our list of features you didn’t know existed, this last feature will help you manage and stay on top of your campaigns. The AdWords Editor is a free desktop app where you can download and manage multiple accounts for offline editing. The benefits? This editor allows you to do more things in less time than using the web-based interface.

Features include the ability to:

• View different parts of your account at the same time
• Edit items side by side
• Use keyboard shortcuts to jump around account
• Easily undo/ redo changes
• Bulk edit to make multiple changes

Next Steps

Are you taking advantage of all 7 of these AdWords features? If not, I would encourage you to explore all of the tools AdWords has to offer to assist in the success of your campaigns and alleviate some of the burden of maintaining your account. If you haven’t yet made the plunge into incorporating AdWords into your marketing strategy, be sure to download this free ebook “Why Google AdWords Should Be Part of Your Inbound Marketing Strategy”:

Live chat technology has been around for a while. And while customers increasingly demand immediate attention, businesses have been relatively slow to adopt a live chat strategy – particularly in the SMB space, where deals are still built on relationships.

Live chat is often solely thought of as a customer support tool and tends to be overlooked from a sales and conversion perspective.

Why Engagement Matters

Forrester data shows that 55% of US online adults are likely to abandon their online purchase if they can’t find a quick answer to their question. 77% say that valuing their time is the most important thing a company can do to provide them with good online customer service.

Sure, customers can call an 800 number, send an email or fill out a contact form when they run into hiccups in their decision-making or purchasing process, but for every second that it takes a business to respond, the customer’s likelihood to purchase exponentially decreases.

Live chat fills that void, providing an immediate line of communication to get customers’ questions answered without leaving the page or picking up another device.

Live Chat as a Smarketing Tool

99% of first time website visitors are not ready to buy. A marketer’s job is to recognize their prospects’ intent, nurture them through their education and evaluation stages and deliver high quality leads to their sales team so they can close the deal.

Depending on your goals, users may or may not flow through your funnel as you’d like. While it does make sense for businesses to build sophisticated conversion paths, launch personalized email/website nurturing campaigns and use A/B testing to refine website copy and calls-to-action, the overwhelming majority of businesses are missing a key step in between – simply talking to their visitors.

Live chat allows you to pull up a virtual stool and talk to your website visitors at their peak point of interest.

So how do you begin evaluating whether live chat is a good fit for your sales and marketing objectives? We’ve gathered 9 inspiring examples showcasing some creative ways that businesses are leveraging live chat in their environments. Take a look and try to think of how you might mimic or adapt these strategies to enhance your customer experience and drive growth within your organization.

1) Betterment: New Client Onboarding Assistance

Betterment, a leading online investment advisor, uses targeted proactive chat invitations to engage with top tier clients when they sign up for a new account. Dealing with people’s money demands the utmost credibility and trust.

Rather than solely relying on their established UX flow to move clients down their investment funnel, proactive chat offers the opportunity for advisors to provide instant, personalized financial services to new clients so they can invest with confidence.

2) SnapEngage: Proactive Chat on 404 Page

There are few things more frustrating than not being able to find what you’re looking for, and arriving at a 404 page often results in visitors exiting a website. Rather than providing a list of suggested links that may or may not be relevant to their visitors’ search, SnapEngage immediately fires an automated proactive chat invitation when website visitors land on their 404 page so they can quickly guide them to the content they’re looking for.

3) Canyon: Multilingual Chat Support

Canyon Bicycles has a popular following around the globe, supporting a diverse set of customers speaking different languages. They use intelligent chat routing rules to immediately connect customers to the most appropriate members of their sales and support teams in their visitors’ preferred language.

4) Petplan: Facebook Fan Page Chat

“With 1.09 billion people logging in daily (a 16% increase year-over-year), [Facebook] is still the most popular social network around. Not to mention, Facebook owns 77% of all social logins.” (Check out How to Use Facebook for Business: 25 Facebook Marketing Tips and Tricks)

Petplan Pet Insurance has a ‘Chat with us’ tab on their Facebook page, allowing fans to communicate with their team in real-time without leaving Facebook, and serving as yet another lead generating channel for their sales and marketing teams.

5) U.S. Patriot Tactical: Text-to-Chat Customer Support

U.S. Patriot Tactical uses SMS-to-Chat services, allowing clients to start a live chat with their support team via a simple text message. They display their ‘Text-to-Chat’ phone number on their website, order receipts and packing slips to quickly facilitate communications around order inquiries, status and returns.

6) Ruffwear: Targeted Proactive Chat Invitations

Ruffwear not only uses creative [dog] agent photos to engage with visitors; they also trigger targeted proactive chat invitations specific to visitors’ needs on particular pages of their website (i.e. Dog Boots Fit Guide). Their helpful messages provide a good balance between self-help resources and the opportunity to receive personalized support with the click of a button.

