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When Larry Drebes, CEO of Janrain, set out to study online consumer experiences earlier this summer, he knew that relevant content would be at the forefront of consumer minds. We’ve seen for years that emails which are personalized to the recipient do better than their generic counterparts.

But perhaps what he could not have anticipated was just how much consumers have come to expect personalization at every stage in their buying process. In truth, nearly three-fourths of respondents in the national poll expressed frustration at content that does not recognize them and adapt to their interests.

“These results [indicate] that consumers have reached the tipping point when it comes to being shown content that isn’t relevant to them,” Drebes explained. “Consumers have been pretty consistent and clear in their feedback, the way to avoid alienating them is to give them what they want — personalized, relevant content using their data in a responsible and transparent way.”

To put it plainly, consumers don’t just like personalized marketing experiences. They expect them. Here are 24 stats to prove why you need to embrace personalized marketing in 2020. 

Benefits and Challenges of Personalized Marketing

• Message Personalization is the #1 tactic used by email marketers to increase engagement rates. (HubSpot)
• More than 20% of marketers say personalization can improve email engagement. (HubSpot)

• 99% of marketers say personalization helps advance customer relationships, with 78% claiming it has a“strong” or “extremely strong” impact. (Evergage)
• 80% of consumers are more likely to make a purchase when brands offer personalized experiences. (Epsilon)
• 90% of U.S. consumers find personalized marketing content somewhat to very appealing. (Statista)
• 78% of marketers say email is the most personalized channel, followed by websites, which 56% of marketers noted. (Evergage)
• The biggest challenge that ABM teams face is personalizing their strategy. (HubSpot)
• 40% of marketers say their biggest challenge with personalization is linking to data-related technologies, while 34% struggle with poor data quality. (Experian)
• 78% of brands say they struggle with “data debt” or not having enough quick data about their customers to not launch relevant personalization tactics. (Experian)

Consumer Preferences of Personalized Marketing

• 92% of marketers say customers and prospects expect a personalized experience — up from 85% in 2019. (Evergage)
• 45% of consumers say the “coolest” personalized tactic they’ve seen is when a brand apologizes for poor shopping experiences. (Accenture)
• 74% of consumers would find “living profiles” valuable if they could be used to curate the experiences, offers, and products they receive. (Accenture)
• 67% of consumers think it’s important for brands to automatically adjust content based on current context. When brands don’t adjust accordingly, 42% of consumers will “get annoyed” that content isn’t personalized. (Adobe)
• 82% of consumers primarily engage with marketing content on smartphones, while 63% engage with content primarily on computers. (Adobe)

Source

Data Privacy Preferences

• 83% of shoppers would exchange data for a more personalized experience. (Accenture)
• In a 2019 study, 79% of consumers surveyed believed companies knew too much about them, but 90% were still willing to share behavioral data for a cheaper and easier brand experience. (SmarterHQ)
• Three out of four consumers say a business has never communicated with them online in a way that felt too personalized or invasive. (Accenture)
• Of the one quarter of consumers who’ve received a personal or invasive brand experience, 64 percent) say it was because the brand had information about them that they didn’t share knowingly or directly. (Accenture)
• In an Accenture survey, consumers said the “creepiest” personalized marketing tactics involved texting or sending a notification when someone walked past a brand’s store and launching social media ads for items consumers browsed on a brand website. (Accenture)

Anonymous vs. Permission-Based Personalization

There are varying opinions in marketing about the appropriate time in the customer lifecycle to use personalization.

While some argue that personalization should only take place after the end-viewer has consciously provided information to the company, other companies use anonymous data, like the location attached to a viewer’s IP address, in order to target viewers by location. In developing your personalization strategy, you’ll need to decide what the right approach is for your company and customers.

• Regardless of what technology enables, it’s essential that your strategy start and end with the needs and preferences of the customer. For many, that will mean waiting until the customer has engaged with you before personalizing content.
• 42% of surveyed marketers claim they personalize using anonymous data. (eConsultancy/Adobe) 
• 57% are okay with providing personal information on a website as long as it’s for their benefit and being used in responsible ways. (Janrain)
• 77% would trust businesses more if they explained how they’re using personal information to improve their online experience. (Janrain) 
• 62% of adults under 34 are willing to share their location for more relevant content. (Jiwire) 

Navigating Marketing Personalization

We have entered into an exciting time for marketers and buyers alike. The ability to create unique experiences for each prospective customer will undoubtedly lead to buying experiences that are more relevant, useful, and enjoyable. As we navigate this new space and develop strategies, it will be important to keep an open discussion going about what’s working and what’s not in the world of personalization.  

This data is helping to frame the early stages of that conversation. Hopefully the coming year will result in more results and good case studies of companies using personalization to create a more “human” marketing experience.

Editor’s Note: This post was originally published in September of 2013, but was updated in May 11 for comprehensiveness and freshness.

For the last few months, businesses around the world have had to rapidly adapt to the impact of COVID-19.

In a time where it seems like things change every day, it can be difficult to gauge whether the challenges your business is facing are widespread.

That’s why we’re publishing week-over-week benchmark data for core business metrics like website traffic, email send and open rates, sales engagements, close rates, and more. These core metrics are split by region, company size, and industry cuts, so you can explore data for companies most similar to yours. You can find the data, and more context on the dataset and sources, here.

Because the data is aggregated from our customer base, please keep in mind that individual businesses, including HubSpot’s, may differ based on their own markets, customer base, industry, geography, stage, and/or other factors.

These insights are refreshed every Thursday morning ET, and will be accompanied by this short writeup. You can find past writeups using this timeline.

We hope to establish useful benchmarks to measure your business against, and serve as an early indicator of when short- or long-term adjustments may be needed in your strategy.

What We’re Seeing

Here are the three key takeaways from the most recent week’s data:

1. Deals created and closed gain positive momentum as some industries and countries show encouraging performance towards mid-May.

After a 6% increase during the week of May 4, global deals created rose another 6% last week. Deal creation is still 7% below pre-COVID levels, but this metric has been trending in a positive direction over the past few weeks. The number of deals closed also increased by 8%, which is a promising sign after seeing the recent rise in deals created earlier this month. The combined growth of deals created and deals closed should provide optimism for sales teams, especially those working in industries that haven’t been as structurally impacted by COVID-19.

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Almost all industries experienced an increase in deal creation during the week of May 11, except for consumer goods which dropped 11% from the previous week. There are now four industries that are trending close to or above pre-COVID levels as construction is 17% above, computer software is 4% above, and manufacturing is 2% above the benchmark. Consumer goods is trending 4% below pre-COVID levels, and although it experienced a drop in deals created last week, that dip was accompanied by a 17% increase in deals closed-won, which is a hopeful sign for sales teams as we move towards the end of May.

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For the last several weeks, we’ve been paying attention to countries that have been in the news for reopening their economies. Italy, Spain, and Germany, all saw increases in deals created during the week of May 11. Italy experienced the largest bump with a 12% increase in deal creation and a 14% increase in deals closed. Germany had a 5% increase in deals created and stayed on par with global averages for deals closed. Germany’s performance is similar to Australia’s as deals created there were 6% higher during the week of May 11 and are now trending just above pre-COVID levels.

The United States is another country that’s near the top of our watchlist. You can explore its macro-regional data here, but we’ll provide a more detailed breakdown later in this post.

2. Sales teams return to calling, marketing metrics show strong engagement, and the demand on inbound channels remains high.

After weeks of remaining flat, sales email response rates saw a slight increase during the week of May 11. While response rates are still below pre-COVID levels, this recent rise in engagement has given way for more sales activity.

Previously, email response rates reached their lowest average this year, but as they show signs of recovery in May, sales teams are able to resume higher levels of other, more direct prospecting activities, like phone calls. Call volume has increased 16% since the week of April 27 and contact growth has remained consistent with pre-COVID averages during the week of May 11. Now that more countries and states are starting to open back up, we’re seeing businesses returning to traditional outreach channels like calling clients and booking meetings.

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Marketing metrics, on the hand, remain strong. Marketers sent fewer emails this week, but send and open rates continue to trend well above pre-COVID levels. Email engagement was particularly high during the week of May 11 as open rates are currently trending 29% above the benchmark. That’s roughly a 10% boost from the previous week.

Engagement for other marketing channels remains strong as well. Customer-initiated conversations increased 4% during the week of May 11 and are 33% above pre-COVID levels. Web traffic was up last week, too, sitting at 23% above the benchmark. This indicates that there’s still a great demand for inbound strategies as people start to gravitate towards different marketing channels.

3. The United States remains on par with global sales activity as the country begins to reopen its economy.

As states across the U.S. continue to reopen businesses and lighten COVID-19 restrictions, sales activity has begun to rebound. Deal creation has remained steadily improved over the past five weeks and currently the U.S. is only trending 5% below pre-COVID levels. Deals closed-won increased by 2% as well, resulting in the most closed-won deals for the country since the week of April 6, when nearly all of the countries we’re tracking experienced a significant dip. Although the U.S. is still 10% below the pre-COVID benchmark for deals closed, we hope this will improve as we near toward the end of May.

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The volume of sales emails for the U.S. continues to trend above pre-COVID levels landing at 70% for the week of May 11. Response rates remain below pre-COVID averages and, like sales volume, remained flat compared to the previous week. Additionally, after trending downward in mid-March, call volume in the U.S. is now up 4%, but still sits 10% below pre-COVID levels. As more states start to relax their COVID-19 legislation, we expect sales activity to yield a positive trend over the next few weeks.

Marketing metrics for the U.S. have remained on par with global averages. Email send and open rates have been trending well-above the benchmark since mid-March and last week open rates hit a year-best, reaching 31% above pre-COVID levels. Web traffic has been really strong in the U.S., too, as last week marked the 15th week in a row where web traffic has been recorded above the benchmark. It’s now sitting at 28% above pre-COVID levels.

What This Means for Businesses

Sales teams need to reinvent how they prospect.

While sales results are incrementally improving week-over-week, salespeople are still spending a great deal of time reaching out to poor-fit prospects. The deal pipeline metrics are an encouraging sign that more businesses are reentering buying processes, but it’s still too early to tell how much of this growth will be sustained. For now, it’s a safe bet that your sales team should continue prioritizing high-interest, good-fit buyers rather than indiscriminately prospecting.

Resources to Help

• Watch the replay of our Adapt 2020 webinar on selling through uncertainty
• Refresh your email outreach with these sales templates.
• Start using video in your sales outreach to engage more prospects.
• Use this guide to increase your sales close rates.
• Lead with empathy in sales emails to build rapport and increase response rates.

Consider whether online advertising is a fit for your business.

The significant dip in advertising spend tells us that many businesses have paused their ad campaigns either temporarily or indefinitely. There’s an opportunity for companies to enter a more affordable market. Whether or not this approach is right for your company entirely depends on your audience and offering, but if online ads work for your business, now may be a good time to un-pause campaigns.

Resources to Help

• Attend next week’s Adapt 2020 webinar on retaining customers during difficult times like these
• Get up to speed on using Facebook Lead Ads with this beginner’s guide to building audiences and ads
• Read our ultimate guide to online advertising
• Plan your investment with this guide to budgeting for advertising
• Set up and run campaigns using HubSpot Ads, Facebook Lead Ads, or Google Ads

Free Software to Get Started

• HubSpot CRM is free and comes with included advertising and sales acceleration tools, including free 1:1 video, meetings, and chatbot tools
• Gmail and Google Calendar integrations with HubSpot
• Zoom integration with HubSpot
• LinkedIn Sales Navigator integration with HubSpot
• Check out what HubSpot’s app partners are offering at this time with this list of relief initiatives

In December 2018, Netflix viewers were introduced to the platform’s first interactive film, Black Mirror: Bandersnatch.

Bandersnatch followed a character named Stefan, a tormented game developer who was forced to make a number of simple and tough decisions to release a video game.

Each time Stefan had to make a decision — such as eating Sugar Puffs or Frosties for breakfast — two options would appear on the screen. Stefan’s fate was then in the Netflix viewers’ hands as they could choose what happened next.

The choose-your-own-adventure film — which allowed viewers to go down one of nearly one trillion paths based on their choices — was a viral hit.

Bandersnatch generated a ton of buzz on social media for Netflix, and the streaming giant was also able to use data from the decisions viewers selected. At one point, the streaming site released data to show which choices users commonly made.

Since Bandersnatch’s success, the entertainment industry and brands have continued to jump on the interactive content bandwagon with high-priced AR/VR and even video-game based campaigns.

But, as a small or medium-sized business marketer who isn’t ready to dabble in AR/VR just yet, you might be wondering, “Is interactive content really worth its price?”

Yes, interactive content is highly engaging, attracts customers, and provides value. But, you don’t necessarily need expertise in emerging technology to leverage it.

Below are 21 stats that highlight how interactive content is growing, the benefits it provides for brands, emerging interactive marketing technology, and a few of the most effective content types that marketers are using today.

