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Comment: Prepare to say hello to the first MacBook Pro designed without input from Steve Jobs
Quite a few people have been commenting on Apple’s use of ‘hello again’ as the tagline for tomorrow’s MacBook event. ‘Hello’ featured twice in the launch of the original Macintosh back in 1984: it was displayed on the screen in ‘handwriting’ to show off the graphics capabilities of the machine, and of course the Macintosh famously introduced itself by speaking the words ‘Hello, I am the Macintosh. It sure is great to get out of that bag.’
It was 14 years later before Apple again referenced the greeting, when the first iMac – the colorful cube variety – displayed ‘hello (again)’ on the screen. That was the machine credited with turning around Apple’s fortunes just a year after the company had to be bailed-out by Microsoft. The ‘industry-altering success of the candy-colored iMacs’ as Forbes put it.
So it’s no surprise that Apple’s use of ‘hello again’ as the tagline for tomorrow’s event is being taken as evidence that the company thinks it’s going to be showing us something pretty special …
Filed under: Apple
Delta app lets you track your bag’s location in real-ish time via RFID tags
I usually travel hand-baggage only as it saves time on arrival and removes the stress of wondering whether your luggage will arrive, but if you can’t avoid hold baggage, Delta now lets you keep an eye on it via its Fly Delta app.
Delta started attaching RFID tags to bags back in April, but at that stage it was purely for use by the airline itself. It’s now making that same data available to customers, so you can see whether your bag made it onto the plane and then track it all the way to the carousel on arrival …
Filed under: Apple
26 Last-Minute DIY Halloween Costume Ideas for Tech Geeks & Marketers
Halloween is a fun holiday, and it doesn’t get the attention it deserves. Halloween doesn’t have recognizable songs or vacation days associated with it, and it falls on a busy time of year for most people in the workforce. (For example, here at HubSpot, we’re currently gearing up for INBOUND 2016.)
But that doesn’t mean you should skip the festivities at your office Halloween celebration. How many days of the year are you encouraged to dress up and goof around at work? Probably zero.
We want you to have fun this Halloween, so we’re taking the work out if it for you. We’ve compiled a list of DIY Halloween costume ideas that are easy to put together, inexpensive, and work appropriate. As a bonus, many are marketing and technology-themed, so even if your family and friends don’t get your costume, your colleagues definitely will.
26 Last-Minute Office Halloween Costumes for Marketers & Tech Geeks
Evergreen Office Costumes
1) Alt Text
This was our Director of Content Corey Wainwright‘s office Halloween costume a couple of years ago. It’s great because you don’t even look dressed up if you have a casual office dress code, so you can just blend in.
All you need is to dress in 90s alternative garb — she went with black jeans, combat boots, and a flannel — and tape a piece of paper to yourself that says something like img2017.jpg. Or if you want to follow best practice for good alt text, you can put something more descriptive, like “alt_text.” Your choice, you SEO rebel you.
2) SEO Ninja
Speaking of dorking out on SEO, you could be everyone’s favorite LinkedIn title — the SEO ninja. Dress in all black, put on a black ski mask (kinda creepy if you already have one, but we don’t judge here), and tape keywords all over yourself.
3) Mobile App
Wander around holding an appetizer — candy, cheese and crackers, chips and dip … whatever you have on hand. Boom. You’re a mobile “app.”
This costume also doubles as a great way to introduce yourself and make friends at a party.
Source: Opportunity Max
4) Instagram
Another way to turn handing out food into a costume: Dress up like a hipster and hand out graham crackers.
5) Ghostwriter
Grab a white sheet and cut a hole for your head and arms. Dob some black ink spots on the sheet, get a book and one of those feather quills (or just get a feather, I suppose), and you’re a ghostwriter.
6) White Space
Dress in all white — add white face paint and a white wig if you’re ultra-committed. Then add a hint of color somewhere on the outfit, like a colored tie or scarf, or even a paint splotch. That color splotch will make the white space more prominent, transforming you into “white space.”
7) Error 404 Page
You’ve most likely encountered a funny error 404 page before, and you can make it a funny costume, too. Grab a sheet of paper, write “Error 404: Costume Not Found,” and tape it to your outfit.
8) (Monty) Python
If you’re into programming code, British comedy, and low-effort costumes, being (Monty) Python is perfect. Dress up in anything remotely snakelike in your closet: olive green clothing, snakeskin accessories, and fake vampire teeth that can serve as your fangs.