7) Aid In Recovery: Real-Time Online Counseling

Aid In Recovery uses live chat to offer immediate assistance and assessment for people struggling with addiction. Operating in an environment where every second counts, Aid In Recovery relies on chat to get patients the help they need, the moment they ask.

8) Maids In Black: Simple Pre-Chat Form

Maids In Black uses a simple pre-chat form to gather basic information and offer visitors the opportunity to send an email or connect with a live chat agent. Keeping the form short with only a couple fields eases the path to engagement for visitors while also allowing the Maids In Black team to route chats and emails to the appropriate teams.

9) Mavenlink: Advanced Lead Qualification

Mavenlink relies on live chat to serve as a powerful front-line lead qualification tool for their marketing and sales teams. They pass an extensive list of contact details and custom operator variables (recorded by agents during a chat) to their CRM so they can appropriately assign leads and assign follow-up tasks to their sales team after a chat closes.

That’s it! What companies do you see using live chat in a creative, useful way?

Want to learn more about leveraging live chat to turn your website visitors into actionable leads? Download the free ebook by SnapEngage.

I’ll never forget one of my first job interviews out of college.

I was applying for a marketing position at a technology company. (No, not HubSpot.) Because my college major had nothing to do with marketing or technology, I’d written “Relevant coursework: Statistics” in the education section of my resume in an effort to draw a connection.

When I came in to interview, everything was going great — until I met with one of the company’s VPs. He sat down, turned my resume over on the table in front of him, scribbled down an advanced statistics question, and pushed it across the table to me.

Crap.

Let’s just say it’d been a while since I brushed up on my statistics. I ended up reasoning my way through the problem, but it wasn’t a piece of cake — and I was stressed as heck. I learned an important lesson that day: Never put something on your resume you can’t back up 100%. That, my friends, is just one of the many things recruiters hate to see on resumes.

Every recruiter has their own list of things they don’t like to see on resumes, and you never know who’s going to see yours. That’s why it’s important to avoid all the most common resume mistakes.

I spoke with some of the top recruiters here at HubSpot to find out the top 21 things recruiters and hiring managers don’t want to see on your resume. Needless to say, you may want to bookmark this one …

21 Things Recruiters Absolutely Hate About Your Resume

1) When you send it in a Google Doc, and then don’t grant proper permissions.

Before you send your resume to a recruiter, you need to convert it to a format that allows all recipients to read it as intended.

Ideally, this means converting it into a PDF format so none of the original formatting or spacing is lost in translation. You can convert a Microsoft Word document into a PDF by choosing File > Save as Adobe PDF.

If you have to send your resume over as a Google Doc, at least grant the recipient proper permissions to view it by clicking “Share” in the top-right corner of your Google Doc, entering in the email address of the people you want to include, and choosing “Can view” from the dropdown menu.

Or, you can let anyone read it by clicking that “Share” button and then choosing “Get shareable link” at the top. Then, choose “can view” from the dropdown menu and send that link to the recruiter.

We recommend a PDF format, though. It’s much more professional.

2) When your email address is “soccergrl0721@yahoo.com.”

There’s a lot you can tell about a person from their email address … and you don’t want this to be how the recruiters find out you like soccer. Outdated names can be a red flag, especially for tech-savvy companies. In the same vein, if you’re still using a Hotmail, Comcast, Yahoo!, or AOL email address, it’s time to upgrade.

If you need to, set up a separate email for your job hunt that’s some iteration of your name. It’s easy enough to create a new Gmail account for free. If you’re interviewing for a technical job, you might consider using or creating an email address associated with your own custom domain to show you know more than the average person about the web and technology.

3) When you mention the wrong company. (Oops.)

Of course, no one ever means to address the wrong company in their resume. But if you’re including your intentions as a candidate somewhere on your resume (which we don’t recommend, by the way; see #10), then you need to get it right.

“It’s unfortunate when a candidate has a good resume or cover letter, but don’t proofread and put in the wrong company information,” says Emily MacIntyre, Senior Marketing Recruiter here at HubSpot.

Getting this right goes beyond proofreading; it means paying attention to the details of the transaction. Customizing your resumes to different companies is expected, but you need to make sure you’re sending the right resumes to the right companies. One tip is to save your different resumes with the company name in the title, like Kolowich-Resume-HubSpot.

4) When you get a little too creative with your fonts.

Recruiters are going to notice the font and formatting of your resume before they even start reading it — which is why it’s important to choose a font that’s easily readable and professional.

The most common resume font is Times New Roman, in size 12-point font and black. It’s a serif font, which tend to look more professional because they have what’s called “tails” on the letters. These tails make the letter look less block-like than sans serif fonts.