21 Interactive Content Stats to Know

General Interactive Content Stats

• 45% of B2B buyers say interactive content is one of their top three preferred content types. (SnapApp)
• 51% of B2B buyers say interactive content is helpful when tackling business challenges. (SnapApp)
• 62% of B2B marketers are already using interactive content. (DemandGen)
• Interactive content gains two times more engagement than static content. (DemandGen)
• 34% of marketers say at least 10% of their content is interactive. (DemandGen)
• Meanwhile, 88% of marketers say at least 10% of their static content will be made interactive in the next two years. (DemandGen)

Source

• 77% of marketers agree that interactive content has “reusable” value, resulting in repeat visitors and multiple exposures. (Content Marketing Institute)
• 73% agree that combining traditional content marketing tactics with interactive content enhances the retention of their organization’s message. (Content Marketing Institute)

Interactive Content Types

Quizzes, Polls, and Interactive Infographics

• 85% of B2B marketers are already using or plan to use interactive infographics as part of their strategy. (DemandGen)
• Women.com owns well over half the engagement for online quizzes, dominating even Buzzfeed, which is better known for this kind of interactive content. (Buzzsumo)
• 75% agree that non-gated interactive content can provide a “sample” of the brand, resulting in a higher degree of lead nurturing. (Content Marketing Institute)
• In a HubSpot poll, 15% of consumers preferred to tap through Instagram Stories with quiz or poll features. This interactive content type was the third most popular Story format. (HubSpot)

Interactive Videos, AR, and VR

• 62% of B2B marketers plan to use or are already using interactive videos in their tactics. (DemandGen)
• 43% of consumers prefer interactive video content over other types of video content because it gives them the ability to decide what information they want to view and when they want to view it. (MarketingCharts)

Source

• 38% of agency experts say they help produce webinars for clients. (Content Marketing Institute)
• 45% of agency employees help brands create live experiences, such as virtual events or Q&As. (Content Marketing Institute)
• In 2019, 42.9 million people in the US used a VR product, and 68.7 million people used an AR once monthly. (eMarketer)
• In 2018, 88% of companies with budgets between $100 million and $1 billion were already experimenting with different forms of AR. (Deloitte)
• A quarter of VR users believe it has a strong potential for brands and marketers. (GlobalWebIndex)
• 71% of consumers would prefer to shop at stores with an AR experience (Lumus Vision)
• 64% of consumers say VR has the most potential in gaming, while 52% recognize its potential in Film and TV. (GlobalWebIndex)

Testing the Waters With Interactive Content

If you’re primarily used to creating static content, wrapping your mind around how to make your branding more interactive can feel overwhelming.

Luckily, in 2020, you don’t need to be an AR expert or a coder to test the waters with low-cost interactive content. For example, you could leverage Instagram or Facebook Stories to poll or quiz your audiences, use an online quiz creator to generate an assessment for your website, or plan a live stream on a social platform that allows you to ask an expert questions from those who are commenting on it.

For a few great examples of how brands are getting interactive, check out this blog post. Ready to get started with your own content? Here are a few easy-to-use tools that can help you.

In 2016, I thought I had the perfect plan.

My Georgetown graduate students desperately needed to get away from books and learn about start-ups through real world experience. And Washington, D.C. was booming with startups.

So I figured — why not launch a podcast called “Students vs. Startups … Showdown on the Potomac?”

In hindsight, “Students vs. Startups” encountered a perfect storm, and I steered right into it. Ultimately, the podcast’s failure boiled down to five major factors.

Here, let’s dive into the five factors that led to the failure of my first podcast, and what you can learn from them.

1. Have multiple sponsors who are eager to support your podcast.

In my case, my sponsor was a hot startup seeking great resumes to grow their company — and grow, it did.

Eventually, the startup caught the attention of a larger company that bought it out. Marketing decisions were taken out of the hands of my success-at-any-cost champion.

While it’s easy to blame the sponsor, I realized I failed on several levels:

• By assuming the new organization would have the same hunger as the aggressive startup. From the new corporate perspective, sponsorship for the podcast was delegated to the marketing department, and funding eventually dried up when the marketing teams prioritized other avenues.
• By not seeking other sponsors during the podcast. I should’ve had a backup sponsor in case my first sponsor backed out.
• By not devoting 100% effort to the success of the podcast. I treated it as a line item in a month of activities. In addition to teaching, I was conducting corporate workshops, doing video interviews, speaking onstage, and consulting. I put the difficult work of finding a backup sponsor on hold for the relatively mechanical activities of the podcast: getting guests, students, and managing the freelance audio engineers.

Lesson: Launching a successful podcast means all hands-on deck. It shouldn’t be an isolated activity. To ensure long-term success, you’ll want multiple sponsors who are eager to financially support your podcast endeavors.

2. Ensure your host is engaging and can connect with the audience.

In my long broadcast career, I realized I’m able to control the energy of the show.

This is a subtle but powerful characteristic of the audio format — there are no visual clues to allow the audience to understand what is going on, so the speaker must give plenty of verbal clues to make the exchange appealing.

If the focal point was the students interacting with startups, the premise of my show was flawed. By letting the conversation flow organically, I missed out on opportunities to make the dialogue more engaging for the audience.

Listening to “Students vs. Startups” after a couple of years gave me a new perspective: Many times, the excitement dissolved after my opening. A mitigating issue must be the fact that the podcast was recorded at 6:30 PM, after everyone had worked a long day.

Lesson: If you are staking your reputation on the success of a podcast, take it upon your shoulders to handle the magic of the microphone, and ensure you have engaging talking points ready for your subjects.

3. Ensure your podcast can show up in search.

We know that humans search. A lot. A recent article indicates that Google receives 63,000 searches per second, on any given day — so it makes sense that you’d need a strong digital presence to enable searchers to find your podcast in the first place.

Search engines seek text, so you can more easily attract search bots by including text with your Show Notes page. This page should be the target of your inbound and outbound marketing efforts.

In your Show Notes page, make sure you have keywords placed appropriately, include images, the full transcript of the podcast, and a summary. These “Blog Basics” can help your podcast get discovered through search.

One essential in digital marketing is the art of the launch. Unfortunately, it was an afterthought for “Students vs. Startups”. If you have an established email list with thousands of followers, the launch of a podcast can be much smoother. When email recipients click on the Show Notes page, Google will get signals of popularity and can improve the domain authority of that page, making it easier to find.

“Students vs. Startups” began from scratch. It had no email list or promotion budget. It was remarkable the podcast got any listeners at all. An email list allows you to question, survey, and learn about the needs and desires of your intended audience.

Lesson: Hire a professional to take care of the audio and scheduling. Bring in someone to structure a Show Notes page that is fast, mobile-friendly, and can be found easily through search.

4. Listen to your audience.

Ultimately, the most important part of my podcast show was missing: the audience. I failed to connect to the audience and gain a better understanding of what questions they had for entrepreneurs.

And, of all the people in the world, I should’ve known this. For ten years I wrote a weekly technology column for The Washington Post called, “Ask the Computer Guy.” The idea of the column was to listen to the audience and help with their problems. This simple formula worked well — the column lasted a decade and had national syndication. Perhaps my hubris didn’t allow me to reach out to the startup audience to see what they wanted.

You may want to go face-to-face at trade shows and ask what topics people would like to hear. Beyond that, read forums, participate in LinkedIn groups, absorb Reddit responses, and see what questions come up on Quora.

Lesson: Get off your high horse and ask what the audience wants.

5. Your success ratio should be one hour recording, and 10 hours promoting.

For a successful podcast, you’ll want to budget one hour for studio time, and at least 10 hours for promotion efforts.

If you aren’t an audio engineer, you should outsource the audio editing to a professional. This will give you more time to promote your podcast.

For promotion, a great use of your time is to become a guest on other podcasts, which almost guarantees more downloads for you.

Lesson: 10X your promotion efforts. If you’ve done your homework and listened to the audience, when you promote it, people will say, “Wow, I was just wondering about that topic. I’m going to give it a listen.”

If you want to launch a corporate podcast, it’s critical you have a detailed plan for success. If you have a sponsor, deepen that relationship in case there are mitigating circumstances that can impact your financial situation. Always develop new business contacts in case things change.

The moderator can make-or-break the podcast. Lead with enthusiasm, stick with a theme, and control the interview.

Now, a little over four years later, I now have two successful podcasts: Federal TechTalk and Constellations. I’ve learned something from my past mistakes — I hope you can, too.

One of my favorite movies is “School of Rock,” which also happens to be one of 2003’s best films.

In the movie, Jack Black poses as a substitute teacher at a private school, and, after noticing the students are musically talented, he turns the 10-year-olds into a fully-fledged rock band.

When assigning roles to the students, such as “lead singer,” “lead guitarist,” and “keyboardist,” he approaches the class president and deems her band manager because she had the organization skills needed to help the band run smoothly.

“Summer,” he says, “You’re in charge of the whole thing.”

I think of this quote when I think about marketing operations. Without a marketing operations team, businesses that depend on technology would have a less-than-seamless experience carrying out their duties.

Known affectionately as “MOps” at HubSpot, the marketing operations team is responsible for making sure the highly complex technology used at HubSpot is always top-notch, which helps the greater marketing team (and business as a whole).

Let’s learn more about marketing operations and why these teams are essential to a business.

What is marketing operations?

Marketing ops enables the greater marketing team to run at an efficient level. They also have the ability to scale their operations as the company grows larger.

At HubSpot, the marketing ops team is responsible for supporting the systems and processes that enable the marketing team to perform optimally in their roles. This includes everything from permissions, conversational marketing, user data, forms, and email operations.

Without marketing operations, it would be tough for marketing teams to effectively complete essential marketing activities. Because technology is necessary to carry out most marketing tasks, a team to manage the complexity of that technology is also necessary.

That’s where marketing ops comes in. This team is responsible for being the powerhouse of the company — they align the processes, historical data, goals, and people of a business.

Marketing ops teams have a hand in multiple stages of marketing duties, including the creation and management of important projects. For example, a marketing ops professional might oversee the budgeting and planning for an automated email marketing campaign so they can document the ROMI.

A marketing ops department tracks the Return on Marketing Investment (ROMI). This is because the team’s core function is to keep track of how the efficiency of their strategies is contributing to initial investments.

A key function of how well a marketing ops team works is proper management. So, in the next section, we’re going to talk about marketing ops management and what it entails.

Marketing Operations Management

Before we get into the details of marketing ops management, let’s put a definition behind the term.

Marketing operations management is the framework for how a marketing operations team runs. It describes the optimization of a marketing strategy from beginning to end.

The goal of marketing ops management is to make marketing activities efficient. Because of this, it’s not uncommon for a marketing operations team to have a hand in content planning and campaign analysis. It’s also likely to find the tools needed to achieve this to-do list in software that handles marketing and business, like HubSpot’s all-in-one CRM.

Marketing operations defines the process of strategizing and optimizing, while marketing ops management defines how that happens.

Now that we have an understanding of what marketing ops is and what they do, let’s talk about the details of a marketing ops strategy.

Marketing Operations Strategy

Marketing operations team members need to have an expansive skillset. Some of the common roles within this department or team are email operations, systems analysis, customer data and marketing, user operations, and lead rotation.

All of these roles come together to align the process and platforms needed to carry out marketing tasks for the greater marketing team.

When thinking about a marketing ops strategy, think about the problems the marketing ops team needs to solve. For instance, it’s common for marketing operations strategies to solve the needs of customers, stakeholders, and the employees of your company.

To understand what a marketing operations strategy is, we’ll start with an example: Let’s say a marketing ops team wanted to make email marketing a more valuable process for both parties involved (customers and marketers).

1. Identify what you want your operations strategy to accomplish for stakeholders.

The first step in defining a marketing ops strategy is outlining major goals. For instance, your marketing ops team might decide sending email marketing messages, enabling sales to source quality leads, and identifying key marketers to execute that process are three goals they have for quarter one.

When you identify those major goals, make sure you also determine which stakeholders you are targeting. You might be targeting one group or many, but being positive about who you’re planning for will make sure your plan is actionable and valuable.

2. Determine actionable steps in your plan that will help you reach your goals.

Then, the team would look at how these tasks would help them complete their goals. For instance, the team would ask themselves, “How will enabling teams to effectively send email marketing help us reach our goals?” and estimate with an answer such as, “We should see a decrease in email churn rate.”

Determining these steps will help your marketing ops team stay organized as they work through their tasks. Additionally, by outlining these steps, your team can figure out what needs to be done and the resources needed to see success.

3. Figure out a measurable metric to determine the success of your strategy.

After identifying the tasks and the benefits for their challenge, the next step in strategizing would be to identify how the team would measure the success of the project. In this example, the team might conclude, “We will calculate churn by dividing the number of contacts who unsubscribed from emails in a month by the number of unique email recipients in a month.”

When you figure out a measurable metric, you’ll be able to keep track of the strategy’s success as your team works through the plan. The metric will remind your team of the goal you want to accomplish, and what stakeholders want to see as a result of your plan.

4. If needed, communicate how colleagues can take part in refining your strategy.

With the goal and measuring method identified, next, the team would outline what this change would mean for affected colleagues, for instance, the team members who create and distribute email marketing messages.

The team might conclude that, “Marketers can expect an easier email guideline process, a more effective format and to receive a form to offer input about how to make that happen.”

When you include relevant colleagues in the creation of your plan, you can have reassurance that your strategy will end up providing the most effective solution.

5. Assign team members to specific tasks that will contribute to the completion of your goals.

Having that set in place, what’s next for the marketing ops team is to assign team members certain tasks to help them achieve their goal. For instance, one team member might be in charge of redefining email marketing contact lists. Another might be in charge of auditing the current workflows in place for email marketing.

As team members complete these tasks, they would check them off in a centralized space so the entire team can stay updated on the status of the project.

This is how a marketing operations strategy would lead to solving for one of the most important parts of a business: the customer.

How will your marketing ops strategy empower the most important parts of your company?

Marketing operations teams are equally as effective with their strategies and management capabilities as Summer’s character in “School of Rock.” With her system of processes, the group was able to obtain their own rehearsal space and offer music classes.

They are able to come up with ways to increase customer satisfaction and ease the job of marketers. Their strategies make marketing activities and duties accessible to all, and because of that, are an essential part of a business.

Collectively, 103 trillion emails are sent worldwide every year … that’s not a typo.

And 58% of people check their email before doing anything else online. It’s no secret that email isn’t dead despite the abundance of messaging apps and social media platforms sprouting up everywhere you look.

