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Social Customer Care: Apps and Processes for Success

How does your business respond to customer concerns and inquiries? Do you have a social customer care plan in place? To explore how to improve customer care for your business, I interview Dan Gingiss. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed […]

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How to Make an iPhone Video: A Step-by-Step Guide

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You might know that video is important, that your audience wants to see it, and you might even want to make it a part of your strategy. But you’re still asking the big question:

“How?”

If you aren’t producing video content because you don’t think you have the ability, time, or resources to do it, we have some good news: Your answer to the video content question could be sitting in your pants pocket. (Hint: It’s your iPhone.)New Call-to-action

You or a member of your team most likely already owns a great video camera — one that’s easier to use than a traditional, high-tech setup. In this post, we’ll walk you through our tips and best practices for filming high-quality marketing and social media videos with your handy iPhone and a just a few other tools. And if you don’t have time to read them all, we’ve demonstrated how to do it in the video below.

P.S. We filmed it with an iPhone.

How to Shoot Videos with an iPhone

1) Find a quiet place to film.

This might seem obvious, but if you’re filming at work or out in public, the sight of a phone might not tip people off to keep the volume down if they’re nearby. If possible, book a conference space, hang signs telling people to steer clear of where you’re shooting, or bring a coworker with you to block off the area where you plan to film.

2) Make sure your iPhone has enough storage space.

Have you ever experienced the dreaded moment when you were unable to capture a video because you got this pop-up notification?

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If this notification pops up while you’re filming a video, your phone will stop recording, and you’ll have to start over. To prevent this, make sure you have enough space before pressing “record.” Delete as many unnecessary files and apps as you can, and if needed, purchase iCloud storage for files to free up more space on your device itself.

To do this, navigate to “Settings,” select “General,” “Storage & iCloud Usage,” and tap “Manage Storage” to buy more space for as little as $0.99 per month.

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3) Turn off notifications.

Another distracting iPhone feature that could interrupt your filming is how frequently your device receives notifications. Before you start filming, set your iPhone to Do Not Disturb mode to keep notifications going in the background so you can film uninterrupted.

Swipe up on your phone and tap the crescent moon icon to put your phone in Do Not Disturb mode, and tap it again when you’re done to return your phone to normal settings.

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Pro tip: Do Not Disturb is a great way to watch YouTube videos, play games, and sleep uninterrupted, too.

4) Use a tripod.

I don’t care how steady you think your hands are — they probably aren’t steady enough to film a video. 

Now, it’s one thing if you’re scrappily putting together a Snapchat Story, but if you’re filming a video for your brand — especially one that will live permanently on your blog, YouTube channel, or other social media assets — you’ll need the help of a tripod to keep the video steady and clear.

You can purchase full tripods, or smaller versions for your desk on Amazon, at Best Buy, or other vendors.

5) Light your video.

This point is especially important if you’re filming in an office building with lots of overhead lighting. You don’t need to buy anything fancy for this step — in fact, our friends at Wistia put together this guide to a DIY lighting setup. You need enough light to give the impression of natural light, which means it’s coming from a variety of different light sources, and not just directly overhead. 

If you don’t have the time or budget to purchase a lighting setup, find a room or location with plenty of natural light — and remember to turn off the overhead lights — to keep your video subject looking good.

6) Use a microphone.

Make sure you use some sort of microphone to minimize the impact of distracting ambient noise. The expression “the silence is deafening” is real — especially when it comes to video production. 

You don’t need a fancy microphone and boom setup like in the movies, although those would be a great investment to make if you plan to film a lot of videos. You can use something as simple as a microphone that plugs into your iPhone’s headphone input to get great audio for your videos — and you can buy one here.

7) Film horizontally.

When people view videos on mobile devices, the video automatically rotates according to the orientation of the device it’s being viewed on. So, it makes more sense to film horizontally so your video can be viewed if the user rotates his or her phone, or is watching on a large tablet or computer screen. If you film vertically and the viewer’s screen is rotated, the video will appear more constricted.

There are exceptions to this, of course — if you’re filming a video specifically for Snapchat or Instagram, for example, you should film your video vertically on your iPhone, because that’s how the videos will be consumed. But if you’re filming for Facebook, YouTube, or another video hosting site, film horizontally to help viewers get the best possible viewing experience, no matter what device they press play on.

8) Don’t use the iPhone’s zoom capability.