Image Credit: Kensington Design

Serif fonts other than Times New Roman that are great for resumes include Georgia, Bell MT, Goudy Old Style, and Garamond. If you really want to use a sans serif font, try Arial, Tahoma, Century Gothic, or Lucida Sans. Check out this infographic for some more guidance on what makes a good resume font.

Oh, and only use one font. Using two fonts looks a little messy and unprofessional — and, worse, it can even look unintentional.

The only exception here is for designers. “I’ve seen some really wild, creative, and awesome resumes from designers, and since that’s their craft, I encourage that,” says Sean Marsters, Senior Product Recruiter at HubSpot.

5) When your high school is still on there.

Unless you’re in high school or college, you can leave your high school off of your resume, says Marsters. He says that college graduates with minimal experience might be able to get away with it, but to most recruiters, it ends up looking like filler information.

The only exception here? If you connected with someone through your high school alumni network. In this case, you’d only want to include it in a resume that you send directly to that person. Otherwise, it could be seen as filler information.

Pro Tip: Three to five years after college or graduate school graduation, you can actually move your “Education” section to the bottom of your resume. Again, the only time you wouldn’t want to do this is if you connected with someone through an alumni network, or if you know an executive there also went to your school.

6) When you have two degrees, but only one GPA.

If you have a college degree and a graduate degree, don’t only list the one GPA you’re proud of. This calls into question why you’ve only listed one GPA, and so obviously left the other one out, explains HubSpot’s Recruiting Team Lead Dave Fernandez.

The benchmark for being able to remove GPA from your resume altogether is five to seven years after graduation, which is when candidates tend have a solid track record of employment, says Andrew Quinn, VP of Learning and Development at HubSpot.

“But if you did well in school but had lackluster job prospects following graduation because of, say, a bad economy, you could definitely leave it on longer.” It goes both ways, he explained: If you had great jobs and accomplishments following graduation but didn’t have a good GPA, consider removing your GPA earlier. Just don’t remove one and not the other if you have multiple degrees.

7) When you list every piece of technology you’ve ever touched, seen, heard, smelt.

In the technology industry, it’s very common for recruiters to see candidates listing out experience with all the technology they’ve ever heard of. But unless you’ve cut and edited videos extensively, you can’t really put “Final Cut Pro” on your resume.

“Unless you’re confident in your skill set and experience in that area, don’t add technology just to add fodder,” says Marsters.

Same goes with languages you speak, or your college classes. “College students shouldn’t feel the need to list out every single class they took at school. In fact, you don’t need to add any classes — but it’s OK if you want to list a few important ones relevant to the job you’re applying for.”

Pro Tip: Unless you can hold your own in an interview on the subjects you’re listing, leave them out.

8) When you’re “Proficient in Microsoft Word, Excel, and PowerPoint.”

Almost every single candidate feels the need to include this phrase on their resume — but recruiters hate to see it. Basic proficiency in Microsoft Office Suite is assumed for college graduates these days.

“Unless you can run pivot tables, VLOOKUPs, and complex data modeling out of Excel, then don’t include proficiency in Excel on your resume,” says Marsters. “Writing a 500-word essay in Word and sorting a column in alphabetical order in Excel does not count as proficiency in those systems.”

Pro Tip: If you want the Excel chops to be able to include it on your resume, here are the 10 best resources for learning Excel online.

9) When the formatting is all over the place.

Formatting speaks to the way candidates collect their thoughts and organize their ideas. As Quinn explains it, “A candidate’s resume is their ad to me. How are they structuring this ad so I get a clear picture of what they’re capable of?”

There are a few key things every candidate should check off the list before sending in a resume:

• Is your formatting consistent across all positions? For example, if you’re bolding job titles, are all job titles bolded?
• Are your margins even?
• Are all items properly aligned? For example, if you’ve right-aligned dates, are they all lining up in tandem with one another?

Formatting consistency is another reason we recommend you send your resume as a PDF. (See #1.)

10) When you start off with a generalized summary.

Unless a company specifically asks for a summary at the top of your resume (which is doubtful), you really shouldn’t include one, says MacIntyre. They’re too easy to screw up — this is a place where candidates have put the name of the wrong company. Plus, they usually come off sounding stuffy and insincere.

Instead, lean in to a “Key Skills” section either at the top or bottom of your resume, in column format, that highlights the top six to nine skills applicable to the role you’re applying for. Be sure to change these skills for each job — and remember, leave out Microsoft Office Suite unless you’re truly proficient.

Pro Tip: Although you should leave this section off your resume, you should write something in the “Summary” section of your LinkedIn profile. Use this section to write out specific skills and achievements, link to your portfolio or blog, and talk about awards you’ve won or projects you’ve worked on. The information and skills on here should be applicable to where you’re headed in your career, not irrelevant past skills.