There’s a reason 81% of businesses rely on email marketing for customer acquisition — the impressive return on investment (ROI).

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We all know it’s important. Yet many marketers get lost in the trillions of emails floating through cyberspace.

While there’s no such thing as a perfect email strategy, it’s important to consider the thought process of users at each stage of the buyer’s journey along the way. What kind of information are they looking for? Why should they trust you?

What’s going to help them the most, right this second?

If you’re not sure, don’t worry. You’re in the right place.

Keep reading to learn how to answer these questions and start delivering the right emails at the right time for your audience. By the end, you’ll know what to offer, when to send your emails, and how to stand out in an endless sea of email oblivion.

What is an email funnel?

An email funnel is an automated campaign or series of emails that guides your audience from one stage of the buyer’s journey to the next. Each email’s job is to nudge your readers one step closer to the final action you want them to take.

There are four stages (or five depending on who you ask) in this funnel.

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The types of content you create and send should differ from one stage to the next. This is because readers at different stages are interested in different types of information. In other words, not all stages are created equal.

So, let’s start at the beginning.

Stage 1: Awareness

New subscribers enter the buyer’s journey at the top. It’s the largest portion of the journey because it includes a wide net of readers interested in what you have to say. As we move through the stages, the net becomes smaller and smaller.

For most, joining your list is the first time they’re interacting with your brand.

So, they enter at the awareness stage. At this point, they’re not ready to buy anything from you. New subscribers aren’t interested in an inbox full of annoying and repetitive product promotion emails (you know the ones).

They want to know:

• What’s in it for them
• Why they should stay on your list
• How you’re going to help them

The average open rate in North America is 19.49%. But, welcome emails have an open rate closer to 50%. New subscribers expect to get a warm welcome, so this is your chance to show them why they made a smart decision in joining your list.

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The goal of introductory emails is to turn new subscribers into potential customers without asking them to spend money. They’re not ready for that. They want to get to know you and develop trust in your brand.

To nurture that relationship, give them something valuable they can use right away. Help them get one step closer to their goals by offering:

• Educational content including ebooks, email courses, and white papers that offer exclusive insight into your brand or how to accomplish something new. For instance, Upwork offers their The Fast Lane to Great Design ebook which is targeted to marketers looking for smart tips on how they can leverage freelancers for better design. Then, Upwork can convert their list into customers by promoting available contract designers, helping subscribers to not only learn ways to good designers but also helping to match them with the right resource.
• Actionable content like templates and workbooks that allow your subscribers to work through complex problems they’re facing. At HubSpot, we’ve created an editorial calendar and template that content managers can download and customize for their own purposes. Beyond that, we also email them with additional content they might be interested in based on their company size and industry.
• Impactful newsletters that give subscribers a chance to learn new things on a regular basis. To capture recurring readers, the sleep blog eachnight uses a handy Sleep Calculator which reminds readers what their ideal bedtime is based on their required wake up time. If users opt in to having eachnight email them personalized results, they’ll also get newsletter emails each time new sleep articles get published so you can learn more about how to achieve a restful night’s sleep.

Stage 1 Email Example

Everyone loves examples, right? This one comes from Brendan Hufford at SEO For the Rest of Us. His welcome email is a real-world example of an impactful newsletter. Give it a read.

This email oozes with empathy, personality, humor, informative content, and promise of gifs. No product mentions or sales tactics for you to roll your eyes at.

This example works SO well because he outlines what you’re going to get by joining his list. If you want to learn more about SEO, you know you’re in the right place. Right away, you can tell if this is the newsletter for you.

Pro tip: Use customer personas with your emails to craft emails that are uber relevant to your target audience.

Stage 2: Consideration

Audience segmentation and email automation flow can help identify new potential customers who’ve made their way to the consideration stage. They’re interested in your offer.

But they’re not ready to click “buy now”.

Nudging new subscribers towards your offer helps create buzz for your brand while delivering valuable content without shoving your product in their face. Which is exactly what should happen at this stage of the buyer’s journey.

According to Jeremy Noronha, “The middle of the funnel also gives you an opportunity to understand your customers goals and interests. You can then leverage this to recommend suitable solutions for them to solve their problems.”

After you identify potential customers and match them to one of your offers, you can start generating excitement around your product. These emails should introduce your offering and explain why they should care about it.

Valuable, educational content will help turn potential customers into qualified leads who are ready to buy something. You can do this using:

• Customer journeys like case studies and relevant testimonials.
• Hyper-relevant educational content by recording webinars, or product tutorials.
• High-level resources, knowledge base, and how-to guides.

At the end of each email, don’t forget to include a clear call-to-action.

Stage 2 Email Example

Visme is a visual content tool for individuals, businesses, and enterprises. Their tools allow you to create presentations, infographics, social media graphics, and more.

This email is great because it offers a high-level resource, a prerecorded tutorial, and a case study. Each one introduces the product and explains why you should care about creating visual content.

It works because you’re not slapped in the face with another promotional email deserving of the delete button. It’s short and punchy with a call-to-action to download the goods.

Stage 3: Decision

Qualified leads are ready to make a decision. They’re weighing the pros and cons of buying your product (and other products, too). Since 59% of consumers say that marketing emails influence their buying decisions, these emails should be top-notch.

This is your chance to prove you have the solution to their problems. They should walk away wondering how they ever lived without you.

Your approach depends on your offer and the lead. But, all successful decision stage emails display an offer in a way that’s relevant to the person receiving it.

When someone reaches this stage, you’ve already built a strong foundation for a long-term, beneficial relationship. They know who you are and they know what you have to offer.

These emails act as the last push someone needs to pull out their wallet. Get them excited, show them what they’re missing, and always fall back on giving away valuable information for free.

Consider offering:

• Free trials, time-based offers, and discount codes
• Live Demos or Q&A Sessions: The GetVOIP’s web-conferencing library is full of detailed reviews for different live conferencing tools. Use these to make an educated decision on which is right for your business.
• Proposals, estimates, or a free consultation

Stage 3 Email Example

Grammarly is a freemium online writing assistant. Everyone using the tool gets weekly usage statistics in their inbox.

They use this as an opportunity to highlight their time-based premium offer. This email works because they present the offer surrounded by interesting stats about how you use their tool and the opportunities you’re missing out on.

Many people enjoy seeing this information. Grammarly takes advantage of this by offering you a discount without coming across as scammy.

Stage 4: Advocacy

Customers are the life-blood of your business. When someone buys something, it’s important to take a moment and celebrate the win. When you’re done, think about how you’re going to keep them around.

It costs 6-7 times more to gain new customers than it does to retain existing ones. So, turning previous customers into repeat customers and brand ambassadors should be at the top of your to-do list.

On average, 65% of business comes from existing customers. And 80% of businesses rely on email marketing to increase their retention rate. Giving away valuable and nurturing email content doesn’t stop once a consumer becomes a customer. It actually becomes more important than ever.

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To help increase your customer retention rate, consider offering:

• Educational content, tutorials, and exclusive webinars that teach customers how to use your product to solve their biggest problems.
• Discount codes and offers that encourage customers to buy from you again.
• Personalized product recommendations and relevant cross/up-sell opportunities.
• Referral/loyalty programs that reward existing customers for spreading your message and attracting new customers.
• Consider integrating your emails with copywriting practices for better conversions.
• Create user personas to tailor emails to personal preferences of the target.

Additionally, customers are the only people who can give accurate and honest information on the flow of your business, your products, and your customer service efforts.

Because 88% of consumers trust testimonials as much as they trust their friends and family, displaying positive testimonials on your website can help you build trust with your audience.

So, use this opportunity to:

• Ask for an online review: 92% of consumers trust non-paid reviews over any other form of advertising. A few days after their purchase, ask for an honest review and make sure to reply to each one.
• Send out periodic product surveys: Use surveys to ask the right questions and gain valuable insight into your business and product offerings. Existing customers are the best source for this kind of information.

Stage 4 Email Example

Allbirds is a shoe manufacturer dedicated to carbon neutrality and environmentally friendly fashion. From responsibly sourced materials to mindful manufacturing, they hold themselves responsible for helping reduce environmental impact.

This email works because they showcase their fun and quirky message while suggesting the perfect pair of socks to go with your new pair of kicks. No gross sales tactics involved.

Writing the perfect email isn’t easy. Especially when you consider the different stages of the buyer’s journey. But, putting in the effort to do it right will work wonders for your business.

At HubSpot, our email marketing tool can help with this process. The tool gives you the power to brainstorm, write, automate, and send the perfect emails at the right time. You’ll have automated and data-driven email campaigns running before you know it.

Take the time to test different campaigns and types of content with each segment of your audience. What works for one may not work for others. You can use the ideas listed here to create multiple campaigns to see what works for you.

Employee satisfaction is critical for more than just glowing Glassdoor reviews — it can also greatly impact your company’s long-term growth.

When employees are happy, they’re more likely to be productive and engaged at work. To produce exceptional results, then, it’s critical your team feels fulfilled at the office. But, while you might think you have a pulse on your employee’s satisfaction, there’s a chance you’re not seeing the whole picture.

To find out whether your employees are truly happy and engaged at work, send out an anonymous employee satisfaction survey.

9 Employee Satisfaction Survey Questions That Will Reveal A Lot

Consider asking these nine questions to gather truly helpful insights regarding your employees’ happiness.

1. Do you find your work meaningful?

A survey found the number one reason people stick with their companies was “My job — I find the work meaningful”. 32% of respondents chose this as their first option, surpassing compensation, company culture, and coworkers or managerial support.

People need to feel their work is meaningful. For many, there’s no increase in compensation (or other perks) you can offer to make them stick around if they don’t feel their work matters. To ensure low employee turnover, hire people who find meaning in your company and the specific work they’ll be doing as well as work to motivate and inspire your team often.

2. On a scale of 1 to 10, how would you rate your work-life balance?

Without good work-life balance, your employees could quickly burn out or become resentful that the company they work for doesn’t afford them time to pursue their hobbies or spend time with family. To ensure long-term satisfaction at work, it’s critical you encourage a good work-life balance for all employees.

Having a healthy work-life balance at your company doesn’t just satisfy your current employees — it also helps you attract a valuable and impressive talent pool of recruits. According to a 2017 report, 45% of employees say a good work-life balance is a key contributor to a company’s attractiveness.

3. Are you inspired by the purpose and mission of our company?

Similar to the above discussion about the importance of employees feeling their work is meaningful, if they don’t believe in your company’s purpose or mission, it’s unlikely they’ll feel fulfilled, motivated, or engaged.

Without a strong mission statement that states your purpose, it’d be difficult to encourage strong leadership and unity across the organization. But you don’t need to work for UNICEF to find purpose in your brand.

For instance, Zappos is an online shoe and apparel retailer. On the surface, it might seem like Zappos’ purpose is to provide shoes and clothing. But Zappos takes a different approach — their mission includes, “… delivering happiness to customers, employees, and vendors.”

Ask your employees if they feel inspired by your company’s purpose or mission. If they’re not, consider how you can adjust your mission statement and philosophy to ensure your employees understand their work is directly tied to a greater purpose.

4. Do you like our company culture?

Creating a delightful company culture is necessary for retaining top talent. It’s critical your employees enjoy your work culture, which includes workplace environment, company goals and expectations, and company values.

We’ve discussed already how important it is that your employees’ are happy for long-term productivity and growth. Additionally, a good workplace environment can foster better relationships between coworkers, enabling greater collaboration and efficiency.

5. On a scale of 1-10, how likely are you to recommend our company as a good place to work?

Many companies offer referral incentives when an employee recommends a strong candidate for a position. For good reason, too — it reduces cost, time, and effort normally used to find and recruit top talent. Additionally, your current employees are likely good judges of someone who would fit in well with your company’s culture.

Ideally, your employees want to recommend your company as a good place to work to members of their networks. If not, you’re likely losing out on some exceptional candidates, and it’s also an indicator your current employees aren’t as happy as they could be.

6. Hypothetically, if you were to quit tomorrow, what would your reason be?

This question is a fantastic opportunity to uncover unforeseen reasons you risk losing employees down the road. You might find employees feel undervalued or believe there aren’t enough growth opportunities. By identifying these issues, you can create new strategies that attempt to mitigate those problems and create a better culture for everyone in the long run.

7. Do you feel valued at work?

Feeling valued and appreciated at work is a necessary component for low turnover rates and high employee satisfaction. In fact, 79% of employees who quit their jobs cite a lack of appreciation as a key reason for leaving.

If your employees feel valued, they will often go the extra mile (e.g. stay late, volunteer to help other teams, and put optimal effort into their work). On the contrary, if they don’t feel respected by leadership, they won’t feel as inclined to deliver phenomenal results.

It’s critical everyone at your company — from intern to VP — feels valued and appreciated for their contributions. If they don’t feel like important assets to your team, they’ll likely eventually look for alternative opportunities.

8. Do you feel there is a scope for personal growth such as skill enhancement?

The more your company can nurture growth, the longer your employees’ will stick around. Not to mention, it’s cheaper for you to train and develop your current employees than to hire and train new ones.

Career training and professional development are key motivators to employee retention, so it’s critical you discover whether your employees feel satisfied with their current growth opportunities.

9. Does your team inspire you to do your best work?

Employees spend a good deal of time around their team members, so their happiness and productivity rely heavily on whether they feel motivated by (most) coworkers (remember, it’s not possible for everyone to be friends at all times while at work — but employees should respect, support, and challenge one another to ensure team-wide success).

If your team is able to inspire one another, it will promote increased creativity and collaboration. Additionally, it makes your job as a leader easier if coworkers are able to find renewed inspiration and motivation from each other. (If most of your employees’ don’t feel inspired, consider implementing team-building exercises to foster a better team environment.)