Then, to amp up the dork factor on this costume, add two coconuts or a gold chalice to embody Monty Python on his quest for the Holy Grail.
9) Facebook
Grab face paint or eyeliner and write “book” across your cheeks. Just like that, you’re the world’s biggest social network for Halloween.
And for your sake, we hope your colleagues actually get it:
10) Unicorn
Here’s another tech-friendly, double-entendre costume: Be your own version of a tech unicorn. Here at HubSpot, we love this tech icon, and you can easily make your own version of a unicorn horn with help from this article.
11) Phishing Emails
Phishing emails are nothing to joke about — they can seriously threaten your technology and data security. But on Halloween, you can dress up as a play on phishing emails for an easy DIY costume. All you need are a stick, a piece of string, and an envelope. Bonus points if you own a bucket hat and vest to complete the ensemble.
12) Copycat
Here’s a technology spin on a classic Halloween costume. All you’ll need are cat ears, eyeliner-drawn whiskers, and a sheet of paper. Write “Control + C” on the paper, tape it to your outfit, and you’re a copycat.
Source: BuzzFeed
13) Fully Vested
If you work in a company where people would get the joke, put on a bunch of vests (at least three, but even more is encouraged) and that’s about it. You’re fully vested.
14) Nerd
What I love about the nerd costume is that it’s effortless and always unique — there are many ways to be a nerd in this day and age. Are you a tech nerd, a video game nerd, or a book nerd? The sky is the limit with this costume. Show up wearing glasses with your favorite accessory, such as a magic wand, book, or lightsaber, to complete the effect.
Topical Office Costumes
15) Pokémon GO Trainer
Pokémon GO had roughly 45 million people walking around in cities glued to their phones in summer 2016 (and I was among them). To pay homage to the explosion of this tech trend, you’ll need a t-shirt that’s red, yellow, or blue. Using fabric paint or permanent marker, write Valor (for red), Instinct (for yellow), or Mystic (for blue) on your shirt. Spend Halloween walking around pointing your phone at objects, and you’re the spitting image of a Pokémon GO trainer. Gotta catch em all, right?
16) Beyoncé Singing “Hold Up”
If you work in content or social media marketing, you’ve probably read by now that video is growing in popularity among your audience. Beyoncé knows it too — she released her second visual album, Lemonade, earlier this year. Channel Queen Bey in her video featuring the song “Hold Up” by wearing an all-yellow outfit and carrying a toy baseball bat around.
Source: SheFinds
17) Peach
Peach was introduced in early 2016 and never really took off. Pay tribute to the social networking app that experienced the circle of life more quickly than some others by dressing up as a peach. If you don’t have an all-orange outfit on hand, print out this picture of a peach emoji that served as their logo, and you’re done.
Source: The Next Web
18) Barb from Stranger Things
Here’s another Netflix costume idea. Barb from Netflix’s hit new series Stranger Things is universally beloved, and it’s a bonus that her signature look is a comfortable and easy-to-assemble costume. Rock your best Barb with your finest plaid tucked into high-waisted jeans, glasses, pinned-up hair, and a notebook.
Source: Bustle
Group Office Costumes
19) Google Algorithm Update
Find a couple of office buddies for this one — one panda, one penguin, and one pigeon. You might be thinking, “what the heck is the pigeon algorithm update?” 1) It’s a thing, and 2) we checked Amazon for hummingbird costumes and there aren’t any cheap ones available.
Source: Opportunity Max
20) Black and White Hat SEO (aka Westworld‘s Man in Black and William)
This is another SEO-related costume, and I think you can figure this one out on your own. I recommend an all black outfit for one, and all white for the other — but the hat’s the most important part.
If you’re a TV nerd like me and want to make this costume work on two levels, make sure your black and white hats are western hats to pay tribute to two big characters on HBO’s popular new sci-fi show, Westworld.
21) Dancing Girls Emoji
If you’re the owner of one of the nearly 600 million Apple iPhones sold worldwide, you’re probably familiar with the girls emoji:
Source: Brit + Co
The easiest version of this costume is to find a buddy and dress all in black together. If you’re committed to emoji authenticity, buy black bunny ears to complete the look.
22) Series A Round of Funding
Get a bunch of people together, write the letter “A” on your shirt, and line up. (You could do subsequent funding rounds using the same principle, too.)