11) When you use the pronouns “I” or “my.”

Resumes are not the time to be using pronouns like “I” or “my,” says MacIntyre. However, you should still use first-person, not the third-person, when conjugating your verbs.

This is tricky to explain. Here’s how I think about it: Don’t use the word “I” in your resume, but assume the word “I” when you conjugate your verbs to ensure they’re in the first-person. So if you want to write that you develop promotional materials in your current role, write “Develop promotional materials,” as in “I develop promotional materials” — but without using the pronoun “I.”

• Correct: “Develop promotional materials.”
• Incorrect: “Develops promotional materials.”

12) When your verb tenses are wrong.

Speaking of verb conjugation … make sure all of your verb tenses are in the past tense for past positions, and in the present tense for current positions. Verb tense is evidence of attention to detail, which is important for any job — especially if you’re applying to a job where attention to detail matters, says Quinn.

Using the same example as above, here’s how I’d write out that responsibility on a resume if it were my current position versus a past position:

• Current position: “Develop promotional materials.”
• Past position: “Developed promotional materials.”

The exception here is if you’re talking about something that you did in your current position that “ended” in some way. For example, you’d use the past tense to write “Earned a spot in President’s Club for achieving XYZ” because it’s something you did that had a finite ending.

13) When you list your responsibilities, but not your accomplishments.

Sure, it’s helpful for candidates to list out what they were responsible for doing in their job. But it’s way more interesting to learn the results the candidates actually drove — and putting down more responsibilities than accomplishments is a red flag.

Here’s a great example: “Instead of writing ‘Handled all monetary transactions,’ write ‘Increased revenue by X% year-over-year, resulting in promotion to Senior Account Manager and entrustment with enterprise-level deals,'” says Fernandez. “The latter is much more telling.”

Include goals and metrics that recruiters can use to compare you against other candidates. List out the cool stuff you did in every position, and then choose the best four or five and turn them into bullet points like these:

• Drove 37% improvement in newsletter clickthrough rates by rewriting sales copy.
• Grew ecommerce sales 23% in just 6 months by redesigning and A/B testing all landing pages.

(For more examples of actionable data points, download these free resume templates.)

14) When you list outdated or irrelevant experience.

A resume isn’t a place where you just tack on a new section every time you add a new job or volunteer opportunity. You should be picky about which roles, skills, experiences, and accomplishments you include — all based on the role you’re applying for.

So unless you’re applying for a job that requires lifeguarding skills, you can leave out your summer lifeguarding job from college. If you’re further down your career path, list the more recent roles you’ve had that complement the job you’re applying for.

The only exception here is if you’re still in college, or you’re a recent college graduate with limited experience and you need to “fill out” your resume a little bit. In that case, don’t just write that you were responsible for monitoring the waters for people in need of saving; glean relevant skills, such as learning how to resolve challenging, ambiguous situations.

15) When there are large chunks of text.

It takes hiring managers all of six seconds to scan your resume before deciding whether they’re interested in you. If they see large chunks of text that aren’t broken up by bullet points, it’ll turn them off big time. Who likes reading large chunks of text?

It’s the same reason bloggers use headers, bullet points, and other formatting tricks to break up long blog posts. It all comes down to making it easier for people to like reading your stuff.

Make sure you’re using bullet points to list out your accomplishments underneath each position, and limit them to five or six bullet points per post. The order of your bullet points matters, too: Put the most important, relevant, and impressive ones first.

16) When it’s ridden with buzzwords and meaningless clichés.

So you’re a hardworking team player with exceptional problem-solving skills? That’s cool, but … what does that actually mean? Anyone could write this on their resume. (And believe me, they do.) It’s meaningless. You need to give solid examples that are sincere, BS-free, and backed by evidence.

For example, let’s say the job you’re applying for is asking for someone with a strong knowledge of the marketing lifecycle. Use your resume as an opportunity to showcase this — but don’t just write, “Developed a strong knowledge of the marketing lifecycle.” Write “Developed a strong knowledge of the marketing lifecycle and consumer journey through researching and writing in-depth articles on topics including SEO, content marketing, email marketing, branding, social media, and more.”

Same goes for corporate buzzwords: Leave them out. Sweep your resume for annoying jargon and business babble, and replace these phrases with clearly articulated ones that make it clear to the recruiter what you did and how you did it.

17) When you don’t explain your gaps.

Most of you know already that gaps in employment are red flags to recruiters — but that’s only true when you don’t explain them.

If you took longer than six months off of work, you may want to explain the gap on your resume — perhaps in italics or parenthesis. “Travelled abroad.” “Took time off for family.” “Took time off for personal reasons.” They just want to see a rational explanation — that you were doing something productive with your time, not just hanging out watching Netflix. 