How to Get the Best Results From Your Employee Satisfaction Survey

There’s more to an employee satisfaction survey than the questions you ask — it’s also about how you ask them. Here are a few things you should keep in mind while creating your employee satisfaction survey, according to Lauren Pope from G2 Crowd:

1. Allow employee anonymity.

The most important part of creating an employee satisfaction survey is to allow your employees to answer anonymously. If there’s a fear of backlash, your employees may avoid answering honestly.

2. Avoid using confusing language.

Leave the industry terms and complicated language out of your employee survey. You want these questions to be accessible and easy to understand for maximum participation.

3. Keep your survey’s consistent.

It can be tempting to change your survey style and questions up every year, but you should avoid doing this. Keeping things consistent year over year will help you track your data more efficiently.

4. Don’t ask too many questions.

The worst thing you can do is overload your employees with too many questions. The longer and more time-consuming your employee satisfaction survey is, the less likely your employees will want to complete it.

5. Technology is your friend.

If your company is large enough that you’ll be handling dozens of employee satisfaction surveys, you may consider investing in an employee engagement software to lighten your workload and help streamline the process.

Editor’s note: This post was originally published in October 2018 and has been updated for comprehensiveness.

If you’re even a casual reader of the business blogosphere, you’ve probably heard more than once about this great big shift in how consumers buy. And although we have plenty of jargon in the marketing world, another term is rising in popularity in response to that shift: multi-channel marketing.

What Is Multi-Channel Marketing?

Multi-channel marketing is defined by many organizations, unsurprisingly, as communicating with and marketing to prospects and customers across many channels, online and offline.

That means instead of running a single start-and-stop campaign or using one marketing tactic, like TV or email, marketers today are pacing with how consumers operate: in lots of places all at once.

Think about your own habits: We have enormous choices facing us every day, between thousands of TV channels, numerous screens and devices, and millions of websites and individual pieces of content.

That means you might want to perform research and execute a purchase in a lot of different places — by reading a blog post on your tablet,by checking for deals in your inbox,or by visiting a store so you can speak to someone in-person.

Multi-channel marketers,then,are ones who identify the channels their target customers are usingand understand how their target customers move from one channel to another to create a congruous experience.

What Are the Hallmarks of Great Multi-Channel Marketing Strategies?

Multi-channel marketing seeks to establish a marketer’s presence across these many places. Online, that includes search engines, blogs, social networks, email, and more. Offline, that means print, TV, and radio among others.

Success, however, doesn’t come by just being present on these channels. Nope — just like the inbound methodology describes, marketers need to address their multi-channel marketing in several areas to be successful:

• Brand Reach – The advantage (and thus the goal of) multi-channel marketing is to increase brand awareness by expanding reach. You’ll want to choose the channels that will accomplish this goal.
• Message – The effectiveness of multi-channel marketing will be predicated on how well your message resonates with your target buyer.
• Consistency – One key to multi-channel marketing is not just choosing the right message but also staying consistent in that message across channels.
• Engagement – Not all channels are solely for content distribution. Social media, in particular, requires a level of engagement — prospects with your contentandyou with your prospects — in order to sustain long-term success.
• Experience – If prospects will be interacting across multiple channels, their experience must be exceptional across those channels. That means channel integration and unified communication.

How to Launch a Successful Multi-Channel Marketing Strategy

Once you know that multi-channel is the right thing for you, here’s how you get started:

1. Identify your buyer persona.

Having a clearly definedbuyer persona(or multiple ones) that entails specifics about their ideal buyer is a necessity. This information helps marketers decide on which channels they should focus their efforts and what kind of tone and messaging to have.

2. Choose the channels you want to target.

If youcouldshow up everywhere, no doubt you would, but the fact of the matter is that effective multi-channel marketing can be costly. With each channel comes a larger time and monetary investment as you craft strategy, produce content, and pay for ads or sponsored placement.

That’s why you need to decide which channels to target. Depending on your buyer persona and your unique goals, there may be some channels that make more sense than others. Start with those and expand to other channels as you see increased success.

That said, don’t be afraid to experiment when resources permit. You might be surprised at the channels that end up performing.

3. Create singular messaging for that persona.

You likely have team members who specialize in different channels, so it’s easy to end up with a siloed approach where each team or department operates independently. However, with multi-channel marketing, it’s important to have a cohesive experience across channels. Otherwise, your audience will be jarred or confused when switching from one platform to another.

Ensure that each member of your team understands your persona and the messaging that you’re using to target that persona.

Marketers also need to be useful and helpful, sharing relevant, consumer-first content instead of pushing me-first marketing messages. This useful philosophy — in other words, the inbound approach — must be apparent in every tactic deployed.

4. Play by the rules of each channel.

Even though the messaging must be consistent, you’ll also have to be strategic with regard to what works on each channel. For example, extremely visual channels such as Instagram may see more success with images while articles may perform better on more editorial platforms like LinkedIn.

For that reason, despite having similar messaging, you’ll likely need to create individual strategies for each channel and create varying types of content.

5. Figure out how you’ll integrate the experience across channels.

All channels marketers decide to use must also work together. It’s not enough to just set up and use Twitter, Facebook, email, a website, a blog, et al, if they don’t work in harmony to attract and convert business. The same consumer moves across all of these places quickly, so your strategy and your analytics need to adapt similarly.

An integration strategy may include using a unified inbox to track customer communication across channels, an all-in-one marketing management platform to help you manage your publishing and analytics efforts, and a CRM to track interactions and engagement.

6. Implement marketing automation.

Speaking of tracking interactions and engagement, marketing automation for your multi-channel marketing efforts is a must. Paired with a CRM that stores information such as pages visited, CTA clicks, and email opens, your marketing automation can help you make make decisions and take action personalized to your leads’ unique paths.

7. Keep in mind that your website is a channel.

Given consumers use multiple platforms (from social, to email, to blogs) and devices (from desktops, to tablets, to smartphones) to get their content, marketers implementing multi-channel efforts will need a responsive website — which can be created inHubSpot’s COS — so that their audience will have easy, uniform access to all marketers have to offer them.

8. Plan how you’ll measure attribution.

With multiple channels in play, marketers will need to carefully measure the results of their multi-channel approach. Closed-loop analytics (through HubSpot or other analytics software) will inform them as to which channels were effective, which channels influenced other channels, and which channels they can eliminate from their efforts.

As you’re evaluating performance, you may want to consider attribution models, such as:

• Linear Attribution Model – Providing attribution to all touch points equally per sale, not taking into account influence.
• Time Decay Model – Providing more attribution to the most recent touch points.
• Position-Based Model – Providing more attribution to touch points along certain stages of the lifecycle of the lead.

9. Invest in retargeting.

Retargeting — a form of advertising that targets your website’s bounced traffic on other platforms — is powerful when used in conjunction with multi-channel marketing. By having multiple platforms from which your audience can find your website, you’ll end up increasing website traffic. Anyone who bounces away will see retargeting ads on other platforms, ones that you may have a presence on.

In the end, your goal in this consumer-first world is to step beyond just being present on multiple channels and start connecting them all together into one, thriving, multi-channel approach to inbound marketing.

We’ve all been experiencing recent lifestyle changes in 2020 — both personally and professionally.

For marketers, the resulting shift in business landscape has required us to review our previous strategies and make adjustments that will allow our clients to continue thriving in the wake of unforeseen circumstances.

The good news is that current challenges can translate into tremendous opportunity if we can find an effective way to continue reaching our audiences.

While each business is different and there are many factors to consider, understanding current media trends is an important step in adjusting your approach to advertising.

Here, we’re going to explore whether or not you should be advertising at all, where you should focus your advertising efforts, and shifting paid priorities in 2020.

Should you be advertising in 2020?

The big question a lot of advertisers are asking themselves – “Should I be advertising right now?” — has a wide range of answers that vary depending on your circumstance.

The airline and hospitality industries are facing serious challenges at the moment, but at the same time this changing business climate presents unique opportunities for brands focused on other verticals.

While job security and unemployment has become an unfortunate reality for many, there are also a significant number of consumers who are benefiting from increased disposable incomes due to cancelled events and forced lifestyle changes.

For ecommerce brands, this can translate into increased sales from both new and existing customers. This can be a very lucrative time to promote your brand and convey your value proposition.

For the healthcare and education verticals, now is the ideal opportunity to increase your brand awareness and create a positive sentiment around your brand. Show your support for the community as a whole and explain how you can be part of the solution.

While it’s easy to highlight verticals that sit on the two ends of the spectrum, most brands are going to fall somewhere in between these examples.

As consumers begin adapting to their recent lifestyle changes, it’s important that brands develop an advertising plan that shifts along with this consumer behavior.

Where should you advertise?

If your business is in a space that warrants digital investment, let’s consider how to make best use of your budget.

CTV/OTT Inventory

Digiday describes Over-The-Top (OTT) as video that’s delivered “via the internet, without requiring users to subscribe to a traditional cable or satellite pay-TV service” — i.e. Netflix, HBO Go, etc.

Connected TV (CTV) refers to the device where the video is streamed from (Smart TV, Roku, Chromecast, etc.).

As society continues to spend more time indoors, we can expect an increase in TV consumption to continue as a trend. But what does this mean for advertisers?

This translates into an increase in available CTV/OTT inventory, lowering the barrier to entry on a media channel that was poised to grow even before the recent shift in consumption patterns.

Does your brand have video assets readily available? Do you have marketing campaigns focused on branding, awareness, reach or other upper funnel objectives? If so, now is a great time to assess adding CTV/OTT inventory to your media mix.

We’re seeing home improvement and B2B businesses taking advantage of this influx of ad inventory by incorporating OTT into its awareness budget. For brands focused on entertainment or CPG, investment in this area is further increasing. For information related to your brand, reach out to your agency or a media vendor offering OTT solutions.

Premium Inventory

Within the programmatic ecosystem, private marketplace (PMP) deals are available. These deals include specific ad inventory that is available from a publisher’s website. There are many options available from a wide range of well-known websites and publications.

In the programmatic world, ‘premium inventory’ is often a hot topic of discussion — namely the finite amount of premium inventory available and the demand typically associated with it.

However, the recent increase in digital consumption – especially content centered around news and current events – has translated to a greater amount of premium inventory being available.

In certain instances, CPMs have decreased by as much as 15% of the normal clearing price. As advertisers continue pulling back budgets and publishers struggle to meet fill rates, this is a trend that could continue well into Q2.

If you’re in the programmatic space, increase your focus on PMP deals and pay attention to contextual relevancy more than ever. Take advantage of increased supply and lower demand by increasing your focus on premium publisher inventory.

The easiest way to leverage PMP deals is by purchasing media through a demand side platform, or DSP. This can be done on both a self-serve or managed service capacity, or you can use a media vendor.

Be sure to reach out to your agency for a POV; your choice of DSP/vendor and the level of service required is dependent on your business/brand, budget level, and long-term objectives.

Search Volume & CPCs

When shifting focus to paid search, the changing business climate has also impacted search terms, volume, and CPCs. Paid search has always offered an incredible opportunity to drive sales and grow your business, so as the digital landscape changes it’s important to continue effectively managing your strategy and budget to maximize results.

Within the healthcare vertical, we’ve seen CPCs on certain keywords increase by as much as 10X in recent weeks. Ecommerce and D2C brands are also experiencing spikes in CPCs. As a result, the value of these keywords relative to your brand have shifted.

To continue growing your business and maximizing results, it’s important to update your bid strategy and keyword optimizations to match current trends.

Consider reducing investment on campaigns focused on products or services that are in lower demand. While now might not be the best time to implement a keyword expansion strategy, it’s important to maintain a focus on areas of high demand for your business.

CPCs may be higher than normal, but continuing to focus on the most profitable areas of your business remain as essential as ever.

An effective approach within the healthcare vertical could involve capping bids for keyword categories that drive the highest CPCs. Remaining budget can be shifted to other categories where you can increase your impression share.

Efficiencies on Paid Social

When users begin spending more time online, it goes without saying that social channels will stand to benefit. This increase in supply has helped reduce CPMs on Facebook & Instagram. Some campaigns have seen CPMs reduced by 10-20% across verticals ranging from CPG & entertainment to healthcare & B2B.

This has helped improve KPIs for multiple clients – from decreasing cost per engagement on awareness campaigns to decreasing CPAs and increasing ROAS on direct response efforts.

Your media budget can benefit from these CPM efficiencies in multiple ways. For DR campaigns showing strong performance, this can mean scaling spend to maximize revenue. In other instances, your business may be able to generate the same level of brand exposure at a lower cost, meaning that you can save incremental advertising dollars for later in the year.

Within the entertainment vertical, we’re seeing clients shift budget into social. When campaigns are scalable and CPM efficiencies are helping to improve performance that was strong to begin with, expanding your efforts may be the ideal way to capitalize on affordable ad inventory.

This is not the first time world events have shifted the business landscape, and it certainly won’t be the last. It’s important for marketers to recognize this shift, but it’s even more important to embrace it.

Many brands will look back and this moment and realize there were missed opportunities to engage with their customers. However, businesses who successfully shift their marketing strategies can continue driving revenue and creating value for their customers.

Have you ever really explored the depths of marketing emails you receive?

If you haven’t, you’re not alone. I hadn’t either until yesterday. However, by exploring the details of email marketing messages, I’ve been able to find spoofed or phishing emails.

Take this marketing email I received, for example. If I look at the original message, I can search for a specific component that proves the message’s legitimacy:

What I’m looking for is a DKIM authentication, which proves that an email hasn’t been altered on its journey from the sender to an inbox.

When I learned about DKIM authentication, my life — and my inbox — changed forever. So in this post, we’re going to talk about the glory of DKIM and why you need to apply it to your own marketing emails.

What is DKIM authentication?

