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The Top Questions to Ask & Avoid During a Phone Interview [Infographic]

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Did you know that the average job seeker spends only 76 seconds reviewing a job posting online before they decide to apply?

While this may be enough time for the candidate to determine if the role is in their area of expertise and meets their salary requirements, it probably isn’t enough for them to evaluate if they’re the best fit for the role.

If you’re an interviewer, this is where the phone interview can come in handy. Instead of taking time to coordinate an in-person interview, a phone interview requires only a few minutes of your time and can quickly and easily determine if the candidate is qualified for the role.

Hireology produced the following infographic to review questions you should — and shouldn’t — ask in a phone interview to decide if a candidate should move forward in the recruiting process. Check it out below to sharpen your phone interview skills.

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What questions do you always make sure to ask during a phone interview? Share with us in the comments below.

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Virtual Reality vs Traditional Video: 7 Differences You Need to Know

ThinkstockPhotos-545792146-517239-edited.jpgVirtual reality is the hot new video marketing tool disrupting business plans and budgets across the planet. Audiences are loving it and want more: a 2015 study found that 81% of consumers would tell their friends about their VR experience, and that 79% would seek out additional experiences. The demand is so huge Deloitte predicts that by 2020 the global market may be worth around $30 billion.

Because of this growing demand everyone is jumping on the bandwagon and offering VR production as part of their services. I get it – as an integrated marketing agency with an in-house video production department, becoming a virtual reality agency was a natural next step for us, so we sent the team on training, hired in specialists and acquired the kit we needed.  

We’ve learned loads on our long VR journey; it truly is a different beast to 2D and takes some serious skills to tame. We’ve outlined 7 important differences to help you prepare for your own VR adventure – consider them carefully, they could save you buckets in tears and pennies.

1) You need specialist equipment

VR production requires some specialist equipment that can seem incredibly intimidating, not to mention expensive. At the very least you will need a 360 camera rig and editing station (with an i5 processor or above), as well as a PC and headset to review the footage. 

In terms of camera gear, there is a range of options to suit different levels of budget and ambition. The Samsung Gear 360 is one great option at entry level that consists of two cameras with a 180-degree view. It’s priced at around US $460.

If only the best will do, consider the 8K, waterproof, six-camera GoPro Omni. It captures everything – and its resolution is almost faultless with minimal stretching. The price for this fancy rig is around US $4600.

If you want movement in your video, you need to budget for extra gear like drones and dollies. 

Now that you’ve got your camera gear sorted you need to think about your editing equipment. At TopLine Comms, we recently bought a beast of an editing machine to deal with the sheer amount of high-res footage that each camera rig produces. This machine can process footage with resolutions ranging from 720p to 8K and is completely customized for VR production.

2) Avoid the danger zone

VR film sets have their very own ‘danger zone’ – usually a radius of 1.5 meters from the camera rig. Anything filmed in this zone will come out weird and blurry so your production team will need to keep it clear of any people or objects that could distort the shot.

Stitch lines can have a monstrous effect on your VR content so make sure you’re working with a crew who pays attention to where they are and keeps focal points as far away from them as possible.

But remember, even if the danger zone is kept clear, the different angles of footage will still have to be stitched together using specific software like Kolor Autopano Video Pro and Kolor Giga.

While some VR equipment – like the Samsung Gear 360 on the Galaxy s7 smartphone – have an automatic onboard stitching function, there are some drawbacks you have to bear in mind: the footage you get will have a lower resolution and the processing time will take longer.

If you want higher quality footage – Samsung Gear 360 can still do it, but then you have to use a computer and specialist stitching software. Ultimately, you need to decide what will work best for you and your budget.

3) Think about people on set

We know that when you commission your first VR project, you will probably want to be on-location. With normal video production, this is fine. With VR video production, it’s not fine. Remember, these cameras are filming 360-degree content which means everything will be in the shot. Even if you stand behind a tree and don’t breathe, you’ll get picked up.

This means that if you insist on being on set, the director will likely ask you to get in character, put on a costume and blend in. No joke. Crew on the latest Star Wars film, Rogue One, had to do it.

So if dressing up is your thing, by all means attend the shoot. If not, you can’t be on set. Sorry.

4) Give the voice over direction

Scripting voiceover for content that can literally go in any direction is tricky. Unlike 2D, your audience can look anywhere at any moment. So, if the VO is talking about something happening on the right, best the script directs them to look right. Rather than record the VO before filming, work with your production agency to do it afterwards.

You also have to keep in mind that most cameras focus on visuals at the expense of audio quality. To fix this you can hire special recorders for 360-degree sound, like Core Sound’s TetraMic and Brahma Tetrahedron, for example. This will, of course, be an additional expense.

5) Be patient with the edit

Post-production is where the true magic happens but be prepared for it to take time – much more time than editing 2D footage. Merging stitch lines will take at least a week, more if your production has used multiple cameras.

The edit begins by uploading the footage into specialist software, like Kolor Autopano Video Pro and Kolor Giga. The content is sync’d and then the angles are stitched together.

Once the videos have been stitched together, your editing team will often have to fix the horizon. During the stitching process the software will automatically merge the different angles to reduce the appearance of seams. However, sometimes this results in an image that is off centre or off axis. This can only be corrected by manipulating the video.

What’s more, all objects directly above or below the camera (like tripods) will have to be ‘disappeared’ using skilful editing techniques such as superimposing a reference photo over it. Or, the editor can opt for the cruder method and stick a relevant graphic over it.

We once attached one of our 360 camera rigs to the front of a skateboard, but the clamp holding the camera up was visible in the footage. To edit this out we had to manually lay another image of a skateboard over the actual skateboard in the shot.

All of this makes VR editing a much lengthier process than traditional video editing.

6) Prepare to pay more

VR is relatively expensive to produce. It costs more than 2D but not as much as a Spielberg blockbuster (unless you’re referencing one of his epic films from the last century). Truth is, it doesn’t pay to cut corners – ultra-low-cost equipment and crews often result in ultra-low quality.

To put the costs in perspective it helps to look at the requirements in terms of time, people involved and post-production process. For a 2D filmed video you will usually need a producer or director, a camera operator and a sound recordist. Then the post-production process will involve and offline edit, motion graphics and colour grading. All of this will take about 5 weeks could cost between US$6 500 and US$10 000.

With a 360-degree video, however, you’ll need more crew members, including a producer or director, a camera operator, a digital imaging technician a sound recordist and a runner. As mentioned above the post-production process is also more extensive with VR. It will typically include stitching, offline editing, plating, motion graphics and colour grade. This pushes the project timescale to around 7 weeks with costs ranging from US$ 9 000 to US$13 000. 

But remember, VR projects don’t all cost the same – productions with bigger kit, multiple days of filming and some basic graphics could be around US$13 000 to US$20 000. A high end VR experience with lots of animation could be upward of US$130 000.

With VR it’s worth investing in an agency that won’t mess up the postproduction process, and that will be able to advise you on the best shots for your video. You might think that it’s a good idea to have a camera on the floor while people zip past on bikes. While this sounds dynamic in theory, the shot’s perspective will place your viewer on the floor too – which might not be the most comfortable experience. A good VR video agency will point these things out to you, so you can make better, more informed decisions.

That said, your VR project also should not eat your entire marketing budget – what good is cool new content if you can’t afford to take it to market?

7) Make it audience friendly

Almost everyone wants to watch VR content but not everyone has the required headsets. If you’re producing an experience to showcase at an event or in the office then no problem, you’ll have the relevant equipment on-hand.

If you’re assuming that your viewer has an Oculus Rift at home, your amazing VR experience will fall flat. The best you can do is make sure that your audiences can immerse themselves in your VR content through as many platforms as possible: from Google Cardboard to YouTube to Sulon Q.

When producing content that has to be viewed with a headset, give some thought to motion sickness and make sure your viewers won’t feel too nauseous (remember Nintendo’s first attempt at VR that had people literally throwing up?). Relatively static shots are best as they allow viewers to move their heads freely and enjoy their immersive experience without unpleasant side-effects.

If you’re still not sure if VR is right for you, consider what you want to use the video for. Will an engaging, immersive video experience get the job done better than a traditional video? If the answer is yes, then you should consider VR. However, you also have to keep your budget and project timeline into account. While VR videos create a great experience they do take longer and are more expensive to make.

If you analyze your prospective project according to the 7 characteristics of VR videos listed above, you should get a good idea of whether what you want to achieve can be done through VR and whether you have the budget to make it work. The great thing is, should you decide to attempt VR you don’t have to go at it alone. You don’t have to be a VR expert if you work with an agency that is able to advise you on everything from shooting location to sound effects.

If virtual insanity is getting you down and you need some expert guidance, download our Marketer’s Guide to Virtual Reality.

DOWNLOAD THE FREE MARKETER'S GUIDE TO VR

How to Validate Your Blog Post Topics: A 3-Step Process

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Imagine you own a business that films and produces yoga routines for at-home practice. As search engine results pages become more crowded, your chances of ranking for a popular industry keyword — such as “yoga” — begin to diminish.

But as it turns out, that’s not the end of the world. These days people are actually conducting more specific, conversational queries — think: “how do I teach myself yoga?” — to get the information they’re looking for, faster.

Unsurprisingly, Google responded to this change in behavior by introducing RankBrain — a machine-learning artificial intelligence system — as well as Hummingbird — a search algorithm designed to focus on the meaning behind the search terms being used.

The result? An increased number of long-tail keyword variations that are regularly searched within a topic. Jackpot. Learn more about HubSpot's latest tools to power your growth here.

But with more topic opportunities on the table, how can you be sure that you’re going after the right ones? To help you avoid wasting time on topics and keyword plays that won’t generate a meaningful return for your business, we’ve put together a simple process for validating your ideas before you start writing. Check it out below. 

How to Validate Your Blog Post Topics: A 3-Step Process

1) Get to know your audience really well.

Ideally, you’re already conducting market research and thinking about your audience before you start writing a piece of content. But in case you’re not, or you need to refresh your memory, here are a few questions you should be asking when you’re brainstorming blog content ideas:

  • Who searches for information on this topic? What are their ages, job roles, and demographic traits?
  • What emotions do you want to evoke? What are their goals?
  • What do you want viewers to do with your blog posts once they read it?

When you have a clearer idea of the demographic and psychographic traits of your ideal audience, you can then use this information to substantiate your list of ideas. Chuck the ideas that don’t fit their mold, and keep the ones that do — it’s that simple.