If you’d rather leave your resume for the meat of your relevant experiences, you choose to address a gap by including a note in your cover letter or in the email you send to the hiring manager that your resume is attached to: “You’ll notice that there is a year-long gap between X and Y jobs. I’m more than happy to explain that further.”

Either way, be honest about it. If you’re upfront, you’ll seem trustworthy instead of fishy.

18) When it’s inconsistent with your LinkedIn profile.

If a recruiter is interested in your resume, chances are, they’ll look at your LinkedIn profile alongside it to learn more about you — and check for discrepancies. Make sure you’re updating your LinkedIn profile at the same time you’re updating your resume. The two don’t have to be identical, but they do have to be consistent. 

Pro Tip: Don’t want to tip off your current colleagues that you’re on the hunt for a new job? To make sure your LinkedIn profile edits aren’t broadcast to your network, log in and move your cursor over “Profile” at the top of your homepage, then select “Edit Profile.” Find the box on the right-hand side of your profile that says “Notify your network?” and toggle the button so it says “No.”

19) When you get a little too crazy with the formatting.

Standing out from the crowd is a good thing, especially when you’re competing with hundreds, even thousands of applicants with a single piece of paper. But there is such thing as getting too crazy with the formatting. While recruiters have seen some really cool resumes — particularly from designers — sending a resume that strays far away from the normal resume format is a risk.

“If you stray too far from normal formatting, it can be hard to read and understand your resume,” warns MacIntyre. “Don’t get so creative with infographic-style resumes that the information becomes difficult to digest.”

If you’re willing to take the risk, gut check with a friend before you send your work in. But if you opt for a regularly formatted resume, that’s perfectly OK. There are a few, subtle ways to make it stand out from looking like literally everybody else’s. 

“You could stand in line at a college career fair and see 200 resumes in a row that all look the exact same,” says Marsters. “Recruiters don’t want to see word clouds or calligraphy, but it doesn’t hurt to find subtle ways to stand out from the crowd,” says Marsters. “Start by staying away from the top three options when punching ‘resume format’ into Google.”

(P.S. If you’re working on a marketing resume specifically, then use these free templates to get you started.)

20) When it’s basically a novel.

Remember how nobody likes to read a ton of text? Recruiters don’t want to flip through multiple pages to read about your experiences. A good rule of thumb is to limit your resume to one page for every ten years of experience. Chances are, recruiters won’t even get to page two — but if you absolutely must bleed onto another page, then definitely don’t exceed two.

If you’re having trouble cutting your resume down, think about tip #13 and make sure any outdated or irrelevant work experience is cut. You might also consider cutting your education section if you’re more than five years out of college or have a lot of solid, relevant experience.

21) When you pair it with unprofessional email copy.

There are a lot of jobs out there that ask people to apply via email. But think about how many emails those recruiters get. Do you think they actually open the resumes in every single one of those emails?

Not a chance. What you write in that email will make a huge difference in whether or not the person you send it to actually opens your resume and gives you a shot. That’s why you have to spend time crafting an email that’s concise, professional, and makes you sound appropriately enthusiastic about the position.

Your subject line should make it totally clear what the content of your email is — something like “Application: Content Writer”.

As for the email itself, clearly state the position name and team you’re applying for. Write 1–3 sentences explaining why you think you’re good for the position and why you’re excited about the role. Then, end with something like, “I’ve attached my resume in case you’d like to learn more about my background and experiences. Feel free to contact me by email or phone [give phone number here] with any questions. Thanks for taking the time to read my application.”

And finally, don’t forget to name your resume attachment something clear and professional, like Kolowich-Resume-HubSpot.

If you’ve gotten this far and your resume is clear of all these things, then you’re ready to send it in. Good luck with your search! (P.S. We’re hiring.)

What do you absolutely hate seeing on a resume? Share with us in the comments.

We understand: change is difficult in the nonprofit world.

Everything takes time, and many projects require approval from multiple levels of superiors. It may seem daunting to suggest a change of course. In the case of inbound marketing, though, the change is worth fighting for.

Here are seven talking points to convince your team that your organization needs to adopt inbound marketing. And, for a more in-depth look, check our our ebook, “A Crash Course on Inbound Marketing for Nonprofits.”

1) “It’s becoming easier and easier for people to avoid our calls and emails. Let’s create content that people will seek out themselves.”

Between caller ID and smart email filters, it’s increasingly difficult to reach your audiences. Plus, phone calls often disrupt people’s days. How can you reach the greatest number of people you want to be talking to? 

Create great content.

