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T-Mobile now lets subscribers stream unlimited video content from Apple Music over cellular with Binge On
Last fall T-Mobile introduced its Binge On feature that allows subscribers to watch unlimited video from select services over their network, and today the carrier has expanded Binge On to include video content from Apple Music. This means T-Mobile customers can watch music videos or other video content through Apple Music without worrying about hitting a data cap. The carrier already supported unlimited audio streaming through Apple Music through its Music Freedom program.
Filed under: Apple
All the Q3 AAPL numbers analysts are expecting to hear today; listen live
Business Insider gave us a steer last week on analyst expectations from Apple’s fiscal Q3 earnings report due later today, and the WSJ has now put together its own roundup of the consensus numbers analysts are expecting to hear.
Apple told us last quarter to expect revenue in the $41-43B range, with analysts anticipating that the company will land pretty much in the middle at $42.1B. Apple didn’t provide an estimate of earnings per share, but a Wall Street survey by Thomson Reuters forecasts the number at around $1.39 – a big drop on the $1.85 in the same quarter last year.
Analysts are pessimistic about iPhone numbers and revenues …
Filed under: Apple
Apple & others may soon be barred from using SMS for two-factor authentication
One of the options available when using Apple’s two-factor authentication (2FA) is to have a code sent to you via SMS. The US National Institute for Standards and Technology, which sets the standards for authentication software, says that text messaging is not sufficiently secure, and that its use for two-factor authentication will in future be barred.
Filed under: Apple
Blog SEO: How to Search Engine Optimize Your Blog Content
Search engine optimization is incredibly important for marketers. When you optimize your web pages — including your blog posts — you’re making your website more visible to people who are looking for keywords associated with your brand, product, or service via search engines like Google.
But it can be a pretty tricky tactic to master with Google’s copious algorithm updates.
How do you know what matters and what doesn’t? What are today’s blog SEO best practices, and what’s considered “old-school”? How on earth can you keep it all straight?
We understand confusion is a common issue facing inbound marketers — and we want to help. In this post, we’ll cover how to optimize your blog posts for the keywords you care about, along with a few other optimization tactics you should keep in mind.
Note that this list doesn’t cover every single SEO tactic under the sun. Rather, these tips are meant to get you started with improving SEO for your blog in particular.
HubSpot customers: If you want to see specific SEO optimization tips for your individual blog posts, click the chart icon on the far left side of the blog editor when you’re working on the post to access the SEO Optimization screen.
If you’re not a customer, you can use these tips as a sort of checklist as you blog.
How to Search Engine Optimize Your Blog Content
1) Focus on 1–2 long-tail keywords.
Optimizing your blog posts for keywords is not about incorporating as many keywords into your posts as possible. Turns out that’ll actually hurt your SEO because search engines will think you’re keyword stuffing (i.e., including your keywords as much as possible with the sole purpose of gaining ranking in organic search).
But that’s not cool with search engines, nor does it make for a very good reader experience. Instead, you should use keywords in your content in a way that doesn’t feel unnatural or forced.
A good rule of thumb is to focus on one or two keywords per blog post. This’ll help keep you focused on a goal for your post. While you can use more than one keyword in a single post, keep the focus of the post narrow enough to allow you to spend time actually optimizing for just one or two keywords.
Using long-tail keywords may be more efficient to this end, since website visitors searching long-tail terms will often be more qualified. In other words, you’ll bring in the right type of traffic — visitors who convert — by using long-tail keywords.
How do you know which keywords to use? My colleague Rachel Sprung wrote this great blog post on how to do keyword research, which lays out a keyword research process you can follow to help come up with and narrow down a list of terms you should be targeting.
2) Include these 1–2 keywords in specific parts of your post.
Now that you’ve got your one or two keywords, it’s time to incorporate them into your blog post. Where are the best parts of your posts to include these terms so you rank high in search results?
There are four essential places where you should try to include your keywords: headline, headers and body, URL, and meta description.
a) Title
The title (i.e., headline) of your blog post will be a search engine’s and reader’s first step in determining the relevancy of your content, so including a keyword here is vital.
Be sure to include your keyword within the first 65 characters of your headline, which is just about where Google cuts it off on search engine results pages (SERPs). Technically, Google measures by pixel width, not character count, and it recently increased the pixel width for organic search results from approximately 500 pixels to approximately 600 pixels, which translates into around 65 characters.
Long title? When you have a lengthy headline, it’s a good idea to get your keyword in the beginning since it might be cut off in SERPs towards the end, which can take a toll on your post’s perceived relevancy. In the example below, we had a long title that went over 65 characters, so we front-loaded it with the keyword we were trying to rank for: “on-page SEO.”
b) Headers & Body
Mention your keyword at a normal cadence throughout the body of your post and in the headers. That means including your keywords in your copy, but only in a natural, reader-friendly way. Don’t go overboard at the risk of being penalized for keyword stuffing. Before you start writing a new blog post, you’ll probably think about how to incorporate your keywords into your post. That’s a smart idea, but it shouldn’t be your only focus, nor even your primary focus.