2) Create a topic cluster based on your persona research.

Once you know who you’re writing for, figure out what questions they need answers to. To start, think about providing solutions to challenges your audience is facing.

For example, in the yoga example above, your audience’s problems might include: not having enough time to go to the gym, a lack of nearby gyms, an inability to afford a gym membership, or high levels of stress.

From there, marketers should ask questions to determine the specific angle of their content. What’s the best way to deliver this information — a blog post, an infographic, or a video? What content has already been published about the topic, and what angle can I pursue to differentiate mine?

One of the best ways to organize your thoughts and finding here is through a topic cluster — a new way to strategize blog content geared toward how search has evolved.

Continuing with the yoga example, you’d want to create a topic cluster centered around “yoga” as the main topic. Then, you’d come up with subtopics that are related to yoga but based on long-tail keywords that are easier to rank for in search. These could include “at-home workouts,” “exercises for stress relief,” “yoga for beginners,” and “online yoga classes.”

Here’s an example cluster that HubSpot’s Head of Growth & SEO Matt Barby created. Notice that while the core content topic is “workout routines,” the cluster content — referred to as pillar content — spans a wider variety of related topics.

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By clustering ideas around one core topic that is relevant to your audience, it become easier to generate content that you know will resonate.

“This is a very simplistic overview but can work as a light framework for prioritizing content ideation and production,” explains Barby in an article detailing the full process. “The role of the pillar content is to cover the core topic broadly and also perform well at converting visitors into leads (or whatever your conversion goal is). The cluster content that is built for each of the subtopics will focus on gaining greater topic visibility and funneling traffic through to the pillar content in order for them to convert.”

3) Use tools to gut check your topics.

Once you have topics in mind for blog posts, do some testing: Just because you think the topic is interesting and good for search engine optimization doesn’t always mean it will resonate with your audience.

Here on the HubSpot Blogging team, we propose blog topics and titles alongside a reason why we think they will perform well. Here are some of the tools we use to determine if an angle is worth writing up:

  • TitleTester: As the name of the tool suggests, TitleTester allows you to plug different title options into its tool to analyze which has the highest clickthrough rate. Use this tool to test different angles on a topic to see which generates the most interest.
  • Twitter Polls: Ask your followers to vote for topics they’re most interested in reading more about using Twitter Polls. Use that data to guide your topic choosing before starting to write.
  • Twitter Chats: Figure out which Twitter Chat most closely aligns with the topics you’re writing about, click on the hashtag, and see what types of questions people are asking about. That will give you an idea of a content gap that your blog post could fill with resources for your audience.
  • BuzzSumo: BuzzSumo analyzes how many times a URL has been shared via social media or linked to by another domain. Do some quick competitor analysis by dropping in links to content on the topic you’re writing about to see how different angles have performed in the past.
  • Blog Comments: Does your blog have commenting enabled? If not, it should, because feedback from your subscribers is the exact answer to the questions you’re asking — what content is my audience interested in? Take positive and constructive feedback from readers to inform your strategy.

Once you’ve aggregated responses to different tests and questions you’ve asked your audience, choose a topic and title with the greatest level of engagement and response, and start writing your blog post.

Quality > Quantity

The biggest takeaway for marketers is to emphasize blog post quality and relevance over quantity. Instead of writing multiple blog posts without a review of the strategy behind them, it will be difficult to rank in search and achieve lead generation goals.

For HubSpot customers, HubSpot Content Strategy will help guide you through the process of creating a topic cluster. Based on data from the HubSpot Keywords App, Content Strategy and the Blog Topic Generator will recommend topics that you should create content around, and advise against topics that will be hard to rank for or are unrelated to your central topic. It’s coming soon to the HubSpot software, and users can sign up for early access now.

How do you decide which topics to write blog posts about? Share with us in the comments below.

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Keyboard vs. Pen: What’s the Best Way to Take Notes?

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Growing up, I was fascinated by my mom’s shorthand notes. The cryptic symbols she’d write blindly while listening through our 1980s-era phone with a 12-foot cord were a different language — vestiges of a different time. 

“You’ll never need to learn shorthand because you’ll type all your notes,” she explained.

And as it turns out, she was right. These days, many of us have traded in our mechanical pencils and fancy notebooks in favor of laptops to ensure that our every word is perfectly spelled and neatly tucked away in “the cloud.”

It wasn’t until I attended a Bold Talk at INBOUND 2014 about note-taking that I put much thought into the difference between writing and typing notes. In his session — “The Pencil and the Keyboard: How The Way You Write Changes the Way You Think” — New York Times Magazine writer Clive Thompson explained why handwriting is better for taking notes and remembering big-picture thinking, while typing is better for composing your ideas and communicating with others.

Ever since I attended that session, I couldn’t help but wonder: Was he right? Were we doing this all wrong? To get some answers, I dug into some research on handwritten notes versus typed notes. 

Keyboard vs. Pen: What’s the Best Way to Take Notes?

TL;DR: As it turns out, understanding how your mind captures, retains, and recalls information can help you become more productive. Writing notes by hand in long-form will force you to synthesize the information, which helps you remember and recall it. So next time you head to a meeting, consider just a notepad and pen.

When we take notes by hand, we typically can’t keep pace with the information being presented to us. As a result, our brains are forced to quickly synthesize the information into two categories: “important: write this down” and “not important: don’t write this down.”

That simple neurological process is valuable to us, as it begins to stamp those important notes in our memory. In other words, when we’re forced to mentally prioritize information, it becomes a little bit stickier in our mind.

In his Bold Talk, Thompson described a series of experiments conducted by researchers Pam Mueller and Daniel Oppenheimer that demonstrated the benefits of handwritten notes:

A couple of scientists decided to test this. They set up an auditorium of people. Half of them took notes on keyboard and half of them took notes handwriting while someone spoke. They wanted to figure out who would remember the most, who would retain the most. They tested them afterwards. It turns out that handwriting won, hands down, pun intended. Handwriting completely won out. People understood more, they retained more, they remembered more when they wrote by hand.”

There are times when typing is optimal, however. Thompson goes on to explain that typing is better suited for communicating information to other people. (Think: Handwriting is for input, while typing is for output.)

Fast-typing, referred to as transcription fluency in this context, correlates to better writing skills because there is less interruption between your thoughts and the composition. Stephen Graham, a scholar of literacy, described this phenomenon as follows:

You can think of the ideas in your head as rushing along and you’re trying to transcribe them onto the page. The faster you can do that when you’re in the act of writing, the less likely it is that words and ideas will escape and get away from you.”

7 Handy Tips for Taking Better Notes:

At the end of the day — with all research aside — the most productive way to take notes will ultimately boil down to what works best for you. But whether you’re typing away or jotting things down by hand, we put together some handy tips and tricks to keep in mind that’ll help you stayed organized. 

  1. Know the purpose of your notes. Do you just need to remember a few key things to follow up on from a meeting? Or are you preparing for an exam that will test you on the details? Knowing your purpose will help you craft the right amount of detail.
  2. Use a lined notebook and *try* to use good penmanship. The extra time you put into your handwriting will save you time later when you’re searching through your notes.
  3. Underline, embolden, italicize, and highlight. Introduce some textual hierarchy into your notes so that you can decipher them more easily later on. Need help mastering italic handwriting? Check out this self-instructional course.
  4. Get the big ideas down on paper. Trying to keep up with a fast-talker? Try just recording any numbers and facts that you know you won’t be able to recall. As soon as you get the chance (as in directly after the lecture) fill out your notes with everything you can remember while it’s still fresh in your mind.
  5. Try a tablet and stylus. Want the memory benefits of handwriting, with the collaborative benefits of digital? A tablet and stylus — like Apple’s iPad Pro and Apple Pencil — can help you speed up the note-taking process.
  6. Learn the ins and outs of bullet journaling. According to the website, bullet journaling is best described as a “customizable and forgiving organization system.” You can learn more about this approach (and other helpful strategies) here.
  7. For meeting notes, record the initials of the person who made the noteworthy comment. This makes it easier for you to follow up with them. Date, time, who’s in attendance, meeting topic, and project are all housekeeping items that add context to your notes for a future — possibly more forgetful — version of yourself.

Ready to Improve Your Skills?

If note-taking is not your strong suit, consider it a skill worth developing that will have compounding effects on your productivity throughout your career. Remember: Typing is best for getting your thoughts on [digital] paper, with as little interference between idea and text as possible. And for content creators, learning how to type quickly will allow you to get your point across with less edits later on.

Want to work on developing your content skills even further? Check out HubSpot Academy’s first-ever Content Marketing Certification here.

Pre-register for HubSpot Academy's all-new Content Marketing Certification Course

How Your Agency Can Prevent Data Overload and Build a Streamlined Reporting Approach

Love it or hate it, data is essential to any agency professional’s existence.

And where there’s data, there’s reporting. Marketers can’t and (shouldn’t) avoid reporting, so they have to increasingly become proficient with it.

As clients have become more knowledgeable and demanding about reporting, their analysis and insights expectations have become higher. This adds additional stress to agency teams trying to manage more data, more frequently, and from more media sources. Subscribe to HubSpot's Agency newsletter today.

Data analysis can often seem like a painful burden, and marketers today are either avoiding it, or going crazy trying to make sense of the data overload by purchasing reporting tools to solve their problem.

This leads us to wonder how the Marketing Marys and Analytics Annies of the agency world are solving their own marketing data reporting problems. With the sheer number of data sets to analyze, decipher and review, the life of marketing reporting analyst is becoming ever more complex.

So how are agencies approaching this data problem? Let’s take a look at a day in the (reporting) life of Marketing Mary and Analytics Annie, each responsible for client reporting at their respective agencies.

The Story of Two Marketers

It’s the first day of the month and Marketing Mary is starting the “Data Death March:” the painful task of manually gathering media channel data for month-end client reporting. This can take days — sometimes weeks of effort — only to spit out a basic report recapping what happened last month that the client will hopefully read.

For Analytics Annie, the first day of the month is no different than any other day. She opens a client report (automatically refreshed with current media results), begins to analyze performance and develops timely, insightful recommendations to share with her client.

Annie’s reports aren’t just a spreadsheet of numbers — they are factual bits of information organized in an easy-to-read report that shows not only the state of the union — but what and how to improve their marketing efforts.