Great content acts as a magnet for your website. Your constituents will come to you when they’re looking to get involved, and your donors will approach you when they’re ready to contribute. You won’t have to worry about reaching them at a time that’s convenient for them.

2) “We’ll produce a body of knowledge that shows off our expertise in an accessible way, becoming a trusted source of information in the process.”

Creating written content that drives traffic to your site requires you to frame your ideas, projects, and initiatives in a manner that the average citizen can understand. Showcasing your expertise and your ability to connect with donors, volunteers, or members is crucial to building a broad base of support. 

When information is accessible to constituents, they’ll be far more trusting of your organization and its ability to allocate resources honestly. They’ll also become more informed on the challenges surrounding your cause.

3) “Creating this content will force us to think deeply about what our beneficiaries, volunteers, and donors actually want and need.”

In order to craft content that will drive website engagement, you first need to consider what your desired audience is looking for. In the process, you’ll break through surface to really understand their day-to-day goals and challenges as well as objections to your platform and initiatives.

Take the process of drafting a case study—one of the most compelling forms of content that serves to convince new donors and volunteers to join your cause. Putting together a case study requires you to go out and get to know the people you’re serving and their stories of struggle.

Research, writing, and repackaging your ideas in accessible formats like case studies are activities that will make your team more introspective. By keeping the focus on who you’re serving, you’ll inevitably serve their needs better.

4) “When budgets get tight, we’ll be prepared.”

You’re all too familiar with shoestring budgets, and if you’re in a managerial position, you understand the difficulty of deciding whether it’s worth it to spend a bit more on paid advertising int the hopes of bringing in more donations.

The success of most traditional marketing campaigns directly corresponds with the amount of resources (both human and financial) at one’s disposal. Think about it this way: when you purchase a print ad, online ad, or billboard, you’re really renting that rectangle of space. 

Wouldn’t you rather build up an arsenal of material that you own?

When you own something, you have it forever and you can repurpose it as often as you’d like. Sounds like a compelling argument for creating content.

Inevitably, a recession will arrive, and it will be hard to commit to spending large sums on advertising. If you’re forced to cut staff, the output of phone banks and other forms of outreach will be lower.

Protect yourself against market downturns by proactively creating a wealth of resources that bring in the most relevant visitors possible and require little manpower for maintenance.

(Not to mention that writing is free!)

5) “Instead of making a one-way request for support, we’ll already have provided them with value at the moment when they see our CTAs.”

When people are attracted to your website for the content it contains, they’ll come in knowing that you have something to offer them: knowledge, a unique perspective, or inspiration. It won’t be a one-way request for support, funds, or volunteer hours—instead, it will be a genuine exchange of ideas, something that benefits both you and them.

6) “It opens the door to connecting with our community in a new way.”

A crucial part of any inbound strategy is social media amplification of content. It might seem counterintuitive to create a Facebook page or Twitter profile for an agency in sector that is traditionally a serious one, but if you’re looking to engage with the widest range of people possible, social media is the best way to amplify your impact. 

You can’t ignore the pervasiveness of social media in our 21st-century lives. Social media is where many people get their news now since they check it so often. By staying off the platform, you’re bound to be sacrificing the chance to connect with a critical portion of your constituency. 

At their core, social media platforms are mediums for engagement and conversation. They’re the perfect place to connect with people and share your message. If you can show that you understand digital trends and that you’re willing to share updates, engage with other industry players, and correspond with community members, you’ll seem far more accessible – and garner more support.

7) “We’ll be able to keep track of how we’ve engaged with different people much more easily since it’s tech-based.”

Perhaps one of the biggest benefits of inbound is the power it affords you in tracking how various people have interacted with your materials. Organizing your inbound efforts allows you to pinpoint exactly which methods are most effective at targeting certain demographics.

Similarly, tracking improves efficiency. Overtime, you’ll be able to see who responds well to your content and spend time reaching out to those people. Inbound gives you valuable insight into the workings of your audience’s minds, allowing you to avoid aimlessly sending out emails to and calling thousands of people.

Trying Out These Talking Points

These talking points are just some ideas to get you thinking about how to get buy-in for change at your organization. To help structure your conversation, take a look at our free kit on selling inbound to your board —in includes a customizable PPT presentation that your team will love, and more.  

We’re all aware that we spend a lot of time on social media these days. Many would even say we’re spending too much time — not stopping to smell the roses, so to speak. After all, the average American checks their Facebook, Twitter, and other social media accounts 17 times a day, which means at least once every waking hour.

But when browsing and posting on social is your job, it’s not like we can resolve to block Facebook during working hours. How else can we cut down on the time we spend on social networking sites so we can be more productive?