When we talk about DKIM, we’re talking about a method for email authentication. It’s a tool for making sure your email marketing efforts are presented as safe and legal to subscribers.

DKIM enables subscribers to review an email sender to make sure it’s legitimate. A simple way to do this from the sender’s standpoint is to provide a verified email signature in the header of an email, like so:

This signature, notated with “signed-by,” tells the email receiver who sent the email. The hyperlink included from the sender takes the recipient to the official website of the sender — in this case, HubSpot.

Let’s talk about how DKIM authentication works in a little more detail.

How does DKIM work?

DKIM signatures verify the email sender is legitimate. They’re secured using data encryption (basically, a “lock-and-key” for private email details, such as a subscriber’s email address).

This signature essentially proves that the sender is real because the sender’s Domain Name System (DNS) records have approved the email.

Every email message being sent by an outbound server (the sender) will have its own DKIM signature and consists of information about how the signature was created in the DNS. This information should tell the inbound server (the recipient) that the DNS and DKIM signature are from the same source.

When this happens, the inbound server can verify that the email wasn’t changed while it was being sent.

In Gmail, you can find DKIM authentication by clicking on the dropdown arrow next to the phrase “Sent to: me,” shown below:

Clicking on that dropdown arrow will open up a box of a few details, including the sender, email date, mailing list, subject, and the encryption, which is where DKIM authentication fits:

This box tells the user the details of the outbound server that sent the email, in this case, bounce.hulumail.com. Underneath, it tells the user the DKIM signature from that server, which is hulumail.com. Then, it shows that Google has verified the security of the email, and that the email used standard encryption in its DKIM signature.

Ultimately, when you use DKIM signatures, you make your emails more deliverable. It tells email servers and recipients that you aren’t using email marketing for malicious purposes.

DKIM signatures aren’t a physical “signature,” rather, they tell email servers that the email from the sender hasn’t been faked or modified. This happens from a server, and can be set up using automated email software tools, like HubSpot’s.

Now that you know how DKIM works and why it’s essential for your email marketing messages, let’s talk about how to set it up properly.

How To Set Up DKIM

Let’s get started with setting up DKIM authentication for your marketing emails. For this process, you’ll be creating the unique DKIM signature for your domain(s),connecting it to your domain host, (i.e. GoDaddy or a similar service), and authorizing the authentication process to take place when emails are being sent.

1. Generate or connect a domain key.

Identify the domain or domains you’ll be using to send email marketing messages. If you use multiple domains, you’ll want to make sure you’re authorizing all of them for DKIM. Each domain will need its own unique domain key.

If you need to create a domain key, you can do so in Google — you just need to make sure that your Gmail account has super administrator access. Then, access Gmail from the G Suite apps page and click “authenticate email,” and Google will automatically select your primary domain (don’t worry, you can change this if you’d like to select another domain).

After that, click “Generate new record” and you can select whether you want to generate a key by DKIM bit length or by prefix selector. To put it another way, you can select whether you want your DKIM key to have more strength based on the host you use, (2048 is one of them), or if you want to change when you’ve made the domain key. The latter is generally used if you already use another domain key through Google.

Then, click “Generate,” and you’ll receive your domain key, which tells servers that your messages are safe. If you use software, like HubSpot, you may be able to skip this step, as the software usually generates domain keys for you.

2. Make sure you have DKIM capabilities.

If you use email marketing software, make sure it has DKIM capabilities. Outgoing marketing emails need to have a DKIM signature. You can download separate DKIM software (here is a list of developers), or verify that your software provides those services.

3. Connect your email sending domain.

For this step, you’re going to make sure that domain key is correctly connected to your email. If you used Google to generate your key, you can complete this step by updating your DNS TXT record with your generated key. Make sure you’re switched out of the Admin console and on the domain host when you do so.

For HubSpot customers, go to Settings > Domain & URLs > Connect a domain > Email sending > Connect. This’ll prompt you to enter the email addresses you use and verify the correct sending domain.

4. Add your domain to DNS records.

By now, you’ve created your domain key, also known as your DKIM signature. You’ve also either connected your domain to emails in your email marketing software or begun the setup process in Google. Now, we’re going to begin to connect the two.

For this step, you’ll also need your domain key so you can connect it to your DNS records. Remember, DNS records verify that marketing emails with your DKIM key come straight from your domain emails.

Note: If you’re using Google and have multiple domains, you’ll have to complete this step for each domain, since each domain has its own unique DKIM key.

Sign into the management console you use for your domain host and locate your DNS records. Remember, this is being done from your Google management console.

Then, add a TXT record. To do this, enter the TXT record name into this first field. You’ll find this displayed in the Admin console, and it’ll be under the DNS Host name. For the field below, you’ll enter the string text displayed in the Admin console, which will be located under “TXT” record value.

For HubSpot and GoDaddy customers, you can either click “Authorize with GoDaddy” to allow HubSpot to set up hosting for you, or click “No, I’ll set it up manually.” Then, you’ll be able to access your DNS provider, DNS settings, and copy-and-paste values for Host Name.

5. In Google, turn on DKIM signing.

If you’re setting up DKIM through Google, this is the last step you’ll need to do before completion. At this point, you’ve generated your domain key and added it to your domain record. So now, you’re ready to turn on DKIM signing.

This step greenlights your authentication, but note that this may take up to 48 hours to be placed into effect.

First, you’ll want to access your Admin console homepage and access Gmail. Then, click “Authenticate email,” and select the proper domain. You’ll see the status of email signing, and you’ll also be able to click “Start authentication” to begin the process.

After that, you’ll be ready to test your email signature.

6. Test your DKIM authentication.

This step is very important because every DKIM key is unique, and you’ll want to make sure they’re each sending correctly. To test your email in your email marketing software, send the email from that software to an account you have access to, such as your personal email address, and open the details of that message so you can see the original message details.

To test your email in Google, you can access the same page in Admin host from the last step, and send an email to a Gmail or G Suite account holder — I usually email myself for tests.

You can open the message in the recipient’s inbox, and click More > Show original to open the entire message header, like below:

From here, you’ll be able to access the original message and see the DKIM signature. The header will tell if the DKIM signature is authentic, and you can scroll down to the code to locate the signature details.

For this email, the DKIM signing was turned on. I can identify this from the specific portion of code highlighted in red. What this tells me is that the DKIM signature was sent from Glossier’s domain and signed by their DKIM software:

If your DKIM signing is turned on, you should see code that’s similar to this example:

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

The “s=” you’ll see in the line below the above code confirms that the email was signed by a DKIM key.

If you can locate the DKIM signature, you can be sure that your DKIM authentication is complete!

Now that you’re an expert on DKIM authentication, go ahead and create your own key and ensure the safety of the delivery of your emails.

Now, you can ensure that your subscribers receive their messages as intended.

I’ve always been a little leery of proclaiming anything “the best.” I never declared anyone my best friend as a kid because I was afraid my other friends might assume I thought less of them.

So it was a little difficult for me to come up with just one “best” advertisement of all time — which is why there are 18 in this post instead.

What makes these some of the best ads of all time?

Because of the impact they had on the growth of the brand, and because they manage to hit on some universal truth that allows us to remember these campaigns years after they first began. In fact, some of us might not have even been alive when these campaigns first aired.

But to know what makes an advertisement great, you first need to know how an advertisement is defined.

As you can imagine, there are numerous types of advertisements — all of which run in different mediums, on different channels, and have different goals in mind for their business. People can advertise anywhere, and today’s best type of ad might not be the best type tomorrow. 

Types of Advertisements

Here are four basic examples of advertising from the past few centuries (yikes), from earliest to latest.

1. Print Advertising

The first print ad ran in England in 1472, according to Infolinks. Since then, this type of advertising has become available in newspapers, magazines, brochures, billboards, flyers, and similarly portable methods of carrying a brand’s message to its ideal end user. In this ad method, the advertiser pays the publisher to place their ad in the publication.

2. Radio Advertising

Radio advertising dates back to 1920, when the first commercial radio stations were launched in the United States. Today, radio is still a relevant marketing and advertising platform for expanding the reach of a sponsored event or new product. In this ad method, the advertiser pays the radio station to play their ad during designated breaks between music or a radio show.

3. Television Advertising

Television ads originated in the 1940s with the promotion of practical items and political campaigns. Advertisers can now use television to promote food, toys, stores, business services, and more — both to local TV channels and to national broadcast networks. In this ad method, the advertiser pays the regional or national TV network to show their ad during designated breaks in the network’s regular programming.

4. Internet Advertising

Internet advertising took root in the mid 1990s with the launch of “banner” advertisements for various telecommunications companies. These ads are placed in interstitial spots on a webpage. In this ad method, the advertiser pays the website owner to place their ad in exposed spaces that are peripheral to the website’s own content. Internet advertising has gone on to include video, search engine marketing, sponsored social media posts, and more.

But, as you know, the advertising types above have evolved dramatically since their respective origins. What were once quite one-dimensional messages now carry clever, funny, or profound undertones that make the ads memorable years after they first ran.

So how do you create an advertising strategy that resonates?

This blog post is dedicated to the ads and campaigns we can learn from. 

But, first, an important distinction:

The Best Advertising Campaigns of All Time (And What Made Them Successful)

Without further do, here they are in no particular order: 18 of the best advertisements of all time and the lessons we can learn from them.

1. Nike: Just Do It.

Ad Campaign: Print, Television, Internet

Source: brandchannel

Did you know that, once upon a time, Nike’s product catered almost exclusively to marathon runners? Then, a fitness craze emerged — and the folks in Nike’s marketing department knew they needed to take advantage of it to surpass their main competitor, Reebok. (At the time, Reebok was selling more shoes than Nike). And so, in the late 1980s, Nike created the “Just Do It.” campaign.

It was a hit.

In 1988, Nike sales were at $800 million; by 1998, sales exceeded $9.2 billion. “Just Do It.” was short and sweet yet encapsulated everything people felt when they were exercising — and people still feel that feeling today. Don’t want to run five miles? Just Do It. Don’t want walk up four flights of stairs? Just Do It. It’s a slogan we can all relate to: the drive to push ourselves beyond our limits.

The Lesson

When you’re trying to decide the best way to present your brand, ask yourself: What problem are you solving for your customers? What solution does your product or service provide? By hitting on that core issue in all of your messaging, you’ll connect with consumers on an emotional level that is hard to ignore.

2. Coke: Share a Coke

Ad Campaign: Print

Big brands are often hard-pressed to do something ground-breaking when they’re already so big. So, what did Coca-Cola do to appeal to the masses? They appealed to individuals — by putting their names on each bottle.

The Share a Coke campaign began in Australia in 2011, when Coca-Cola personalized each bottle with the 150 most popular names in the country. Since then, the U.S. has followed suit, printing first names across the front of its bottles and cans in Coke’s branded font. You can even order custom bottles on Coke’s website to request things like nicknames and college logos.

It was a breaking story across the marketing and advertising industry. Many consumers were enchanted by it, while others were confused by it — why make a temporary item so personal? Pepsi even released counter-ads shortly after the campaign launched.

Nonetheless, Coke received immediate attention for it.

The Lesson

Coke fans are regular buyers, and the company leaned into that sense of individual ownership with full force. Wondering what name you’ll get out of the vending machine was a fun thrill in and of itself — even if it isn’t yours, it encourages you to “share a Coke” with whomever’s name is on the front.

3. Absolut Vodka: The Absolut Bottle

Ad Campaign: Print

Source: Burning Through Journey Blog

Despite having no distinct shape, Absolut made its bottle the most recognizable bottle in the world. Its campaign, which featured print ads showing bottles “in the wild,” was so successful that they didn’t stop running it for 25 years. It’s the longest uninterrupted ad campaign ever and comprises over 1,500 separate ads. I guess if it ain’t broke, don’t fix it.

When the campaign started, Absolut had a measly 2.5% of the vodka market. When it ended in the late 2000s, Absolut was importing 4.5 million cases per year, or half of all imported vodka in the U.S.

The Lesson

No matter how boring your product looks, it doesn’t mean you can’t tell your story in an interesting way. Let me repeat: Absolut created 1500 ads of one bottle. Be determined and differentiate your product in the same way.

4. Anheuser-Busch: Whassup (1999)

Ad Campaign: Television

 

 

When’s the last time an advertisement literally changed the way we talk to one another? Allow me to answer that question with another question: “Whassup?!”

This series of commercials, which first appeared in late 1999, features a group of friends connecting on a group phone call (we don’t do those much anymore, do we?) while drinking beer and “watching the game” on TV.

It starts gently: “What are you doin’?” Someone asks. “Watching the game, havin’ a Bud” (a Budweiser), someone replies. As more friends pick up the phone, the hilarity ensues: “WHASSUP!?” is yelled back and forth, becoming a classic catchphrase and an icon of beer-drinking culture that ran constantly on sports networks over the next few years.

The Lesson

The ad took pop culture by storm during the Super Bowl in 2000, and you can still hear its echoes today. Why? Anheuser-Busch showed us just how silly and informal an ad can be without ruffling feathers or going off-brand. Dare to celebrate your audience’s absurdities. The more genuine your ad is, the more valuable your product is.

5. Miller Lite: Great Taste, Less Filling (1974)

Ad Campaign: Print, Television

Source: BuildingPharmaBrands blog

Think it’s easy to create a whole new market for your product? The Miller Brewing Company (now MillerCoors) did just that with the light beer market — and dominated it. The goal of the “Great Taste, Less Filling” campaign was getting “real men” to drink light beer, but they were battling the common misconception that light beer can never actually taste good.

Taking the debate head-on, Miller featured masculine models drinking their light beer and declaring it great tasting.