Data First, Then Reporting

So what’s the difference between Marketing Mary and Analytics Annie? Many might say Analytics Annie has a fancy data visualization tool to make her reporting automated. And they may be right — or she could actually just be looking at a report in Excel.

The real reason Analytics Annie is able to spend her time on impactful analysis for her clients has nothing to do with her reporting tool of choice. It’s because she solved her underlying media data collection problem by way of automation.

Mary, at some point, likely succumbed to using a data visualization tool for her reporting that promised all the bells and whistles. It looked good, seemed simple to use, and was going to take all the pain away to allow her agency to make reporting for all her clients effortless.

But the tool wasn’t even collecting the necessary data to begin with. The challenge Mary was facing wasn’t a tool problem, it was a data problem. Without having the underlying data in a usable format to begin with, she was still manually gathering and preparing her media data, leaving no time for analysis.

She put too much faith in the tool to solve her reporting problems that in the end, all she had was prettier dashboards, but not better or faster ones.

Because Annie knew that she had to solve her data collection problem first, it made finding the right reporting tool much easier to justify and use, freeing up her time for analysis.

A Single Source of Truth

Solving the underlying media and marketing data aggregation problem is both simple and complex. The simple part? You need one single location (like a data warehouse or a marketing data management platform) to store all of your media data together.

The hard part? Automating the data collection into the warehouse, building relationships between the disparate data sources, cleaning up jacked campaign tracking parameters and maintaining the integrity and accuracy of the data.

A few agencies with large teams dedicated full-time to managing the agency’s data platform can do it in house using a data warehouse, like Amazon Redshift. If you do it yourself, you need to input the data in an automated fashion. Typically this will happens in two ways:

    1. Build APIs into the source systems.
    2. Create an ETL process to upload source files.

APIs are usually preferred, but not all source systems have APIs. Often times, they simply aren’t very good. In other cases, some data (like TV buys) lives in files instead of in a system.

Most agencies, however, run very lean and instead rely on external marketing data management platforms. These platforms already have all the API and ETL connections in place so that agencies are able to authenticate their media sources and get access to their consolidated data very quickly.

Move from Reporting to Analysis

Regardless of the solution, the Marketing Marys of the world can reduce their reporting prep time by up to 90% once they fix their data collection problem.

A marketer’s time shouldn’t be spent collecting the information, or even reporting on it. It should be spent using that information to optimize their marketing efforts and increase gains (achieving goals).

That’s why Analytics Annies are the stars of the marketing world. They have the time to dive into the meaning of the data, develop insightful recommendations and do actual analysis, not just build reports. Analytics Annies are so successful in their role because they:

  • Automatically update their reporting nightly.
  • Optimize budgets across all channels with clear attribution modeling.
  • Consolidate their offline and online media performance to a single chart.
  • Roll up all their agency-wide metrics into a single holistic view.

Using History to Drive Planning

When you fix your agency’s approach to data and integrate all media channel data for all clients in one single location, the agency’s ability to drive data-driven media planning and forecasting exponentially increases.

For Mary, client media planning revolves around crawling through monthly presentations, tracking down historical spreadsheets from different team members, and pulling an all-nighter in a conference room with bad takeout food to piece together some sort of educated plan for the client — only to know that this exercise is the first of many to come.

For Annie however, simply accessing her single source of truth to analyze all media performance over a number of years, visualize media mix patterns and changes, and aligning these patterns to spend and performance, happens dynamically within a few minutes.

Not only does this approach yield real data-driven planning grounded in accurate data, Annie is spared the heartburn and fatigue from the all-nighter and greasy takeout food.

Building a Winning Data Approach

In this scenario, Marketing Mary represents what most agencies are struggling with today. In fact, I think it is safe to say that most agencies have historically treated analytics as a means to justify their strategies and tactics. This lack of focus has created thousands of exhausted Marketing Marys everywhere in the agency industry.

To fix the marketing data problem, agencies need a data engine and a solid analytics strategy. The steps below are a good place to start:

  1. Pick a “good” client that utilizes the majority, if not all, of the data systems used to support their media strategy.
  2. Gather the account and media teams that support this client around a whiteboard.
  3. Build a measurement strategy. The teams should work together to review/develop the key performance indicators (KPIs) needed to demonstrate value for this client.
  4. Build a data strategy. Identify all of the data systems that contain the key data metrics needed to support the measurement strategy and make a list for each system.
  5. Build a reporting strategy. In a single page dashboard, mock-up a report design of what the elements would be to demonstrate the value of the campaign.
  6. Launch a data engine. Implement a process to bring all of this data together into a single source to enable the use of any reporting/data visualization tool to make these strategies come to life.

While I have used this recipe for success for the past ten years, success ultimately begins with a change in thinking and a desire to have your agency operate like Analytics Annie. Without this desire and commitment, the agency simply won’t be successful in analytics long-term.

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How to Write an Introduction: A Simplified Guide

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Blink. Blink. Blink. It’s the dreaded cursor-on-a-blank-screen experience that all writers — amateur or professional, aspiring or experienced — know and dread. And of all times for it to occur, it seems to plague us the most when trying to write an introduction.

I mean, you already have a blog post you want to write. Can’t you just dive in and write it? Why all the pomp and circumstance with this dag-blasted introduction?

Here’s the thing — intros don’t have to be long. In fact, we prefer them to be quite quick. They also don’t have to be so difficult, but they do have to exist. They prepare the reader and provide context for the content he or she is about to read. Download our free guide here for tips to become a better writer. 

Let’s break down exactly how to write an introduction that’s short, effective, and relatively painless. And if you’re ever having trouble churning out those intros, come back here and re-read this formula to lift yourself out of that writing rut.

How to Write a Good Introduction: 3 Components to Consider

As a lover of all things meta, I will, of course, use this post’s introduction as an example of how to write an intro. But it contains different components that create an introduction “formula” — you can refer to that when you get stuck with your own.

1) Grab the reader’s attention.

There are a few ways to hook your reader from the start. You can be empathetic (“Don’t you hate it when…?”), or tell a story, so the reader immediately feels some emotional resonance with the piece. You could tell a joke (“Ha! This is fun. Let’s read more of this.”). You could shock the reader with a crazy fact or stat (“Whoa. That’s crazy. I must know more!”).

For this intro, I went the “empathetic” route.

Intro for intros

Writer’s block stinks. Blank screens and taunting cursors — the worst. Who’s with me?

2) Present the reason for the post’s existence.

Your post needs to have a purpose. The purpose of this post is to address a specific problem — the pain in the butt that is writing intros. But, we have to do it, and therein lies the approach to something important: making writing introductions easier.

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Just because you know the purpose of your post, doesn’t mean the reader does — not yet, anyway. It’s your job to validate your post’s importance, and give your audience a reason to keep reading.

3) Explain how the post will help address the problem.

Now that the reader is presented with a problem that he or she can relate to — and obviously wants a solution — it’s time to let the audience know what the post will provide, and quickly.

In other words, the introduction should set expectations. Take this post, for example. I don’t want the reader to dive in and expect to see a list of reasons why introductions are important. I want you to expect to read about what makes a good introduction. But if I hadn’t clarified that in the introduction, you might have expected the former. After all, be honest — did you skim over or forget the title of this post already? That’s okay. That’s why we tell the reader exactly what the post will provide, and why it’s valuable.

Explain How the Post Will Help Address the Problem.png

The underlined sentenced is a way of saying, “Keep reading.” We already established that there’s a problem — here’s how I’m going to make it easy for you to solve.

Of course, there are other valid ways to write introductions for your marketing content — don’t feel the need to follow this formula for every single piece of content, as some are more casual than others. But, this guide should help provide a solid framework to follow if you’re just getting started, or if it’s just one of those days when the words aren’t flowing.

But what are some examples of great introductions in the wild? We thought you might ask — which is why we picked out some of our favorites.

5 Introduction Paragraph Examples to Inspire You

1) “Confessions of a Google Spammer,” by Jeff Deutsch

Google Spammer Intro

There are a few reasons why we love this introduction. Immediately, it grabs our attention — how the heck did this guy make fifty grand every month? And just from 10 hours a week?

But unlike some spammy comments that might contain a similar sentiment, he almost immediately serves us something unexpected — he tells us not to do that.

Then, he states the true purpose of the blog — to explain why we should “never, never ever follow in [his] footsteps.” In just three sentences, this introduction has captivated us and validated the story’s existence with a looming life lesson. The takeaway? Keep it short, but powerful.

2) “Announcing the public preview of Azure Advisor,” by Shankar Sivadasan

Azure Advisor Intro

Here’s a great example of an introduction that presents a problem and a solution to it. Sure, it’s easy to build apps on Azure, Microsoft’s cloud platform — but maybe you had some issues with its setup. Well, wouldn’t you know? Azure Advisor is here to address those challenges, and you can preview it for free.

But wait — there’s more. The introduction not only immediately presents a problem and a solution, but it concisely summarizes just how this product provides a fix. And, it explains why the text will be helpful, with the sentence, “In this blog post, we will do a quick tour of Azure Advisor and discuss how it can help optimize your Azure resources.”

That’s a best practice for brands that have made a mistake — even a small one. Technology is great, but it can come with bugs. That’s where an intro like this one can be so helpful. It acknowledges the problem, states what the brand has done to address it, and alerts the reader to continue to learn how that solution will work.

3) “Taste the Season at Sushi Sora,” by Chris Dwyer

Sushi Sora intro

Strong introductions aren’t just important for blogs — they’re essentially to quality editorial pieces, too. That’s why we love this introduction to an article from Destination MO, the Mandarin Oriental’s official online magazine.

Remember that thing we said about a captivating start? In addition to being empathetic or funny, visuals can be huge — not just an actual picture or video, but words that actually help the reader envision what you’re describing. This introduction does just that, with expressive phrases like, “the magical silhouette of Mount Fuji on the horizon.” Well, yeah. That does sound magical. But where can I go for such a view? None other than the “Mandarin Oriental, Tokyo,” the author tells me, especially “from the sushi counter at Sushi Sora.”

Here’s the thing about this intro — it gives the reader something to aspire to. We’ve briefly discussed aspirational marketing before, but this instance is one where it can be used in a brief introduction. After reading this first paragraph, I want to go to Tokyo. And when I’m there, I want to stay at the Mandarin Oriental. Then, I want to take in the views from its high-end sushi restaurant.

With just two sentences, I’ve gone from reading an article with my morning coffee, to fantasizing about a thousand-dollar vacation. So whenever possible, use your introduction to paint a picture, and to help your reader dream.