Whenever you create content, your primary focus should be on what matters to your audience, not how many times you can include a keyword or keyword phrase in that content. Focus on being helpful and answering whatever question your customer might have asked to arrive on your post. Do that, and you’ll usually find you naturally optimize for important keywords, anyway.
c) URL
Search engines also look to your URL to figure out what your post is about, and it’s one of the first things it’ll crawl on a page. You have a huge opportunity to optimize your URLs on every post you publish, as every post lives on its own unique URL — so make sure you include your one to two keywords in it.
In the example below, we created the URL using the long-tail keyword we were trying to rank for: “email marketing examples.”
d) Meta Description
Later in this post, we’ll dive into explaining meta descriptions. Your meta description is meant to give search engines and readers information about your blog post’s content — so be certain to use your long-tail term so Google and your audience are clear on your post’s content. At the same time, keep in mind that the copy matters a great deal for click rates — the more engaging, the better.
3) Make sure your blog is mobile-friendly.
It’s been over a year since Google revealed that more people use the search engine on their mobile phones than on desktop. And for all those valuable search queries being done on mobile, Google displays the mobile-friendly results first. This is yet another example of Google heavily favoring mobile-friendly websites, which has been true ever since the algorithm updates of April 2015 and March 2016.
Notice how the mobile-friendly examples are listed first when I search for the best restaurants in Fort Myers on my phone. In fact, there are zero search results that aren’t mobile-friendly on the first page of my search results.
While responsive design and mobile-friendly websites have always been important for user experience, they’re becoming more and more important for SEO as well. So if you haven’t been focusing on improving your mobile experience, you’d better prioritize it now, or your search rankings could suffer.
(HubSpot customers: Breathe easy. All content created on HubSpot’s platform is automatically responsive to mobile devices.)
If your website uses responsive design, your blog pages will only have one URL instead of two different ones — for desktop and mobile, respectively. This helps your post’s SEO because any inbound links that come back to your site won’t be divided between the separate URLs. Any SEO power you gain from these links will be centralized, helping Google more easily recognize your post’s value and rank it accordingly.
Pro tip: What search engines value is constantly changing. Be sure you’re keeping on top of these changes by subscribing to Google’s official blog.
4) Optimize the meta description.
To review, a meta description is the additional text that appears in SERPs that lets readers know what the link is about. The meta description gives searchers information they need to determine whether or not your content is what they’re looking for, and ultimately helps them decide if they’ll click or not.
In addition to being reader-friendly (compelling and relevant), your meta description should include the long-tail keyword you are trying to rank for, because if we’re doing blogging right, that keyword is representative of the contents of your post.
In the example above, I searched for “newsletter examples.” The term is bolded in the meta description — helping readers make the connection between their search term and the result — and the copy “get inspired” catches attention and compels clicks.
Note: Nowadays, it’s not guaranteed that your meta description is always pulled into SERPs as it once was. More and more, Google has been pulling in other parts of your blog post that includes the keywords searched, presumably to give searchers optimal context around how the result matches their specific query.
Let me show you what I mean. Below is an example of two different search queries delivering two different snippets of text on Google SERPs. The first is a result of the query “no index no follow,” and pulls in the original meta description:
The second is a result of the query “noindex nofollow,” and pulls in the first instance of these specific keywords coming up in the body of the blog post:
While there’s not much you can do to influence what text gets pulled in, you should continue to optimize your post for readability (see above). By creating reader-friendly content with natural keyword inclusion, you’ll make it easier for Google to prove your post’s relevancy in SERPs for you.
5) Optimize your images.
Blog posts shouldn’t only contain text — you should also include images that help explain your content. But search engines don’t just look for images. Rather, they look for images with alt text.
Because search engines can’t “see” images the same way humans can, an image’s alt text tells them what an image is about — which ultimately helps those images be found in search. Alt text also makes for a better user experience, as it’ll display inside the image container when an image can’t be found or displayed, and can also improve accessibility for people with poor vision who are using screen readers.
Technically, alt text is an attribute that can be added to an image tag in HTML. Here’s what a complete image tag might look like (bolding added for emphasis):
<img class=”alignCenter shadow” src=”image.jpg” alt=”image-description” title=”image tooltip”>
Adding keywords to your alt text may seem minor — and it isn’t going to impact your search rankings as much as other things on this list. But it is worth the extra minute it takes to change the name from “IMG23940” to something accurate and descriptive, like “puppies-playing-in-basket:”
Read this blog post to learn more on-page SEO tips for keyword optimizing the most critical parts of your website.