To help us browse more efficiently, Jamie Spencer of WebsiteHub.com created an infographic guide to keyboard shortcuts for Twitter, Facebook, YouTube, Tumblr, Google+, and Ello. Check it out below to learn how to reply to tweets, skip over to almost any page on Facebook, mute YouTube videos, and much, much more — without ever having to touch your mouse.

Editor’s Note: This post was originally published in March 2015 and has been updated for freshness, accuracy, and comprehensiveness.

Planning, organizing, and executing a full-blown marketing strategy is no easy feat. However, there are tons of creative ways to generate more business for your company without overhauling your entire marketing strategy.

By focusing on smaller aspects of your marketing at a time, making changes to your marketing strategy is much more realistic. For example, you might take advantage of an upcoming holiday and run a campaign around it, test out new a marketing email template, offer a new type of loyalty program, or make it your goal to up your social media presence. There are tons of untapped opportunities waiting for you to take action on.

That’s why we combined brainpower with Square to bring you a list of 101 Marketing Ideas to Generate More Business. Whether you’re just starting up your business or simply looking for new, creative ideas to generate new business, these 101 ideas are just what your business needs.

What’s inside?

• Tips on aligning your sales and marketing efforts.
• Tips on engaging with the community and marketing for your customer’s desires.
• Ideas to improve your social media and email marketing automation.
• Different things to test out for your business to see what works.
• A variety of different marketing ideas for brick and mortar locations as well as e-commerce stores.
• How to create and promote high-quality content.

Download your copy today by clicking here.

Every day, 112.4 billion business emails fly around the world. That’s 122 emails sent and received every day per person. Despite the growth of other online communication channels, email continues to multiply. Which means people (including client-type people) are searching for reasons to ignore emails that don’t need their attention so they can focus on messages and tasks that do.

If your clients are responding in a timely manner, or not responding at all, the problem may well be that your emails are terrible. 

7 Common Email Mistakes That Cause Clients to Ignore You

1) Not Being Clear and Specific About What You Want

What is the purpose of your email? Have you made it obvious to the reader? Perhaps people you email don’t reply back to you because they don’t know you’re expecting anything back from them.

Whatever you need — a decision, a file, a commitment — ask for it, and let them know by when you need it. If no response is needed because you’re just sharing an update, let them know that too.

You might think you’re asking for exactly what you need, but people still aren’t responding. Keep reading. Can they find your request amid everything else in the rest of your email? Do they know you’re expecting them, not someone else, to act?

2) TL;DR – Too Long; Didn’t Read

We’ve all gotten these emails. When we see massive blocks of text, we feel exhausted just at the thought of having to parse it for whatever is important. You’re not reading them. Why do you expect your clients to?

Excise the fluff. Get rid of all the qualifier words, such as I was hoping, if you could, when you have some time, etc.

You can also remove the extensive retelling of whatever the broader issue is. Definitely, provide enough context in your email so the recipient knows what you’re talking about, but only as it relates to the specific need of this email. And keep it brief.

Whatever you’re writing, use shorter sentences and simpler words. If you absolutely must write a lot, use short paragraphs, bullet lists, and white space to avoid the appearance of a word tsunami.

3) Copying Too Many People

There are two main dangers to copying too many people on your emails when it comes to getting an answer.

First, no one is responding or getting you what you need because they’re assuming someone else on the thread is taking care of it. Call it a permutation of the “bystander effect.”

Second, copying too many people is an email habit. If you do it, you probably do it a lot. Which means you’ve taught people that you often send emails that aren’t relevant to them or need their response. You’ve trained them to put your emails in the low priority category.

4) Sending too Many Emails or Prolonging Email Threads

Closely related to copying too many people, constantly sending emails or irrelevant reply emails, teaches people the same lesson. Everyone has someone’s name they dread seeing pop up in their inbox. Don’t be that person.

If you want clients to respond to your emails, make sure your emails are substantive.

5) Bad Subject Lines

The rules of email marketing apply to business email. A great email buried under a rotten subject line isn’t going to get the attention it deserves. Your email subject lines need to be concise and action-oriented.

Since so many people are sorting through emails on their phones, write your subject lines to work on mobile as well. The same applies to the first line of your email. If that is all they see in a preview pane (on mobile or desktop), use it to give them a reason to keep reading.

Here’s a nice refresher on how to write a five star subject line.

6) Bad Manners

Writing short and direct emails doesn’t require forsaking all forms of civilized behavior. An email that says nothing but “send me ebook feedback today” is direct and concise. But who wants to respond to that?

Basic letter etiquette still applies, like including a greeting and a sign-off. Email also has its own etiquette worth following, so lose the ALL CAPS. Also, people are seriously put off by bad grammar in emails.

People like helping out nice people. So be nice.