The Lesson

For decades after this campaign aired, Miller Lite dominated the light beer market it had essentially created. What’s the lesson marketers can learn? Strive to be different. If people tell you there isn’t room for a product, create your own category so you can quickly become the leader.

6. Always: #LikeaGirl (2015)

Ad Campaign: Television, Internet

 

 

My eyes are still wet while writing this blurb.

The Always brand hit a home run with this advertisement, not because it went viral after the commercial ran in the 2015 Super Bowl, but because it was a groundbreaking message that hundreds of millions of people repeated long after the campaign was over.

The campaign began as a commercial explaining the stigma behind playing sports “like a girl” — implying that the boy’s way is better or correct. By the end of the ad, the message is both clear and inspiring: Girls are just as fit and capable as boys are, particularly during puberty — a stage of life that is extremely important to Always and its women’s products.

The message is now a holistic initiative by Always you can learn about here, and a hashtag that’s still used on social media today.

The Lesson

Acknowledge not just your audience, but the challenges they face — especially the ones that reflect your time or culture. Not every societal issue is off limits to marketers and advertisers. Take a stand on the ones you know your audience supports, and you’ll access a customer base that identifies with your passion.

7. Volkswagen: Think Small (1960)

Standalone Ad: Print

Source: design shack

Many marketing and advertising professionals like to call Volkswagen’s “Think Small” campaign the gold standard. Created in 1960 by a legendary advertising group at Doyle Dane & Bernbach (DDB), the campaign set out to answer one question: How do you change peoples’ perceptions not only about a product, but also about an entire group of people?

See, Americans always had a propensity to buy big American cars — and even 15 years after WWII ended, most Americans were still not buying small German cars. So what did this Volkswagen advertisement do? It played right into the audience’s expectations. You think I’m small? Yeah, I am. They never tried to be something they were not.

The Lesson

That’s the most important takeaway from this campaign: Don’t try to sell your company, product, or service as something it’s not. Consumers recognize and appreciate honesty.

8. Google: Year in Search (2017)

Ad Campaign: Internet

 

 

This isn’t the oldest or most well-known advertisement on our list, but it’s become the most powerful over its nine-year (and still going) existence. So powerful and so true, you forget it’s an advertisement.

Year in Search began in 2009 as “Zeitgeist,” a written report of the public’s most common Google searches over the previous 12 months. The following year, Google adapted it for a three-minute video. Since then, it’s been a bold, yearly reminder of how much we depend on Google for information on the news and events that give the entire world pause. Check out the company’s latest video from 2017 above.

The Lesson

Remind your customers how much you care that they care. These stories elicit a variety of emotions, but ultimately unite everyone — no matter what Google products they might like — through an uplifting message of how our usage of the company reflects the best in all of us.

9. Dos Equis: The Most Interesting Man in the World (2006)

Ad Campaign: Television, Pre-roll

Source: The Open Field

You know who he is. He smokes Cuban cigars, is always surrounded by beautiful women, and — most importantly — he drinks Dos Equis beer.

A key component of a strong campaign for an indulgent vice — like beer, desserts, or luxury items — is to make it cool. And when it comes to The Most Interesting Man in the World, he’s one of the coolest commercial guys there is.

And at the end of every commercial, he says: “I don’t always drink beer, but when I do, I prefer Dos Equis. Stay thirsty my friends.”

The Lesson

The hilarious hyperbole employed in this campaign makes it memorable the next time viewers head out to buy some beer. And even though Dos Equis recently replaced The Most Interesting Man with a new actor, he is forever immortalized in meme culture and in liquor stores due to this short, sweet, and memorable tagline — and the cool dude vibe it makes viewers harken back to.

10. California Milk Processor Board: Got Milk? (1993)

Ad Campaign: Print

Source: Broward Palm Beach New Times

Thanks to the California Milk Processor Board’s “Got Milk?” campaign, milk sales in California rose 7% in just one year. But the impact ran across state borders, and to this day, you still can’t escape the millions of “Got [Fill-in-the-Blank]?” parodies.

Note, though, that the ad didn’t target people who weren’t drinking milk; it instead focused on the consumers who already were.

The Lesson

It’s not always about getting a brand new audience to use your products or services — sometimes, it’s about getting your current audience to appreciate and use your product more often. Turn your audience into advocates, and use marketing and ad content to tell them why they should continue to enjoy the product or service you are already providing for them.

11. Metro Trains: Dumb Ways to Die (2012)

Ad Campaign: Internet, Radio

Yes, you read that right: Dumb Ways to Die.

In Melbourne, Australia, Metro Trains wanted to get across a simple message: No horsing around near train tracks. Disorderly conduct could lead to injuries, or even death, but instead of typical warning signs or announcements inside train stations, Metro Trains came up with Dumb Ways to Die, a song that has garnered 157 million YouTube views since it debuted in 2012.

The song is about dumb ways to die — for example, by poking a grizzly bear with a stick, or taking your helmet off in outer space — and it features a catchy little chorus you won’t be able to stop humming to yourself (because singing it is a little morbid): “Dumb ways to die, so many dumb ways to die.”

At the end of the video, after you’ve watched adorable cartoon characters dying in the dumbest of ways, you get to the moral of the story: There are many dumb ways to die, but the dumbest possible way would be if you died while standing on the edge of a train platform, drove through a railroad sign, or tried to cross over a train track.

The video ad went viral on YouTube, the song was made available on iTunes, and it even played over the radio with an accompanying ad.

The Lesson

This beloved, now-famous campaign communicates a simple idea in a creative and memorable way — and you don’t feel like you’re being nagged, the way some public service announcements do. If your subject matter is grim or boring, consider using creativity to get your message across.

12. Apple: Get a Mac (2006)

Ad Campaign: Television

 

 

While there have been many great Apple campaigns, this one takes the cake. The video above is just one of a series of iterations of this campaign, and the Mac vs. PC debate ended up being one of the most successful campaigns ever for Apple. The company experienced 42% market share growth in its first year with its help. These commercials tell Mac’s audience everything they need to know about the product without being overt — and in a clever way.

The Lesson

Just because your product does some pretty amazing things doesn’t mean you need to hit your audience over the head with it. Instead, explain your product’s benefits in a relatable way so consumers are able to see themselves using it.

13. Clairol: Does She or Doesn’t She? (1957)

Standalone Ad: Print

Source: Current360

The first time Clairol asked this question in 1957, the answer was 1 to 15 — as in, only 1 in 15 people were using artificial hair color. Just 11 years later, the answer was 1 of 2, according to TIME Magazine. The ad was apparently so successful that some states stopped requiring women to denote hair color on their driver’s license. When your ad campaign starts changing things at the DMV, you know you’ve hit a nerve.

Clairol did the opposite of what most marketers would do: They didn’t want every woman on the street running around saying they were using their product. They wanted women to understand that their product was so good that people wouldn’t be able to tell if they were using it or not.

The Lesson

Sometimes, simply conveying how and why your product works is enough for consumers. Showing becomes more effective than telling.

14. De Beers: A Diamond is Forever (1999)

Ad Campaign: Print, Television

Source: BBC News

In 1999, AdAge declared De Beers’ “A Diamond is Forever” the most memorable slogan of the twentieth century. But the campaign, which proposed (pun very much intended) the idea that no marriage would be complete without a diamond ring, wasn’t just riding on the coattails of an existing industry. De Beers actually built the industry; it presented the idea that a diamond ring was a necessary luxury.

According to the New York Times, N.W. Ayer’s game plan was to “create a situation where almost every person pledging marriage feels compelled to acquire a diamond engagement ring.”

The Lesson

Advertising can make a relatively inexpensive product seem luxurious and essential.

15. Old Spice: The Man Your Man Could Smell Like (2010)

Ad Campaign: Television, Internet

Source: Coloribus

The very first part of Old Spice’s “The Man Your Man Could Smell Like” campaign, created by Wieden + Kennedy and launched in February 2010, was the following commercial. It became a viral success practically overnight:

 

 

That video has over 51 million views as of this writing. Several months later, in June 2010, Old Spice followed up with a second commercial featuring the same actor, Isaiah Mustafa. Mustafa quickly became “Old Spice Guy,” a nickname Wieden + Kennedy capitalized on with an interactive video campaign in which Mustafa responded to fans’ comments on Facebook, Twitter, and other social media websites with short, personalized videos.

In about two days, the company had churned out 186 personalized, scripted, and quite funny video responses featuring Mustafa responding to fans online. According to Inc, these videos saw almost 11 million views, and Old Spice gained about 29,000 Facebook fans and 58,000 new Twitter followers.

“We were creating and sending miniature TV commercials back to individual consumers that were personalized, and we were doing it on a rapid-fire basis,” Jason Bagley, creative director at Wieden + Kennedy and a writer for the campaign, told Inc. “No one expects to ask a question and then be responded to. I think that’s where we broke through.”

The Lesson

If you find your campaign’s gained momentum with your fans and followers, do everything you can to keep them engaged while keeping your messaging true to your brand’s voice and image.

16. Wendy’s: Where’s the Beef? (1984)

Ad Campaign: Print, Television

Source: AdSoft Direct

Is it enough to say this campaign was successful because it featured a giant hamburger bun and a cute set of old ladies? No? I didn’t think so.

Wendy’s took a more gutsy approach in this advertising campaign: It targeted its competitors. The simple phrase “Where’s the beef?” was used to point out the lack of beef in competitors’ burgers — and it quickly became a catchphrase that encapsulated all that was missing in their audience’s lives.

While you can’t predict when a catchphrase will catch on and when it won’t, Wendy’s (wisely) didn’t over-promote their hit phrase. The campaign only ran for a year, and allowed it to gently run its course.

The Lesson

Be careful with your campaigns’ success and failures. Just because you find something that works doesn’t mean you should keep doing it over and over to the point it’s played out. Allow your company to change and grow, and you may find that you can have even greater success in the future by trying something new.

17. Procter & Gamble: Thank You, Mom (2012)

Ad Campaign: Television

I’ll give you a minute to dry your eyes after that one.

Seriously — you wouldn’t expect a household and cleaning products company commercial to pull at the heartstrings like that, would you? Lately, though, Procter & Gamble (P&G) has launched some of the best ads we’ve ever seen from the consumer goods industry.

That’s because P&G identified the story behind the story of Olympic athletes — the stories of the supportive moms who pushed these world-class athletes throughout their entire lives leading up to that crowning moment. And yes, they probably had to do a lot of laundry and cleanup along the way — presumably using P&G products.

The Lesson

Make your audience cry (just kidding). The season or time period of your ad is important. But even if you run an ad during the Olympic Games, like P&G did, make sure it has longevity and a message that can influence people no matter when or where they see it.

Emotional and nostalgia marketing are powerful tactics to get people to make buying choices, so if there’s a bigger, more universal story behind your product or story, tap into it — and showcase it front-and-center.

18. KFC: “FCK” (2018)

Standalone Ad: Print

The ad above isn’t just an empty bucket of KFC with the company’s letters jumbled around. It’s also not a normal, unprompted promotion of fried chicken.

This ad is an apology, and perhaps the most creative one of all time.

In February 2018, KFC’s business in the U.K. ran out of chicken. You read that right: A poultry company ran out of poultry. It’s not every day that a business stumbles upon the most ironic PR crisis in company history, so when it happens, all eyes are on the business’s response. Well, we’re happy to report that KFC stuck the landing.

With the help of the creative agency Mother London, KFC took out a full-page ad in Metro, the U.K.’s newspaper, rearranging its three famous initials to create a hilarious albeit explicit response to its product shortage. The ad depicts a KFC bucket that reads, “FCK” — as if to say, “FCK, this is embarrassing.” (You can fill in the missing letter…)

Beneath this design, the company goes on to apologize for what it realizes is an inexcusable, if not slightly, funny failure.

The Lesson

No business is above a good old-fashioned sorry. And if you can laugh at yourself in the process, you’ll only make it better. KFC’s ad demonstrates how to combine humility, class, humor, and ultimately company pride in a message that can help you bounce back from bad press — and even come out the other side with a net-positive result for your brand.

With these ads in mind, start thinking about your brand identity, your brand story, and the things that matter most to your ideal customer. This is the foundation of a great advertising strategy.

When I first started editing articles for HubSpot’s Marketing Blog, I honestly figured it would be the easiest part of my job.

I imagined it would go something like this: I’d open a clean, nearly ready-for-publication Google Doc, skim it for the occasional missing comma or broken link, and be done with the whole editorial process before I had time to finish my coffee.

As any editor is well-aware, this couldn’t have been further from the truth.

In reality, I’d argue editing takes up about 30% of my work week — and, while it requires different skills than content creation, it’s anything but easy.

If you’re new to the editing process, don’t worry. There are plenty of strategies you can employ to ensure you’re editing efficiently — which could mean anything from giving thoughtful feedback to a new writer upfront so your job is easier down the road, to keeping key websites handy to check a writer’s math or embed an infographic into a post.

What are some ways to edit more efficiently while maintaining integrity? Here, I spoke with both past and present HubSpot editors to cultivate 13 ways to become a better editor, whether you’re editing your own piece or someone else’s.

How to Be a Better Editor

1. Find a quiet space to do your editing.

Don’t try to get your editing done in a meeting, or when you’re around chatty coworkers. Multitasking like that can make us far less effective at our work and increase mistakes and stress. And when you’re editing, you’re trying to catch those mistakes — so you want to be extra diligent.

Instead, find a place where you can plug in and concentrate fully on the piece in front of you. When you get there, turn off those pesky email and social media notifications, and put your phone on airplane mode (or, better yet, leave it in your bag).

If you’re working through a piece of writing that’ll require more than a few hours of careful editing, consider blocking out chunks of concentrated time separated by breaks. Otherwise, you may lose focus and begin missing things.