HubSpot customers: The SEO Panel will recognize whether or not you have optimized your images. Though these elements are not as important as some other optimizations, they’re still necessary (not to mention easy to add).

6) Don’t use too many similar topic tags.
Topic tags can help organize your blog content, but if you overuse them, they can actually be harmful. If you have too many similar tags, you may get penalized by search engines for having duplicate content.
Think of it this way: When you create a topic tag, you also create a new site page where the content from those topic tags will appear. If you use too many similar tags for the same content, it then appears to search engines as if you’re showing the content multiple times throughout your website. For example, topic tags like “blogging,” “blog,” and “blog posts” are too similar to one another to be used on the same post.
If you’re worried that your current blog posts have too many similar tags, take some time in the near future to clear them up. Choose about 15–25 topic tags that you think are important to your blog and that aren’t too similar to each other, and then only tag your posts with those keywords. That way, you won’t have to worry about duplicate content.
7) Use URL structures that help your visitors.
The URL structure of your web pages (which are different from the specific URLs of your posts) should make it easy for your visitors to understand the structure of your website and the content they’re about to see. Search engines favor web page URLs that make it easier for them and website visitors to understand the content on the page.
For instance, let’s take a look at HubSpot’s main blog page, which lives at http://ift.tt/n37HpG. When you look at the site itself, you’ll see there are two blog sections — Marketing and Sales — each containing many different blog posts.
This visual differentiation is also baked into the blog’s URL structure. If I decided to go to the Marketing section from this main page, I would be taken to the URL http://ift.tt/19PNGaV. If we want to read the Sales section, all we have to do is change where it says “marketing” in the URL to “sales”: http://ift.tt/19WtlCB. This URL structure helps me understand that “/marketing” and “/sales” are smaller sections within the larger blog.
What if there’s a specific article we want to read — perhaps “How to Do Keyword Research: A Beginner’s Guide”? Its URL structure — http://ift.tt/1l5bKLb — denotes that it’s an article from the Marketing section of the blog.
In this way, URL structure acts as a categorization system for readers, letting them know where they are on the website and how to access new site pages. Search engines appreciate this, as it makes it easier for them to identify exactly what information searchers will access on different parts of your blog or website.
Get more best practices for URL structure from Moz here.
8) Link internally when possible.
Inbound links to your content help show search engines the validity or relevancy of your content. The same goes for linking internally to other pages on your website. If you’ve written about a topic that’s mentioned in your blog post on another blog post, ebook, or web page, it’s a best practice to link to that page.
You might’ve noticed that I’ve been doing that from time to time throughout this blog post when I think it’s helpful for our readers. Not only will internal linking help keep visitors on your website, but it also surfaces your other relevant and authoritative pages to search engines.
HubSpot customers: The SEO Panel automatically suggests linking to other internal resources on your website. Think of it as solving for your SEO while also helping your visitors get more information from your content.
If you’re looking for more internal links to add to your post but aren’t sure which would be relevant, you can click “Explore some internal links you might use in this post” for a list of recommendations.
9) Use Google’s Search Console.
Google’s free Search Console contains a section called the Search Analytics Report. This report helps you analyze clicks from Google Search, and it’s useful to determine which keywords people are using to find your blog content. Learn how to use it by reading this blog post written by my colleague Matthew Barby and by reading Google’s official support page here.
If you’re interested in optimizing your best-performing older blog posts for traffic and leads like we’ve been doing since 2015, this tool can help identify low-hanging fruit.
A lot of content marketers struggle with optimizing their blog posts for search. The truth is, your blog posts won’t start ranking immediately. It takes time to build up search authority. But when you publish blog posts frequently and consistently optimize them for search while maintaining a reader-friendly experience, you’ll reap the rewards in the form of traffic and leads long-term.
What tips do you know that can help make blog posts SEO-friendly? Share your advice below.
Editor’s Note: This post was originally published in February 2014 and has been updated for freshness, accuracy, and comprehensiveness.
Patent to allow Apple Pencil to work with a Mac trackpad now granted
A patent application geared to allowing the Apple Pencil to work with Mac trackpads has today been granted.
Filed under: Apple
The Essential Cheat Sheet of Cover Photo Dimensions for Facebook, Twitter & More [+ Templates]
Having a social media profile without a cover photo is like having a brick-and-mortar business without a store sign. Although brands could technically do without either, I wouldn’t recommend it.
Social media cover photos are great for communicating brand values, highlighting a current campaign, or conveying what your company has to offer. But if you’re a social media marketing manager who doesn’t also happen to be a designer, creating cover photos for your social accounts like Facebook, Twitter, and LinkedIn is probably easier said than done.
You either have to struggle to design a professional-looking cover photo for each social network on your own, get a more design-savvy colleague to do it for you, or outsource the work to a freelancer or agency.