Simply put, iPhone’s zoom will most likely make your video look bad.

We’ll elaborate: Unless you have the ultra-fancy iPhone 7 Plus camera, zooming in on an iPhone will simply enlarge the image — it won’t get you closer to what you’re filming — so it’ll make your final video pixellated and blurry-looking.

Instead, physically move your filming setup closer to your subject to eliminate the need to zoom in.

9) Lock your exposure.

The iPhone does a fantastic job of finding the subject to focus your camera’s exposure — which is great for taking a photo. But when it comes to filming a video, its super-powered exposure will continue adjusting and readjusting according to movement — leaving your final video occasionally blurry and out of focus.

You can solve this problem by locking the exposure while you’re filming. Before you press record, hold down your finger on the subject of your video until a yellow box appears around the person or object and the words “AE/AF Lock” appear:

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10) Edit on a computer.

Once you’ve filmed your video, you need to edit it and get it ready for publication. And although the iPhone offers a lot of visual editing tools within its interface, it’s best to use editing software on your computer to fine-tune the images. Software like iMovie and Adobe Premiere Pro let you add sound, captions, and adjust filtering to make your video look (and sound) as professional as possible. 

Lights, Camera, Action

You don’t need a ton of expensive equipment to film and edit engaging videos — you just need to follow the steps above to film something that looks professional with the help of your handy iPhone. If you don’t have an iPhone, never fear — we’ll create some guidance for Android devices soon. In the meantime, download our guides to creating videos for social media to get started distributing your content today.

What are your tips for filming videos on the iPhone? Share with us in the comments below.

social media marketing assessment

With power & software improvements, how close is the iPad to replacing your computer? [Poll]

Last night, a set of benchmarks emerged showing just how powerful Apple’s iPad Pro lineup has become, even beating the top-tier MacBook Pro in some instances. Apple continues to market the iPad Pro as a PC replacement, and with the improvements in iOS 11, it seems the device is as close to that as ever before.

Could/has the iPad Pro replace your laptop or desktop?

more…

9to5Toys Lunch Break: Anker Accessory Sale, August HomeKit Smart Lock $180, Ecobee3 Bundle $159, more

Keep up with the best gear and deals on the web by signing up for the 9to5Toys Newsletter. Also, be sure to check us out on: Twitter, RSS Feed, Facebook, Google+ and Safari push notifications.

TODAY’S CAN’T MISS DEALS:

Anker USB charging accessories are up to 30% off in today’s Gold Box at Amazon

August 2nd Gen. HomeKit-enabled Smart Lock: $180 shipped (Reg. $220)

HomeKit-enabled Ecobee3 Lite w/ 2 free room sensors for $159 ($230 value)

Milanese Loop Apple Watch bands from $6.50 Prime shipped, both sizes available

Apple Watch Series 1/2 now $70 off – priced from $200 shipped

iPad mini 4 gets a $100 discount at Best Buy

Apple 13-inch MacBook Pro 512GB w/ Touch Bar (prev. gen.) $1,690 shipped

iTunes and Amazon launch Disney/Pixar Movie sale: discounts on Cars, Toy Story, and more!

PDF Expert 2.2 for Mac Lets You Edit, Annotate and Sign Documents with Ease: $25 (Orig. $60)

E3 2017:

Nintendo E3 2017: Metroid Prime 4, Pokemon, Zelda DLC, Super Mario Odyssey, more [Video]

  • Sony E3 2017: God of War, Shadow of the Colossus, Days Gone, Spider-Man, more [Video]
  • Microsoft E3 2017: Xbox One X details, Forza 7 in full 4K, Assassin’s Creed Origins, more [Video]
  • Ubisoft E3 2017: Beyond Good and Evil 2, Mario + Rabbids, Skull & Bones, more [Video]
  • EA E3 2017: Star Wars Battlefront II, Madden 18 story mode, Battlefield I DLC, more [Video]
  • Bethesda E3 2017: Wolfenstein 2, Dishonored, Evil Within 2, Skyrim Switch, more [Video]

Review: V-Moda Remix Bluetooth Speaker shines thanks to its built-in headphone amp

9to5Rewards: Apple iPhone 7 Smart Battery Case [Giveaway]

MORE NEW GEAR FROM TODAY:

Logitech K400 Plus Media Keyboard hits $18 shipped (Cert. Refurb, Orig. $40)