23) Snapchat Filters
Here’s another group costume idea that pays tribute to Snapchat’s filters feature.
There are numerous options that you and your team can choose from to embody this costume. You could dress up as vomiting rainbows, cat and dog ears, a flower crown, or a face swap, and this could be as DIY or store-bought as you’re interested in pursuing. For example, here’s some inspiration for a couple of the dog filters:
Source: PopSugar
24) BuzzFeed Reactions
Here’s an easy group costume for a big crew. Everyone dresses in yellow and writes one of the following in big black letters on their shirt.
Just be sure to sign up for a reaction fast, or you’ll be dressing up as “fail” this year.
25) Snapchat Ghosts
Snapchat has exploded in popularity this year, so put a marketing spin on a classic Halloween costume by arriving as a Snapchat ghost. You’ll all need a white sheet and to pick which ghost you like the most.
Source: YouTube
26) Instagram Filters
For this group costume, you’ll need white t-shirts and fabric markers. Draw an Instagram photo frame on the front of your shirts, and each teach member can write a different Instagram filter‘s name inside the photo frame. Or, create frame props with different filters on them like the group did below:
Source: Nails Magazine
Is your office dressing up this year? What costume will you be sporting? Share with us in the comments section below.
Editor’s Note: This post was originally published in October 2013 and has been updated for freshness and comprehensiveness.
AAPL shares fall 3% in after-hours trading despite Q4 results close to expectations
Despite Apple announcing Q4 earnings which lined-up almost perfectly with analyst expectations, the company’s shares price fell 3.26% in after-hours trading. After closing at $118.25 before the announcement, they were trading at $114.40 at the time of writing.
Although the company did report its first full-year decline in revenue since 2001, this had been predicted. Comparing the pre-announcement analyst consensus with the actual results, it’s remarkable just how close they were …
Filed under: Apple
Services now worth more to Apple than each of iPad and (for now) Mac
Apple’s Services category covers everything from paid iCloud storage tiers to Apple Music subscriptions, and it’s been clear for some time that this recurring revenue is becoming increasingly important to the company’s bottom-line. Just how important was revealed in yesterday’s earnings report: in Q4, Services revenue was larger than each of iPad and Mac sales …
Filed under: Apple
Apple Pay exec Jennifer Bailey to speak at Code Commerce in December as Apple Pay transactions grow by 500%
Apple’s head of Apple Pay, Jennifer Bailey, is set to appear alongside other industry titans at Recode’s Code Commerce conference this December. The Apple exec ran the company’s online stores for many years and now leads Apple Pay, Apple’s contactless mobile payments solution.
The Code Commerce meeting takes place multiple times a year; Bailey will be appearing at the last one in 2016 on December 6. No doubt the new MacBook Pro with integrated Apple Pay will form part of the discussions.
Filed under: Apple
A Brief History of Search & SEO
Tracing the history of SEO is kind of like trying to trace the history of the handshake. We all know it exists, and we know it’s an important part of business. But we don’t spend a ton of time thinking about its origins — we’re mostly concerned with how we use it day-to-day.
But unlike the handshake, SEO is fairly young, and changes frequently. Quite appropriately, it appears to be a millennial — its birth is predicted to fall somewhere around 1991.
And in its relatively short life, it’s matured and evolved rather quickly — just look at how many changes Google’s algorithm alone has gone through.
So where did SEO begin, and how did it become so darn important? Join us, as we step back in time and try to figure this out — as it turns out, it’s quite a story.
But First, a Look Back at Search Engines
Source: Wayback Machine
The first idea for creating a common archive for all the world’s data came to fruition in 1945. That July, Dr. Vannevar Bush — then director of the now-defunct Office of Scientific Research and Development — published a piece in The Atlantic proposing a “collection of data and observations, the extraction of parallel material from the existing record, and the final insertion of new material into the general body of the common record.” In other words, we believe, today’s Google.
Several decades later, in 1990, McGill University student Alan Emtage created Archie, which some say was the very first search engine — though that remains up for debate, according to research from Bill Slawski, president and founder of SEO by the Sea. However, Archie was what Slawski called the “best way to find information from other servers around the internet at the time,” and is actually still (very primitive) operation.
The next decade saw several pivotal developments, with the more commercial versions of search engines we might recognize today taking shape.