Click here to download our pre-sized cover photo templates for Facebook, Twitter, LinkedIn, Google+, and YouTube.
And considering social media cover photos are likely something you’ll want to update regularly to align with new campaigns, cover photo design can be an ongoing process — not to mention how frequently social networks redesign their layouts, inevitably affecting cover photo sizes by cropping, warping, and mucking up your existing design.
This is definitely not ideal for brands looking to put their best foot forward in social media. So what’s a poor marketer to do when the only scalable option is to take graphic design into their own hands?
The Solution: The Essential Cheat Sheet for Social Media Cover Photo Dimensions [+ PowerPoint Templates]
To make things easier on social media managers and non-designers doing design, we created an essential cheat sheet containing the most up-to-date social media cover photo dimensions — something you can bookmark and reference when you’re ready to create or re-create a cover photo for Facebook, Twitter, LinkedIn, YouTube, or Google+.
We also created free, downloadable PowerPoint templates that are already pre-sized for each channel’s specific cover photo dimensions so you can easily customize them for your own business. Just add your creative, save it as an image file, and upload it to your social media business page.
Cover Photo Sizes for Facebook, Twitter, LinkedIn, Google+, and YouTube
- Facebook: 851 px wide x 315 px tall
- Twitter: 1,500 px wide by 500 px tall
- LinkedIn: 646 px wide x 220 px tall
- Google+: 1,080 px wide x 608 px tall
- YouTube: 2,560 px wide x 1,440 px tall | Desktop Banner: 2,560 px wide x 423 px tall
You can download your free cover photo templates in PowerPoint here (template example pictured below) for each of these five social networks.
And if you need some help with your DIY design skills before you start creating cover photos, check out our free ebook: Design it Yourself: The Marketer’s Crash Course in Visual Content Creation. It’ll walk you through everything you need to know to start designing visual content yourself — no previous design experience required.
Happy designing!
Editor’s Note: This post was originally published in December 2014 and has been updated to reflect the latest social media cover photo dimensions for 2016.
Google Maps continues attempt to tempt back iOS users with cleaner UI, highlighted ‘areas of interest’ [Video]
While Apple Maps got off to a rocky start, with many of us opting to use Google Maps instead, it did manage to gradually win back our confidence – with three times as many users as its Google rival by the end of last year. But Google is working hard to tempt back iOS users with an improved user-interface and a new way to highlight where the action is when visiting a new city.
The most visible difference is that many road outlines have been replaced with solid color. This small change makes a surprisingly big difference to the clarity of the maps, as seen above. But it’s the new ‘areas of interest’ feature that may provide the greatest temptation to switch apps …
Filed under: Apple
6 Overlooked Ways to Win More New Clients
Every agency professional knows that sinking feeling — you pursued what you thought was a warm lead for weeks, only to have them pass on your services. You don’t understand where it all went wrong. Your agency has a lot to offer, so why aren’t any of your prospects taking the bait?
It’s time to stop getting your hopes up and start incorporating these strategies into your agency’s business development plan.
6 Strategies for Winning More Clients
1) Make sure they’re worth it.
It’s easy to get excited when a lead starts to warm up, but hold yourself back from jumping into a contract before you’ve determined they’re a good fit. The last thing you want is a new client that your agency can’t entirely accommodate or who isn’t actually prepared to invest the necessary time and money in your services.
Start by writing up your ideal client profile — a list of qualities that your agency can use to determine if a prospect will be a sustainable and profitable client down the line. As a starting point, look to your past or current accounts that have resulted in rewarding business relationships, and think about exactly what made them work so well. This will enable your team to more selectively seek out and nurture leads that fit your ideal profile, leading to a pool of prospects who are more likely to close as valuable new accounts.
Once you know exactly what to look for, make an effort to get to know your prospects. Remember: Qualifying a new lead shouldn’t feel like swiping left or right on a dating app. You need more than a fleeting first impression to make an informed decision. Learn to ask smart qualifying questions that help you understand your prospective client’s motivations, goals, challenges, and resources. In turn, your prospect gets to see that your agency is thoughtful and deliberate about pursuing serious contracts — it’s a win-win.
At any point in the qualification process, don’t be afraid to be picky. If leads don’t meet your agency’s criteria — or if you don’t think you can fully get behind their product or service — disqualify them and move on.
2) Don’t let your leads go cold.
Cultivating a productive lead generation campaign is important — but it’s only one component of winning more clients for your agency. Before you can close the deal, you need to spin up an effective lead nurturing program.
Leads don’t have a long shelf life, leaving you with a limited window of time to engage with them. But unfortunately, when it comes to business development, many agencies simply fail to actively prioritize a nurturing strategy, resulting in cold leads and missed opportunities. And we get it — you’re pressed for time, and at the end of the day, your current clients are your absolute top priority. Just keep in mind that 73% of all B2B leads are not sales-ready. You need a strategy for moving them closer to the point of purchase.
