Coca-Cola is more than a soda. Starbucks is more than coffee. Apple is more than computers.
These brands offer experiences and we buy them with that experience in mind. And these companies know exactly what experience they want you to have when you make (or consider) a purchase. That’s why they cultivate their brands.
This branding guide will help you create and manage a strong brand that’ll entice customers to admire, remember and prefer your business. So, keep reading or use the links below to jump ahead to find what you need.
Brands are a simple way for companies to communicate their vision. A brand clarifies what a company stands for and why. A brand also refers to the overall experience a customer undergoes when interacting with a business — as a shopper, customer, social media follower, or mere passerby.
So, branding is the process of researching, developing, and applying a distinctive feature or set of features to your organization so that consumers can begin to associate your brand with your products or services.
Branding is in social media captions, billboard color palettes, and the materials brands use in their packaging. Companies that create strong brands know that their brand identity needs to live everywhere. They know their names extend far beyond the label and can entice consumers to choose their products out of a lineup of options.
For example, the Coca-Cola brand is one of the most recognizable logos and color stories around the world. The classic red and white lettering, vibrant artwork, and distinctive font have lasted for over a century.
Having stood the test of time, the Coca-Cola brand is a testament to the power of consistent, successful branding that consumers have come to love.
That said, branding is an iterative process and requires getting in touch with the heart of your customers and your business.
Branding vs. Marketing
While it’s easy to combine branding and marketing into one focus or idea, they’re quite distinct. It’s also common to hear branding and marketing compared in terms of priorities. The truth is, they are both essential to a successful business and must work in harmony for a business to grow.
Put simply, branding is the identity of a company, and marketing is the tactics and strategies that communicate that vision.
As a business grows, both branding and marketing get more complex. This growth often means that both areas of a business will develop strategies and tactics to support different goals. In branding, these actions usually support the business’s story and identity. In marketing, these actions usually amplify a company’s products, customers, or other initiatives.
Branding is important for a variety of reasons — and we’ll go through them below.
Other benefits of branding include:
1. Guides purchase decisions.
Branding can be the deciding factor for consumers when they make a purchase decision. In fact, a 2021 Razorfish study found that 82% of surveyed consumers buy from brands that stand for a greater mission or purpose. 67% say the brands they buy from make them a better person.
2. Creates an identity for your business.
Branding gives your business an identity. A brand extends beyond a company’s product or service. It gives consumers something to relate to and connect with.
3. Helps customers remember your business.
Branding makes your business memorable. It’s the face of your company and helps consumers distinguish your business across every medium.
4. Boosts advertising and marketing.
Branding supports your marketing and advertising efforts. It helps your promotion pack that extra punch with added recognition and impact.
5. Builds employee support.
Branding brings your employees pride. When you brand your company, you’re not only giving your business identity, you’re also creating a reputable, highly-regarded workplace. Strong branding brings in strong employees.
Brand Strategy Guide
Branding can be a complex process. It’s true, branding is creative work. It’s also a team effort, and there are many stakeholders who you’ll need to loop into the process. Everyone has an opinion, and navigating useful feedback and changes can make branding a challenge.
But you don’t have to invent your brand without help — many templates can help you create a powerful brand. To show you how a template can improve the branding process, let’s walk through a few HubSpot resources.
- Company Profile Templates: This resource can help you pull together the story of how your company began and how you want to continue. This makes it easier to refine your brand identity and strategy.
- Company Culture Code Template: The culture of your business and your brand should be intrinsically connected. This useful template makes it easier for your team to hone the core of your unique culture so you can use that knowledge to update your brand.
- Value Statement Templates: These templates can help you refine the value your company offers to customers. It includes over 30 pages of useful prompts and visual tools to hone your messaging.
Here’s how you can create a brand — or begin the process of rebranding your business.