- February 1993: Six Stanford students create Architext, which would later become the search engine Excite. Some, like Search Engine Land (SEL), say that Excite “revolutionized how information was cataloged,” making it easier to find information “by sorting results based on keywords found within content and backend optimization.”
- June 1993: Matthew Gray debuts World Wide Web Wanderer, which later became known as Wandex.
- October 1993: Martijn Koster introduces ALIWEB, which allows site owners to submit their own pages (unbeknownst, sadly, to many site owners).
- December 1993: At least three “bot-fed” search engines exist — JumpStation, RBSE spider and World Wide Web Worm — which likely means they were powered by web robots to crawl both servers and site content to produce results.
- 1994: Alta Vista, Infoseek, Lycos, and Yahoo search engines all come to fruition.
- 1996: Google co-founders Larry Page and Sergey Brin begin building a search engine that they initially call BackRub.
- April 1997: AskJeeves is introduced, later becoming Ask.com.
- September 1997: Google.com is registered as a domain name.
It’s worth noting that nearly twelve years later, in June 2009, Microsoft released Bing — its previous editions were also known as Live Search, Windows Live Search, and MSN Search.
But here’s where SEO itself comes in. As search engines became more mainstream and widely used, site owners started to get wise. As SEO community Moz puts it, “It was discovered that by taking some rather simple actions, search engine results could be manipulated and money could be made from the internet.”
Those results, though, weren’t exactly quality ones. And that, dear readers, is where the SEO story begins.
A Brief History of Search & SEO
The ‘90s
Source: The Daily Dot
With search engines becoming household names and more families becoming connected to the Internet, finding information came with greater ease. The problem, as noted above, was the quality of that information.
While search engine results matched words from user queries, it was usually limited to just that, as an overwhelming amount of site owners took to keyword stuffing — repeating keywords over and over again in the text — to improve rankings (for which there was no criteria), drive traffic to their pages and produce attractive numbers for potential advertisers.
There was also a bit of collusion going on. In addition to the keyword stuffing, people were using excessive and “spammy backlinks,” according to SEL, to improve their authorities. Not only were there no ranking criteria at the time — but by the time search engines fixed algorithms accordingly, there were already new black hat SEO practices taking place that the fixes didn’t address.
But then, two kids at Stanford got an idea.
Source: Stanford InfoLab
When Page and Brin set out to create Google, that was one of the problems they wanted to solve. In 1998, the pair published a paper at Stanford titled “The Anatomy of a Large-Scale Hypertextual Web Search Engine,” where they wrote:
…the predominant business model for commercial search engines is advertising. The goals of the advertising business model do not always correspond to providing quality search to users.”
It was in that same paper that Page and Brin first mentioned PageRank, the technology that Google uses to help rank search results based on quality, and not keywords alone. Some might say that thesis cleared the path for SEO as we know it today.
The Early 2000s
Source: Wayback Machine
The early 2000s saw the beginning of the Google takeover. In the process of making search engine technology less advertising-centric, Google began to provide guidelines for white hat SEO — the kind that the “good guys” stick to — to help webmasters rank without any of the common fishy behavior from the 90s.
2000-2002
But according to Moz, the guidelines didn’t yet have an actual impact on ranking, so people didn’t bother following them. That’s partially because PageRank was based on the number of inbound links to a given page — the more of those, the higher the ranking. But there wasn’t yet a way to measure the authenticity of those links — for the early part of the 2000s, Marketing Technology Blog says it was still possible to use these backlinking techniques to rank pages that weren’t even related to search criteria.
But in 2001, Brin and Page appeared on “Charlie Rose,” when the host asked them, “Why does it work so well?” As part of his answer, Brin emphasized that — at the time — Google was a search engine and nothing else, and was looking at “the web as a whole, and not just which words occur on each page.” It set the tone for some of the initial major algorithm updates that would begin to more closely examine those words. Have a look at the full interview:
Source: Charlie Rose
2003-2004
This approach to the web being about more than just words really began taking shape in November 2003, with the “Florida” update to Google’s algorithm. Enough sites lost their ranking for Search Engine Watch to call the response to Florida a massive “outcry,” but careful to note that many sites benefitted from the change, too. It was the first major instance of sites receiving penalties for things like keyword stuffing, signaling Google’s emphasis on solving for the user first — mainly with quality content.