So what’s an agency to do? This is where targeted lead nurturing comes in. And it doesn’t have to be complicated and time consuming. With email automation, you can set up nurturing workflows to engage with potential clients, familiarize them with your services, and personalize content to fit their stage in the marketing funnel. Leads don’t warm up on their own — convince them to invest in you.
3) Gain trust by selling quick win projects.
The best way for your agency to prove value to a lead is to start demonstrating value as soon as possible. Consider offering hot prospects an initial project that gives them a sampling of your team’s expertise. Create a simplified version of what your agency would usually offer new clients at the beginning of a contract, such as keyword research, buyer persona development, an educational workshop, or even a brief brand audit.
Keep it relevant to what the potential client is looking for, and keep it short. Nobody — absolutely nobody — wants to read a 25-page proposal. Focus on big bullet points and quick wins for the prospect. This is not a big project proposal. It’s an enticing sample of what your agency is capable of.
4) Avoid fights you can’t win.
Nurturing a lead, generating a proposal, selling your agency’s services — these things all take time, and it’s realistically not worth putting in the hours if there’s only a slim chance of a prospect converting. A big company showing interest in your agency is exciting, but don’t drop everything and spend hundreds of hours to create a pitch and even spec work if your chances of winning are slim. In a fight that big, nobody has great odds, and you’ll have to work harder to really get noticed.
You should also be wary of businesses who are prematurely looking for a marketing agency. Maybe they can’t afford to pay an agency yet, or they’re still under contract with another agency. Either way, pitching them isn’t likely to result in actual paid work, so don’t waste your team’s time.
To generate more business for your agency, focus primarily on the safe bets — bids where your agency has a realistic chance of closing the deal.
5) Narrow your sights on a niche.
Take a look at some of your past clients and ask yourself: Is there a pattern here? If the answer is “yes,” you may already be on your way to becoming a niche agency. There are definitely benefits to tailoring your offerings to appeal to a single business type or industry — there’s a less crowded playing field, you can gaining a strong reputation with a targeted audience, and there are more opportunities for referral generation.
Not to mention you’ll reap major SEO benefits. Try searching for “marketing agency boston” and your search yields 56,500,000 results. Now try “marketing agency for law firms boston.” You get a pared-down 1,210,000 results. When potential clients search for agencies online, they use specific, long tail keywords, not broad terms.
If you focus on a niche, you tap into a pool of clients who have similar goals and challenges — and you can become an expert at meeting them. If a law firm in Boston is seeking out a new marketing agency, and they see that you’ve worked with several other law firms, you’re going to be at the top of their list. There are many more opportunities to get discovered when you concentrate your efforts on an individual area.
6) Build your brand to increase credibility.
It’s your job to make other businesses look good — but don’t forget about yourself. The way your agency presents itself — from your website down to your email signatures — really matters to prospective clients. You don’t want anyone to ask you, “If your agency is so good, why does your website look like it hasn’t been updated since 2006?”
Your brand should be reflection of all that you’re capable of, so think of yourself as your most experimental and creative client. Try out your best ideas on yourself, and don’t be afraid to experiemnt. Remember that prospects seeking out a new agency are sifting through tons of agency websites that look the same and all claim the same things. It pays in a big way to differentiate yourself.
The Secret to Cutting Your Facebook Ad Spend
Are your Facebook ads costing you too much money? Do you want to run successful campaigns and not break the bank on advertising? The answer is not so obvious. And it starts with creative use of your blog. In this article, you’ll discover how to reduce your ad spend on Facebook. #1: Write Five Focused […]
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– Your Guide to the Social Media Jungle
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4 Ways to Include Fans in Your Social Media Activities
Do you want to build a stronger community? Looking for ways to spark engagement with your followers? Your fans and customers can play an important part in developing a social media presence that shares authentic stories. In this article, you’ll discover four creative ways to include fans in your social media marketing. #1: Give Fans […]
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– Your Guide to the Social Media Jungle
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Chicago police arrest 6 people involved in string of fraudulent purchases from local Apple Stores
Six New York residents were charged today after authorities discovered they were attempting to make fraudulent purchases at various Apple retail locations in the Chicago area. According to the Chicago Tribune, the six people were charged in “an organized criminal enterprise.”
Filed under: Apple
Report: Eye scanning capabilities coming to the iPhone in 2018
Touch ID brought major changes to how people unlock their iPhones, but it doesn’t appear as if Apple is stopping there. We initially reported that Apple was developing an eye scanning technology back in 2014, but a new report today says the capability could be launching to the public as soon as 2018.