4) “The Secret Club of Admitting You Suck,” by Janessa Lantz

admitting you suck intro

Let’s read through this introduction from ReadThink together.

I know. I know! I once moved very far away to escape my own failure, too! But I couldn’t admit at the time that I sucked, either! Wow. Janessa Lantz really gets me.

See that? That, right there, is a resounding example of how empathy makes a profound introduction. But how did the story end? Did they buy the house? Did she admit that she sucked? Does she still suck? (Spoiler alert: I work with Janessa and can say, with great confidence, that she is far from sucking.)

The point is, I wanted to keep reading for two reasons — first, I related to the author. Second, it was just plain interesting, and it left me with a cliffhanger. It’s okay to tease your readers. Just make sure you ultimately give them what they’re seeking.

5) “Be a responsible tourist: a PSA from the U.S. Fish and Wildlife Service,” by Out of the Blue

responsible tourist intro

I’ll admit it — I’m a sucker for a good travel blog, which is why JetBlue’s official blog appeals to me. But at the same time, I also geek out for almost anything that promotes sustainability. In this piece, those worlds collide.

What makes this introduction work? Honestly, it’s scary. “Decline” and “extinction” are strong words, and absolutely present a problem. But research shows that we’re actually more inclined to keep reading bad news — in fact, a few years ago, our media consumption habits suggested that we prefer it.

But it’s not all bad — and JetBlue quickly turns around a potentially devastating situation with the language of this introduction. And, it includes the reader, by inviting travelers to be part of the solution, but joining the brand in its promotion of responsible tourism.

That’s another formula for presenting bad news to your audience, especially if you’re not the one causing it and you have a solution. Scary information + how you’re helping + how the reader can do his or her part = compelling intro.

Let’s Start

Feeling inspired? Good. Next time you find yourself face-to-face with the dreaded blinking cursor, use these resources and compelling examples to find motivation.

How do you write a good intro, and what are some of your favorite examples? Let us know in the comments.

Editor’s Note: This post was originally published in September 2013 and has been updated and for freshness, accuracy, and comprehensiveness.

free guide to writing well

 
free guide to writing well

How to Turn a Bad Day Around [Infographic]

reverse bad day.png

“I had a bad day.”

How often do you find yourself saying that? Once? Twice? Several times throughout the day?

If it’s more than once each week, you’ve got company — 29% of people say that they have at least two bad days at work every week. 

Well, shoot. That’s not good. I mean, I can understand having a “bad day” after you’ve spilled coffee all over your new jeans, or got a wicked papercut. But that same study says that these bad days go beyond little accidents — they’re caused by factors like negative co-workers, a lack of recognition, or generally poor work-life balance.

This stuff has got to stop.

But what is a person to do? It turns out, it’s possible to turn around a bad day — and, some might say, kind of easy with the right kind of approach. And luckily, the folks at Headway Capital put together this nifty infographic that shows you all the ways to do just that. So go ahead — turn that frown upside down. Today doesn’t have to be bad.


How-to-turn-a-bad-day-around-DV2.png

 

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Traveling Teddy Bears, Reckless Cats, and Lots of Butter: 10 of the Best Ads from November

The days are getting shorter, the air is getting colder, and the airwaves are awash with holiday spirit (and sales!). 

This month’s ad roundup includes some top picks from the first wave of holiday ads, but there were also plenty of non-holiday gems for those of us that would prefer to keep the pine trees and snowflakes at bay for another few weeks. Subscribe to HubSpot's Agency newsletter today.

Read on to get the scoop on the most sentimental, adorable, and unexpectedly funny ad campaigns from the past month.

1) Temptations

In this clever ad for a brand of cat treats, agency adam&eveDDB created the perfect holiday wonderland — complete with sparkling trees, a Christmas roast, and even an electric train set. Then they invited 22 cats to rip it all to shreds in spectacular fashion.

“The internet is full of cats being cute and fluffy, but in reality cats are incredibly mischievous,” client marketing director Denise Truelove said to AdWeek. “That tension led to something quite fun in this Temptations holiday video and campaign.”

Unsurprisingly, the cat actors weren’t super easy to work with. It took three weeks for handlers to train the feline hoard for their dramatic entrance and exit, and three days to collect shots of them gleefully destroying the set. 

2) Georgetown Optician

In this bizarre but undeniably charming spot for eyewear retailer Georgetown Optician, a family of oddball opticians (inspired by the company’s real founding family) visit their formidable matriarch, Grandma Ida, at her lavish Gothic residence.

When the family’s heirloom pair of glasses suddenly goes missing, a fantastic whodunnit ensues, complete with a pack of evidence-sniffing hounds and plenty of surreptitious sideways glances from the quirky cast.

The meticulously designed ad was produced by DC-based agency Design Army, whose nearly obsessive attention to detail pays off. The Wes Anderson-style characters, wacky, well-paced plot, and wonderfully exaggerated narration combine to create one of the most delightfully unique ads we’ve seen in a while.

3) Organic Valley

This ad from the folks at Tennessee-based agency Humanaut combines two great things: deadpan humor and butter.

When a June 2014 cover of TIME Magazine declared “Eat Butter,” the farmers at Organic Valley rejoiced — their time to shine had finally come. This cheeky spot chronicles the end of the “war on butter,” interviewing farmers about how they’ve cultivated better organic butter over the years when consumers shunned the “rich, creamy semi-solid gold.”

Organic Valley and Humanaut are no strangers to producing quick-witted campaigns. Back in May 2016, the pair parodied artisanal coffee shops by selling $2 shots of half-and-half coffee creamer. The stunt was number eight on our list of creative branded pop-up shops.

4) Les Sauveteurs en Mer (National Maritime Rescue Organization)

Have you ever heard the folktales about beautiful mermaids luring unsuspecting sailors to their death? This animated ad for France’s National Maritime Rescue Organization offers an imaginative spin on the classic legend, inviting us into the mind of a lovesick mermaid. When she spots a drowning sailor, her mind runs wild. 

As the mermaid imagines the perfect life she’ll share with the sailor, she leaves out one crucial detail: He can’t breathe underwater. Luckily for the sailor, he’s wearing a life jacket.

French agency Publicis Conseil worked with a team of graphic designers and 3D animators to create the mermaid’s whimsical underwater world.

5) Ketel One

Agency Barton F. Graf is known for their endearingly unusual campaigns, and their latest spot for Ketel One Vodka is no exception.

In their quest for absolute perfection, the Vodka connoisseurs at Ketel One have a complicated, multi-step approval process in place. It starts with a signature from a member of the distillery’s founding family, and ends with an identity theft expert interrogating the company’s real-life chairman, Carl Nolet Sr.

6) Heathrow Airport

If you’re in need of some warm and fuzzy feelings this holiday season, look no further than this pair of traveling teddy bears. Havas London produced this Heathrow Airport ad, which follows a couple of elderly teddies as they traverse the terminals of the massive British airport, from landing to baggage claim.

When the bears finally meet their family at the arrivals area, they’re magically transformed into real human grandparents. The biggest miracle though is making a journey through the airport look like a whimsical adventure.

7) John Lewis

A roundup of November’s best ads wouldn’t be complete without a much-deserved shoutout to John Lewis. The UK department store just dropped their much-anticipated follow-up to the Cannes Lion-winning “Monty’s Christmas,” and it’s already gained over 17 million views on YouTube since its release on November 9th.

Produced by adam&eveDDB, the ad begins with a dad setting up a trampoline on Christmas Eve for his daughter. After he retires for the evening, a curious parade of suburban critters discover the trampoline, and proceed to have the time of their lives. The only one left out of the fun is the family dog, but — as you’ll see in the spot — he eventually gets his chance join in on the fun. 

8) Poo-Pourri

If you don’t appreciate a good poop joke, stop reading now. Toilet deodorizing company Poo-Pourri released an extended ad that chronicles the evolution of bathroom decorum, lamenting the pungent unpleasantries our ancestors must have endured without Poo-Pourri to mask the smell of, ehem, “Zeus’ thunder.”

Poo-Pourri’s in-house marketing team created the ad as part of their ongoing campaign featuring Scottish actress Bethany Woodruff. If nothing else, the ad gets major points for coming up with some creative euphemisms for going number two. Our middle school selves are very impressed.

9) Alibaba

To remind consumers that they sell thousands of popular brands online, retail giant Alibaba worked with FRED & FARID Shanghai to cram 21 famous slogans into a single ad.

It would be a stretch to say the end result has any narrative, but their use of so many taglines to construct a form of super-ad is inventive and fun to watch. AgencySpy wrote up a transcript of each slogan if you have trouble catching them all in the ad.

10) Lexus

Kids get to ask Santa Claus for presents every year — but where does that leave parents? This ad promoting Lexus’ December sales event finds two mischievous parents cheating the system by forging a note to Santa in their young son’s handwriting. Anxiously scrawling the note out in crayon, they ask Mr. Claus for — what else? — a brand new Lexus.

Produced by agency Team One, the piece is part of a light-hearted series depicting parents asking Santa for Lexus.

Want to see more great ads? Check out 10 of the best ads from October here. If you’ve seen any great ads lately, let us know in the comments or tweet us at @HubSpotAgencies.

market-your-agency

7 Marketing Automation Mistakes You Can’t Afford to Make

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I have money in my savings account because my bank has a built-in auto-deposit process. I’m not logging into my account every day and moving money around, but when I do log in, I can see the progress I’ve made toward my goals by setting my account to automate deductions.

Think of marketing automation like auto-deducting money from your checking account and putting it into savings: The automatic process lets you invest in your future goals in an easier way than if you did it manually.

Marketing automation can play a significant role in the success of your inbound marketing strategy, but there is a right way and a wrong way to use it. Learn more about HubSpot's latest tools to power your growth here.

We want to help you understand marketing automation, and how and when to use it to your organization’s benefit. In this post, we’ll discuss traps marketers can fall into when incorporating marketing automation and alternatives that solve for these challenges.

What Is Marketing Automation?

Quite simply, marketing automation refers to the software that exists to automate marketing actions — actions like email, social media, and more. All of these automated actions are designed with the concept of lead nurturing in mind. In other words, marketers are creating and automating various types of content with the goal of actively attracting, qualifying, and moving prospects through the sales funnel towards a purchase.