In 2004, one of the more primitive versions of Google’s voice search existed, in what the New York Times called a half-finished experiment. And while the technology was somewhat infantile at the time — just check out what the instructions looked like at first — it was also a signal to the future importance of mobile in SEO. (Stay tuned — more on that later.)
Source: Wayback Machine
2005: A big year for SEO
One of the biggest years in the search engine world was 2005. That January, Google united with Yahoo and MSN for the Nofollow Attribute, which was created in part to decrease the amount of spammy links and comments on websites, especially blogs. Then, in June, Google debuted personalized search, which used someone’s search and browsing history to make results more relevant.
That November, Google Analytics launched, which is still used today to measure traffic and campaign ROI. Check out its baby photo:
Source: Wayback Machine
2009: SEO shakeups
In 2009, the search engine world saw a bit of a shakeup. Bing premiered that June, with Microsoft aggressively marketing it as the search engine that would produce noticeably better results than Google. But as SEL predicted, it was no “Google-killer,” nor did its advice for optimizing content significantly contrast Google’s. In fact, according to Search Engine Journal, the only noticeable difference was Bing’s tendency to give priority to keywords in URLs, as well as favoring capitalized words and “pages from large sites.”
That same year, in August, Google provided a preview of the Caffeine algorithm change, requesting the public’s help to test the “next-generation infrastructure” that Moz says was “designed to speed crawling, expand the index, and integrate indexation and ranking in nearly real-time.”
Caffeine wasn’t fully introduced until nearly a year later — when it also improved the search engine’s speed — but in December of 2009, a tangible real-time search was released, with Google search results including things like tweets and breaking news. It was a move that confirmed SEO wasn’t just for webmasters anymore — from that moment forward, journalists, web copywriters and even social community managers would have to optimize content for search engines.
Here’s Matt Cutts, Google’s head of webspam, discussing Caffeine in August 2009:
Source: Wayback Machine // WebProNews
2010-Present
Source:Wayback Machine // Google
When you’re typing in a search query into Google, it’s kind of fun to see what its suggestions are. That’s thanks to the Google Instant technology, which rolled out in September 2010. At first, Moz says, it made SEOs “combust,” until they realized that it didn’t really have any result on ranking.
But Google Instant, along with the evolution of SEO from 2010 on, was just another phase of the search engine’s mission to solve for the user — despite some controversy along the way around pages whose rankings were actually improved by negative online reviews. The algorithm, Google said, was eventually adjusted to penalize sites using such tactics.
More on Google Instant, circa 2010:
That year also saw a growing importance of social media content in SEO. In December 2010, both Google and Bing added “social signals,” which first displayed any written Facebook posts, for example, from your own network that matched your query. But it also began to give PageRank to Twitter profiles that were linked to with some frequency. The importance of Twitter in SEO didn’t end there — stay tuned.
2011: The year of the panda
The trend of punishing sites for unfairly gaming Google’s algorithm would continue. Some of these incidents were more public than others, including one with Overstock.com in 2011. At the time, according to Wall Street Journal, domains ending with .edu generally had a higher authority in Google’s eyes. Overstock used that to its advantage by asking educational institutions to link to its site — and use keywords like “vacuum cleaners” and “bunk beds” — offering discounts for students and faculty in return. Those inbound links would improve Overstock’s rankings for queries with such keywords, until Overstock discontinued the practice in 2011 and Google penalizing them soon after.
It was also the year of Panda, which first rolled out that February — the algorithm update that cracked down on content farms. Those were sites with huge quantities of frequently updated, low-quality content that was written with the sole purpose of driving search engine results. They also tend to have a high ad-to-content ratios, which Panda was trained to sniff out.
Panda itself has undergone several updates — so many that in its timeline of changes to Google’s algorithm, Moz declined to list any that weren’t major after 2011. Even with that exclusion, the timeline still lists twenty-eight panda updates — for most of which the impact was difficult to measure — through July of 2015.
2012: Along came a penguin
In April 2012, Google took what it called “another step to reward high-quality sites” with the first of many Penguin updates — and, in the process of announcing it, acknowledged Bing’s month-earlier blog post on the changing face of SEO. Penguin targeted sites that more subtly used non-white hat SEO tactics; for example, those with content that might be mostly informative, but was also sprinkled with spammy hyperlinks that had nothing to do with the page’s H1, like in this example:
Source: Google
It’s worth noting that 2012 also saw a throwback to Google’s original anti-ad-heavy thesis with the “Above The Fold” update, which began to lower the rankings of sites with heavy ad-space above the “fold,” or the top half of the page.