In fact, a study by the Draugiem Group found that the employees with the highest productivity spent 52 minutes working, followed by 17 minutes of rest. Taking breaks is key to ensuring you’re always at your best when editing someone else’s work.

2. Be sure the topic aligns with your content strategy.

You might be tempted to dig into the meat of the piece and begin meticulously editing it straight away. But, as an editor, it’s important that you put the content into context before you dive into the details.

First, take a quick skim of the working title, the layout, and the main ideas covered in the piece. Think to yourself: Does this topic align with our content strategy? Will our readers and buyer personas care about it?

If you’re concerned the piece isn’t about a topic your readers will be interested in, think about how to tweak the angle. You might need to collaborate with the author and send it back, asking for a major restructuring before you spend time editing it to ensure it resonates with your readers.

You’ll also want to reflect on how the piece fits in with what you’ve written in the past — especially if the piece is a blog post. Search engines like Google might see the second post as duplicate content and penalize you in search.

Even if Google doesn’t consider it duplicate content, competing for keyword ranking against another post from your own blog will hurt your SEO strategy. The questions to ask yourself here are: Have we covered this topic comprehensively in the past? Will it add anything new and interesting?

If both answers are yes, you might consider updating and republishing the original draft. We do that a lot here at HubSpot — for instance, if a reader pitches a full draft on “Instagram Hashtags” but I know we have plenty on Instagram Marketing already, I’ll take a look at older Instagram pieces and consider whether they deserve a complete rewrite, or whether I can add some of the author’s sections to the end of a piece and link back to the author’s website.

3. Read for content and ideas first, grammar second.

Never start diving into detailed edits before you read the whole piece through. It’s important to reflect on it holistically so you can pinpoint places where the content and ideas can be made stronger. This may seem like we’re adding time here, but trust me, this’ll save you a lot of time and pain in the long run.

If you’ve ever started editing a piece line-by-line only to realize it needs to be completely restructured, you know what I mean.

The key takeaway here is to recognize when the piece needs more work from the author.

“Sometimes, an author sends a piece in before it’s ready to be edited,” says Corey Wainwright, HubSpot’s Director of Content. “Learning to recognize those instances can save you a ton of time, because otherwise you start just rewriting the piece, which isn’t helpful to either of you.”

If you notice the piece doesn’t flow well, or the introduction needs to be tightened up, or there aren’t enough points in the article for it to meet your standards for quality, then it’s better to send that feedback to the author via email than to try and fix it yourself.

If the piece needs an overwhelming amount of editing help, then the author’s writing may not be a fit for your publication — and you’ll save a lot of time by telling the contributor outright.

Additionally, Carly Stec, who was previously Editor of HubSpot’s Marketing Blog, told me, “Develop multiple editing phases. Rather than trying to solve everything at once when you’re editing, look for something specific each time you read through it. For example, you might read through it once looking for spelling errors and then read through it again to catch any brand style guide violations.”

4. Check for places where the author can fill in the blanks.

Aside from providing larger, more broad feedback, you should also read through the piece to identify smaller improvements that you might want (or need) the author’s help on. Here are some questions to ask yourself:

• Are there any structural inconsistencies in the piece? For example, if they included an image in every section of the piece except for one or two, you might ask them to find an image for those sections for consistency.
• Are there any points that need more, better, or any evidence? Statistics and data can elevate the quality of your content and make it more interesting for readers.
• Are any sources missing citations? (This is a big one.)

As you read, take notes on these points in an email draft to the author. Once you’re done, make sure you clean up the notes so they’re comprehensible, and send them along before you edit any further.

5. Include positive feedback in your edits, as well.

Aja Frost, former editor of HubSpot’s Sales Blog, urges editors to remember the importance of positive feedback, as well.

She says, “Try to call out the strong aspects of the post — not just what needs to improve. Comments like ‘This is great,’ ‘Love how you explained this,’ ‘Excellent transition,’ etc. take just a second to write, but have a big impact.”

“Positive feedback balances out your constructive comments, makes the writer feel excited about starting their second draft, and ensures they’ll keep doing the things you appreciated.”

Positive feedback can ensure your writers don’t feel burnt out by all the constructive feedback they receive, particularly in the beginning of their writing career. Additionally, it helps you point out what you like about their writing and what you hope to see more of in the future.

Ultimately, positive feedback can be just as helpful as constructive to ensure you eventually progress your writers to “zero edits”, which means they don’t require an editor to check their work before publishing on your site.

6. Bookmark helpful websites for quick referencing.

If the content, ideas, and structure of the piece are all ready to go, you can get down to the nitty-gritty of editing the piece. This is where I like to keep a few websites bookmarked for reference. Here are the ones I prefer.

• Your company’s style guide: For when you want to double-check how something is spelled or referred to.
• Percent change calculator: For checking math.
• Your favorite keyword tools: For identifying top keywords for the content so you can use them in the title, headers, and relevant anchor text.
• Embed code generator: For creating embed codes for any original graphics or infographics. (Learn how to use it here.)
• Click-to-tweet: For adding click-to-tweet links to tweetable quotes in a blog post. (Learn how here.)

For more ideas, read this blog post for the ultimate list of websites every blogger should bookmark.

7. Keep useful code snippets close at hand.

Along with bookmarking helpful websites, it’s also a good idea to have all those useful snippets of HTML or other code that you tend to use easily accessible.

For example, you might notice that we add borders around many of our images on the blog. To add these borders, I need to add a specific snippet of code into the source code of the blog posts I write and edit.

To make this process easy, I created a Google Doc with all relevant code snippets and then bookmarked it. When it comes time to add them to the source code of my blog post, I simply pull up the Doc and plug in the snippets as need.

(Download our free guide to HTML here to learn some simple and useful HTML coding hacks.)

8. Read the piece out loud.

Reading out loud isn’t just good for memory retention — it’s also a great way to find errors in a piece of writing. You’re more likely to find clumsy sentences and other things spell check won’t necessarily catch if you hear those errors out loud.

Best-selling author David Sedaris uses this verbal approach to fine-tune his writing. According to Fast Company, Sedaris tests his works-in-progress by reading it aloud to live audiences because it helps him notice imperfections in the text.

As he reads, he’ll circle everything from confusing or misleading phrasing to closely repeated words or words that sound alike in the same paragraph.

“I used to hate it when a book came out or a story was published and I would be like ‘damn, how did I not catch that?'” Sedaris said. “But you pretty much always catch it when you’re reading out loud.”

Reading out loud will help you catch these errors in the first go-round, which will save you time later.

9. Use “Find and Replace” to quickly fix common errors.

If you’re editing for a new writer, you’ll likely begin to see similar errors arise in all her first drafts. Alternatively, if you’re editing your own work, you probably know the mistakes you’re most likely to make (like mixing up “you’re” and “your”, or writing “Additionally” too often).

Knowing that, you can do a “Find and Replace” before publishing a piece to correct these little slipups. It’s a far quicker way to polish a piece than looking for these instances manually.

To do a “Find and Replace,” hit Control + F on a PC (or Command + F on a Mac), type in your problem word or phrase and click “Find,” and let your browser take you to the word or phrase. Then, look through each instance of that word or phrase and swap it out with the right thing when needed.

If you’re editing for a new writer, make note of consistent mistakes you note in her writing in an overarching Google Doc, so she can refer back to it as she’s writing and learn how to fix those errors for herself.

I used my own “Caroline’s Editing Doc” as a new writer to scan my writing for consistent issues before sending along to my editor, to ensure she wasn’t always editing for the same mistakes.

10. “Find and Replace” HTML snippets to quickly clean up a post’s formatting.

You can use the same principle when you’re cleaning up the formatting of a piece of writing for a blog post or other piece of online content. Skip the time-consuming manual work and find specific pieces of code using “Find and Replace.”

For example, if you’re finding rogue <span> tags or other troublesome code in the source code, you can use “Find and Replace” to replace them with something else or strip them out completely.

Simply hit Control + F on a PC (or Command + F on a Mac), type or paste in the code, and click “Find.” Under “Replace,” either fill in the code you want to replace it with, or leave it blank to strip out the code completely. When you hit “All,” it’ll be gone.

11. Do two rounds of edits, and send a follow-up email with the most important edits. 

Lindsay Kolowich, who was previously HubSpot’s Marketing Blog Manager, told me: “Do at least two rounds of edits: one to zoom in and the other to zoom out. If you’re detail-oriented like me, you’ll be tempted to line-edit the piece the second you start reading it.”

She continues, “I’m not telling you not to do that, but I am encouraging you to read the piece again once you’ve gotten this out of your system so you can give the (frankly more important) feedback about higher-level details like overall narrative and structure. If you can resist the urge to line-edit on the first read, even better.”

“Reading through at a high level first before diving into the details can actually save you a lot of time, especially if big chunks of the piece end up needing to be rewritten.”

Additionally, Kolowich says, “Pull out the most important feedback to send in an email. If you use a collaborative text editor like Google Docs to give feedback, then your suggested edits and comments end up crowded on top of each other with no clear distinction between the most and least important feedback.”

She adds, “It can be incredibly helpful for both you and the writer if you pull out the most important feedback (usually on structure, narrative, flow, and/or any major red flags) and send it along in an email once you’re done editing. Yes, it takes extra time, but it helps both you as an editor reflect on the piece as a whole after line-editing it, and it primes the writer for some of the bigger feedback that will likely take longer to address.”

“If you work with the same writers time and time again, these emails serve as a great record of feedback they’ve gotten in the past and can help you identify patterns and specific areas for improvement.”

12. Copy and paste the piece of writing into Microsoft Word to find spelling and grammatical errors.

It doesn’t matter how meticulously you eyeballed a piece of writing: More often than not, you will find additional errors using spell check that you would otherwise miss.

If your writing software has spell check, use it. We also recommend pasting the content into Microsoft Word (length-permitting) for a final check.

Just remember to give the document a few extra seconds to process your piece once you’ve pasted it in there, as Word takes a little longer to “read” your piece and uncover any mistakes. Then, you can go through it and assess any red or green squiggly lines you see.

Alternatively, take a look at The Hemingway App or Grammarly for two other useful spell-check resources.

13. Know when the content is good enough.

I know as well as any other editor that letting go of perfectionism is hard. But it turns out that perfectionism, while helpful in certain contexts, can become a major roadblock for productivity.

There will always be something you can do to improve a piece of writing — and it can drive you crazy if you let it. You might think of “done” as spending every possible minute improving, polishing, and refining a piece until it’s whittled to perfection.

But what are you sacrificing by making more, minor improvements? And are those sacrifices realistic? Are they worth your time? At some point, you need to ask yourself: When is “good enough” good enough?

Of course, knowing what the threshold for “good enough” is easier said than done. Here’s a helpful formula to give you some direction:

• The piece successfully solves the problem, addresses the need, or conveys the message intended.
• It is clearly and distinctly on brand.
• The quality of work is consistent with or above the level of previous work.
• It has been thoroughly yet objectively scrutinized by other qualified individuals.
• The final decision of preference had been left in the hands of the creator.

Make sure that you complete the most important editing and proofreading tasks. Then, once you’ve refined a piece enough to move on … just move on.

13. Read backwards. 

Carly Stec suggests reading backwards if you’re feeling uninspired or you’ve noticed you often miss typos when editing: “It’s easy to gloss over errors when the sentence or phrase feels familiar. To avoid this, read the content backwards to put more focus on each word individually. This approach should help you spot typos you may have missed otherwise.”

14. Edit for the way people consume web content.

Karla Cook, who was previously the Editor of HubSpot’s Marketing Blog, urges editors to remember the platform on which you’re publishing when you’re publishing blog posts: namely, web pages.  

She says, “Edit for the way people read web content: Web copy is not consumed the same as print copy — as an editor, you should be solving for the visual flow of a piece as much as the copy itself. Are there enough paragraph breaks? Is the structure easy to navigate for the questions a reader might have?”

Additionally, Cook urges, “In a similar vein, you also need to ensure the copy is skim-friendly. If someone was to dive into a random paragraph, could they figure out what was going on based on context?”

“As an editor, you need to clarify areas of potential uncertainty that could arise from jumping into the middle of a piece: e.g., if a paragraph starts with: ‘This is the best thing … ‘ does the reader know what ‘this’ is referring to?”

15. Keep this pre-publish checklist handy.

Before you hit “publish,” it’s time to do a final once-over to make sure you’ve checked all the boxes. While this seems like another extra step, remember that this is an investment of time that’ll save you from having to return to the piece later to make edits and adjustments.

But there are a lot of little things to remember before you publish a piece of writing — which is why my colleague Pam Vaughan created this online editing and proofreading checklist. Use it to ensure all the important boxes are checked before you hit publish so that when a piece of writing is shipped, it’s shipped for good.

You may have heard that Google Ads is a quick way to get ROI from search engine traffic. This is an appealing prospect, especially because Google runs on a PPC (pay per click) model where you only pay for traffic that actually makes it to your site. However, handing Google your money is a concerning prospect, especially if you’ve heard rumors that it can be cost-prohibitive if you’re bidding in a competitive space on some of the most expensive keywords. 

The best thing you can do for your strategy is understand exactly how Google Ads determines cost per click (CPC) on specific keywords, what makes certain keywords more expensive, and how you can build your ad budget in a way that actually gives you ROI.

How Does Google Ads Determine Keyword Costs?

Google has many different sources of revenue, but one of their most noticeable is the ads that appear next to search results for specific keywords. How much that keyword costs depends, in part, on how often people search for it — the more people search for a certain keyword, the more expensive it is.

Ad placement is determined by an action system. The combined impact of these two factors will determine if and where your ad is placed on the page when a user searches for your query:

• The maximum bid you specify for the keyword
• The Quality Score that Google has given your ad

These two factors will help Google determine your ad rank. In short, higher bids and higher quality ads win the best placements. 