And the marketing automation industry is huge — Emailmonday estimates that 49% of companies use marketing automation software, and Marketing Automation Insider estimates that the industry is worth $1.62 billion per year.

The trouble is, because marketing automation software has grown so significantly as a part of the inbound marketing movement, some marketers aren’t adopting it correctly. Let’s dig into some of the most common marketing automation mistakes below.

7 Common Marketing Automation Mistakes (And How to Fix Them)

1) You’ve invested in marketing automation without an inbound lead generation strategy.

The Problem:

You’ve purchased and started using marketing automation software, but you don’t have a strong content strategy in place yet. As a result, you aren’t attracting enough qualified leads to your website, so the ROI of your marketing automation software is low.

To solve this problem, you might be considering buying an email contact list to build the size of your database.

The Solution:

Before you buy an email list, don’t.

You see, it’s not a sound lead generation strategy to purchase email contact lists for a few reasons. For one, people don’t generally like being contacted unsolicited, and you don’t want to irritate potential customers. Additionally, purchased email lists have generally high churn rates — because the leads are often unqualified — meaning your database won’t have the long-term growth that you’re looking for.

Instead of going that route, focus on developing an inbound marketing strategy aimed at attracting folks that actually want to hear from you. Write blog posts, create content offers, calls-to-action, and landing pages, and optimize your website so it will rank well in organic search. These efforts will ensure that your content is being discovered by your audience. Then, once you start generating more leads, you’ll be able to nurture them effectively with automated emails and social media posts.

2) You don’t have a goal for your marketing automation.

The Problem:

You’re sending out multiple automated email and social media messages without an end goal in mind. 

The Solution:

Take advantage of the ease of use marketing automation software provides and invest time and efforts into determining your goals first. Once you have them, you’ll want to assign these goals to each automated effort — social media, email workflows, and so on — to ensure it’s easy to track progress.

After all, marketers need a way to measure success when it comes to marketing automation, and one means of doing so is by evaluating goal attainment. For example, here at HubSpot, the Visual Workflows App (currently in beta) lets you set a specific goal for each automated workflow. A goal might be a new lead transitioning into a marketing-qualified lead based on certain behaviors, such as downloading a specific number of content offers.

HubSpot Visual Workflows also allows you to track the percentage of contacts in each workflow that achieve the goal, which is another great way to measure the success and ROI of your marketing automation.

3) You don’t segment your email list.

The Problem:

You have a database full of qualified leads, but you’re using marketing automation software to blast out tons of emails that aren’t customized at all. As a result, your leads are churning because your emails aren’t useful to them.

The Solution:

Develop a lead nurturing strategy that includes email list segmentation so you’re sending specific emails to specific people that they’re more likely to open.

According to the Direct Marketing Association, 77% of email marketing ROI came from targeted, segmented campaigns in 2015, and segmented emails generate 58% of all revenue. Seems like a must-have strategy, right? Unfortunately, only 42% of email marketers are sending targeted messages.

With the right marketing automation software, it’s easy to execute an email list segmentation strategy that delivers strong results. For example, HubSpot customers can use the Visual Workflows App to target their emails based on dozens of criteria, both demographic and behavioral.

Need inspiration? We recently published a blog post with 30 ideas for email list segmentation from real brands.

4) You send too many emails.

The Problem:

Perhaps your email list isn’t segmented, or maybe you’re a little overzealous with your marketing automation software. Whatever the reason, you’re annoying potential prospects by sending way too many emails.

The Solution:

Strategically send fewer emails.

When it comes to your email database, focus on quality over quantity. It’s better to have a lower volume of leads with higher engagement rates than a massive database of people who don’t open your emails.

Why? Because higher quality leads are more likely to become customers.

A staggering 78% of customers recently surveyed by HubSpot Research have unsubscribed because the brand was sending too many emails. To avoid sending one of many such emails, make sure that every single email you send provides value to leads in a way that they won’t be able to help but click.

5) You’re only automating your email marketing strategy.

The Problem:

You use your marketing automation software to send out emails, and not much else.

The Solution:

Take advantage of all of the features your software offers to maximize efficiency.

There are probably a lot of little tasks over the course of your work day that don’t seem time consuming individually. However, if you add up all of the time you spend posting on social media, updating contact information, and other tasks, you end up with a large chunk of your day spent on things that can probably be automated.

Poke around your marketing automation to see which processes you can make more efficient. For example, in the HubSpot software, users can bulk update lead contact information instead of clicking into each record and changing details there.

The more processes you automate, the more time you’ll have each day to strategize with your team about content, lead generation, and lead nurturing tactics to keep attracting quality leads to your site.

6) You’re only sharing your marketing automation efforts within your marketing department.

The Problem:

You have marketing automation set up only for email marketing, social media, and other lead activities that are only impacting your marketing team’s bottom line.

The Solution:

Use a “smarketing” approach, and make your marketing automation work for sales reps as well.

Think bigger than just the marketing team: What processes would help your sales team if they were automated?

For example, if there were a process in place that alerted reps to when their leads were checking out parts of your website, that would help inform their next call or email. When a lead fills out a form, it could trigger a specific email send from marketing and a follow-up call from their sales rep. Marketing automation software also helps users set follow-up tasks and to-do lists, which reps could use to keep track of the many leads they’re working at a given time.

Take your sales and marketing alignment to the next level by making processes easier for team members across the board to achieve their goals with the help of marketing automation.

7) You use too many different tools.

The Problem:

Roughly half of marketers use marketing automation software, and those who do often combine different strategies into a “Frankensystem” of tools to achieve their bottom line.

For example, they might start on a whiteboard, move to a spreadsheet, then shift onto an online flowchart maker, and only then will they use marketing automation software. This system is problematic in a few ways — it’s time consuming, numbers can be incorrectly analyzed, and communication is complicated.

The Solution:

Invest in all-in-one marketing automation software.

The point of marketing automation is to make things easier and more efficient, and your team won’t achieve that if you’re spending too much time updating different documents or manually targeting your leads database.

All-in-one marketing automation software offers a variety of criteria options to target your audience, as well as visualization tools so you can see how your marketing automation efforts are working together. That means you’ll be spending less time writing out numbers and emailing spreadsheets to your team members, and more time implementing strategies designed to qualify leads.

What’s the biggest challenge you encountered when you purchased marketing automation software? Share with us in the comments below.

Product Launches INBOUND 2016

5 Ways to Explain Inbound Marketing to Your Family This Thanksgiving

InboundThanksgiving.png

When Thanksgiving rolls around, there are a few questions that we don’t exactly look forward to hearing. “When are you getting married?” “When am I getting grandchildren?” “Have you been moisturizing?”

And yet, none of those oh-so-polite questions even come close to the complexity of explaining what, as an inbound marketer, you actually do for a living.

It’s not that inbound marketing requires a long, drawn-out answer — after all, it can be described in 140 characters. But explaining it requires some fundamental knowledge of how technology, marketing, and the internet work. You know, the things that your grandparents might not fully grasp in one fell swoop. Download more holiday resources to help your business succeed this season from  HubSpot's #HolidayHub

Good news — all you really need are a few storytelling strategies. We found five ways you can explain inbound marketing to your family. And sure, some of these are useful, and some are just sarcastic. But hey, family is family, right? They’ll still love you.

5 Ways to Explain Inbound Marketing to Your Family This Thanksgiving

1) The Food Analogy

Pumpkin Pie

Source: Giphy

In the U.S., Thanksgiving typically consists a few staples — turkey, mashed potatoes, and pumpkin pie, to name a few. And while it might sound strange, you can use that knowledge to your advantage by using food preparation as an analogy for different aspects of inbound marketing.

To explain lead nurturing, you can use the pumpkin pie. Sending unnurtured leads to sales is like giving an unbaked pumpkin pie to your guests. I suppose the pumpkin pie could be eaten raw, but … gross. Instead, you should bake the pumpkin pie — that ultimately makes it richer and more palatable.

Nurturing leads before sales contacts them works in the same way. It warms them up to your brand, and starts to qualify them with better information on what they might need. “Warm” leads, like the cooked pie, are already familiar with your business, and will close at a much higher rate than those that are “cold.”

Use whatever analogy you like to describe inbound marketing — it clarifies confusing issues by comparing them to something that, quite literally, is right in front of everyone.

2) The Real-Life Scenario

Telemarketers

Source: Giphy

When I’m asked about inbound marketing, I like to use real-like examples of interruptions that they’ll likely recognize, and explain how the inbound methodology pertains to it. It usually sounds something like this:

Amanda: Hey, Dad. You know how much you hate telemarketers calling you in the middle of dinner?

Dad: Yes. Hate it. Why? Is that what you do for work?

Amanda: No, actually. Inbound marketing is the exact opposite. That’s interruptive marketing. They literally interrupt you. So annoying, right?

Dad: Yes. I’m surprised they’re not interrupting us right now.

Amanda: Well, in my job, I create marketing that doesn’t interrupt what people are doing. In fact, I create content that people are actively looking for, because it’s helpful, entertaining, or informative. Instead of a telemarketer was calling to sell you spoons, I create stuff that someone looking for information about spoons might be searching for on the internet.

Dad: So I would find you, instead of you calling to bother me?

Amanda: Yes! I provide you with actual value from my company, which makes you more interested in what my company sells.

The keys here: 1) Identify which interruptive media your dinner guests are familiar with, and 2) play into their pain points when dealing with that media. Inbound marketing is much more logical when you explain it that way — even if your family doesn’t work marketing or communications.

3) The Theatrics

Thanksgiving theatrics

Source: Giphy

If you’re feeling especially creative — and you have at least one Thanksgiving guest who is willing to participate — you could set up a roleplay. There are lots of scenarios you can act out, but a classic one would be the telemarketer/dinner guest scenario.

Let’s use the telemarketing example above — and be warned, it might require a few minutes of planning before everyone sits down to dinner. You play the role of the telemarketer, and your dinner guest can be, well, the dinner guest. First, put his or her phone’s ringer on the highest volume possible. Then, as soon as someone asks you about your job, excuse yourself and duck out to a quiet area with your own phone. Then, call the dinner guest, have him or her answer the call on speaker, while you pretend to be a telemarketer selling something completely unnecessary at that point — Halloween costumes.

Be sure your dinner guest uses key phrases like “You’re interrupting me in the middle of Thanksgiving dinner with this irrelevant call,” or, “Don’t you think it’s a little late to be calling me about Halloween?” or, if you really want to go nuts, “I wish you had sent me a targeted, personalized email in October about those costumes — I would have bought them.”