TiVo Roamio OTA 1TB DVR w/o Monthly Services Fees nearly $100 off

NEW PRODUCTS & MORE:

Grovemade’s new leather Apple Watch bands now available from $79

Qolsys’s IQ Panel 2 could be the only smart home system you’ll need

Kible introduces LEGO-like on-demand block kits designed on your iPhone

MORE DEALS STILL LIVE:]

Anker has iPad Pro/Air and Nintendo Switch Screen Protectors from $4

Samsung 75-inch 4K HDR Smart UHDTV $2,999 shipped (Reg. $3,800+)

Amazon Father’s Day Sale has Kindle E-readers up to 25% off, Echo discounts too!

Sony DualShock PS4 controllers $40: gold, silver, camo, red, white, more

more…

iPad Pro Diary: I thought I could resist the 10.5-inch model; I was wrong …

Upgrading more often than the average person is an occupational hazard of gadget addicts – and even more so of tech writers. But I do at least try to resist when an update is a relatively minor one.

I’d hoped that would be the case with the 10.5-inch iPad Pro. After all, I already owned the 9.7-inch Pro, so already had some of the more advanced features like True Tone. And 10.5 inches isn’t that much bigger than 9.7 inches, right?

Still, I had to be sure, so I wandered into the Regent Street Apple Store to try one out …

more…

Feral Interactive’s stealth HITMAN game coming to macOS for the first time [Video]

Feral Interactive has announced that it is bringing its stealth video game HITMAN to macOS for the first time since its launch 17 years ago, going on sale on June 20. The popular game, which inspired two movies, was previously available on Windows and a wide range of consoles.

This follows Total War: Warhammer which was brought over to the Mac back in April …

more…

12 Tools That’ll Keep You Productive Morning, Noon & Night

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When I need to have a very productive day, I tell myself it’s going to be easy.

I’ll just wake up early, grab a big cup of coffee, and then begin powering through my to-do list. Maybe I’ll break for a meal, or a stretch, or a quick conversation with a coworker. But I’ll truck on, energy unwavering until bedtime, where I’ll promptly fall asleep for eight, wonderful, uninterrupted hours of sleep.

Cool fantasy, self. Real life is rarely — if ever — that picture-perfect. Our bodies aren’t designed to operate at a constant 100% efficiency level. So if you want to be more productive throughout the day, you’re better off relegating certain activities to certain times, and devoting yourself to doing those activities within those windows. Download our complete guide here for more tips on improving your productivity.

And to make sure you get the right things done at the right times of day, you can lean on a plethora of different free or relatively cheap apps and tools. Below, we’ve collected some of the highest-rated and often-recommended productivity apps for each part of the day. Try them out and see if they work for you.

15 of the Best Productivity Tools for All-Day Efficiency

Morning

1) Headspace

Price: Free, with subscriptions available on iPhone, Android, Web

Starting your day off with a quick meditation session can be a great way to gear up for the day — even scientists say so. According to a 2012 study, people who meditated “stayed on tasks longer and made fewer task switches, as well as reporting less negative feedback after task performance.”

Sold … but not sure how to get started? We recommend downloading Headspace. It gives you 10 free guided meditation sessions, and if you end up getting hooked, you can sign up for a monthly subscription.

2) Prompts or Writing Challenge

Price: Prompts is $2.99 on iPhone | Writing Challenge is $1.89 on Android

You may have heard about the benefits of writing something — anything — in the morning. But actually making time for morning freewriting a reality can be a challenge. How do you actually find something to write about when you’ve barely had time to make your coffee?

By downloading a writing prompts app, of course. Prompts and Writing Challenge are both great options. They give you a jumping-off point for a piece, and then let you dive right into writing. Prompts is especially cool for folks who like to track their habits to stay motivated because it offers some basic analytics for you to analyze your writing habit progress.

3) Todoist

Price: Free, with premium subscriptions available on iPhone, Android, Web

You don’t have to actually write down your to-do lists in the morning, but you should definitely take a look at them before you dive into your work. And if your to-do list is cluttered and confusing, you’ll end up losing precious time to reorganizing and re-prioritizing it.

To prevent that from happening, I’d highly suggest a tool like Todoist. HubSpot Senior Marketing Manager Lindsay Kolowich introduced me to it, and it’s completely transformed the way I keep track of what I need to accomplish. It allows you to add deadlines and labels to each list item, then automatically sorts your whole to-do list by what you have to accomplish that day. That can help you keep you on top of what you need to accomplish on a given day, and prevents you from getting sidetracked by down-the-road projects.