Eventually, Google would go beyond targeting spammy content itself. The Payday Loan algorithm update — which was hinted at in June 2013 and officially rolled out the following May — actually focused more on queries that were more likely to produce spammy results. Those were typically searches for things like, well, payday loans, and other things that might make your mother blush. Google adjusted its ranking system to help keep spam out of those results, and while it didn’t necessarily impact the SEO efforts of legitimate sites, it displayed efforts to keep search results authentic.
Google goes local
Keeping with the tradition of animal-named algorithm updates, Google released “Pigeon” (dubbed so by SEL) in 2014, which carried quite an impact on local search results. At the time, it seems to have been designed to improve Maps queries, which began to be treated with some of the same technology that was applied to its other search functions, like “Knowledge Graph, spelling correction, synonyms“. Local searches were going to become a big deal — and it will only continue to do so, as you’ll see in a bit.
Then, in 2015…
The biggest post-2010 SEO announcement might have been Google’s mobile update of April 2015, when non-mobile-friendly websites would start getting lower rankings. That meant SEO was no longer about keywords and content — responsive design mattered, too.
Google announced that change in advance, in February 2015, with a mobile-friendly test that allowed webmasters to view potential issues and make changes before the rollout. It wasn’t the last of Google’s mobile updates — in August 2016, it announced a crackdown on mobile pop-ups.
What’s Next?
It might be hard to believe, but it looks like even more change is on the horizon.
To mobile and beyond
As mobile usage is on the rise — 51% percent of digital media is consumed that way, versus 42% on desktop — it makes sense that SEO will continue leaning in that direction.
That’s already apparent with Google’s favorability toward a mobile-friendly user experience. We predict that a future wave of SEO will largely pertain to voice search. That has its own complex history and is on the rise — 20% of Google searches are currently done by voice, as are 25% of Bing’s. And it’s compounded by the rise of such voice-powered digital personal assistants, like Amazon’s Alexa.
While there might not be a clear-cut way to optimize for voice search yet — largely due to a lack of analytics in that area — we anticipate that those resources will become available, creating yet another critical pillar of SEO.
Going local
But that brings up the issue of localization in SEO, and optimizing results to be regionally relevant. That’s especially true in the realm of voice search — Yelp and other business aggregators are used to answer voice queries about what’s nearby, for example. That’s an SEO opportunity for local businesses, by making sure their listings are “comprehensive, accurate and optimized to be referenced” on a third party site.
Getting Social
While the 2009 introduction of Google’s real-time search had some social ramifications, social media is becoming a more pivotal piece of SEO strategy. When the search engine began indexing tweets in 2011, for example, it hinted toward a future in which users seek information on social media in the same way that they do via search. In fact, this indexing might be Google’s version of future-proofing — if you can imagine it — for a time when people no longer use search engines the way we do now.
For example, type in the name of any celebrity — say, Charlie Rose, whose video we shared earlier. The first page of search results for his name includes his Facebook and Twitter profiles. Plus, check out the biographical sidebar to the right — there are social icons with links to his various networks there, too. When users search for a person, that’s one of the first things they want to see.
Source: Google
In any case, it’s clear why SEO has become a full-time job. Its history will only continue evolving. Executing it well requires a high level of skill, ethics, and upkeep on technology.
But we know that, sometimes, it’s not possible to have a single person dedicated to it, which is why we continue to create the best SEO learning resources we can. Check out some of our favorites:
- How to Increase Your Website SEO Traffic in 30 Days
- HubSpot SEO
- How to Learn SEO: 10 of the Best Resources to Bookmark
What are your favorite pieces of SEO history? Let us know in the comments.
4 Ways to Use Instagram Stories for Business
Want to incorporate Instagram Stories into your marketing? Wondering how other businesses are using Stories? Instagram Stories let you engage your customers and prospects with a more complete message than a single image can provide. In this article, you’ll discover four ways to use Instagram Stories for business. Why Instagram Stories? Instagram Stories lifts its […]
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– Your Guide to the Social Media Jungle
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5 Legal Mistakes Your Agency is Making in the Pursuit of New Business (And How to Fix Them)
New business is simultaneously exciting and stressful for agencies.