Then, have them slam down the phone on the table. You can return from your “bathroom break” and say, “See? Telemarketing, or any type of interruptive marketing like that, is profoundly annoying. In my job, I create marketing that helps people — not annoy them.”

End scene.

Depending on the talent of your guest, you might be able to improv the entire thing. Otherwise, you might want to type a script out and email it to the guest beforehand. And if you really want to go overboard, stay in character the entire dinner. The sight of you dressed up as a skeezy telemarketer with a headset will be just too intense to forget — that is, at least, until your mother requests, “Please remove your headset from the table.”

4) The Puzzle Pieces

Puzzles

Source: Webnode

This technique boils down to an age-old philosophical question — is the whole greater than the sum of its parts? Aristotle thought so, but when you’re describing inbound marketing to an unfamiliar audience, it’s probably okay to explain each tool that goes into it.

Try isolating inbound marketing into the different pieces that pull it off — things like blogging, email marketing, social media, closed-loop analytics, and call-to-action buttons. The folks who haven’t worked in marketing might not know what these are, either. In that case, try using the analogy technique we opened with to explain them. In fact, you can even act out something like social media, by taking a picture of a decadent cranberry relish and showing how you would share it on Instagram in real time.

5) The “I Write Articles on the Internet”

Writing on internet

Source: imoviequotes

If the previous four have all failed, you can always say, “I write articles on the internet for a living.” I mean, it’s somewhat accurate — you drive real business results with inbound marketing, and you don’t just spew out nonsense blogs about your feelings to get paid — but it can get your family off your back, especially if you’re not sure they’d be interested in hearing the whole shebang. If you choose this path, be prepared to hear how easy it is to blog, and how many of your family members wish they could get paid to do it.

Then, try to switch the subject quickly to something everyone can relate to. “Hey, Uncle Eddie, I’d love to get your amazing stuffing recipe.” Trust us — it works every time.

We’re Grateful for You

Good luck out there. And remember: There are so many people who want to know what you do — which, admittedly is why we love writing about it every day.

We always give thanks for you, our amazing readers. And to express our gratitude, we put together what we hope is a hilarious video of what our families think we do. Happy Thanksgiving!

Editor’s Note: This post was originally published in November 2013 and has been updated and for freshness, accuracy, and comprehensiveness.

What other strategies do you use to explain inbound marketing to folks who’ve never heard of it? Let us know in the comments.

Visit the holiday resource hub for all your holiday marketing needs.

Google AdWords Expanded Text Ads: Best Practices For The New Format

Expanded Text Ads (ETAs), announced in July of 2016, are considered by most industry observers to be the biggest change to Google Adwords in 16 years.

Google’s new ETAs provide for an increase of 50 percent more ad space. Plus, ETAs pack in a few other exciting features as well.

Numerous strategies and best practices have been developed over the years for the standard text ad format, but unfortunately, most of these don’t translate to expanded text ads. And, businesses are now having to scramble to update their ads before Google stops supporting the old format in January.

Before we get into the nitty-gritty of how to best handle expanded text ads, let’s get to know them a bit better.

Dissecting the Expanded Text Ad

Below is a comparison between the expanded text ad format and the standard text ad format.

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Source

The components of the expanded text ad are as follows:

Two Headlines (Shown in lavender in the left side of the image above)

As opposed to standard text ads, ETAs have two headlines — a main headline and a secondary headline. Each headline can use up to 30 characters, as compared to the prior format of one headline with 25 characters.

Display URL and Path Fields (Shown in Green)

When creating ETAs, the final URL has to be entered first (above the headlines) and the display URL is created automatically based on that. There are two optional path fields available to extend the display URL by up to 15 characters each.

Description (Shown in Gray)

ETAs have one long description field with a maximum length of 80 characters. This compares to two fields of 35 characters each with standard text ads.

Now that we’ve gone over the guts of what makes ETAs, let’s get started on some best practices in order to take full advantage of them.

1) Use Keywords and Convincing Copy in Your Headlines

The main headline is the section that most people will see first and pay attention to. Put your most vital information here and make sure to include the main keyword you are targeting in the associated ad group. If you have a long keyword term, then just put your entire keyword in the main headline.

The secondary headline is best for supporting information. This is where you’ll reference the main benefit or USP of your product or service, or stress the urgency of your offer.

Keep in mind that your secondary headline may not always be shown in full. This is because, while you’re allowed up to 30 characters, Google determines ad display based on pixel-count. For example, wider characters such as “W” take up more space. So, if your two headlines go over the allowed number of pixels, Google may trim down your secondary headline. In most cases, your ad preview will show how your ad will look but it is a good idea to allow some breathing room. 

headline-eta.png

Unlike standard text ads, you can now do so much more after adding your keywords. You have some creative freedom to craft a headline that demands attention. Use language that will appeal to your target audience to convince them to interact with your ad. This combination is sure to increase your click-through rates considerably.

Below is an example of an expanded text ad that has been very successful. It blends in keywords (DDoS Protection and Stop DDoS) very well with urgency and value-add.

Screen_Shot_2016-09-29_at_12.25.07_PM.png

Here is another example of a compelling ETA. It combines keywords (User Behavior Analytics) effectively with an attractive offer (Free Guide) and the target audience (CISO).

Screen_Shot_2016-09-29_at_12.28.27_PM.png

2) Utilize the Description to Differentiate Your Product or Service

After grabbing attention with your headline, use the description to provide supplementary information to convince searchers to click through to your page. The best way to utilize this section is to include an additional benefit, a feature, and a call-to-action (CTA) or offer. A CTA such as “Start Free Trial,” “Shop Now” or “Download Free Guide” will let users know exactly what to expect on your landing page and will boost conversions.

Remember, the description is the final attempt to get a searcher to click-through to your site instead of others—so use your extra description space wisely. Be sure to differentiate your product or service from the competition and make sure that users know why your brand is their best option.

3) Make the Best of the New Display URL

The two new display URL path fields are optional, but you will almost always want to use these. They are excellent places for adding your keywords. If you have a long keyword, you can break it up and use both path fields for your keyword. Otherwise use one field for the keyword and use the other for a call-to-action, especially if you were not able to do this in the description field.

url-paths.png

If you are creating an ad for a keyword containing a competitor name or a trademarked term, you are not allowed to use this keyword in the headlines or the description. But Google does allow you to use such a keyword in the URL path fields. This is the only way that you can get a competitor or trademarked term in your ad copy.

4) Mobile Ad Guidelines

Given that a large chunk of your audience will be using mobile devices to view your ads, you need to make sure that your ad works well on mobile.

With standard text ads, Adwords allowed you to create separate mobile ads. However, ETAs don’t differentiate between devices, which means that the same ad and the same copy will be displayed to searchers across all devices. ETAs viewed from a mobile device may have headlines broken up into two lines if they’re too long. Because of this, it is important to format your ads in a way that will work effectively both on desktop and mobile devices.

The mobile preview feature in the ad editor will show you how your mobile ad will likely look and you can adjust your copy based on that.

mobile-ad-eta.png

5) A/B Test Your New and Old Format Ads

While ETAs may show up for all the keywords in your ad group, they won’t necessarily attract more clicks than your standard text ads. In fact, it’s possible that you may even see a decline in your click through rate (CTR).

Instead of dropping your old ads right away, try adding ETAs to the same ad groups with old ads that have served you well in the past. Compare the performance of the two, and alter and evolve your ETAs until they match or surpass your standard text ads.

In most of our tests though, the expanded text ads have performed significantly better than standard ads. Below are some A/B tests that we have run.

A/B Test 1: The 2 ETAs below had a combined CTR of 10.9% – an improvement of 26% over the already excellent 8.62% CTR of the old standard text ad during the same timeframe.

Screen_Shot_2016-09-29_at_7.16.47_PM.png
A/B Test 2: The ETA below had a CTR of 5.49% – an improvement of 54% over the standard text ad.

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A/B Test 3: The ETA below had a CTR of 3.36% – an improvement of 167% over the standard text ad.

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6) Increasing Quality Score with ETAs

Having a good quality score for your keywords and ads is an absolute must for success with AdWords. In order to achieve high quality scores, you have to ensure that your ads are as relevant as possible to user search queries. It is also important to achieve a high click through rate for your ads, as this provides a direct signal to Google that users are finding your ad useful. There are a few key things to take into account when creating ETAs which will help your quality score.

You should always include keywords in your headline as well as the display URL path fields. If you are bidding on a competitor name or trademarked term, and do not use it anywhere in your ad copy, you will get a very low quality score. So it is crucial to add these in the path fields of the display URL as we noted in the last section.

You should also use as many ad extensions as possible with your ads. When combined with ETAs, this greatly increases the amount of screen space that you can claim with your ad, leading to high CTRs and high quality scores.

Use ad extensions to further elaborate on the features, benefits, attributes and offers related to your products and services. Since you likely had to shorten these in your main ad, you can use extensions to fill in the gaps. Also add reviews, ratings, location and call information if you have these available, and they are relevant for your business.

For example, consider the ad below that combines an ETA with call, callout, review, and sitelinks (with 2 line descriptions) ad extensions. That’s a significant chunk of Google’s search results page!

sealskin_car_cover_ad.png

7) Changing Old Ads to the New Format

If you have a lot of standard text ads in your account, changing them all over to expanded text ads may seem a bit daunting. You can make your job a little easier by adding new ads in bulk.

You can download your current ads to a CSV file, make all your changes, and then upload them back to your Adwords account. Using this approach will add new expanded text ads in the same ad groups and campaigns as your current ads. It will not remove any of your current ads. Here’s how you do it.

Export Your Current Ads

Step 1: In your AdWords account, click the Campaigns menu, then click on the Ads tab

Step 2: Make sure the “All Enabled Ads” option is selected

Step 3: Click Edit > Download Spreadsheet

download-spreadsheet.png

Step 4: Choose Excel .CSV format

Step 5: Click “Advanced editing” and uncheck all boxes except “All Editable Columns”. Then click Download and save the file on your machine. 

Enabled-Ads.png

Make Changes

Step 1: Open the CSV file in Excel

Step 2: For each ad that you want to create an expanded text ad for, add values in the Headline 1, Headline 2, Description, Path 1 and Path 2 columns. You can use values in the Ad, Description line 1 and Description line 2 columns (in the same row) as a guide since these represent your current ad.