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4) Jell

Price: Free, with premium subscriptions available on iPhone, Android, Web

After you set your own to-do list, chances are, you’ll need to check in with your teammates about what’s on their plates for the day. One super easy way to do this — especially when you have a remote team — is by using an app called Jell.

Instead of calling a 30-minute meeting to debrief on what everyone’s doing, you simply fill out a form in Jell that gets sent to the rest of your team. (If you’re using Slack, it has a handy integration to have these messages posted in there, too.)

This way, you can quickly get on the same page with your team, and then move on to the most important work of your day. Here’s what Jell looks like in action:

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5) Feedly

Price: Free for desktop, iPhone, and Android

Before I get started on my work every day, I like to check in on what my peer influencers are writing or talking about in the marketing and technology space. With Feedly, you can add a feed of the latest blog posts and articles from your favorite publishers to get inspired and informed to kick off your day. I even set Feedly as my homepage so I have to check it out. Here’s what it looks like:

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Afternoon

6) Do

Price: $10/month on iPhone and Web

Fast-forward a few hours, and chances are, you’ll have a block of meetings on your plate. (That is, after all, the best time of day to have them.) But if you’re going to take time out of your day for meetings, they better be productive. There’s nothing worse than wasting a bunch of people’s time on something that could have been handled over email.

Yep — a tool can help you with that too. The Do app can help you keep yours more organized and actionable — that way, no one’s wasting time sitting in unnecessary meetings. If you’re looking for a free option, Solid (available on Web only) is a great choice.

7) Stormboard

Price: Free, with premium subscriptions available on Web

When your attention starts to wane, it can be hard to get things done. For many people, that tends to happen in the afternoon.

Turns out, that can be a good thing: When you’re less focused, you have more room to be creative. So the afternoon is a great time for brainstorming, collaboration, and breaking through cognitive barriers.

If you and your team are feeling particularly creative one afternoon, a great tool to consider using is Stormboard. It allows everyone to easily brainstorm and collaborate — even if they aren’t in the same room. Then, you can prioritize the best ideas to be put into action at a later date.

8) Unstuck

Price: Free on iPhone, Android, Web

But what if you’re not focused or feeling creative? You’ve got to get work done, but you’re feeling … stuck.

Unstuck can help. It’s an app that acts like an in-the-moment personal coach. It’ll ask you a series of questions to unearth what exactly is blocking you, and then give you steps to get through that block. Having this “outside” perspective can be a game-changer to breaking through some seriously inhibiting time-sucks.

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9) StayFocusd and Freedom

Price: StayFocusd is free | Freedom is less than $3 per month after a free trial for iPhone

StayFocusd and its mobile app Freedom can help you stay focused (get it?) throughout the day, by blocking access to distracting websites for certain periods of time. So whether it’s Twitter, Reddit, or YouTube, you can customize certain periods of time when you’re allowed to be distracted — and when you’re not. As the day goes on, you might be more tempted to slack off and lose your steam, and these apps will help keep you going with a reminder — and a countdown clock:

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You should still take breaks throughout the day — but instead of getting sucked into procrastinating online, get up from your desk and take a walk. More on that next.

10) Daily Water

Price: Daily Water is free for iPhone and Android

When you’re in the zone getting work done, it can sometimes be hard to remember to take care of yourself. Daily Water is a handy app that reminds you to take a break, stand up, and rehydrate. You can set the app to remind you to drink water during different intervals of the day, so you can schedule breaks for in between projects to stay healthy, focused, and productive all day long.

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11) Quartz or Inside

Price: Quartz is free on iPhone | Inside is free on iPhone, Android, Web

When you’ve been in the weeds all day getting important projects done, it can be tempting to take some time to catch up on what you missed in the news.

The trouble is, those reading breaks can sometimes get unruly. That 15 minutes you thought would be enough turn into 45 minutes of reading, and you’re suddenly late for your train home.

To feel in-the-know about the day without breaking your productivity streak, try catching up via your favorite news summary app. Mine is from Quartz: a chat-themed news summary app that’s quickly become a staple of my phone’s home screen. A few quick clicks, and I’m on my way to catching a ride home.