While your team is focused on the thrill of a profitable win, they’re also stressed about meeting deadlines, impressing the prospect, and maintaining current client relationships. It can all be a lot to handle — and there’s no room for legal mistakes.
You didn’t go into marketing to deal with legal issues. But while you’re navigating agency new business at warp speed, it’s easy to make an oversight or misstep that could cause negative legal consequences or financial loss for the agency.
To reduce your risk of running into legal trouble, it’s important to be aware of the most common legal mistakes agencies make during their new business efforts, and how to fix (or avoid) them.
5 Common Legal Mistakes Agencies Make
1) You don’t protect your agency’s intellectual property during a pitch or discovery session, or in your proposal.
How to fix it: Sometimes it’s a valid business decision to allow the client to own IP in pitch materials, spec creative or proposals — either because the agency negotiated payment for it, or because it’s a required “ticket” to participate in the opportunity. But make it an intentional decision.
Unless you’ve agreed with a prospective client that it will own the agency’s pre-engagement IP, consider a Nondisclosure Agreement that protects the agency’s ownership position. Absent that, at a minimum include IP ownership clauses in your proposal and pitch assets, and use copyright ownership notices on these materials and any spec creative produced.
2) You accept the client’s services contract without a legal review, or without pushing back on terms that are unattractive for the agency.
How to fix it: A proposed contract form is a suggestion, not a requirement. First, make sure you fully review the client’s contract (and related documents, like a Nondisclosure Agreement) and, if needed, have it vetted by legal counsel.
Second, be aware of the legally “unattractive” provisions that are most likely to be in the client’s form and — of course — drafted in favor of the client, such as: immediate IP ownership, restrictive covenants on the agency, extended work acceptance processes, or unreasonable invoicing timelines.
You can — and should — push back on the provisions that are unfair or don’t work for your Agency; You’ll never have better leverage than at the beginning of the engagement. You can also learn a lot about the client by the way they respond to your concerns.
3) Your agency recreates the legal paper trail every time it engages a new client.
How to fix it: The main reason many agencies create a “fire drill-style” experience every time they sign a new client and need to legally document the relationship is a lack of process — either having no consistent forms or language to use, or the absence of a lead person or department to handle the contract issues.
Avoid having inconsistent client service contracts, legal terms and conditions, nondisclosure agreements, IP ownership legends, and the like, by having a standard set of agency-approved contract documents and, where possible, a central person, department or procedure dedicated to the process. Then use those documents, and follow that process consistently.
4) Your agency transfers its intellectual property rights in the work to the client too soon, or gives away too much of its intellectual property to the client.
How to fix it: In many situations, everyone agrees that the client will own intellectual property in the agency’s work at some point — the question is when.
The common point of difference is that the client will want to own it immediately upon creation, while it’s in the agency’s best interest not to transfer those rights until it has been paid
Additionally, the agency may have pre-existing assets (creative, technology, process) that end up incorporated into the client’s work, but to which the Agency intends to retain ownership and only license to the client. The place to resolve these issues is in the Client’s Agency Services Contract or Legal Terms and Conditions (see Mistake #3).
5) You’re insufficiently protected from contingencies like late payments, non-payment, or legal liability for claims such as false advertising, IP infringement, or ad regulation compliance.
How to fix it: If the Agency is operating without Errors & Omissions insurance coverage, reconsider. The enhanced liability protection is easy to underrate until you have an issue or claim.
Additionally, give careful thought to the liability and indemnification language in your contracts to make sure that the agency’s liability is limited to the things actually within its control (for example, not for a product feature or claim provided by the Client).
Finally, review the payment terms in your contracts, making sure they properly incentivize the client to pay in a reasonable amount of time. Remedies like late fees, interest, and attorney fee or collection cost recovery will not be available to you unless they are in a written agreement signed by both parties.
New business is challenging enough for agencies without having to worry about the potential legal pitfalls that it creates. Sharon Toerek will be speaking on this topic at INBOUND 2016. Learn more about INBOUND.