7) Email Wasn’t the Right Mode of Communication

We have lots of ways to communicate with clients — email is merely one option. For some needs, it’s not the best option. Quick questions may be better suited to text or a chat app. Some issues require a thoughtful, give-and-take discussion that email can’t accommodate. It may be worth it to pick up the phone or have a video chat. This is especially true if the discussion will involve a number of people.

We have a number of social technologies that provide alternate means of communication. Your goal is to get a response, not another email. Before sending the email, consider if it’s the communication method that will most efficiently get you what you need.

Let’s all ask ourselves a really dumb question that’s less dumb than you might think: what on Earth is thought leadership?

Look. I get it. We’re all inbound marketers here. We were all trained to do this. We’ve got the certifications and we’ve taken the courses and we’ve been in the trenches. We know what thought leadership is: it’s about building up a great reputation by giving your expertise away so that people think of your business first. It’s about being the last word on a subject. Basically, it’s about turning your clients into Steve Jobs.

We’ve all heard that exact comparison made before. Apple has thought leadership. There might have been better smartphones than Apple’s, but the iPhone is the one you think of first. Steve set the stage, built the category, and developed a reputation for being the guy with his finger on the pulse of technology and how we interact with it as we live our lives.

And all we have to do is turn our clients into Steve Jobs.

So take a second and reflect on how insane an expectation that is. No matter who we are, no matter who our clients are, we have to make them the Steve Jobs of their industry. The Steve Jobs of pest control. The Steve Jobs of foundation inspection. The Steve Jobs of real estate. The Steve Jobs of industrial cleaning services.

If this is how we’re thinking about thought leadership, we are setting ourselves an impossible task. Thought leadership needs to be something else on a practical, day-to-day level, consonant with reasonable, achievable goals.

So now the question doesn’t seem so dumb. If thought leadership isn’t turning your local party planning company into the Steve Jobs of Event Production, what the heck is it?

Thought leadership is establishing a client as someone reliable, not about blazing a path forward into the future.

The key figure you’re looking for here isn’t Steve Jobs; it’s the Orkin Man. Nobody is asking the Orkin Man about the bold new future of pest control. Nobody is expecting him to transform the industry by rethinking about the way humans and pests interact, turning it into a productive partnership. And nobody – nobody – is reading the Orkin Man’s blog on a regular basis, waiting eagerly for the next post about summer roach breeding.

What they are doing is turning right to him when they need help. Because they know they can trust that name. That’s thought leadership. It’s what Apple and the Orkin Man have in common: they’re the standard by which others are judged, and that means different things to different industries, and as long as we’re fixated on the Steve Jobs model, we’ll go about it all wrong.

I can’t tell you the conversations I’ve had where we’ve tried to zero in on a way to make some perfectly respectable local business into a Total Game Changer. And why not? I mean, that would drive a lot of inbound traffic. But it’s not a reasonable expectation or a meaningful goal.

So it’s time to think about how to make your clients the Orkin Man for their market: the first person they think of, not because they’ve set out to reinvent the wheel, but because they’re well-known for making great wheels to begin with. And the thing is that it’s actually really hard to do.

Reputation is something you can help along, but it’s not something you can create out of whole cloth. The reason Steve Jobs was who Steve Jobs was, frankly, was because he was Steve Jobs. You build a reputation for reliability by being reliable. You build a reputation for excellence by being excellent. What we can do as marketers is simply make it easier for that reputation to spread. Our job is to facilitate, not to create; it’s to smooth the path, not design the map.

What it’s really all about is positioning.

Let me work with a practical example. Imagine a client that’s a software company offering enterprise-level solutions within a tightly regulated marketplace. They aren’t out there reinventing the wheel; what they do is iterative improvements that always make their clients’ day-to-day operations smoother.

Establishing thought leadership means figuring out what kind of company they wanted to be seen as – a software consultancy that knows their market inside and out – and providing opportunities for their leadership team to engage with potential clients.

It means one-on-one engagement within a small, tight business community where they could demonstrate their expertise and experience. It means providing the sales collateral support to help them back up their claims. It means putting the pieces in place for meetings to happen by getting the right information about their leads.

Above all, it means making sure people get the opportunity to experience their thought leadership.

See, that’s not the same thing as being Steve Jobs. It’s not going out there and transforming the world. It’s just about making sure everyone knows your client is the best who needs to know. Whatever that means for your client’s industry.

For a pizza place, it’s about making sure you’re getting press and providing opportunities for people to try your pizza. For a shoe manufacturer, it means getting endorsements and demonstrating that you make a better shoe for a specific use. It’s always different, and that’s always something you need to sit down and think about: what is thought leadership for this business?

There’s no one-and-done easy-fit solution that matches every company. And the sooner we recognize that, the sooner we can start actually helping build up that thought leadership we love talking so much about.