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Night

12) 7 Minute Workout

Price: Free on iPhone, Android

Everyone has their favorite time of day to work out, but science says that your lung function peaks around 5 p.m. So if you want to squeeze in a quick workout sometime in your day, right before dinner might be the trick.

If you don’t have a regular routine or are just trying to do something fast, I’d recommend checking out J&J’s 7 Minute Workout app. You can pick from its programs, or design one of your own — and all can be done in less than 30 minutes.

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13) Podcasts or Stitcher

Price: Podcasts is free on iPhone; Sticher is free on iPhone, Android, Web

Chances are, you’ll have spent most of your day looking at things. Reading on the computer. Watching slides on the projector. Scanning news on your phone. So when you leave work, you should strengthen one of your other senses, such as your listening comprehension. It’s an underdeveloped skill — especially in adults — but it can have a big impact on our professional and personal lives.

If you want to strengthen your listening skills, try playing a few podcast episodes on your phone during your commute home. If you have an iPhone, you have a Podcasts app already built-in. Otherwise, you can access them through Stitcher.

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14) Grid Diary or Journey

Price: Grid Diary is free with premium options on iPhone | Journey is Free on Android, Chrome App

Many might think that journaling is just a teenage pastime, but it has many benefits for people of any age.

If you don’t love the idea of actually penning your ideas and experiences to paper, you can use Grid Diary or Journey. Both allow you to not only capture written recaps of your day, but also add photos to your entries. Plus, they both have built-in prompts — so even on the most hectic of days, you can distill some insights for your future self.

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15) Sleep Genius

Price: $4.99 on iPhone; Free with in-app purchases on Android

Finally. You’ve made it through the day and kept yourself productive. You take a moment to celebrate … but then, you realize that tomorrow’s to-do list is already jam-packed. You need a good night’s sleep, and you need it now.

Sleep Genius might be the cure. The app has built-in relaxation techniques and gentle alarms to wake you up at a natural moment in your sleep cycle, helping make sure you feel rested come morning.

After all, if you’re feeling sluggish the next day, even the best apps might not be effective. (But that cup of coffee might do the trick.)

What are your favorite productivity tools for different times of day? Share with us in the comments.

Editor’s Note: This post was originally published in March 2016 and has been updated for accuracy and comprehensiveness.

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How to Write Catchy Headlines and Blog Titles Your Readers Can’t Resist

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It’s one thing to write great content, but it’s another thing to get it read and ranked — which is where nailing the title comes in.

Titles are what sell the content. They represent it in search engines, in email, and on social media. It’s no surprise, then, that some of the most common questions we get concern crafting titles.Ready to take your blog to the next level? Take our free inbound marketing  certification course here. 

How long should my headline be? What words should I use? What words should I avoid? Should I optimize it for search, or for social? Or both?

Luckily, we’ve come up with a simple formula for writing catchy headlines and blog titles that you can reference from here on out. So let’s just dive right in, shall we?

A Foolproof Method for How to Write Catchy Headlines and Titles

1) Start with a working title.

Before you get into the nitty-gritty of coming up with a perfect title, start with a rough draft: your working title. What is that, exactly? A lot of people confuse working titles with topics. Let’s clear that up:

Topics are very general and could yield several different blog posts. Think “raising healthy kids,” or “kitchen storage.” A writer might look at either of those topics and choose to take them in very, very different directions.

A working title, on the other hand, is very specific and guides the creation of a single blog post. For example, from the topic “raising healthy kids,” you could derive the following working titles:

  • “How the Right Nutrition Can Strengthen Your Kids’ Bones”
  • “A Parent’s Guide to Promoting Your Child’s Social, Emotional, and Behavioral Well-Being”
  • “X Recipes for Quick & Healthy Dinners Your Teenagers Will Gobble Up”

See how different and specific each of those is? That’s what makes them working titles, instead of overarching topics. It’s also worth noting that none of those titles are perfect — they should just be specific enough to guide your blog post. (We’ll worry about making it clickable and search-friendly later.)

2) Stay accurate.

Accuracy is critical when trying to finesse a title, because it sets clear expectations for your readers. While I’m sure lots of people would love to click into a post that said “10 B2B Companies Killing Facebook So Freaking Hard They Don’t Need Any Other Marketing Channel” … it’s a little bombastic, no?