There’s a lot that goes into a brand, and there’s a lot to consider when building a strong one. So, grab a notebook and jot down ideas as you move through this section. Recognize that branding is an iterative process. This means you might be repeating some of these steps as you brainstorm and build your brand.
Want to build an effective, measurable brand? Download our free guide on how to build a brand.
1. Determine your target audience.
Branding leads to awareness, recognition, trust, and revenue. We’ve talked about that. But let’s take a step back and understand where those stem from: consumers. And not just any consumers — your target audience and customers. 70% of consumers say that they want a personalized experience. But how can you offer that experience if you don’t have a clear idea of who they are?
If your brand doesn’t resonate with your audience, it won’t lead to that awareness, recognition, trust, and revenue. That’s where target market research comes in.
Before pressing pen to paper (or cursor to digital document), you must understand to whom your branding will be speaking. Who does your product serve? Who is your ideal customer? Why did you create your business in the first place?
What you learn about your target market and buyer personas will influence your branding decisions down the line, so make this step your first priority.
Download our free Persona Templates to easily organize your target audience research and strengthen your marketing.
2. Establish your mission statement.
Let’s return to a question I asked in the last step: Why did you create your business? Answering this will help you build your mission statement. This statement defines your purpose and passion as an organization.
Before you can craft a brand that your audience recognizes, values, and trusts, you must be able to show what your business has to give. Then, every part of your brand (logo, tagline, imagery, voice, and personality) can reflect that mission and vision.
Your mission statement is a building block of your brand manifesto. It encompasses why your organization exists and why people should care about your brand.
Download these free mission statement examples and templates and learn the ins and outs of two of the most valuable strategic planning elements for businesses.
3. Define your unique values, qualities, and benefits.
There are probably lots of businesses in your industry and niche. It’s easy to focus on your competition (and there’s a time and place for competitive analysis), but, for now, let’s focus on you.
What’s one thing that your business has that no one else can mimic (er, legally)? Your brand.
Because of that, you must make sure that your brand is made from and inspired by elements that are solely yours: the values, benefits, and qualities that make your company unique.
Take a moment to jot down a list of what sets your business apart from others. I’m not talking about product features (like appearance, components, or capabilities). I’m referring to how your products or services improve lives and contribute to success.
Real-Life Brand Example: Tower 28 Beauty
You may have heard of Tower 28; they’re a beauty company that went viral on TikTok in 2021. I order their skincare products because 1) they steer clear of harmful ingredients, and 2) I trust and respect the brand (and it’s gorgeous.). On their website, they’ve clearly and simply outlined their unique values and benefits as part of their overall brand. This makes it easy for customers like me to trust their products and choose them over competitors.
4. Create your visual assets.
At this point, you should understand your target audience, your mission statement, and the unique qualities that make up your business.
Can you say with confidence that you’ve finished these steps? If your answer is yes, it’s time to move on to one of the more exciting parts of branding — the visual design. We’re talking about your logo, color palette, typography (fonts), iconography, and other visual components.
As you create these elements, build a set of brand guidelines (or a brand style guide) to govern the composition and use of your visual assets. This will ensure that whoever uses your new branding does so accurately and consistently. Check out these examples of brand style guides for some inspiration.
Note: Design can be just as intimidating as it is exciting. Consider hiring a professional with logo and identity design experience or starting with a few helpful design templates.
Take your brand to the next level with these free templates for creating a brand style guide.
5. Find your brand voice.
Next, consider the voice of your brand. What would your brand sound like if you had a conversation with it, or if it texted you?
How you communicate with your target market is also considered part of your branding. You want to define a brand voice that connects and resonates with your audience — otherwise, they probably won’t pay attention. Because of that, don’t hesitate to return to step one to get familiar with to whom you’re speaking.
From your advertising campaigns and Instagram captions to your blog posts and brand story, your tone must be consistent.
So, give your audience a chance to get familiar with your brand and learn to recognize the sound of your voice. Better yet, create a fun, entertaining voice, and your customers will look forward to your social media and email updates.