If a user ends up clicking on your ad, Google determines the cost of that click using the following formula:

The ad rank of the person below you divided by your quality score plus $0.01.

With this in mind, as long as you have a solid keyword strategy and high-quality ads, you can win ad placements even over organizations that are spending more on Google Ads than you are. The only thing to keep in mind is how strict your competition is.

Most Expensive Keywords by Industry

While it’s difficult to quantify the most expensive keywords on Google because of the sheer amount of data that changes daily, we’ve broken down the most expensive keywords for some of the most common industries:

Legal 

Top CPC: $1090.00
Average CPC: $6.75

The legal industry has some of the highest CPCs in this article, primarily due to the high amount of competition they’re up against and the higher ticket service cost. For this industry, we looked at keywords relating to “lawyer,” “attorney,” “legal services,” and a few other related keywords. Here are the ones that topped the list:

Keyword	CPC
houston maritime attorney	$1,090.00
offshore accident lawyer	$815.00
best motorcycle accident lawyer	$770.00
18 wheeler accident lawyer san antonio	$670.00
scranton personal injury lawyer	$560.00
truck accident attorney dallas	$515.00
houston trucking accident attorney	$500.00
mesothelioma attorney assistance	$490.00
new york construction accident lawyer	$485.00
maritime lawyer new orleans	$485.00
california auto accident laywer	$475.00
auto accident attorney california	$465.00
auto accident attorney colorado springs	$460.00
car accident lawyer jacksonville	$430.00
truck accident lawyer dallas	$425.00

 

Medical

Top CPC: $90.00
Average CPC: $2.62

What’s curious about this is that we targeted keywords around the top most common types of doctors, yet it was still urgent care and detox programs that dominated the highest costs per click.

Keyword	CPC
urgent care emr	$90.00
hospital alcohol detox	$65.00
dermatological problem	$65.00
fort lauderdale hospital detox	$65.00
transporter hospital	$60.00
children’s hospital emergency room near me	$60.00
kensington hospital detox	$60.00
urgent care jasper tx	$55.00
childrens oakland hospital	$55.00
weight loss surgery dallas tx	$55.00
urgent care snider plaza	$50.00
dallas bariatric	$45.00
endocrine weight loss	$45.00
urgent care 77041	$45.00
urgent care electronic medical records	$40.00

 

Marketing & Advertising

Top CPC: $165.00
Average CPC: $3.33

Marketing professionals in this space presumably know advertising tricks to help keep costs down, but this industry is also more likely to put value in Google Ads. That’s why the average CPC is relatively reasonable compared to these top CPC keywords: 

Keyword	CPC
what is marketing channels	$165.00
call tracking marketing	$125.00
marketing your law firm	$120.00
seo and social media marketing services	$115.00
affiliate marketing software free	$110.00
law firm marketing los angeles	$100.00
marketing automation for agencies	$100.00
what does cpm stand for in advertising	$95.00
3 p of marketing	$95.00
marketing cloud software	$90.00
ppc advertising management	$80.00
marketing integration	$80.00
email marketing automation software	$80.00
what does ppc stand for in marketing	$75.00
best marketing quotes	$75.00

 

Business Software

Top CPC: $95.00
Average CPC: $3.80

For this category, we didn’t want to include “SAAS” since that would not be a keyword a consumer would use to find the software of their choice. Instead, we used aggregate keywords around “business software” to see what the most expensive CPCs would be: 

Keyword	CPC
complete business solution	$95.00
top 10 help desk software	$95.00
help desk software for small business	$90.00
small business call center software	$85.00
accounting online program	$70.00
best online accounting program	$60.00
business performance management software	$60.00
employee management software for small business	$60.00
email marketing software for small business	$55.00
best medical billing software for home based business	$55.00
marketing automation software for small business	$55.00
best crm software for small business	$55.00
crm software for small business	$55.00
best hr software for small business	$50.00
small business marketing software	$50.00

 

Real Estate

Top CPC: $95.00
Average CPC: $2.37

Curiously, despite pooling all keywords related to “real estate agent” and “REALTOR” along with the other service-based keywords, it was the descriptive keywords using “fast” or “with cash” that seemed to outpace all others when it came to cost per click.

Keyword	CPC
sell house fast austin	$95.00
sell my house fast phoenix	$70.00
sell my house fast austin	$65.00
sell my house fast san diego	$65.00
selling a house as is by owner	$60.00
teacher home buying programs texas	$60.00
sell my house fast orlando	$60.00
quickly sell house	$55.00
we buy houses fast for cash	$55.00
will my house sell	$55.00
sell house cash	$55.00
buy house cash or mortgage	$50.00
sell house fast for cash	$50.00
buy my home for cash	$50.00
worst month to sell a house	$60.00

 

Home Improvement Services

Top CPC: $320.00
Average CPC: $6.40

The home improvement industry is a large one, but we focused primarily on services such as HVAC, plumbing, and restoration and renovation. It seemed as though air conditioning and water damage seemed to be the ones with the dominant CPC in this group:

Keyword	CPC
ac repair coral springs fl	$320.00
emergency flood repair	$265.00
flood restoration san diego	$210.00
air conditioning repair weatherford tx	$210.00
best ac repair phoenix	$185.00
air conditioning repair boca raton	$150.00
water damage restoration portland oregon	$145.00
water damage restoration los angeles	$145.00
air conditioning repair phoenix	$140.00
air conditioning repair mesa az	$135.00
air conditioning repair simi valley	$125.00
air conditioning repair plano tx	$120.00
water damage restoration mesa az	$120.00
water damage restoration dallas	$120.00
water damage restoration vancouver wa	$115.00

 

Automotive

Top CPC: $50.00
Average CPC: $2.46

For this industry, we decided to pull keywords relating to “auto repair,” “auto body,” and “dent removal,” taking care to remove any insurance or car accident litigation keywords. You’ll notice that lower ticket items such as oil changes and tire services are not present on this list. We can reasonably assume that advertisers in this category want to put their advertising dollars toward higher ticket items:

Keyword	CPC
auto repair shop modesto ca	$50.00
paintless dent repair denver colorado	$45.00
abs unlimited auto repair	$45.00
paintless dent repair mn	$40.00
denver auto hail repair	$35.00
change oil light	$35.00
automotive repair lubbock tx	$30.00
auto repair shops stockton ca	$30.00
paintless dent repair colorado springs	$25.00
auto ac repair las vegas	$25.00
auto repair shops omaha ne	$25.00
auto repair shop mesa az	$25.00
aftermarket automotive warranty	$25.00
dent repair colorado springs	$25.00
paintless dent repair denver	$25.00

 

Insurance

Top CPC: $280.00
Average CPC: $3.44

Car insurance completely dominated the insurance industry:

Keyword	CPC
compare vehicle insurance	$280.00
oklahoma auto insurance quotes	$210.00
insurance companies okc	$185.00
cheapest auto insurance reddit	$170.00
insurance strategy	$160.00
texas auto insurance quotes online	$155.00
preferred auto insurance companies	$150.00
what is insurance deductible	$140.00
what is premiums in insurance	$135.00
fort myers auto insurance	$130.00
auto insurance connecticut	$125.00
definition collision insurance	$125.00
hail damage car insurance claim	$120.00
car accident other driver has no insurance	$120.00
define insurance brokers	$120.00

 

Loans & Finance

Top CPC: $320.00
Average CPC: $3.44 

In the finance space, we compiled keywords relating to banking, credit, debt, loans, mortgages, and more. The common theme among the high-CPC keywords was debt relief or loan acquisition (VA loans being especially popular):

Keyword	CPC
irs tax debt relief program	$320.00
va loan multi family	$190.00
tax credit for college students	$135.00
va loan after chapter 7	$130.00
how to get preapproved for a va home loan	$125.00
structured settlement loan	$105.00
national guard va home loan	$95.00
cost to refinance home loan	$95.00
how long does a credit card balance transfer take	$90.00
va home loan specialist	$85.00
will refinancing hurt my credit	$85.00
maximum fha loan amount	$85.00
does opening a checking account affect credit	$80.00
fha loan foreclosure waiting period	$80.00
tax debt relief program	$75.00

 

Education

Top CPC: $140.00
Average CPC: $2.40 

It’s clear that online learning overtook the list of high-CPC keywords. This is likely due to smaller ticket educational items such as certifications, courses, and training not providing high enough ROI to justify such high costs per click.

Keyword	CPC
online business degree programs accredited	$140.00
online accredited psychology degree	$135.00
online degree in educational psychology	$135.00
online business degree florida	$135.00
online university college	$125.00
online psychology bachelor’s degree	$125.00
online college business degree	$125.00
fastest criminal justice degree online	$125.00
online masters degree in business administration	$125.00
parapsychology degree online	$125.00
online degree criminal justice	$120.00
online school for business degree	$120.00
online masters degree programs in healthcare administration	$120.00
masters degree in human resources online	$120.00
public administration masters degree online	$115.00

 

Some Notes About Our Methods:

The list of highest CPC keywords was determined from approximately 10,000 related keywords per industry. This information was accessed from Ahrefs and compiled on April 3, 2020 and should be used only for editorial purposes as there are many more keywords out there, CPC is subject to change with current industry and economic conditions, and keyword tools will provide differing data. Be sure to perform your own keyword research before making advertising decisions.

The average CPC per industry is unable to be determined from small datasets, so we pulled this information from WordStream’s keyword benchmarking report. 

Didn’t see your industry represented? Follow the steps below to find the keyword costs for your most relevant keywords.

How Do I Find Out How Much a Keyword Costs?

Thankfully, not everything on the Google Ads platform is so expensive. In fact, WordStream estimates that the average CPC on Google is between $1 and $2. 

With CPCs like that, you might be ready to:

• Decide if Google Ads is right for your business
• Find out the true cost of your most desired keywords
• Estimate the budget that it will take to power your lead generation engine

The unfortunate part, though, is that Google’s Keyword Planner is no longer available for use if you don’t have an account. That means you’d have to go through the entire process of signing up and providing your payment information upfront, before you’re ready to create your first campaign. 

That means you need a way to find keyword cost estimates before committing to a campaign. Here’s how:

Use a Third-Party Keyword Research Tool

The good news is that Google is not the only place where you can get data about keyword cost and volume. There are a number of keyword research tools that you can use to estimate CPC for the keywords you want to target in your campaign.

Brand Overflow

Brand Overflow allows you to look up 10 keywords completely free, so if you’re doing preliminary research, this is a great option. After your 10 free keywords, their plans start at $9 per month. 

Here’s how to estimate CPC in Brand Overflow:

1. Navigate to the Keyword Tool.
2. Type your desired keyword in the first field. 
3. Ensure that the second field accurately describes the geographic location you’re targeting. 
4. Click the Search button. 
5. Scroll down and look for the AVG CPC box on the left.

 

SEMrush

SEMrush is also a full-scale SEM and SEO platform that includes keyword research and discovery as just a subset of its functionality. Unfortunately, it does not offer any free keyword searches without signing up for an account. 

Plans start at $99.95 per month, but have the option to take advantage of a 7-day free trial. This is a great option for those who are doing more in the digital space than just setting up a Google campaign. 

Here’s how to estimate CPC in SEMrush:

1. Create an account or log in. 
2. Type your keyword into the search bar at the top.
3. Click the Search button. 
4. You will be directed to the Keyword Overview tool, and CPC is at the bottom of the first box on the left.

 

Ahrefs

Ahrefs is also a full-scale SEM and SEO platform. Its plans start at $99, but there is no free trial. In order to determine if this software is worth the investment, you can start a 7-day trial where you get access to all features for $7. 

This is also a great option for individuals investing in search as part of their ongoing website and digital marketing strategies. 

Here’s how to estimate CPC in Ahrefs: 

1. Create an account or log in. 
2. Click the Keywords explorer option in the top menu.
3. Ensure Google is selected at the top of the field. 
4. Type your keyword(s) into the field. If you are wanting to do multiple keywords at once, separate them with commas or line breaks.
5. Click the button with the magnifying glass.
6. CPC is represented in the third box in the top row. 

 

Set up a Fake Campaign in Google Ads

If the cost of a third-party keyword research tool turns you off, you can still use Google’s Keyword Planner. You just have to go through the campaign process and then turn the campaign off. 

Note: By doing this, you’ll see a temporary $50 authorization which Google uses to verify your payment information. This is typically removed within a week. If you don’t turn off your campaign, your card will be charged every 30 days or when you reach your billing threshold. Be sure to review Google’s billing policies yourself before taking this advice. 

Here are the steps: 

1. Sign up for a Google Ads account.
2. Go through the prompts to set up your first campaign.
3. Once complete, click Explore Your Campaign. 
4. In the first card that shows the campaign you just created, click the arrow next to Pending. 
5. Select Pause campaign. 

Once you verify that you really want to pause the campaign, you now have a Google Ads account and can use the Keyword Planner for free (once the verification money is returned to you, of course). The plus side to this approach is that if you decide to move forward after your keyword research, you already have an account set up and a jump start on building a campaign. 

Here’s how to estimate CPC in Google’s Keyword Planner:

1. Navigate to the Keyword Planner.
2. Click Get search volume and forecasts.
3. Type your keyword(s) into the field. If you are wanting to do multiple keywords at once, separate them with commas or line breaks.
4. Select Historical Metrics from the top menu.
5. Instead of providing an average CPC, Google provides a low range estimate and a high range estimate. These are represented in columns on the left side of the table.

Getting CPC costs for your target keywords is the first step toward setting up your Google Ads campaign. The next thing you’ll want to do is determine the budget you’ll need to achieve your goals with the campaign. Start by reading our Ultimate Guide on Google Ads or downloading our free Ads kit.