Unless, of course, you truly did find 10 B2B companies rocking Facebook that hard, and you could confirm that all 10 of them had stopped using other marketing channels. First and foremost, your title needs to accurately reflect the content that follows.

One way to ensure accuracy? Add bracketed clarification to your headline, like we did in this blog post:

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In a study of over 3.3 million paid link headlines, we found that headlines with this type of clarification — [Interview], [Podcast], [Infographic], etc. — performed 38% better than headlines without clarification. Again, it’s all about setting clear expectations. Thanks to the brackets, these readers knew exactly what they were getting themselves into before they even clicked.

So if you remember nothing else from this blog post, let it be this: The most important rule of titles is to respect the reader experience. If you set high expectations in your title that you can’t fulfill in the content, you’ll lose readers’ trust.

Accuracy encompasses more than just hyperbole, though. With the example working title above, you’d also want to confirm all of the examples are, indeed, B2B. Or even that they’re all companies — instead of, say, individual bloggers that target B2B audiences. See what I mean?

3) Make it sexy.

Just because you have to be accurate doesn’t mean you can’t find ways to make your title pop. There are a lot of ways to make a title sexier.

Of course, all of this hinges on understanding your core buyer persona. You need to find language that resonates with them, and know what they find valuable. (Haven’t created or refined your buyer personas yet? Download this free template to create your own buyer personas for your business.)

Once you’re armed with knowledge of your buyer persona’s preferred style, try testing out some of these tips for making your headlines a little sexier:

  • Have some fun with alliteration. The title and header in this blog post, for instance, play with alliteration: “Foolproof Formula.” It’s a device that makes something a little lovelier to read, and that can have a subtle but strong impact on your reader.
  • Use strong language. Strong phrases (and, frankly, often negative ones) like “Things People Hate,” or “Brilliant” pack quite a punch. However, these must be used in moderation. As one of my coworkers likes to say, “If everything is bold, nothing is bold.”
  • Make the value clear. As we mentioned above, presenting the format and/or contents to a reader helps make your content a little sexier. According to our research, templates tend to be particularly powerful for CTR: We found that adding “[Template]” to our titles got the most average views of all bracketed terms.
  • Make it visual. Is there an opportunity to include visuals within your post? Make that clear in the title. Our research revealed that headlines featuring the word “photo(s)” performed 37% better than headlines without this word.
  • Focus on the “whos,” not the “whys”. Want to intrigue your audience? Focus on the “who”: Headlines including the word “who” generated a 22% higher CTR than headlines without it.

For example, let’s say you’re writing a post titled, “15 of Our Favorite Brands on Snapchat.” How might we punch up our accurate-but-boring working title? Here are some options:

  • 15 Brilliant Brands Who Are Killing It on Snapchat
  • Snapchat Success: 15 Inspiring Brands Who Just Get It
  • 15 Must-Follow Brands That Are Seeing Snapchat Success

4) Keep it short.

There is no one-size-fits-all answer to how long or short your title should be. It depends what your goals are, and where your headline will appear.

Do you want this post to rank really well in search? Focus on keeping the title under 70 characters so it doesn’t get cut off in search engine results.

Are you trying to optimize your title for social sharing? According to our own analysis at HubSpot, headlines between 8–12 words in length got the most Twitter shares on average. As for Facebook, headlines with either 12 or 14 words received the most Likes.

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Additionally, headlines with eight words had a 21% higher clickthrough rate than the average title, according to the folks at Outbrain.

The lesson? It’s always a good idea to run a few tests to see what works best for your particular audience.

Let’s say I was writing this blog post: “Think Social Media Is Just for Kids? Here Are 10 Statistics Guaranteed to Prove You Wrong.” To shorten it, I would simply try to rephrase it and cut out extraneous words. For instance, I might do something like this:

  • Before: Think Social Media Is Just for Kids? Here Are 10 Statistics Guaranteed to Prove You Wrong
  • After: 10 Stats That Prove Social Media Isn’t Just for Kids

See? It’s that easy. Try sounding out the title in your head to make sure it’s easily digestible for your readers. The less of a mouthful you can make your titles, the better.

5) Try to optimize for search and social.

I say “try” because, sometimes, trying too hard to optimize for these things can make your title sound strange. Remember: You want to optimize your title for your audience above all else, but if you can optimize for both search and social, that’s great.

The secret to thinking about all three at once? Focus on keywords that you know your audience is already searching for, then look into the search volume for those keywords.