Real-Life Brand Example: MailChimp
MailChimp is a great example of a brand that speaks with a clear, consistent tone. When I used their free plan for my small business, I always chuckled when receiving their emails and scanning their Instagram feed.
From its web copy to its social media posts, MailChimp has a clear brand voice that’s personable, fun, and accessible. It can be hard to explain the technical parts of a software product (like A/B testing), but MailChimp has finessed that, too.
6. Put your branding to work.
Your brand only works if you do. Once you finish designing and creating your new brand (or rebrand) integrate it throughout every inch of your business. Pay extra attention to make sure that it’s displayed anywhere your business touches customers. Here are a handful of tips for applying your brand across your organization.
50% of consumers think that website design is crucial for a business brand. So, splash your logo, color palette, and typography across your website. Don’t use anything but your predefined assets in your brand guidelines.
Your website is a major part of your company identity — if it doesn’t reflect your brand, it will only create a jarring customer experience. Also, be sure that all web copy, calls-to-action, and product descriptions speak with your brand voice.
Try this website grader for a free evaluation of your website, with tips on how to make improvements.
Increasing brand awareness is a top goal for social marketers, according to 2022 research. All profile photos, cover art, and branded imagery should reflect your brand. Consider putting your logo as your profile photo. This will make it easier for customers to recognize your business. As with your website, be sure all profile information, posts, and captions show off your brand voice.
If you have a physical products business, your product is probably the most tangible way that customers interact with your brand. For that reason, your packaging should highlight your new branding — in its design, colors, size, and feel.
Real-Life Brand Example: Chobani
I love Chobani yogurt (confession: I’m eating it right now). Their branding immediately tells me that they produce authentic, healthy Greek yogurt. That’s one of the main reasons I buy Chobani. It makes its yogurt packaging with recyclable paper cups — an intentional decision that supports the overall experience they’ve paired with purchasing and eating the Chobani brand.
Advertisements (digital and print) are often used to establish brand awareness and introduce consumers to your brand. In fact, according to HubSpot research, 33% of marketers use paid ads to increase brand awareness.
Because of this, it’s critical that they display your branding. In fact, your branding should make the ad creation process easier. With your brand style guide, you already know how your ads should appear and what type of copy to write.
Featured resource: Best advertising examples
Sales and Customer Service
A brand is only as powerful as the people behind it, and if your people aren’t putting your brand to work, it won’t work for you. Moreover, your brand applies to more than your marketing.
Inform your sales and customer service folks of your brand guidelines and tell them to use them, especially when they engage directly with customers. Whether they’re sharing a branded product demo or answering customer questions, encourage them to use your logo, tagline, imagery, and brand voice.
Check out these examples of small business branding for more inspiration.
Branding Terms to Know
Here are some other brand-related buzzwords you should know. They show the importance and value of branding your business.
Brand awareness refers to how familiar the general public and your target audience are with your brand. High brand awareness leads to brands being referred to as “trending,” “buzzworthy,” or “popular.” Brand awareness is important because consumers can’t consider purchasing from your brand if they’re not aware of it.
👉🏼 Strong branding makes your business known.
Brand extensions are when companies “extend” their brand to develop new products in new industries and markets. Consider Honda lawnmowers or Martha Stewart bedding. Brand extensions allow companies (or individuals) to leverage brand awareness and equity to create more revenue streams and diversify product lines.
👉🏼 Strong branding brings in more money.
Brand identity is the personality of your business and the promise you make to your customers. It’s what you want your customers to walk away with after they interact with your brand. Your brand identity is typically composed of your values, how you communicate your product or service, and what you want people to feel when they interact with it.
👉🏼 Strong branding gives your business more than a name.
Brand management refers to the process of creating and maintaining your brand. It includes managing the tangible elements of your brand (style guide, packaging, color palette) and the intangible elements (how it’s perceived by your target audience and customer base). Your brand is a living, breathing asset, and it should be managed as such.