ETA-Edit.png

Step 3: Delete the Ad, Description line 1, Description line 2 and Display URL values from the same row.

Step 4: Go to the Ad Type column and change “Text ad” to “Expanded text ad”

change-ad-type.png

Step 5: Repeat steps 2, 3 and 4 for each expanded text ad you want to create. NOTE: If you are new to this process, it will be best if you try and add only one expanded text ad the first time. In this case, you should just delete all rows other than the row you just edited.

Step 6: Save the file as a CSV

Import Your New Ads

Step 1: In your AdWords account, click the Campaigns menu, then click on the Ads tab

Step 2: Click Edit > Upload Spreadsheet

Step 3: Choose the file you saved and click Upload and Preview

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Step 4: Google will now show you the number of ads that will be added. This should be the no. of new expanded text ads that you added in step 2 of the Make Changes section above. If there are any problems with the data you added, it will be shown in this box.

Screen_Shot_2016-09-30_at_5.16.24_PM.png

Step 5: Click on Preview changes. Even if you had any errors in step 4 above, you should do this to determine exactly where the problems are.

Step 6: Verify that each expanded text ad is shown correctly in the preview

preview-ad.png

Step 7: If everything looks good, click Approve changes to add your new ads. If you see any problems here, click Reject changes. Go back to your CSV file in Excel, fix the problems and then try again. 

Conclusion

Now that you’ve got a better grasp on expanded text ads and how to use them, you can get started on your own ads. Remember, you don’t want to pause your standard ads just yet—these new processes are going to take a bit of practice before you become an expert.

The clock is quickly running out; Google’s last day of standard text ad support is January 31, at which time we’ll all be forced to adopt the new expanded text ad format. Rather than scrambling at the last minute, it’s best to get started now. Work out the kinks and find out the best ad copy that works for you. 

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MacBook Pro Diary: Real-life use reveals a few minor niggles, but I absolutely love it

Having got my maxed-out 15-inch 2016 MacBook Pro set up yesterday, I’ve now been using it for a total of around 12 hours – so I’m calling this one my first real-life usage impressions.

Impressions of the form factor will obviously vary depending on whether you’re coming from a pre-Retina machine – as I was – or a later one. The new machine is smaller, slimmer and sleeker either way, but the difference is of course much more dramatic from a pre-2012 model. And in my case, I’m also moving from a 17-inch machine to a 15-inch one.

For me, then, the form factor is in a completely different league. The base unit is much thinner, and the lid is almost unbelievably so. It’s also significantly lighter. I said before that I think I may be able to switch from two Macs to just one. This one feels portable enough that having a separate MacBook Air now feels like overkill …

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Filed under: Apple

Apple once more supports (RED) for World AIDS Day: four new products, 20 games & more

As it has done for a decade now, Apple is once more supporting the (RED) campaign to support the fight against HIV/AIDS. Each year, the company turns the store logos red, offers a number of special-edition (RED) products and donates money to the cause.

Apple said that this year offers more opportunities than ever for customers to participate, with 20 of the most popular games in the App Store offering exclusive (RED) in-app purchases, the proceeds of which all go to the campaign’s Global Fund. Apple has also announced the addition of four new special edition products to its (RED) line-up …

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Filed under: Apple

10 Examples of Facebook Ads That Actually Work (And Why)

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One average, Facebook is home to 1.18 billion daily active users — from CEOs, to students, to companies. And while the community is clearly there, connecting with them from a marketing standpoint isn’t always easy. 

For brands, posting on Facebook alone isn’t enough anymore — especially for ones just starting out. Sure, you can throw money at your efforts to drive people to your Facebook Page and send them to your website, but that only works if you’re smart about it.

One way to do just that is to create optimized Facebook Ads targeted at the right audience. Optimized ads can help you spend your PPC budget wisely and see a positive return on your investment. Download this free guide for data-backed tips on creating the optimal Facebook  Ad.

So, what does optimized Facebook advertising actually look like? If you’re looking for some great examples, you’ve come to the right place. In this post, we’ll quickly go over the three overarching formats for Facebook Ads: right column, desktop News Feed, and mobile News Feed. Then, we’ll show you eight different types of Facebook Ads, each with real-life examples — along with some insights into why that ad is so successful.

But before we get to these examples, let’s discuss the four components of a good Facebook Ad (or any ad, really) regardless of its type …

4 Components of Successful Facebook Ads

1) It’s visual.

Visual content is not only treated more favorably in the Facebook algorithm, but it’s also more likely to be shared and remembered than written content. The lesson for Facebook marketers? No matter what type of ad you create, your image needs to be visually appealing.

Check out this blog post for a detailed guide to image sizes for various ad units on Facebook along with some tips on posting visual content.

2) It’s relevant.

Relevance is critical for success when using Facebook advertising. Remember, you are spending money when someone views or clicks on your ad (depending on the settings you use). If you’re showing ads that aren’t relevant to your target audience, you’re wasting your time and money and will likely not see success with any kind of advertising.

Back in February 2015, Facebook launched a feature in the Facebook advertising platform that rates your ads and gives you a relevance score, similar to Ad Rank in Google AdWords. The more relevant your ad image, ad copy, and destination page is to your audience, the higher your score is — and the more favorably Facebook will treat your ads.

3) It includes an enticing value proposition.

A value proposition tells the reader why they should click on your ad to learn more about your product. How is your product or service different from any other? Why should the viewer click on your ad to see your website?

Your value proposition should be believable. For example, saying you have the greatest sandwiches in the world will not make people come to your business’s Page, but maybe offering 20% off will. Or, perhaps adding social proof will help — something like, “Sandwiches loved by over one million people every year! Come try yours today and get 20% off your order with this coupon.”

4) It has a clear call-to-action.

A beautiful and relevant ad is great, but without a call-to-action (CTA), your viewer might not know what to do next. Add a CTA like “Buy now and save X%,” or “Offer ends soon” and add a sense of urgency to your viewer. Your CTA should encourage people to click on your ad now.

The 3 Primary Formats for Facebook Ads (With Examples)

Format 1: The Right Column Ad

Right Column Facebook Placement.png

Source: Facebook

This type of ad is the most traditional on Facebook, it appears on the right side of a user’s Facebook News Feed. This is the first type of advertising Facebook had, and it still exists today.

Although ads in the News Feed are likely to get higher engagement metrics due to its native advertising features, right column ads shouldn’t be forgotten. We often see less expensive clicks and conversions when using these ads. In order for a right column ad to be successful, it needs to be relevant, have a value proposition, a good visual, and have a call-to-action. Let’s look at an example below from Winc (formermly known as Club W): 


Club W FB Ad.png

Here’s what makes this ad great:

  • It’s visual. The visual is clear, simple, and appealing to all types of wine-lovers.
  • It’s relevant. This came up in my wine-obssesed colleague’s News Feed. Need I say more? Two thumbs up on relevance.
  • It includes an enticing value prop. Three bottles for $19? What a steal. They also pull the viewer in with an additional value: a discount on their first order of wine.
  • It has a strong call-to-action. The word “get” is strong call-to-action language, and it’s used twice here. A time limit on this offer would have made it even stronger.

Format 2: The Desktop News Feed Ad

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Source: Facebook

This type of ad appears directly in a user’s News Feed when they access Facebook on a desktop computer, and it looks more like native advertising. In our experience, these ads have a higher engagement rate than right column ads, but they can also be more expensive. These ads must follow organic Facebook posts best practices and be both engaging and visual.

This is how an ad from Amazon looks in the News Feed on a desktop:

amazon newsfeed litter box.png

Here’s what makes this ad great:

  • It’s visual. Not only is this image larger than the right column ad display, but it also uses warm colors, white space, and directional lines which drew my eye towards the featured product.
  • It’s relevant. As a cat mom, this offer is clearly tailored to my consumer needs. 
  • It includes an enticing value prop. Amazon has advertised a self-cleaning litter box here, which is of tremendous value for any cat owner. Additionally, it shared the strong customer ratings below an image of the product. (Social proof, anyone?)
  • It has a clear call-to-action. Amazon instructs me to click on its ad today, after which point the deal for the litter box will presumably disappear. “Now” is strong CTA language that compels clicks.

Format 3: The Mobile News Feed Ad

Mobile Facebook Ad Placement.png

Source: Facebook

Like the desktop News Feed ad, this type of ad appears in the user’s mobile News Feed and displays like an organic posts from people and Pages that they follow. 

This is what a mobile News Feed ad for The New York Times looks like:

NYT mobile ad.jpg

Here’s what makes this ad great:

  • It’s visual. The quirky cartoon drew my eye as I scrolled on my mobile News Feed through lots of text and photography. The nontraditional illustration pulled me in for a closer look at the content.
  • It’s relevant. I’m a person in my 20s, and I used to write about health care. This is an article I would definitely be interested in reading, and it helps that the ad appears like a native post promoting an article in my New Feed.
  • It includes an enticing value prop. The ad shows me which of my Facebook friends also like, and presumably read, The New York Times. This social proof makes me more likely to click and read the article.
  • It has a clear call-to-action. This ad is dedicated to increasing the page’s Likes, and by asking a question in the ad, the call-to-action makes me want to click the article to learn more.

Now that we’ve covered the three main ad formats, let’s dig into a sampling of the wide variety of post types you can use.

8 Types of Facebook Advertising & Some of the Best Facebook Ad Examples

1) The Facebook Video Ad

Video ads appear fairly large in the user’s New Feed and offer more engaging content than static posts. And with 8 billion videos being watched on Facebook every day, it serves as an interesting — and potentially profitable — ad type for marketers to try out. 

Need some inspiration? Check out this example from Key Jewlers below:

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Why this works:

  • It’s visual. Even though this is a video, I have a general idea of what I will be watching, thanks to the screen capture it started with. Additionally, I can understand the gist of this ad without playing with the sound on, which is important given that 85% of videos on Facebook are now viewed without sound.
  • It’s relevant. It’s relevant to me because I was recently scouring jewelry websites, specifically for necklaces like the one in the ad.
  • It’s valuable. Kay shows potential customers the value of purchasing with the help of the happy reaction from the woman receiving the gift in the ad. Plus, who doesn’t love dogs?
  • It has a solid call-to-action. This ad is set up to drive Page Likes, which is an easy, one-click way for me to get more relevant content served up to me.