Once you have a keyword in mind, you’ll want to be sure to place it as closely as possible to the beginning of your headline to catch your reader’s attention. (Again, you should keep your headline under 70 characters so it doesn’t get cut off in search engine results.)

Another important consideration? Make sure your headlines are tweetable: “The 120-130-character range is the sweet spot for high clickthrough rate, according to an analysis of 200,000 tweets with links,” explains my colleague, Senior Marketing Manager Lindsay Kolowich. “This leaves enough space for people to include a short comment if they choose to manually retweet and cite you.” 

Here’s an example: Let’s say I’m writing a post titled, “X B2B Companies Using Facebook in Cool Ways.” Looks like there’s some wiggle room to optimize it without compromising clarity, right?

If the goal is to rank for the term, “Facebook Marketing,” I’d recommend something like this:

“New to Facebook Marketing? Here Are 10 B2B Companies Doing It Right”

This new title works for a few reasons:

  • It’s 56 characters long. This means that it’s short enough to not be cut off in search engines and it’s short enough to be retweeted.
  • The keyword is in the beginning. By moving “Facebook Marketing” to the beginning of the title, we’re ultimately increasing the odds that we’ll grab our audience’s attention.
  • It’s human. I wasn’t kidding when I said you should focus on optimizing for your audience first. This title presents both a pain point and a solution all wrapped up in one.

(Download this ebook for more data-backed SEO strategies we recommend.)

6) Brainstorm with someone else.

Once you’ve refined your title using the tips above, it’s time to come up for air and connect with another human. Title brainstorming is an essential part of the process.

Here at HubSpot, we spend a decent amount of time and brainpower coming up with our titles. The final step before scheduling a blog post is pulling another member of our team into a back-and-forth title brainstorm in a chat room. One member of the duo will post the title they recommend into the chat pane window. The other person will then refine that title even further, or suggest other angles. After several back-and-forths, the duo will agree on the title that’s accurate, sexy, concise, and SEO-friendly.

Only when both parties agree on a title do we schedule our post for publishing — which can take as little as five seconds and as long as ten or so minutes. While that seems like a long time, it’s essential to put our best feet forward with each post we publish.

What’s your process for crafting titles? Let us know in the comments.

Editor’s Note: This post was originally published in October 2013 and has been updated and for freshness, accuracy, and comprehensiveness.

free report on writing catchy titles & headlines

Tim Cook talks Steve Jobs as Apple’s ‘Constitution,’ HomePod, AR, taxes, Trump, innovation & more

In a wide-ranging interview, Tim Cook has spoken about Steve Jobs‘ DNA as Apple’s ‘Constitution,’ why he thinks HomePod will be a success, wanting to ‘scream’ in excitement about augmented reality, how he thinks taxes should be applied to repatriated overseas earnings, his experience of working with Donald Trump and how he responds to the view that Apple is no longer an innovative company.

His comments are an excerpt from a detailed interview out next week …

more…

How to Build A Business Plan That Actually Works [Free Template]

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We’re living in a golden age of startups and side hustles, where it seems like more people than ever before are striking out on their own with new business ventures.

Whether you’re just beginning to think about starting a business, or already drafting a formal document with your current business goals, it’s crucial to clearly define the scope of every aspect of the company — from mission, to target customers, to funding and finances, and beyond. 

When you’re just getting started, it can be tempting to think of a business plan as just a catchy company name and a quick description of what you’re selling. But in the back of your mind, you’re probably aware that planning a business involves thinking through a huge number of details and decisions. It can be daunting to consider the full scope of all that starting your business really takes.

HubSpot and General Assembly have teamed up to help get you started on the right foot with our free Business Plan Template. Inside, you’ll find templates and checklists to help you:

  • Sell the story of your company
  • Describe your product line and plan for how to stand out among competitors
  • Put together the necessary financial projections to make a strong start
  • Plan longer-term goals and metrics
  • Consider legal formalities that require attention
  • Create your buyer persona and determine your product/marketing fit

Click here to download your Business Plan Template and get started.

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How to Build a Successful Social Media Marketing Plan

Do you wish you had a better plan for your social media marketing initiatives? Looking for tips to help you succeed? In this article, you’ll discover how to choose, pursue, and track your progress for four important social media marketing goals. How to Identify the Right Goals for Your Business What works for one business […]

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– Your Guide to the Social Media Jungle

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