Filed under: Apple
Opinion: 5 reasons why you shouldn’t jailbreak your iPhone
Most people know that I’ve been a staunch jailbreak proponent over the years, but my enthusiasm for jailbreaking has been waning as of late. Much of this has to do with the amount of features, jailbreak-inspired or not, that Apple stuffs into new iOS software each summer.
That’s not to say that I’d knock anyone who chooses to jailbreak, because that’s your prerogative. But there are some things that should give potential jailbreakers pause when it comes to the latest iOS jailbreak. Ladies and gentlemen, it’s time to play devil’s advocate… more…
Filed under: Apple
Here’s how the rumored ‘iPhone 7’ release date compares to every iPhone launch so far
Two dates surfaced over the weekend regarding when the so-called iPhone 7 could be introduced and available to purchase. Evan Blass, better known as @evleaks, tweeted Friday night that the next iPhone would be released during the week of September 12th, then added on Saturday that he indeed meant the actual retail release and that “it should happen on Friday, Sept. 16th.”
We noted in our coverage this morning that a two-week period typically occurs the time between the iPhone announcement and release date, which suggests a late August to early September Apple event assuming the September 16th date is accurate. So how does that date compare to past iPhone releases? Below we’ve compared every iPhone announcement, pre-order, and release date so far…
Filed under: Apple
With iOS 10 Safari, Apple improves the animated GIFs experience on iPhone and iPad
iOS 10 includes a lot of new flagship features, from iMessage apps to a Siri SDK, as well as a lot of small tweaks and enhancements. The WebKit blog is highlighting one of these small feature changes, which makes watching animated GIFs on the web way better with iOS 10.
A lot of GIFs today are actually encoded as videos as GIF itself is a very bad format for animated content despite its popularity. However, Apple has imposed many restrictions on how videos behave in iPhone Safari such as requiring user interaction for playback to start until now. Up until iOS 9, many websites displayed GIFs as <video> elements but were held back by the limitations Apple enforced. With iOS 10, silent videos can now autoplay in the page, perfect for animated GIFs …
Filed under: Apple
3 Tips for Accurately Estimating Project Duration
To the untrained eye, it may seem that when you’re planning a project all you need to do is pull a start date out of the air and that’s when everyone needs to hit the ground running.
You only need to go down that path as a project manager once to realize that doesn’t work. Worse yet, the consequences for not meeting the date are fierce, and long-lasting. Why is it so hard to determine exactly how long something will take? Let’s discuss it.
Why project duration planning is complicated
- People
Estimating activity duration many times come from the resources that are responsible for the work. This sounds like a great place to start…and it is. There’s no better place to get an idea of what is really involved to complete the work than the person that is responsible.
It’s dangerous to take their word for how long something will take when planning for a project. Why? Because they’re human. People tend to, because of complexity, incorrectly analyse something. They incorrectly breaking it down, and decide it that won’t take any time at all.
This could be for a few reasons
- They may have glossed over the details and didn’t quite understand what was involved to complete the task.
- They may not want to look bad in front of their peers and supervisors as to how long something will take and come in with a low-ball estimate.
- Or, there’s the other end of the spectrum of a ridiculously high estimates based upon overstating the complexity of the project. Neither too high nor too low is acceptable.
It needs to come in “just right” and accurate so you can move forward with confidence when you are planning for a project. But, accuracy can be at times elusive as people are involved.
- Processes
A word of caution, processes can break down and orphan a project somewhere along the way when waiting for approvals, sign-offs, or other checks and balances that have been put in place for the benefit of the project. They are for the purpose of saving time, and this is usually the case. Processes can streamline how long a project takes to move through its phases until it reaches completion. But, it’s hard to estimate when these processes will bog a project down and this will throw you into a “how long will this take?” a tailspin.
- Technology
Most projects today rely upon existing, and more often than not, new technology. This could be in the form of equipment, software, or even hardware. The long-term benefit of utilizing new technology ultimately takes less time to work on a project. However, the short-term reality there are unknown learning curves involved that can throw a wrench into accurately planning duration for a project.
How can you improve accuracy when estimating project duration?
The above provides a better understanding of the challenges that can surface from people, process, and technology when it comes to planning for a project. What are some of the things you can do to improve the accuracy of your estimates and keep your emotional sanity?
- Be clear about the final deliverables
As a project manager make it extremely easy for a resource to understand the completion process on a particular activity. In other words, all elements of the deliverable are documented and clear. Sit down with the resource that is responsible for putting the estimate together and work through the details with them. Answer any questions they may have. Eliminate any areas that may come across as vague. Make sure you feel 100% comfortable that they understand the breadth, depth, and nuances of the project expectations. For example, what needs to be delivered – discuss the final estimates together. Spending this extra time will give you the confidence you need for accurate estimates when you are planning for a project. Also, consider using RACI, a responsibility assignment matrix, to help organize project expectations, hence, providing a better time estimation.