How can you create your own video ad? First, understand Facebook video ad requirements including length and video size. We suggest keeping your video as short as possible, even though Facebook allows you to upload a much larger video. Create a video that displays your product or service, and upload directly to the Facebook ads manager by following these instructions. 

2) The Photo Ad

Another type of rich media advertising on Facebook is a post of an image. This is one of the most popular types of ads ever since Facebook began favoring visual content. The optimal size for News Feed photo ads is 1200×628 pixels, otherwise your image will get cropped. Adjust your image based on the target audience’s needs and by what will appeal to them the most.

Here’s an example of a photo ad from NatureBox:

naturebox-1

Why this works:

  • It’s visual. The image shows you exactly what you’re getting, and it calls out the “free sample” CTA well.
  • It’s relevant. Everyone likes to snack. In all seriousness, the person who saw this is a fan of several lifestyle subscription companies, which is what NatureBox is. 
  • It’s valuable. This ad is full of value. First, the “free trial” callout is the first thing your eyes go to when looking at the image. Second, it clearly mentions the healthy aspects of the goodies in its product.
  • It has a clear call-to-action. Nature Box is asking you to try its free sample. It couldn’t be easier to know your next step.

3) The Multi-Product Ad

Multi-product ads allow advertisers to showcase multiple products within one ad. Viewers can scroll through the images and click on individual links to each product. You can promote multiple of anything, not just products — like different blog posts, ebooks, or webinars. These ads can be created in the Facebook Power Editor.

Here’s an example of a multi-product ad from Shutterfly, along with the additional images that are used in the ad. Each image has a different offer, to appeal to many different demographics in one ad.

shutterfly

Why this works:

  • It’s visual. This series of images leands on a consistent color pallette, making it feel both cohesive and on brand. (Having a cute cat doesn’t hurt either.)
  • It’s relevant. The person who saw this loves taking photos and creating sentimental gifts. Spot on, right?
  • It’s valuable. There is a very clear value for the user, 40% off each of the products being advertised. The code and sale end date are also clear in the ad description. This ad also has an added level of value, it is showing the many different ways people can use Shutterfly, in ways many may not be aware of.
  • It has a clear call-to-action. I know I need to use this before February 17th when this deal expires, so I would be encouraged to take action right away.  

4) The Local Ad

Local ads on Facebook only work if your business has a physical location that you are trying to drive real foot traffic to. If you fall into this category, then locally targeted Facebook ads may be a great fit for you, as you can hyper-target on Facebook down to the mile.

If your business has an offer or event going on at your store, set up a few Facebook ads that appear only to people within a short distance of your store. Have these ads appear a few days prior to the event and on mobile devices while the event is happening. You may want to reach some people the day of the event who happen to be in the area and checking their Facebook account on their smartphones.

Take this ad for example from Mizzou Campus Dining:

ScreenShot2015-03-29at2.12.59PM

Why this works:

  • It’s visual. This image has college pride, a variety of salty and sweet treats, and a well-known logo to attract hungry college students. 
  • It’s relevant. This ad is likely only being shown to students on campus who are in its target audience. It also mentions the sports game that was going on at the time, and plays to the student’s current needs: snacks and Subway sandwiches.
  • It’s valuable. Mizzou Market is telling hungry college students that it has everything students need for the big game. 
  • It has a clear call-to-action. This ad has the option to show directions, making it extremely easy for a college student on the go to follow the walking directions to this market.

5) The Offer Ad

An offer ad is a newer form of Facebook advertising where a business can promote a discount on a product or service that can be redeemed on Facebook. The benefit of this? It eliminates one step in the buyer’s journey, which ultimately increases sales.

The offer ad has many benefits. First, it drives the user directly to the offer. The user claims it directly on Facebook, removing any added friction of needing to to go to your website for the offer. You also can reach any type of audience that you want, as all the Facebook targeting options are possible.

Finally, you can include all the information needed for the user to decide if they want it or not, including the time period it is usable, the number of people who has already claimed it, and the exact amount the offer is. This will eliminate any unqualified clicks, which cost you money.

Here’s an example of an offer ad Boston Sports Club:

BSCad.jpg

Why this works:

  • It’s visual. The featured photo uses bold colors and clear typography to draw my attention to the details of the offer, and the woman exercising gives me an idea of what I could gain from purchasing the offer.
  • It’s relevant. I recently moved to Boston and have been searching for gyms in my area online, so this ad is highly relevant to my recent Facebook and search activity.
  • It’s valuable. Paying $5 for a monthly gym membership is a great deal. Even though the price may increase in the future, the low price definitely makes me want to click.
  • It has a clear call-to-action. The CTA emphasizes that the discount offer is limited and should be claimed quickly using the word “hurry” and telling me when the offer expires.

6) The Event Ad

Event ads promote a specific event. The CTA on these ads usually send users directly to the ticket purchase page, wherever that happens to be hosted.

Using this type of ad will help drive a targeted group of people to attend your event. These will show up in the News Feed of the specific audience you’ve chosen. Events are a big part of most businesses, but getting people to attend even a small event, can be tricky. Promoting your event to a targeted specific audience on Facebook can help drive the right kind of attendees.

A good ad in this format will clearly show the benefit of attending the event: The price, dates, and a clear CTA to purchase a ticket. The events ad below for the Tortuga Music Festival displays the date and time and the bands playing:

event facebook ad

Why this works:

  • It’s visual. The picture alone is worth a thousand words about how much fun this concert would be. Not only is it on the beach, it was also taken on a gorgeous day and the stage looks amazing. Also, it clearly represents what to expect during the event, and it catches the eye as someone scrolls through their News Feed. (The beautiful ocean water definitely helps.)
  • It’s relevant. The person who saw this ad is a fan of Kenny Chesney and has been to his concerts before. They’re also originally from Florida, which is where this event takes place. 
  • It’s valuable. Since the image was taken on a beautiful day, it looks like an ideal place to be — especially to those of us viewing it from our office desks. It also clearly tells you the cost of the ticket so you know before you click. (This is also good for the advertiser: By including the price, the ad allows users to self-select based on whether they can afford the ticket. If they can’t afford it, they won’t click through, thus saving the advertiser money on unqualified clicks.)
  • It has a clear call-to-action. The CTA is clear: “Buy.” The advertisers also add urgent wording with the title “Time is running out!”, encouraging you to purchase your ticket now before it’s too late.

7) The Retargeting Ad

A retargeting ad promotes an ad to a specific list of previously identified people. Have you ever seen ads follow you across the internet after visiting a certain website? Then you’ve seen a retargeting ad. 

Facebook has the same capability. An advertiser can advertise to a list of leads or customers by uploading a list of email addresses it already has into the Power Editor to make a custom audience. A good retargeting ad acknowledges that the brand knows you’re already interested in its product. (Because, let’s face it … retargeting can be a little creepy.)

Last week, I started shopping around for a bridesmaid dress for an upcoming wedding. Today, this ad appeared in my News Feed:

Adrianna Papell wedding dress ad.png

Why this works:

  • It’s visual. The image gives me a good idea of what to expect from the designer’s website, and it definitely helps that the gowns are both unique and stunning. Talk about a showstopper. 
  • It’s relevant. The ad called out that I was already shopping for bridesmaid dresses, and what’s more, I had previously looked at dresses on this exact website, so this ad is highly relevant to my search.
  • It’s valuable. The variety of dresses in the ad’s image and in the description make this website worth a visit for someone trying to find the perfect gown out of thousands of options.
  • It has a clear call-to-action. The CTA is “Shop Now,” which encourages me to click to purchase the beautiful dresses in the ad’s image.

8) The Boosted Post

A boosted post is an organic Facebook post that was originally on the homepage of a company’s Facebook, and that later was boosted with advertising money.

This is different from the above ads because it’s not created in the Facebook Ads Manager. You can include more in the description, as there is no limit to word count on boosted posts like there is in ads. You can also have a link in the copy.

The cons? Boosted posts leave you fewer options for bidding, targeting, and pricing. You also cannot run any types of A/B tests because you’re promoting a post that’s already been creating, not creating one from scratch.

Here’s an example of a boosted post from Bustle, who promoted one of its articles on Facebook:

bustle learn more ad.png

Why this works:

  • It’s visual. Lots of people are familiar with the Amazon Prime logo, but not in neon lights in a window display. It made me do a double-take while scrolling through Facebook.
  • It’s relevant. As we’ve already learned from earlier examples, I like shopping on Amazon and also read Bustle, so this article is a combination of those two behaviors.
  • It’s valuable. “Brilliant” is a strong adjective to describe products, which makes me curious to learn more about purchasing them.
  • It has a clear call-to-action. The ad entices me with information about useful and “brilliant” gadgets I can get delivered to my door within two days, which I’m happy to click to learn more about.

Getting Started

There you have it: A list of all the different types of Facebook posts and a few examples of awesome ones from all different brands. The Facebook Ads Manager platform will walk you through how to set these up with simple, step-by-step instructions — so don’t feel overwhelmed.

Note for HubSpot customers: You can now integrate Facebook Ads reporting into the HubSpot Ads App to make reporting and analyzing your advertising ROI easier. You’ll be able to easily see which Facebook Ads generate leads and increase your ROI without having to analyze the data yourself. You can also use this integration to edit Facebook Ads from directly within your HubSpot portal. Customers can sign up to test this integration here.

Now, stop reading and start creating.

Want to see how HubSpot uses Facebook? Like our Facebook Page here.

Editor’s Note: This post was originally published in June 2012 and has been updated for freshness, accuracy, and comprehensiveness.

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UBS analyst who questioned Cook on strategy discusses ‘jobs theory,’ Apple culture & more

In the earnings call following Apple’s Q4 2016 financial results, UBS managing director Steven Milunovich asked CEO Tim Cook a rather pointed question: ‘Does Apple has a grand strategy for what it wants to do over next 3-5 years? Or does it react to the market then decide?’

Cook was widely felt to be uncomfortable with the question, and Milunovich has now explained why he asked it, and how well prepared he thinks Apple is for the future …

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Filed under: Apple

Apple Pay reportedly coming to Spain tomorrow for Banco Santander customers

Apple announced at WWDC in June that Apple Pay would be coming to Spain at some point this year, and Spanish site Applesfera is reporting that the service will launch tomorrow for Banco Santander customers.

The mobile payment system Apple Pay will definitely come to Spain this Thursday, December 1, for Banco Santander customers. Several sources have confirmed to Applesfera that – barring any last-minute changes – the rollout date will be tomorrow … 

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Filed under: Apple