👉🏼 Strong branding requires consistent upkeep.
Brand recognition is how well a consumer (ideally in your target audience) can recognize and identify your brand without seeing your business name — through your logo, tagline, jingle, packaging, or advertising. This concept goes hand-in-hand with brand recall, which is the ability to think of a brand without any visual or auditory identifiers.
👉🏼 Strong branding keeps your business top-of-mind.
Brand trust refers to how strongly customers and consumers believe in your brand. Do you deliver on your marketing promises? Do your salespeople and customer service go above and beyond? These things can create trust among your customers, which is important in a world where a mere 14% of people feel confident in large businesses.
👉🏼 Strong branding builds trust with your customers.
Brand valuation is the commercial valuation of your brand derived from consumer perception, recognition, and trust. This concept goes hand-in-hand with brand equity. A powerful brand can make your business invaluable to investors, shareholders, and potential buyers.
👉🏼 Strong branding increases your business’s value.
1. Treat your brand as a person.
To best wrap your head around the branding process, think of your brand as a person. Your brand should have an identity (who it is), personality (how it behaves), and experience (how it’s remembered).
Ask yourself these questions about your brand:
- How would your brand introduce itself?
- If it had to describe its appearance, how would it do so?
- How would your brand talk about your products or services? Would it be serious and professional, or would it be humorous and edgy?
- What would someone say about your brand after “meeting” it for the first time? What are a few sentences they’d use to describe it?
The purpose of branding is to create relationships with your customers. The easiest way to do this is to treat your brand as a person and understand that you want your customers to do the same.
2. Prioritize consistency.
88% of consumers are looking for authenticity from the brands they support. Consistency is essential for branding because it builds trust and shows customers that your values are authentic. Without it, you could accidentally undermine your brand and confuse your customers.
Recognizable, valuable brands focus on consistency — and they reap the benefits. So, make your brand a unified presence across mediums and platforms. This makes it easy for your customers to get familiar with, recognize, and come to prefer your brand over time. Brand guidelines can help with this initiative.
Take a look at this post for consistent brand examples and ideas.
3. Build and follow a brand strategy.
A brand strategy is more than your brand guidelines. It’s a plan with specific, long-term goals that your team can achieve as your brand evolves. These goals typically revolve around your brand’s purpose, emotion, flexibility, competitive awareness, and employee involvement.
Remember how I said that branding is a continuous process? There’s a lot that goes into it. A brand strategy can help you turn that process into a well-oiled practice that keeps your brand moving toward success and recognition.
4. Don’t let inspiration turn into imitation.
Competitive analysis is important. Not only does it educate you on where your competition stands and how they are excelling, but it can also give you ideas on how you can improve or further set apart your brand.
But be careful to not fall into an imitation trap. Keep your competitive research limited and focus on what your organization brings to the table. Just because a competitor (or two) has branded their company in a certain way doesn’t mean that you have to follow suit. New, unique, provocative brands are memorable brands.
5. Use branding to hire.
Strong branding makes your employees proud. I know I’m proud to be part of HubSpot. Leverage your branding to attract talented people. If hiring is a strong initiative for your organization, dedicate some of your resources to employer branding.
Employer branding is how you market your company to job seekers and current employees. If you’re publicly proud of your organization, others will be, too.
Ready, Set, Brand
Branding is your organization’s name, logo, color palette, voice, and imagery. It’s also more. It’s that intangible feeling your customers have when they interact with your brand. You know, that experience we talked about in the beginning.
That’s how powerhouse brands deviate from all the others. The tangible components contribute to this — a gorgeous logo, a clever tagline, an authentic manifesto, and a clear brand voice — but truly strong brands thrive when they focus on the big picture of their brand. Get to the heart and soul of your target audience and your organization, and a successful brand will follow.
Editor’s Note: This article was originally published in March 2021 and has been updated for comprehensiveness.