- Look to the past
Have you done something like this before in the past? Pull out old project plans, lessons learned, and documentation from previous projects that will help you with new estimates. Better yet, added to these documents are the people that did the work. This bit of information will give you a solid basis for activity duration when planning for a project.
- Define activity start and stop point clearly
There are certain areas that are black and white when putting together estimates. For example, the marketing department is not going to accidentally stumble into the deliverables that the engineering department is responsible for. Continuing with this example, there needs to be an extremely clear hand off between the engineering function and the QA (quality assurance) function. If that clear hand-off is not in place, the engineering department may feel they’re responsible for performing the QA. QA may not know that the engineering department is performing this function. They then provide an activity duration estimate. As the engineering department has already done this and now it’s duplicate work. Make sure your project plan clearly defines who is responsible for which activity while you are
Recap
Activity duration planning for a project is not an easy task. However, over time it that can become easier. You’ll begin to develop a relationship and track record with the resources that put the estimates together. You’ll learn which estimates you can trust, which ones you need to add a little extra time, and which estimates can afford to take a bit off the top. Provide continuous feedback to your teams about how long something actually takes. To conclude, building this type of shared knowledge can prove valuable when the next project gets underway.
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Understanding Responsibility Assignment Matrix (RACI Matrix)
Introduction
No matter what project size, job descriptions should be clearly defined. Whether it’s a 5-person team or an international collaboration, everyone needs to understand their role: that being the tasks and activities each person must complete. One way to define each team member’s role is to use a RACI matrix. An example of a responsibility assignment matrix, it shows the expense at the lowest level of work for the purpose of managing cost and duration. It is a charting system that illustrates the task’s goal and the required action for each person. This assists with reducing confusion on expectations, in turn, increasing project efficiency. In this context, decisions are made more quickly, accountability is clear and workload is evenly distributed. But wait, is the RACI matrix the be-all and end-all? I will let you know what the project management professionals think. But first…
RACI Matrix/Chart
If you would like to explicitly communicate on a project, the RACI matrix can help with that. RACI organizes your project so that everyone knows what’s happening. With RACI, map out who is Responsible, is Accountable, must be Consulted with, and shall stay Informed.
Lets break it down further. Here is what your project delegation looks like with RACI.
Responsible – Who is completing the task.
Accountable – Who is making decisions and taking actions on the task(s).
Consulted – Who will be communicated with regarding decisions and tasks.
Informed – Who will be updated on decisions and actions during the project.
Need to see more about RACI? Download the RACI Chart Guide & Templates – Free.
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Suggested Books
Even the Project Management Body of Knowledge (PMBOK Guide) has a section for RACI under matrix-based charts. The PMBOK uses RACI as an example of a Responsibility Assignment Matrix, RAM. A RAM serves the purpose of showing which activities belong to each team member.
For more information about the PMBOK Guide, we wrote an article for you.
RACI Example
Let’s understand RACI better with a simplified example. John is developing software feature X that will be integrated with software feature Y – developed by Jess. Mike is the project manager and Irina is in marketing. For feature X, John is responsible, Mike is accountable, and Jess needs to be consulted with as her feature will integrate with John’s. Lastly, Irina simply needs to be informed when the task is complete.
What Makes RACI Useful?
It informs the organisation about its employees workload as it shows which role(s) are assigned to each person. For example, the organisation can see if someone has been placed in the responsible role too many times or not. In other words, does this person have a lot or a too few tasks to complete. That way, the organisation knows whether someone has too many or could take-on more responsibilities.
Use RACI for the successful completion of a project as everyone impacted is in the loop. This reduces miscommunication and increases productivity. So, if a task was incorrectly completed RACI tells you who was involved and ultimately accountable.
In short, RACI makes it easier for you to have the right conversation with the right people. In turn, saving everyone time.
RACI Users: What do The PMs Think of this type of responsibility assignment matrix?
- It’s Confusing. Working with this matrix can lead to confusion about required actions:
- This tool explains each person’s role, but the necessary action(s) for each role can be unclear. Some feel that it’s not clear whether the responsible or accountable plans the task. With that being said, you could look at RACI in this way – apply the matrix as deemed necessary. You choose if the responsible or the accountable plans the task.
- The consult role is unclear. The project manager and the person consulted need to decide whether the consulted will only give direction when asked or whether they will offer direction when they feel it is suitable, and make sure their input is implemented.
- It won’t fix a dysfunctional team. PM’s feel that the RACI matrix will not fix a team that has poor moral. Before RACI can be effective, you must have a team that has no issues. RACI is not a tool that fixes a dysfunctional team. RACI improves communication flow in a cohesive group.
- Is the responsible not accountable? There’s the impression that it’s the case as it is a separate role, hence, a different person. To reiterate, some feel that if the accountable and responsible are different people it means that the responsible is not accountable for his/her actions. Alternatively, this could be sorted-out between these two roles.