Apple VP Lisa Jackson talks of sharing user data with government, but nothing new here folks
WikiLeaks’ ongoing dump of emails from Hillary Clinton’s campaign manager John Podesta have already offered a few insights relating to Apple and Tim Cook. The most recent dump, however, includes an email from Apple executive Lisa Jackson which may seem a little jarring to Apple customers at first because she is boasting about the thousands of times every month that Apple is sharing data with the government and the acknowledgement that, even with encryption, Apple devices still have some juicy morsels for law enforcement:
Thousands of times every month, we give governments information about Apple customers and devices, in response to warrants and other forms of legal process. We have a team that responds to those requests 24 hours a day. Strong encryption does not eliminate Apple’s ability to give law enforcement meta-data or any of a number of other very useful categories of data.
But keep in mind, there are over a billion Apple devices out there. The email was sent following Clinton voicing her opinion regarding encryption in the tech industry, but it is all stuff we’ve seen before…
Filed under: Apple
No hardware Escape key on new MacBook Pros? Don’t fret, macOS Sierra lets you remap the Escape action to a modifier key
After seeing the leaks for the upcoming MacBook Pro, many people have wondered how their workflows might be hindered by the removal of the hardware Escape key. While it’s very likely that an Escape key will be able to be mapped to the OLED Magic Toolbar, macOS Sierra contains another handy provision for those of you who still prefer to use a dedicated hardware key.
Filed under: Apple
More leaked macOS assets show Touch ID on new MacBook Pros w/ unlocking functionality
While a leak of Apple’s new MacBook Pro earlier today offered a first look at the much rumored OLED touch screen built into the device’s keyboard alongside Touch ID, we’ve found yet more hints that seem to show Touch ID can also be used for unlocking functionality.
Filed under: Apple
Live blog: Apple’s fiscal year Q4 2016 earnings call
Just moments ago, Apple reported its earnings for the fourth quarter of 2016 and now the company is preparing to hold a conference call with investors and reporters to discuss the Typically, Apple CEO Tim Cook and CFO Luca Maestri give a deeper look into the results, while questions will also be taken from analysts and investors.
Filed under: Apple
Apple announces Q4 2016 revenue of $46.9b: 45.5m iPhones, 9.2m iPads, 4.8m Macs
Apple today has officially reported its Q4 2016 earnings results with $46.9 billion in revenue and $9 billion in profit from the July to September quarter. In its earnings press release, Apple says the following:
Apple® today announced financial results for its fiscal 2016 fourth quarter ended September 24, 2016. The Company posted quarterly revenue of $46.9 billion and quarterly net income of $9 billion, or $1.67 per diluted share. These results compare to revenue of $51.5 billion and net income of $11.1 billion, or $1.96 per diluted share, in the year-ago quarter. Gross margin was 38 percent compared to 39.9 percent in the year-ago quarter. International sales accounted for 62 percent of the quarter’s revenue.
Filed under: Apple
Welp, Apple leaks its new MacBook Pro with Magic Toolbar ahead of this week’s event
Yesterday’s release of macOS Sierra has given us the first look at the new MacBook Pro sporting the long-rumored Magic Toolbar. The image, which is buried within the file structure of macOS Sierra 10.12.1 release, relates directly to the Touch ID functionality embedded within the function-row-replacing strip. The images, which were initially noted by a MacRumors tipster, are […]
Report: Apple continues hiring from BlackBerry’s QNX team for R&D office developing car software
Following an earlier report that Apple hired former BlackBerry employee and founder of the company’s QNX operating system, a new Bloomberg story today details Apple’s expansion of an R&D facility in Canada housing dozens of engineers that appear to be working on car related software.
The report points to many hires coming from BlackBerry’s QNX teams, which it notes is currently used as an underlying operating system in over 60 million cars. The team is located in Kanata, Ontario, Canada, the hometown of Blackberry’s QNX where Apple reportedly leased R&D office space back in January:
Filed under: Apple
Google’s new ‘Jamboard’ real-time collaboration tool will have companion/standalone iOS apps
At $6000, the Google Jamboard is clearly aimed at enterprise customers who want a unified real-time collaboration solution. However, the more interesting collaboration software that runs on the 55-inch 4K touchscreen will also be available through companion iOS phone and tablet apps.
Filed under: Apple
macOS hints at new MacBook Pro’s OLED touch bar on keyboard ahead of Apple’s event
A new discovery in yesterday’s release of macOS 10.12.1 hints at the much anticipated OLED touch screen expected to be integrated into Apple’s upcoming MacBook Pro rumored to arrive at the company’s October 27 event this week.
Filed under: Apple