RACI’s Variations and Alternatives – More Confusion or Benefits? Depending on the setup of the project team, the RACI matrix has variations and alternatives. PMs criticize these because they feel that the variations/alternatives are trying to compensate for the matrix’s original design. If it had been designed well, one version of the matrix would suffice. On the other hand, having alternatives/variations to choose from means that the matrix is flexible to the team’s needs.
- RACI is a tool to organize team members in accordance with the goal of the project. If there are aspects of RACI that are too vague, consider that as an opportunity for the PM to think outside the “matrix”, aka box, and adapt this tool to his/her team – providing that is suitable.
- How PMs have used RACI
Professionals in the PM field have found that they have benefited from using the RACI matrix by following these 6 steps:- List of project tasks
- Identify project stakeholders
- Know the responsible and accountable for each task along with its stakeholders
- At least one stakeholder accountable for every task
- Only one accountable stakeholder
- The final step includes a discussion with all the stakeholder and will be explained in the next part of this article. This is to ensure that the stakeholders understands their role. This is a recommended use of RACI for IT projects.
- Good for scrum teams?
Here is an example of how one PM used RACI in a scrum context. To meet the goal of the project, he added F to RACI: Facilitate activities. To summarize, the person in the F role, Facilitate, organized the activities for the scrum project as illustrated in the image below. The use of RACI in a scrum context stimulated an interesting discussion between PM professionals. Some felt that this model would provide recognition of a job well done, or blame of a poorly executed job, to one person – impacting team cohesion. This way of organizing would impact the fundamentals of Scrum – self organization. Counter arguments included, one must consider the extent to which RACI is applied. To use RACI to its potential, it is suggested that you find a balance between ridged roles and responsibilities, and flexibility in a self organizing team. Is that possible?
Course Suggestion
Interested in more guidance on how to use RACI to its potential? We have it for you.
If you’re new to the RACI Model, you can complete an introductory course that will explain the steps to create your RACI chart. After the RACI course you will be able to create charts with ease and show others how to as well. The course is for beginners with little to no background on the matrix tool.
Course Price – $25
PlanHammer – RACI Matrix software
Interested in a project management software that has a RACI Matrix + Work Breakdown Structure, then checkout PlanHammer – a combination of classical and agile tools with a Kanban board.
How to Make RACI Work for You
As noted above this type of responsibility assignment matrix is effective. To know how to apply this model you should analyse, analyse, analyse! Balance is your key to success with RACI. If there are too many or not enough people in each role it slows down the completion of your project tasks or even prevents completion.
To use RACI effectively make sure to have:
- One accountable per task. If you have more than one, it would be like having multiple people driving a car. It doesn’t work! If there is no driver, it will be hard to get that car to move forward – no decisions or action are taken on the project.
- The right amount of people responsible. Too many people assigned to the same task, and you have an excellent way to waste time. You also may get duplicate work. If you have a quick and simple task, the responsible could also be the accountable.
- Do not have too many consults: it could slow the task completion. If you need to consult with several people before completing your task, you have yourself another time waster. Or, conflicting input on how to complete the task.
- Keep people Informed. Perhaps you don’t need to consult with people, you simply need to update them. Make sure you have people in this role otherwise you could have problems relating to a lack of communication.
How do you get the right balance with RACI?
Make it a collaborative effort. Everyone should be comfortable with each role that they and their counterparts have. In short, improve communication and efficiency with the RACI matrix. Used to it’s potential, everyone wins. You will stop receiving unnecessary information, like an abundance of emails that you may not need to read. You will also increase job satisfaction with clearly defined roles.
RACI Videos: What You Need to Know
These first two videos provide you a short snippet of how RACI can work for you. Looking for a longer explanation? Watch video 3.
1. This a 5 minute video regarding the basics of RACI and how the program can benefit your organisation.
Ready to Make Your Own RACI chart?
2. This video shows you how in just 1 minute
Web Tutorial
3. Take it even further with this video. This 20 minute video will walk you through how RACI will help you manage matters related to efficiency, accountability and role clarification. After you answer questions relating to your organisation, this RACI video takes you through a hypothetical situation about what it would look like if no one completed a task, and how RACI can manage it.
Recap
In sum, it’s evident that a well organised team is crucial to successfully complete a project. A responsibility assignment matrix is advantageous, if not paramount, in achieving this. RACI has proven to be beneficial, yet it has its drawbacks. Still, consider that with any PM tool finding the one that works the best for you is key. I hope this article was beneficial. And now it’s your turn, I would like to hear from you. Have you used RACI? What has been your experience?
The post Understanding Responsibility Assignment Matrix (RACI Matrix) appeared first on Project-Management.com.
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